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DURWOOD H
Customer Reviews for Scooter Doctor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
this location was professional and easy. It was the second location that I was forced to use. My original reservation was at Martina's U Haul in Leicester., NC 28748 I called on Monday May 12 and changed my pick up date from Saturday May 17 to Friday May 16. When I arrived to pick up the van I was told that I had no reservation, that it had been canceled entirely not changed. They were lucky enough to find a van at the Scooter Dr. location and sent me there. This is not the first time that I have had similar issues with Martina's UnHaul. Very nice people but inconsistant reliability.
CATHERINE CQuick and easy. No problems
Lari GNo one there at drop off
Charles GGood place and Person to deal with.
EARL SEasy and professional
DILLON WThe truck itself was clean but it clearly has some mechanical issues. It was a very jumpy ride from an engine perspective and we were worried it might not make it. I think it needs to be serviced before rented out again.
William KI was told by Uhaul customer service that I could drop at any location then I was charged an extra $30! Unacceptable!
Heather GI did self return.
Marca BThis uhaul rep was awesome. He said they didn't deal with cash so the place where I picked up the uhaul will be mailing me a check. Because their were no glitches in the rental system, I didn't spend as much time with him as I did with the pick up person. Both rental reps were very friendly and went out of their way to help me.
FORREST BI was charged $17 for a furniture and appliance dolly I didn’t receive. It took me over an hour to rent the U-Haul because the app was slow and kept crashing. I called customer service 3 times while checking out and the phone would just hang up before connecting.
Stephen HI appreciated the Guy who Rented the Uhaul to Me, was very Nice and Friendly.
mary lU-Haul will not improve, avoid them and rent with someone else U-Haul's draconian self check-in procedure is a miserable experience and barely functions. U-Haul is a monstrous uncaring company that only offers incredibly unsafe vehicles and appallingly poor customer service. Moving is one of the most stressful times in a human's life and U-Haul's disgusting disregard betrays their view that the customer is less than human. It must be pointed out that the owner of Scooter Doctor is a kind and understanding person as he was willing to come out on his day off to help us. Shame on U-Haul for treating their customers and partners so poorly.
Aaron RStaff was very friendly
Tiata AScooter Doctor was closed on Saturday when we went to pick up the reserved vehicle. We did download the app but it did not give clear instructions of what to do to retrieve the vehicle and there was no signage or any instruction provided at Scooter Doctor so we and another customer who was having the same issue stood around trying to figure out what to do. Finally after we each called the toll free number and compared notes on what to do we learned there was a QR code on the driver side door we needed to scan with the app. However the scan would not recognize the QR code when attempted with an Android phone. Luckily we had an iPhone also and we were finally able to scan the QR code and then follow the rest of the instructions to gain access to the cargo area where the key was located. What should have been a 5 minute process ended up taking us nearly an hour. The other customer was still trying to sort access to their rental when we left.
Don sThe gentleman that worked there was super friendly.
Paul HService was very professional and efficient. Multi-use businesses are set up for primary business and not rentals so this my average rating for “clean and inviting” as this sight is also a vehicle repair shop.
Thomas WGreat guy to work with
FRED DCharged $45.00 for insurance i didnt need or ask for. Transported my furniture in rain and mom’s attic leaked and soaked numerous cardboard boxes causing me to have to repack it all at the storage unit.
william pIt was fine.
john KThird party u haul rental company. Very helpful with my return.
Charles S