Customer Reviews for Scotia Lockup
(U-Haul Neighborhood Dealer)

487 reviews

29 Maple Ave   Scotia, NY 12302

(518) 631-2958

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8:30 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(518) 631-2958

29 Maple Ave
Scotia, NY 12302

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8:30 am–1 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Everett J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Tsunami C. 
Rating:
5.0

Reserving, pick up, and drop off was extremely easy.

Abigail A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The pick up and return were very easy. Completely satisfied with the experience.

Eileen F. 
Rating:
5.0

Customer did not leave a comment.

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

JAMESF L. 
Rating:
5.0

From the first schedule to pick up of the truck and the entire process was great the gentleman who took care of us was very friendly and helpful would definitely recommend to anyone

James C. 
Rating:
5.0

Placed a reservation for a u-haul Van about 1 1/2 months earlier. Went to pick up the van as requested on that dat and it was ready and waiting. The initial paperwork was simple and fast. Very efficient. In and out of the office in about 10 minutes. Used the van to complete my situation and brought it back earlier than expected. The manager was very friendly and commented on our early return. Will use that location again if needed.

Ron K. 
Rating:
2.0

Just a horrible all around experience my pickup location was switched without my knowledge and was further away then I get to the location to pick up my truck in the morning and there is no truck there so I had to drive 25 miles to get my truck.

Jennifer G. 
Rating:
5.0

Everything was great.

Doreen C. 
Rating:
4.0

Have a pick up truck, otherwise it was nice place. Quick and easy.

Ed C. 
Rating:
5.0

Nothing

Dominick G. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

customer service was excellent, no wait./ My truck was waiting forme.

Reinaldo C. 
Rating:
5.0

Great help and advice!

SUSAN L. 
Rating:
5.0

Service was friendly and everything was intuitive! Thank you!

Heather M. 
Rating:
4.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

I spoke with the gentleman who runs this location about the truck I used and advised that none of the Guage lights work so I couldn't see how fast I was going nor how much gas I had to put in. When the engine starts, it automatically engages the towing feature and so it ruined my gas efficiency and ended up paying a little over $.50 per mile just in the gas alone. There were a few times that I wasn't sure I'd be able to stop in time because the brakes weren't good. While driving, I have to fight the truck as it kept wanting to veer over the line, lots of play in the wheels. There was so much haze on the inside of the windshield that it acted as a light diffuser, making visibility very difficult. When the window fogged up because the ac was on, it took a long time because the ac was not effective in staving off the heat, but when it fogged up I had to pull over to the side of the road. While the customer service was good, the equipment was not. I move every couple of years, at least. I've always used uhaul, but after this experience of paying through the nose for scary equipment, I think that the next time I move, I will look into a moving company instead. Seriously, this was not a good value for the money, The amount of stress and how frightening driving this truck was unreal.

Heather T. 
Rating:
5.0

Jeremy is awesome!

Joan M. 
Rating:
4.0

Customer parking (long term) for leaving car while renting truck.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

I see any more you do .

Anthony C. 
Rating:
3.0

The place needs better signage visible from the road. I wasted 15 mins driving the whole length of the road and back again because it is so easy to pass by.

Elizabeth N. 
Rating:
4.0

The rear "door" was in need of work but was passible. It was tough to get the latch all the way closed so that it could be locked. The inside of the container was marginally clean. I swept it our clean after use.

James A. 
Rating:
5.0

This location had top notch service. I was very pleased with the customer service. It was an easy pickup and he had the truck ready for me when I picked it up. Couldn't have gone any smoother.

Ellen K. 
Rating:
5.0

Customer did not leave a comment.

Sherri B. 
Rating:
5.0

Nothing everything was great

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Jeniffer I. 
Rating:
5.0

Owner Jeremy went above and beyond to work with me regarding rental...thanks!

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim M. 
Rating:
1.0

I am going to call when they open tomorrow but I originally got a 15 ft truck and they called an hour before to inform me that they only had 10 ft which I took because we had to move. They then said that they would pay for any extra miles we had to make because we had to make 2 trips not one. We went about 50 miles got charged for over 65 and no miles we're payed for. I got charged over 110 dollars for nothing.

Olivia L. 
Rating:
2.0

The guy was very short with me and the wrong fuel level was on the contract. He kept asking me the adress for where I was going and I told him I was going to drop the truck off at the other uhual location. He kept saying that I needed to change my adress and he didn't want to change the fuel level for me I will not use this location again. He was very rude and I'm hoping I don't get charged an extra 40$ because of it. He never sent me the text message link for me to input the before pictures and videos of the car so that I could show the fuel level either. And he rushed through everything took the money off my card and didn't tell me how much. This is the worse experience I've ever had with uhual.

Yakia P. 
Rating:
5.0

This is my second rental in 4 days. Both places were excellent. They hook it up and unhook when done and you drive away.

JUDITHE R. 
Rating:
5.0

It was a very good experience, an extremely easy process for renting, picking up, and dropping off.

Michael W. 
Rating:
5.0

Everything was perfect Thank You

Edward M. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Matthew I. 
Rating:
1.0

Got charged for damage I did not do

Joshua K. 
Rating:
3.0

My first issue I had was the approval process. I felt like that could have been done with the check in process I did the day before. It took half an hour for me to get through the process. So that put me a half hour behind schedule which normally wouldn't be a big deal but I had started work at 2:20am that day and had to be in at the same time the next day. It also said I need two acceptable items for the approval process. I put down two contacts. Then after a while of checking the approval I had to put down a third contact! What was the point in that? Then the return process was much better. I already put down that I'd need the truck until late in the evening. And since I didn't see a customer parking outside of the locked storage facility area I left my car there. I had assumed after the return process I would get a number to let me in. That didn't happen. I had called the number given for the site. Luckily someone picked up. I asked for the number, he asked me to give him 5-10 minutes to pull over to text me the number. I receive the number. It didn't work. I call him again. And he gives me another number, telling me if it doesn't work then the gate has been reset. But it did work and I was able to grab my car and leave.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

PHIL J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Just hire people that love their job.

MELVINLOREN M. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Truck interior was a bit dirty

Meghan W. 
Rating:
5.0

Excellent!! This location is head and shoulders above the others! This is not my first rental at this location. I will continue doing business here. Other locations have struggled. Scotia Lockup knows what they are doing!

Tim C. 
Rating:
5.0

Terrific Will use them again Ron Chard

Ron C. 
Rating:
5.0

Easy and friendly

Chad K. 
Rating:
5.0

Nothing. It was an easy comfortable time saving rental. Much appreciation to the gentleman that rented to me

mary A. 
Rating:
5.0

This was an easy and smooth experience. Staff was professional with great communication.

Chris A. 
Rating:
5.0

Very friendly and efficient, This is definitely the best experience I have had with Uhaul. I would recommend to everyone I know who needs to rent a trailer or a truck

David F. 
Rating:
5.0

I was very pleased with my experience. They were polite when I called more than once to confirm my reservation. The truck was ready at the time I reserved it for and the paperwork process was fast. I highly recommend!

Gina L. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Rod B. 
Rating:
5.0

Everything went smoothly. I was able to complete what I needed to do easily. The only suggestion is to be open longer hours.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Air Conditioning unit in cab made horrific noise and smelled like something rubber was burning. I could not use the AC despite the 92 degree day. However, all in all, the rental was perfect for our needs.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Kern S. 
Rating:
5.0

Very efficient and convenient. Used the app for early confirmation and it worked great.

Jim M. 
Rating:
5.0

Jeremy is awesome. Very helpful.

Dan C. 
Rating:
5.0

I was very pleased with the pick up location. However I was very displeased by the u haul site I booked from. Took close to an hour because I was at very end of order, was told my cart was empty, and was booted off the site. Had to go back in couldn't get size I needed had to settle for smaller. The next day I was called by pick up location an hour after my daughter was supposed to pick up uhaul and told she never showed up. This caused me to panic and frantically call my daughter only to be told she was in the cargo van driving to where she was supposed too. Thank God. I called back pick up location then we discovered it was for the original uhaul I first started to book. If your customer is all ready booked for a uhaul you should make ur site pop up a prompt making them aware they already have a reservation. Or

Meghan M. 
Rating:
5.0

Jeremy is awesome!! He knows that moving is overwhelming and provides wonderful information on how to do it. Jeremy helped us with planning and support, matching our moving needs with the right U-haul equipment. I highly recommend this site.

Joan M. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Darrin C. 
Rating:
5.0

Great people to deal with always a pleasant transaction thank you Scotia lock up

ROBERT T. 
Rating:
5.0

The paperwork took less than 5 minutes and they handed me the key. Friendly staff. Drop off after hours was quick and easy- just drop the key in the slot. Very well run.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
3.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Equipment was clean and in working order. Hitch, lights, tires on trailer all in working order and no issues while moving.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
4.0

Very helpful and friendly staff

Catlin D. 
Rating:
5.0

My experience with a van rental at the Scotia LockUp was most excellent. Comments for the future; Keep up the good work. Your efforts are indeed helpful, respected and actually, a little better than excellent!

Craig P. 
Rating:
5.0

Great customer service, would definitely recommend this location to anyone looking to rent a truck.

Anyerlon M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Everything went great from the time I picked up my rental to the time it was returned. Nice person assisted me.

Maria A. 
Rating:
5.0

Everything was perfect.

Richard O. 
Rating:
4.0

Customer did not leave a comment.

Brendan H. 
Rating:
5.0

All was well.

Trevor D. 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Madeline K. 
Rating:
5.0

Customer did not leave a comment.

Cassidy L. 
Rating:
5.0

Customer did not leave a comment.

Hy T. 
Rating:
3.0

This was my first experience using uhaul. It was kind of confusing but I hope I figure it out better next time.

Mykah B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Kim D. 
Rating:
5.0

Customer did not leave a comment.

DONALDE S. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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