Customer Reviews for Scotia Lockup
(U-Haul Neighborhood Dealer)

411 reviews

29 Maple Ave   Scotia, NY 12302

(518) 631-2958

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 631-2958

29 Maple Ave
Scotia, NY 12302

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Equipment was clean and in working order. Hitch, lights, tires on trailer all in working order and no issues while moving.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
4.0

Very helpful and friendly staff

Catlin D. 
Rating:
5.0

My experience with a van rental at the Scotia LockUp was most excellent. Comments for the future; Keep up the good work. Your efforts are indeed helpful, respected and actually, a little better than excellent!

Craig P. 
Rating:
5.0

Great customer service, would definitely recommend this location to anyone looking to rent a truck.

Anyerlon M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Everything went great from the time I picked up my rental to the time it was returned. Nice person assisted me.

Maria A. 
Rating:
5.0

Everything was perfect.

Richard O. 
Rating:
4.0

Customer did not leave a comment.

Brendan H. 
Rating:
5.0

All was well.

Trevor D. 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Madeline K. 
Rating:
5.0

Customer did not leave a comment.

Cassidy L. 
Rating:
5.0

Customer did not leave a comment.

Hy T. 
Rating:
3.0

This was my first experience using uhaul. It was kind of confusing but I hope I figure it out better next time.

Mykah B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Kim D. 
Rating:
5.0

Customer did not leave a comment.

DONALDE S. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer Service Rep was very good.

Michael R. 
Rating:
5.0

The best u-haul experience I have had. Thank you!

Steve A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Back door flew open on the road and I lost a hand truck. Other than that, no problems

Laura B. 
Rating:
5.0

Easy, quick drop off.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

eric V. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
4.0

Person at the desk was very precessional !

michael C. 
Rating:
5.0

Keep doing what you're doing😉

Elvis C. 
Rating:
5.0

The staff was very customer focused, everything was ready to go and there was no wait time. Very friendly and accommodating. Location was easy to get to and centrally located for my needs.

Brian B. 
Rating:
5.0

real easy to get the trailer

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

I'm making a series of trips requiring a van or truck this autumn. Not only is this location convenient for me, but the manager/operations person at the desk is so helpful, I would drive out of my way to do business with him. Thanks.

Alice D. 
Rating:
5.0

Customer did not leave a comment.

jodie K. 
Rating:
5.0

This rental experience couldn't have been better, or gone more smoothly. Their communication was terrific, even when I had to add an extra day and deliver after they normally leave on Sunday. A++++!

Alice S. 
Rating:
5.0

People in the location were cordial and helpful.

Dinemayer S. 
Rating:
3.0

The van was not smoke free,and I had to drive with windows open in order to breath because the smell was horrible. Also, the van had not been cleaned, and during the year of Covid-19, it is unsafe to maintain this arrangement. Over all the convenience is why I use this business, however the current employee, was rude and obnoxious.

jennifer J. 
Rating:
5.0

It was a great experience. I'm grateful for the ease and the online stress free process. Efficiency and courtesy were top notch. The only thing that would make it better would have been a cleaner windshield inside and out.

Katherine Y. 
Rating:
5.0

Customer did not leave a comment.

Kristina C. 
Rating:
5.0

A most excellent experience!

Craig P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Lower the prices

Garrett R. 
Rating:
5.0

very couteous and pleasant

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Luiz A. 
Rating:
5.0

Customer did not leave a comment.

Sandra A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

None! It was very smooth, very professional!

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Everything with professional Queen it's a good place to rent your next Uhaul

Steven S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Teri S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Lashana B. 
Rating:
4.0

Customer did not leave a comment.

kirk M. 
Rating:
5.0

The service was excellent and the equipment was clean and ready for the reserved time. I had a question on the receipt and Jeremy was very patient and polite. He resent the receipt which I had initially missed in my email and cleared up my question. I would definitely recommend this uhaul location!

Herman C. 
Rating:
4.0

Did not have requested moving blankets

Kevin Y. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
3.0

Customer did not leave a comment.

Doug S. 
Rating:
4.0

Even though your website says that "if you use a mobile device, you can pick up 24/7" we couldn't. Soon after making the reservation (for 10pm), I got a call saying that the place locks up at 9pm (Sunday) and they politely asked me ig I could change my reservation to 8:45. I did that, thinking that I would be able to get it anyway but because of a few hiccups with move in I couldn't make it and had to go next day. Someone soon called and helped me change my reservation again for 7am next morning. I am happy with the way the personnel helped me and did their best, but you should change your website or put a warning. Claiming that self pick up lets you get the vehicle 24/7 is misleading.

Mehmet O. 
Rating:
5.0

Keep up the excellent customer service! The entire experience was customer oriented. That is not easy to find today! Thank you! I found great value in the rates. The van was clean and I felt safe. See you soon! And I'll share the excellent experience with my family and friends.

Tim C. 
Rating:
5.0

Location was great. Only wished it could've been closer to our residence.

Peter S. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

Need to let people know when they can return and answer the phone and return calls. No use in having an answering machine if you are not going to return a call.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
2.0

Location was not open when I was to pick up and I had to return later, wasting my precious short time I had to pick up what needed to be picked up.

phillip W. 
Rating:
4.0

No place to park that wasn't blocking a garage, was concerned about that

Amy B. 
Rating:
5.0

We have rented from this location many times and Gene and his staff are always great and very professional. The drop off of the truck could not have been more easy. In and out in less then 10 minutes.

John S. 
Rating:
5.0

Excellent

John V. 
Rating:
2.0

incredibly difficult to find

GWYSSLEONE D. 
Rating:
5.0

Awesome service!!

Mary R. 
Rating:
5.0

Great people! Have used their help three time and each was an excellent experience. Bill Dougherty

Bill D. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The gentleman that helped me was very helpful and nice.

Brittney-Ann E. 
Rating:
5.0

Customer did not leave a comment.

Breana G. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Great customer service

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Arin N. 
Rating:
5.0

This is our preferred store. We've tried reserving a van at this store online and through the phone only to be sent a place we aren't interested in. It would be nice if you would enable this store to be able to make reservations under our corporate account instead of us going online or calling in. The call in experience was terrible. We went through five transfers before getting someone who would help and it took 45 minutes to pick up a van that was reserved for us because of this process.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Just keep your rates the way they are and just keep being nice to the people

William P. 
Rating:
5.0

Customer did not leave a comment.

Marylou R. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Nothing! Process was easy, Van was ready and cleaned. Thanks!

Mark Z. 
Rating:
5.0

used this location to rent trucks many times. they are very professional and very nice

gail R. 
Rating:
3.0

Have some one behind the glass to fix on site problems. The customer service lady that handled my issue was outstanding. Please thank her

enjoli G. 
Rating:
5.0

In my opinion, nothing! Everything was explained and easy. The facility was clean, as was the car. It was wiped down, although the floor mats in cargo area were not washed. This vehicle was transporting boxes, not a wedding party! ??

Barbra H. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Grace C. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Can't think of anything they were polite,helpful, and very efficient, would recommend them to everyone, thanks guys

Robert T. 
No reviews have been submitted for this location.

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