Customer Reviews for Scotia Lockup
(U-Haul Neighborhood Dealer)

538 reviews

29 Maple Ave   Scotia, NY 12302

(518) 631-2958

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 631-2958

29 Maple Ave
Scotia, NY 12302

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The whole process was better than excellent!!

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Isenia G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The truck was brand new had 800 miles on it when I got it. It was build in Dec 23. Only issue was windshield washer fluid froze. I topped off with -30f winter fluid before trip but must have had cheap summer stuff in lines and froze for 2/3rds of the trip. I had to pull over and pour fluid on to clean windshield. When paying 1900 to rent a truck I would hope one would pay the extra $3 to use winter washer fluid. Even if the summer stuff needs to be run dry first. That's what I should have done but did not. Not sure if the attendant at the pickup location should be blamed for that but it would have been great if swapping out the fluid was mentioned to me. Other than the fluid the truck was in excellent condition.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Spencer N. 
Rating:
5.0

He is very professional and easy to work with

Katharine B. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Friendly, helpful owner

Susan R. 
Rating:
5.0

Very happy with the entire process and location representative is friendly and efficient.

William W. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

edward P. 
Rating:
5.0

The van had a few deficiencies which could have been dangerous. Also, the method for opening the rear doors is so arcane that we were unable to use them at all. Overall, though, the experience was quite pleasant.

Andy T. 
Rating:
5.0

Owner is an awesome guy, treats you with respect and a sense of humor. I've rented from him several times and will again when I need to do so. Highly recommended.

Kevin A. 
Rating:
3.0

Made reservation, then it was canceled on me by UHaul. Another truck provided, so I said ok. Went to pick up my truck, and had to call only to find out that that reservation was also canceled. So I was offered another truck as I stood in the parking lot. I took it and everything worked out, but it's just ridiculous. The reservation process is a joke, as this isn't the first time this has happened to me. I initially reserved a 9' van as I'd prefer to drive that over a box truck. Ended up with a 15' box truck. Like I said, it worked out but you just can't trust UHaul. On the 3rd reservation the lady on the phone wanted to charge me more money than what I had initially agreed to, but eventually decided to leave the rate the same. The particular place I went to I can't rate because it was closed, but as for UHaul I will not be recommending to anyone and I won't use it again unless absolutely necessary.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Damir K. 
Rating:
5.0

Great service here!

JOSEPHROBERT H. 
Rating:
5.0

Process was very easy and efficient. I rented a motorcycle trailer and it worked perfectly and towed great. Price was very reasonable.

William W. 
Rating:
5.0

Customer did not leave a comment.

Carri L. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

The service was great. The truck was better than I expected.

Kimberly R. 
Rating:
4.0

The U-HAUL app was extremely slow and kept freezing. Rental went smoothly but using the app was a definite hassle

Luke D. 
Rating:
5.0

Jeremy is great - service with a smile + beyond. It was raining when I returned my truck and I was unprepared. Jeremy came out to meet me with an umbrella so my walk back to the office was dry. I've rented from this location previously, and it will continue to be my 1st stop when I need to rent a truck.

Elaine P. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Arnold R. 
Rating:
5.0

This was the first time I rented from this location and it will not be the last!

Carri L. 
Rating:
5.0

Great service. Fast, friendly and knowledgeable. Highly recommend.

Joslyn D. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

I was charged an extra day, even though the equipment was dropped off the same day. I called a u-haul rep the next day to let them know the exact time I dropped off the vehicle and I was told that it would be noted in my contract. I was still charged after the fact. Luckily I did not have enough funds to provide for this ridiculous charge in the bank, the charge was eventually dropped but not before having to be on the phone for another 30+ mins. Besides this glaring issue that was remedied, the place was clean and dropping off the equipment was very easy.

Anthony B. 
Rating:
5.0

Very friendly staff went above and beyond expectations

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Nothing everything always professional and efficient keep up the great work

Angela T. 
Rating:
4.0

Checkout/check in service was excellent and efficient at the pickup location. Unfortunately, the interior of the van smelled bad, and the front windshield had bug spatter.

Daniel I. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Friendly Clean equipment and office.

Mitchell G. 
Rating:
5.0

Excellent service. Excellent all the way way around

chad C. 
Rating:
4.0

N/A

Jeanine O. 
Rating:
5.0

For one more time I rented a van. Customer Service at this location is fabulous. This made my move so much easier. I would recommend this location to anyone. Make sure you make an early reservation for weekends especially this time of year.

susan T. 
Rating:
5.0

I had a very positive experience with this Scotia, NY Uhaul. The owner is wonderful. Extremely accommodating. I rented a cargo van twice from this location. The pickup was ready for me. The first time I dropped off during business hours. Everything went quickly. The second time I took the van back after hours. I was able to get into the lot with no issues. I parked and locked the van. Put the key in the night slot. First thing this morning I had my invoice in my inbox. Very efficient location. If you are renting on the weekend, reserve early.

susan T. 
Rating:
5.0

Everything was efficient and very good. This is my second time renting there.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

Airbag service light was on the whole time

MaryAnn G. 
Rating:
5.0

Customer did not leave a comment.

Judith P. 
Rating:
5.0

Thanks for the help

dan L. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

It was a perfect experience. Don't mess with success!

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

Everett J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Tsunami C. 
Rating:
5.0

Reserving, pick up, and drop off was extremely easy.

Abigail A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The pick up and return were very easy. Completely satisfied with the experience.

Eileen F. 
Rating:
5.0

Customer did not leave a comment.

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

JAMESF L. 
Rating:
5.0

From the first schedule to pick up of the truck and the entire process was great the gentleman who took care of us was very friendly and helpful would definitely recommend to anyone

James C. 
Rating:
5.0

Placed a reservation for a u-haul Van about 1 1/2 months earlier. Went to pick up the van as requested on that dat and it was ready and waiting. The initial paperwork was simple and fast. Very efficient. In and out of the office in about 10 minutes. Used the van to complete my situation and brought it back earlier than expected. The manager was very friendly and commented on our early return. Will use that location again if needed.

Ron K. 
Rating:
2.0

Just a horrible all around experience my pickup location was switched without my knowledge and was further away then I get to the location to pick up my truck in the morning and there is no truck there so I had to drive 25 miles to get my truck.

Jennifer G. 
Rating:
5.0

Everything was great.

Doreen C. 
Rating:
4.0

Have a pick up truck, otherwise it was nice place. Quick and easy.

Ed C. 
Rating:
5.0

Nothing

Dominick G. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

customer service was excellent, no wait./ My truck was waiting forme.

Reinaldo C. 
Rating:
5.0

Great help and advice!

SUSAN L. 
Rating:
5.0

Service was friendly and everything was intuitive! Thank you!

Heather M. 
Rating:
4.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

I spoke with the gentleman who runs this location about the truck I used and advised that none of the Guage lights work so I couldn't see how fast I was going nor how much gas I had to put in. When the engine starts, it automatically engages the towing feature and so it ruined my gas efficiency and ended up paying a little over $.50 per mile just in the gas alone. There were a few times that I wasn't sure I'd be able to stop in time because the brakes weren't good. While driving, I have to fight the truck as it kept wanting to veer over the line, lots of play in the wheels. There was so much haze on the inside of the windshield that it acted as a light diffuser, making visibility very difficult. When the window fogged up because the ac was on, it took a long time because the ac was not effective in staving off the heat, but when it fogged up I had to pull over to the side of the road. While the customer service was good, the equipment was not. I move every couple of years, at least. I've always used uhaul, but after this experience of paying through the nose for scary equipment, I think that the next time I move, I will look into a moving company instead. Seriously, this was not a good value for the money, The amount of stress and how frightening driving this truck was unreal.

Heather T. 
Rating:
5.0

Jeremy is awesome!

Joan M. 
Rating:
4.0

Customer parking (long term) for leaving car while renting truck.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

I see any more you do .

Anthony C. 
Rating:
3.0

The place needs better signage visible from the road. I wasted 15 mins driving the whole length of the road and back again because it is so easy to pass by.

Elizabeth N. 
Rating:
4.0

The rear "door" was in need of work but was passible. It was tough to get the latch all the way closed so that it could be locked. The inside of the container was marginally clean. I swept it our clean after use.

James A. 
Rating:
5.0

This location had top notch service. I was very pleased with the customer service. It was an easy pickup and he had the truck ready for me when I picked it up. Couldn't have gone any smoother.

Ellen K. 
Rating:
5.0

Customer did not leave a comment.

Sherri B. 
Rating:
5.0

Nothing everything was great

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Jeniffer I. 
Rating:
5.0

Owner Jeremy went above and beyond to work with me regarding rental...thanks!

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim M. 
Rating:
1.0

I am going to call when they open tomorrow but I originally got a 15 ft truck and they called an hour before to inform me that they only had 10 ft which I took because we had to move. They then said that they would pay for any extra miles we had to make because we had to make 2 trips not one. We went about 50 miles got charged for over 65 and no miles we're payed for. I got charged over 110 dollars for nothing.

Olivia L. 
Rating:
2.0

The guy was very short with me and the wrong fuel level was on the contract. He kept asking me the adress for where I was going and I told him I was going to drop the truck off at the other uhual location. He kept saying that I needed to change my adress and he didn't want to change the fuel level for me I will not use this location again. He was very rude and I'm hoping I don't get charged an extra 40$ because of it. He never sent me the text message link for me to input the before pictures and videos of the car so that I could show the fuel level either. And he rushed through everything took the money off my card and didn't tell me how much. This is the worse experience I've ever had with uhual.

Yakia P. 
Rating:
5.0

This is my second rental in 4 days. Both places were excellent. They hook it up and unhook when done and you drive away.

JUDITHE R. 
Rating:
5.0

It was a very good experience, an extremely easy process for renting, picking up, and dropping off.

Michael W. 
Rating:
5.0

Everything was perfect Thank You

Edward M. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Matthew I. 
Rating:
1.0

Got charged for damage I did not do

Joshua K. 
Rating:
3.0

My first issue I had was the approval process. I felt like that could have been done with the check in process I did the day before. It took half an hour for me to get through the process. So that put me a half hour behind schedule which normally wouldn't be a big deal but I had started work at 2:20am that day and had to be in at the same time the next day. It also said I need two acceptable items for the approval process. I put down two contacts. Then after a while of checking the approval I had to put down a third contact! What was the point in that? Then the return process was much better. I already put down that I'd need the truck until late in the evening. And since I didn't see a customer parking outside of the locked storage facility area I left my car there. I had assumed after the return process I would get a number to let me in. That didn't happen. I had called the number given for the site. Luckily someone picked up. I asked for the number, he asked me to give him 5-10 minutes to pull over to text me the number. I receive the number. It didn't work. I call him again. And he gives me another number, telling me if it doesn't work then the gate has been reset. But it did work and I was able to grab my car and leave.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

PHIL J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Just hire people that love their job.

MELVINLOREN M. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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