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Marton B
Customer Reviews for Scotia Lockup
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courtesy was extended to the fullest. Thank you
KENNETH HThis location always takes good care of my needs and gives the attention needed to make driving a car larger than what one is used to easier.
Carri LI did not receive any of the text or email one time codes I needed to log into my account until hours later. The secondary verification did not work. The person I listed got a text that would receive a phone call shortly but they never did. The website said the could get a hold of that contact Hugh they never tried and I couldn’t pick up my reserved truck. I had to go inside and speak to a representative who said their U-Haul system was down and they had to use a back up system to process my order. It took over an hour from arrival to pick up. That’s unacceptable.
Mara SIt has always been a good experience. The owner is very helpful and easy to deal with. Thank you
Cynthia SExcellent customer service. Truck was available in clean and the manager extended the rental to our needs. Would recommend to friends and family.
elizabeth gJeremy was very helpful and great communication.
CATHERINE MNA
ANDREW AQuick easy pickup, great price, knowledgeable staff, convenient. Thank you
VINCENT Jthere is no recourse if you pickup before the office is staffed and they have charged you for items you didn't order. the chat function was unresponsive. And the gas replacement process is difficult. guesstimating how much gas to put back into the tank. they provide you with a 'guide' which I did not find helpful. I put too much back into the tank. cost me more than it should have.
carolyn bI have used this company several times for U-Haul rentals over the years. I am in and out of the office in 10 minutes, key in hand and ready to take the vehicle. They are fast and efficient and so friendly.
DIANE CThe location is great. The customer service is very good. I have used this U-HAUL location at least 3 times. Each time was very good.
CYNTHIA MNothing it was easy .
STEVEN Mtruck had just arrived the night before, he swept it for us he gave us a lot of good info about the truck and really made a stressful day go a lot easier
Peter PEverything went smoothly and the employee was very kind and friendly. The only disappointment was that we had requested a utility dolly and it was not noticed on the reservation so they did not have one for us which would have made moving our appliances much easier.
WHITNEY RThe man at the desk made it very easy for us and was very nice! Truck ran smoothly and was pretty clean.
SAMANTHA AFirst, I’d like to start with I thought I was renting a truck from the location closest to my home. When I went to to confirm, they said I had to go to another location. What was about a half hour from my home then I had to go to a different location with another half hour from the previous location to pick up the car hauler. This put me at least an hour and a half behind my schedule to load the truck to move. This has nothing to do with the location where I got it from, but trying to return the equipment once I was in North Carolina was a nightmare. The first location would not accept the truck but took the car carrier. So I had to drive another half hour to 45 minutes to find another place to drop the 26 foot truck off to. I had to call a number they had to tell me where to go to bring these things back total. U-Haul has a lot of problems with her coordination and their dealers or subcontractors getting equipment and and just setting it up correctly. I as a customer would expect them to bring the truck and a cart hauler down to the location nearest me where I originally started the rental process . The only positive was the price they were very competitive but as far as the experience with picking up and returning these this equipment total fail. So if you like a cheap price they have it but if you like coordination and convenience, they don’t have that.
THOMAS DEquipment needs to be inspected better. Tire was worn. Should have never been in circulation. Is the reason for blowout and damages to trailer and my car. Now uhaul has to pay for damages, because of simply not changing a tire.
Richard SThe owner lists it as open 24/7, but that is not the case. The gate was locked when we arrived to return the vehicle. The next day, the owner treated us rudely when we returned.
David RGreat experience and got a last minute storage unit with no hassle. A+
Joshua SAgent was helpful and quick. I was in and out at both pick up and drop off.
JEAN MUhaul should move the location barcode to the perimeter fence....or have the property manager fix the person gate. Cell service is not good at this location and it was difficult to pick up the truck ...ended up calling the phone number for help and someone opened the vehicle gate remotely.
Robert GThere wasn't anyone available to assist with the pickup. The self service pick up was not an easy process. Had to leave in order to get cell service.
Dwayne MProvide a picture for where the truck is parked for mobile pick up
Thomas MTruck was clean and new and the help we got from staff was fantastic, way more helpful than the app that is hot garbage. While reserving a truck online through the U-Haul app it seemed everything was going to be fine and easy. Up until the day of picking up the truck and it changed the pickup location to states away from where I lived. Thankfully the Scotia location was close, helpful and by far easier than the online and app experience. The truck was great other than the issue of filling it with gas that took no joke, an hour as there was a filling flaw.
Jill CThis has no bearing on the location, but the website could have made it more clear that the 10-ft box did not come with a ramp. Or a third seat. Also the air conditioning doesn't work in that particular truck that I had.
michael mGreat experience!
vincent tThank you!
Walter RLOVE this location. Will even rent a larger than needed truck just to use this location. On that note, maybe this site could have some 11 footers available? Anyhow, another great experience with Scotia Lock Up and U-Haul.
Christina SVery accommodating
Jeffery ZGreat customer service and support. I love working with Jeremy at Scotia Lockup on maple ave.
Sophal SRenting the cargo van from U-Haul was affordable, easy, and quick. I reserved the van online and was able to pick it up the next day with noo problem, and it served its purpose well. The U-Haul office was friendly and accommodating, and I will definitely rent from them again
WENDY MThe whole process was better than excellent!!
Craig PThe truck was brand new had 800 miles on it when I got it. It was build in Dec 23. Only issue was windshield washer fluid froze. I topped off with -30f winter fluid before trip but must have had cheap summer stuff in lines and froze for 2/3rds of the trip. I had to pull over and pour fluid on to clean windshield. When paying 1900 to rent a truck I would hope one would pay the extra $3 to use winter washer fluid. Even if the summer stuff needs to be run dry first. That’s what I should have done but did not. Not sure if the attendant at the pickup location should be blamed for that but it would have been great if swapping out the fluid was mentioned to me. Other than the fluid the truck was in excellent condition.
Joseph IHe is very professional and easy to work with
Katharine BFriendly, helpful owner
Susan RVery happy with the entire process and location representative is friendly and efficient.
William WThe van had a few deficiencies which could have been dangerous. Also, the method for opening the rear doors is so arcane that we were unable to use them at all. Overall, though, the experience was quite pleasant.
Andy TOwner is an awesome guy, treats you with respect and a sense of humor. I’ve rented from him several times and will again when I need to do so. Highly recommended.
Kevin AMade reservation, then it was canceled on me by UHaul. Another truck provided, so I said ok. Went to pick up my truck, and had to call only to find out that that reservation was also canceled. So I was offered another truck as I stood in the parking lot. I took it and everything worked out, but it’s just ridiculous. The reservation process is a joke, as this isn’t the first time this has happened to me. I initially reserved a 9’ van as I’d prefer to drive that over a box truck. Ended up with a 15’ box truck. Like I said, it worked out but you just can’t trust UHaul. On the 3rd reservation the lady on the phone wanted to charge me more money than what I had initially agreed to, but eventually decided to leave the rate the same. The particular place I went to I can’t rate because it was closed, but as for UHaul I will not be recommending to anyone and I won’t use it again unless absolutely necessary.
Jeffrey SGreat service here!
JOSEPHROBERT HProcess was very easy and efficient. I rented a motorcycle trailer and it worked perfectly and towed great. Price was very reasonable.
William WThe service was great. The truck was better than I expected.
Kimberly RThe U-HAUL app was extremely slow and kept freezing. Rental went smoothly but using the app was a definite hassle
Luke DJeremy is great - service with a smile + beyond. It was raining when I returned my truck and I was unprepared. Jeremy came out to meet me with an umbrella so my walk back to the office was dry. I've rented from this location previously, and it will continue to be my 1st stop when I need to rent a truck.
Elaine PThis was the first time I rented from this location and it will not be the last!
Carri L