Pete was very professional and great to work with!!
KASSANDRA D
Customer Reviews for Schmitt Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner n son showed good old Southern Midwest hospitality and customer service
JEREMIAH Gawesome service.
MARK GThe attendant at this location was very nice and gave me great info on my order. I would recommend this location .
JASON AQuick and easy but they had the wrong key at first
katherine hVery nice people! Great equipment, I would recommend!
ROBIN YAbsolutely nothing. Angie went above and beyond and it is very much appreciated.
BRIAN DAllow self pickup of trailer after hours for regular customers
PHILLIP CI can't think of anything you need to improve service was very good
ROBBY MVery good overall experience
LANCE WThe staff was very friendly and helpful.
CLEB SWe tried to use the phone pick up feature, but it didn't work. We ended up redoing everything, and it took us like 45 minutes to get signed up and on the road.
PAUL Wexcellent customer service
TRINA WCustomer service is wonderful!
DAVID PThe u-haul app got a bit wonky when it asked for photos of the interior and then died. The employees at this location were gracious and very helpful. The equipment was clean and just what we needed. Brian
Brian MThe lady who ran the place was very friendly
Wesley SMY ONLY SUGGESTION WOULD BE TO RECOMMEND TO CUSTOMERS TO BRING A JACK TO UNHOOK TRAILER (6X12). SINCE THEY CLOSE AT 2:00, THERE IS NO HELP TO UNHOOK. NOT SURE I COULD HAVE DONE IT IF I HAD BEEN BY MYSELF. I HAVE DONE BUSINESS WITH SCHMITT'S FOR SERVERAL YEARS AND HAVE ALWAYS HAD GREAT SERVICE,
MARVIN MMake the U-Haul online system faster for the store. She had to continually wait for response which means I had to wait extra long. Otherwise, customer service was great.
Arthur MI choose the right place to rent a trailer
Aaron HExcellent staff very accomaditing..
Lorretta CGreat experience and wonderful customer service!!
Lora DJust used as after hr drop.off
Kimberly BGreat people to work with, I will use again!
larry vWhile some people like / need contactless service to pickup / drop off outside normal business hours (I've had that need before), some of us prefer personal contact & friendly service.
Nathan HVery friendly people, great customer service, highly recommended!
Dennis TNothing! Everything was excellent!!
Tina SGreat staff. We have used this convenient location before.
Jerry TVery positive wxperience.
Robert GGrateful for their customer support, will definitely be using this place again.
larry vBetter internet service. Less steps to online rent. Fairer pricing.
Jacob KThe girl was rood and doesn't know direction of where located truck, she sent me back and forward to find the truck and was very rood about it
DZMITRY SThe owner was so nice and accommodating.
Michael Rthe aux port in the truck didn’t work, but the man who helped us at pickup was so helpful, i’m sorry i don’t remember his name
Makenzie SNone, great inventory
Robert WQuick and easy to get in and out and also very friendly customer service
Anderson HNothing the service provided to me was excellent. I reserved trailer less than 12 hours before I needed it and they had Sunday hours which was perfect for me.
Jerry DVery good service and nice people running it.
Mark MThey worked with me to make sure I got the equipment I needed at a fair price. Good service
Paul BVery pleased
Kelly BEasy drop off.
Matthew BThere was a mix up on the payment but the manager fixed it right away.
Terri HSCHMITTS SERVICES DOES NOT NEED TO RENTING UHAULS, they are EXTREMELY unprofessional, they like to charge your card $167 MORE AND they don’t even give you a phone call to explain the NEW transaction. They are fraudulent, horrible and just down right need to be SHUT DOWN! Since this experience I WILL NEVER rent a uhaul again. I would rather WALK every single box to the new location than to ever rent another uhaul. I’m out $230 for a 24 hour rental that has MAYBE 50 miles put onto it
Emily GQuick and easy service; no problems.
Randy BGreat people and friendly.
David SDrop-off was easy and simple, and was able to check the trailer back in the next day over the phone.
JUPESI Ggreat service
Lewis LThe service was excellent!
Ignacio SNothing! Don’t change a thing.
David SI have used this location numerous times, it has been exceptional every time. Thank you for what you do.
Jesse Fplease ask business to actually ask before adding insurance cost when not included in contracted price
Brian KReally expensive prob won’t do it again
Melissa SThe worst customer service I’ve ever had. Lost truck for 2 days after dropped off. Building is very sketchy looking . Then lied about looking at their camera’s for drop off time .
Melissa AIt was difficult to do the after hours drop off because of cell service limitations. I tried 3 times to go through the steps specified online, but I gave up taking pictures of everything using the link provided by Uhaul and just put the keys in the drop box. Customer service during hours of operation was great and I've rented from this location many times.
Gabrielle M