Customer Reviews for Schmitt Services
(U-Haul Neighborhood Dealer)

732 reviews

4400 N State Rd 9   Anderson, IN 46012
(N Of Town)

(765) 649-8735

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 5/30/2022: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(765) 649-8735

4400 N State Rd 9
Anderson, IN 46012
(N Of Town)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 5/30/2022: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

James A. 
Rating:
3.0

The truck was clean overall. It appeared it had some mechanical concerns. The brakes were real hard and ir waa not running real smoorh. Like maybe a miss. We wrote the concerns on an envelope w retun key. But overall the experience was good.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

I have went to Mr. Schmitt many times..our nonprofit has to rent a Uhaul...He said that there was a qtr tank of gas in the truck..we had not been in the truck 20 minutes before the indicator came on to say we had 50 miles before it would be empty...we called Mr. Schmitt and told him and he said that there needs to be a qtr tank when we bring it back. We feel that was unfair and the truck passenger door had to be slammed for it to close properly...the driver noted that the truck veered to the right and was hard to drive. We like Mr Schmitt but it for him this time was about the money and not safety and service.

Marilynn C. 
Rating:
1.0

The person at that location I rented a 20 foot truck for my job cause my van wasn't big enough we discussed the price I give him mileage I paid about 350 in rental and about 200 in gas I have receipts and a witness in fact it was over two days later my credit said he was charging and additional 150 for gas to top off my phone is missing to prove gas I'm never renting from uhaul

JAMES S. 
Rating:
3.0

We dropped off after hours.

Angie S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
2.0

Person at pick up site was not helpful and the place was a mess.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Misty C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The mirror was cracked when I picked it up, but the man was kind in our brief interactions. Easy process to do the self check in and check out.

Sara W. 
Rating:
3.0

The truck was fine. The dealer was fine. The on line check in process is cumbersome and frustrating. I never received my receipt either!

Donald K. 
Rating:
5.0

The first place I originally reserved with lied about having a uhaul available but it was great once i got here guy made sure everything was cleaned and showed me where it was would definitely recommend

Trevor H. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
2.0

Had to connect the trailer myself without assistance from the staff.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

Savannah W. 
Rating:
5.0

Great customer service. Knew all about the uhaul practices. Great experience

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

LORA C. 
Rating:
5.0

I have used this location many times and the service is excellent. Thanks Smitty.

philip V. 
Rating:
5.0

Customer did not leave a comment.

BRAD S. 
Rating:
3.0

Returned after hours, so no one was there. It was easy to find and the key Dropbox was easy to find as well.

Julia R. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Everything was perfect both times! Paul was extremely friendly, explained things well, had a great conversation with him both times, and the trucks were great!

Melissa K. 
Rating:
4.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Everything was great.

Gregory L. 
Rating:
5.0

worked out fine

Terry V. 
Rating:
5.0

Customer did not leave a comment.

TRESSENA J. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

Guy had no clue, rude, truck was awful, stearin is off and bouncy real bad need some serious frontend work! My neck hurts from the drive when it was empty awful experience!!!

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

NORTHSIDE M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

the best service ever.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Kurt C. 
Rating:
3.0

Person at location would not assist in the check out process, I spent 20 minutes trying to figure out how to do it on the internet

JUSTIN T. 
Rating:
5.0

The originally scheduled pickup location, ALC Moving in Anderson was not prepared for me at all. It was a pleasure working with Schmidt Services. This is where I will go from now on.

John P. 
Rating:
3.0

Could not get cruise control to work. Vehicle felt "twichy" like it kept occasionally steering back and forth. Vehicle has 'lane assist'; maybe I'm not used to that feature. Kept prompting 'keep both hands on wheel' when they were already there. Otherwise vehicle was fine.

Alton W. 
Rating:
5.0

Great people

Garry H. 
Rating:
3.0

Only one person working at this location. The man is nice, but older and struggles helping people.

Thomas H. 
Rating:
3.0

Improve the facilities where located. Although this one is clearly identifiable unlike many of them, the business/building is rundown.

Anna C. 
Rating:
1.0

Location was not very clean and maintained. Truck smelled of cigarettes.

Rochelle L. 
Rating:
4.0

Customer did not leave a comment.

Lydia J. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
4.0

Customer did not leave a comment.

Russell A. 
Rating:
5.0

Customer did not leave a comment.

GENE O. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Nothing!

JENNIFER C. 
Rating:
3.0

Customer did not leave a comment.

Jaeysen S. 
Rating:
5.0

The staff there is extremely friendly and very patient. They answered all my questions and helped me straighten out my order. To notch and professional.

JOHN H. 
Rating:
3.0

Allot of credit at this location goes to the gentleman, who runs the operation.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

I was sent to this location with the understanding that it was the closest. I passed other U-Haul places on the way and figured I drove 20 miles round trip further than necessary. At $.79 per mile plus fuel it cost extra and no one cared.

KEVIN M. 
Rating:
3.0

Customer did not leave a comment.

Sharon B. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Staff was very helpful. The tires on the trailer all needed to be replaced immediately.

Gerald S. 
Rating:
5.0

everything was great, easy transaction.

Steve T. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Jesse F. 
Rating:
2.0

U-Haul overbooked the truck and we ended up having to switch locations to pick up our truck. It was further away and the owner of that location was super unfriendly and not helpful at all. I did the entire pickup process online, which was fine, but he could have been a little more helpful than he was. I was just pretty disappointed with the whole experience. If we would have shown up to pick up or truck and it wasn't there, I would have been furious. At least we got a heads up from the lady who owns the first location, not even 24 hours in advance. I would not recommend this experience to anyone

Dustin P. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

All of my pee-rental questions were answered efficiently. The owner was very helpful.

Darrly L. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

very clean very proffessional and pleasant to deal with made my experience so much less stressful

SAMUEL B. 
Rating:
5.0

The communication was outstanding. Very easy to work with and very reasonably priced.

Bethany S. 
Rating:
5.0

keep up the great work and service

GERALD O. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The uhaul web sight showed all the places in my area that I could rent a trailer from but when I would call them they would say they did not have that size trailer. When I called the 800 number they new which places in my area that had trailer that I needed, It would be nice if the web sight could keep a record of what the rental places had available. The computer that the person at the 800 number used showed what each uhaul rental location had available.

Avery C. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Briana P. 
Rating:
5.0

Schmitt Services was great. The original location I was sent didn't have any equipment to rent at all. Would not go there again. Your online reservation stinks when I was sent to a location that only had one rental truck in the whole place. If you want my business get it together.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Marc E. 
Rating:
5.0

Customer did not leave a comment.

Northside M. 
Rating:
1.0

Have staff that care about your issues you've had with uhaul and try to make things right.

Ashley O. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Dorothy R. 
Rating:
5.0

Great service

Northside M. 
Rating:
5.0

The counter attendant was very friendly and explained the process well.

Brenda G. 
Rating:
5.0

The service was excellent and could not have been better.

Phyllis W. 
Rating:
3.0

He could not charge my card. I had to pay cash.

Joshua W. 
Rating:
5.0

I wouldn't change anything! Everything went very smoothly! The older gentleman Pete that owns the little shop was very nice and friendly. He explained everything to me I needed to know to prepare me for my trip!! Thanks Pete u was awesome!!

Sonya D. 
Rating:
4.0

Nothing all is very good tanks

Jose Daniel F. 
Rating:
5.0

very good.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

The local dealer was great. The uhaul website was not working. I did not get the size truck I had reserved, requiring 2 trips. Additional hour to pay movers. Very bad for prior reservation over the phone at your 800 number. Felt sorry for the local dealer. I feel I should get a discount on my next rental.

Melody G. 
Rating:
5.0

Peter was very helpful and efficient in getting the paperwork completed and on the way. The truck was very comfortable and easy to drive. On second day, I discovered that there was no fluid in the windshield washer. Also, the wipers did not clear rain completely.

NANCY B. 
Rating:
5.0

The man who helped me was great dont change a thing

James M. 
Rating:
5.0

The owner here is always very accommodating and nice. Always make my drudgery a more pleasant experience.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

After AJ's Small engine repair completely failed me, this place saved the day!

CHARLES D. 
Rating:
5.0

I was happy with my experience with this business.

Debra P. 
No reviews have been submitted for this location.

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