The owner was so nice and accommodating.Michael R.
Customer Reviews for Schmitt Services
(U-Haul Neighborhood Dealer)
Anderson, IN 46012
(N Of Town)
Services at this Location:
- Mon–Fri8 am–2 pm
- Saturday8 am–12 pm
- Sunday9 am–12 pm
Special Operating Hours
- 12/25/2023: Closed
- 1/1/2024: Closed
- 5/27/2024: Closed
- 7/4/2024: Closed
- 7/5/2024: Closed
- 7/6/2024: Closed
- 9/2/2024: Closed
- 11/28/2024: Closed
- 12/25/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott I.
Customer did not leave a comment.AARON Z.
Customer did not leave a comment.Crystal E.
the aux port in the truck didn't work, but the man who helped us at pickup was so helpful, i'm sorry i don't remember his nameMakenzie S.
None, great inventoryRobert W.
Quick and easy to get in and out and also very friendly customer serviceAnderson H.
Nothing the service provided to me was excellent. I reserved trailer less than 12 hours before I needed it and they had Sunday hours which was perfect for me.Jerry D.
Customer did not leave a comment.PAULA H.
Customer did not leave a comment.Pete S.
Very good service and nice people running it.Mark M.
They worked with me to make sure I got the equipment I needed at a fair price. Good servicePaul B.
Customer did not leave a comment.Amber P.
Very pleasedKelly B.
Customer did not leave a comment.James M.
Easy drop off.Matthew B.
There was a mix up on the payment but the manager fixed it right away.Terri H.
SCHMITTS SERVICES DOES NOT NEED TO RENTING UHAULS, they are EXTREMELY unprofessional, they like to charge your card $167 MORE AND they don't even give you a phone call to explain the NEW transaction. They are fraudulent, horrible and just down right need to be SHUT DOWN! Since this experience I WILL NEVER rent a uhaul again. I would rather WALK every single box to the new location than to ever rent another uhaul. I'm out $230 for a 24 hour rental that has MAYBE 50 miles put onto itEmily G.
Customer did not leave a comment.Braden D.
Quick and easy service; no problems.Randy B.
Great people and friendly.David S.
Drop-off was easy and simple, and was able to check the trailer back in the next day over the phone.JUPESI G.
Customer did not leave a comment.David H.
great serviceLewis L.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Michael M.
The service was excellent!Ignacio S.
Nothing! Don't change a thing.David S.
I have used this location numerous times, it has been exceptional every time. Thank you for what you do.Jesse F.
Customer did not leave a comment.Steve D.
please ask business to actually ask before adding insurance cost when not included in contracted priceBrian K.
Customer did not leave a comment.Eldred C.
Customer did not leave a comment.Kathryn D.
Customer did not leave a comment.Simon H.
Customer did not leave a comment.carol S.
Customer did not leave a comment.ALLEN H.
Really expensive prob won't do it againMelissa S.
The worst customer service I've ever had. Lost truck for 2 days after dropped off. Building is very sketchy looking . Then lied about looking at their camera's for drop off time .Melissa A.
It was difficult to do the after hours drop off because of cell service limitations. I tried 3 times to go through the steps specified online, but I gave up taking pictures of everything using the link provided by Uhaul and just put the keys in the drop box. Customer service during hours of operation was great and I've rented from this location many times.Gabrielle M.
Customer did not leave a comment.Ramonna K.
Customer did not leave a comment.Josie M.
Customer did not leave a comment.Amy C.
Customer did not leave a comment.Jacob B.
Customer did not leave a comment.Jim M.
Customer did not leave a comment.chris B.
Customer did not leave a comment.Todd V.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.PAUL Z.
Customer did not leave a comment.John K.
Two questions on my particular rental vehicle. Do UHaul trucks have cruise control? I saw the +/- switch on the stalk but could not find any other controls. I had problems getting either 12v outlet to work. They need to be checked for proper function (blown fuse?).Dave W.
Customer did not leave a comment.brad T.
Customer did not leave a comment.John K.
Customer did not leave a comment.STEVEN A.
Customer did not leave a comment.Kyle G.
Very much appreciate the service!Jon M.
I called and told the owner that I had gotten sick with Covid and would need a few days to get back.. when I felt better I went to get truck and it had been picked up by him and ith all my stuff in it.. I'm filing theft charges for my stuff inside truck.. I gave a extra $100 deposit for truck.. if he needed anymore money he could have called I would have gladly payed him.. there's a certain way you are supposed to conduct yourself asa business owner that wouldn't be a good choice.. also I had called U-Haul main office aswell and let them know.. definitely didn't deserve to have to go look for my stuffJoshua W.
This U-Haul was a lot further out than my original, making my travel distance further. That was very unfortunate.Mariah T.
Has nothing to do with the location the guy was super nice just the truck was horrible it broke down on us and we sat for two hours at a gas station in some town I don't know. The truck wouldn't shift out of park the guy took the inside of the truck apart and never put it back together for us just left it like that and told us to go it messed up twice more causing us to struggle with it yet again it was a mess will probably never use U-Haul again the simple fact it takes over a half hour to get someone just headed to where we were and another hr to get to us to even help us the message we gave them about what wasn't working was never relayed to the mechanic correctly either. It was a complete mess.Natasha J.
Customer did not leave a comment.Ashley S.
Customer did not leave a comment.Kenneth J.
Great experience. They came out to the trailer and got us all hooked up. Very friendly and helpful.Jon M.
Customer did not leave a comment.Phillip B.
Pete was AMAZING. He was very helpful and respectful. He has wonderful customer service skills and is very personable. Will definitely be going back!Kerrigan H.
Customer did not leave a comment.Libey B.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Doug S.
All good. Easy pick up & drop offMichael L.
Customer did not leave a comment.pam G.
Customer did not leave a comment.Cory B.
from beginning- I had advanced reservations that were made at another Anderson location(ACL) days prior .i arrived 25 mins early to pick the truck up when I arrived I was unable to get the key due to the location not being able to be picked up on my phone location to get the key out the lock box .. so my reservation were moved to this location which pushed my move time back another 2 hours .. The rep was really nice and willing to make sure that I got a rental but the first truck i received needed some maintenance work done to it and it shook really bad while driving it .so it had to go back and then I was giving another truck (2nd) where there wasn't even a quarter of gas in the truck and that broke down on me 6x's through out a move and I had to call roadside on the side of the highway I was able to push the truck after I kept restarting it to my new home where road side came and look and fix the truck which push my move time back another 6hours. and Then i was still expected to return the truck back at the time 1hour before i received the truck which was at 11am. I was able to call and Uhaul while waiting on roadside and spoke with someone who was trying to contact his regional manager and was unable to do so so he sent me an email where he told me to fill this form out some I wouldn't have to pay for this bad experience this was absolutely the worst experience of have ever received with U haul me and my family rent there a lot not sure if i will again if U haul is not willing to make this rightjohnnell Y.
The gentleman who helped me out was extremely nice and helpful! Excellent customer serviceMelisa A.
Customer did not leave a comment.Doug B.
Customer did not leave a comment.Thomas W.
We've rented from Joe several times! Great service!PHOEBE C.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Mattie B.
Customer did not leave a comment.john T.
Customer did not leave a comment.Ronald F.
Customer did not leave a comment.Beverly T.
It's worked great we will be getting again soon :) thank youJONI C.
Customer did not leave a comment.Wayne M.
Everything went smooth. No hasslePatrick M.
Nothing it was greatMONICA R.
Customer did not leave a comment.Ashlyn B.
Good friendly service. Web site link didn't work that night but other than that everything was very smooth business. Vehicle clock still showed daylight savings time, very confusing!Carol W.
Customer did not leave a comment.Christian C.
Customer did not leave a comment.Bob S.
The 24/7 check in was slightly clunky. It was made worse because it involves a lot of picture uploads but my cell reception was not great. Not the locations fault, but something to consider.Cameron F.
Very friendly and efficient dealer.Stephen S.
The man renting the truck was great!Ronald F.
Customer did not leave a comment.ALEXIS H.
Customer did not leave a comment.Robin J.
Organized polite and professional. Good communication. Much better wxperienceLISA M.
Customer did not leave a comment.VERONA W.
Although the building itself doesn't have great curb appeal, the customer service and maintenance of the equipment was great, which is what matters most! Thank you!Jill S.
There was some damage to the drivers side bottom metal panel. It was wavy and dented. Because a customer does not want to be held responsible for prior damage, it would be nice if it were listed somewhere in the contract or receipt. When I returned the truck, I noticed the same damage to other 27' trucks in the lot. So this must be a common place for body damage to occur and needs to be mentioned. Also, once I parked, removed my dolly from the truck, inspected the outside, locked it up, and dropped the key in the night drop, I logged into the website to report that I had returned the truck. I was then asked for very specific photos on the inside, which I could no longer access. I read all the manuals, instructions, and faqs and was still unaware that I would need to take photos inside the truck until I could no longer get inside it.Shelley R.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Gilda G.