Customer Reviews for Scott County Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scott County Mini Storage

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David S. on

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My Uhaul representative was great!

Jeff P. on

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Richard B. on

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I was to pick up the trailer at this location. Got a call 18 hrs before saying I had to pick up at another location. Got to new place and they did not have the unit. After calls by this site I ended up back at the Shumway location. Lots of lost time during rush hour due to Uhaul screw ups.

Dawn S. on

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The employees are always so polite and helpful.

Rachel B. on

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Know who has reserved what and make sure that it's available for them. I reserved 2 utility dollies 6 weeks ago and none were in stock when I arrived.

TIFFANY C. on

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The owner, Kevin, was very helpful and upbeat. He had no problem walking out with me to show me where the emergency brake was. I highly recommend his establishment.

Edward G. on

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Worked with Kevin-always professional and responsive....and he drives a great tank........

steve B. on

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Area was neat and clean and the trucks and trailers were parked in a very organized manor. I left the rented U-HAUL enclosed trailer after hours and it was easy and the building and property looked very clean and organized. TRAILER I RETURNED WORKED VERY WELL AND HAD NO DAMAGE WHEN I PARKED IT AFTER HOURS AT SHKOPEE, MN LOCATION. STEVE BERG

Kimberly C. on

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Awesome experience, Kevin was super helpful and professional.

Diana M. on

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Had to park on street until we got a place to pull in lot. Very small area and set up very well

CHRISTOPHER J. on

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Paul A. on

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Curtis B. on

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GLEN T. on

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Enrico E. on

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Michael H. on

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Nice people here

marie F. on

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I had trouble finding a trailer available online, but when I called Scott County Mini Storage, Kevin was very helpful and figured out how to get one lined up for me (they had one in their lot, but the online system couldn't seem to find it). Pickup was quick, friendly, easy!

KEITH E. on

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Kari S. on

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Joe F. on

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Aaron was very helpful and friendly. Great experience!

John W. on

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McKenzie E. on

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Scott County Storage was great. We had a very poor experience with the U-Haul truck share 24/7 for pickup. The image capture did not operate correctly as the app would not save all of the images needed for pickup. We called customer support and they were not helpful at all. The agent had no understanding of the user interface or of the process in general. We ended up going into the dealership to complete the pickup. They were very helpful and friendly in the dealership. We will not use the ride share in the future.

Cassandra M. on

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The vehicle was fine and was perfect for my needs. However, the person who helped me, clearly either didn't know what their process is are or made a mistake and try to blame it on me. He called me around 10 a.m. to tell me that my truck was do an hour before at 9 a.m. . When I got in the truck the day before around 12:30 or so, I'd ask for 24 hours. 9 a.m. did not make any sense to me as I ask for 24 hours and should have still had a good 3 hours or so left. He told me that there was another couple coming that needed a truck and said you don't want to delay in other people's move. So I called the customer service line and verified with the rep that know my truck was indeed do back at 12:30 ish 24 hours after I have in got it to begin with. I hadn't heard from the guy who was pushing me to get the truck back and inconsideratepy rude way. Even if my truck had been late why would it take them an hour to get me a hold of me? If it was doing that they should have called me at 9 not an hour past to tell me that I need to get the truck there within a half an hour. I will just also add in the fact that it was downpouring that morning fairly early in the morning to the time that he called me which made it very difficult to get things done. Regardless I did not appreciate the attitude and how rude this guy was when he was actually the one that was wrong.

Rebecca R. on

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The process was super easy! I will definitely be using uhaul services again!

Michael M. on

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They charged me for an extra day and told me i wouldnt be

Jeff P. on

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The trailer door wouldn’t close fully which led to loosing a portion of my things and couldn’t lock the trailer.

duane W. on

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Casey M. on

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Seals on Dolly and blankets weren't present. We called the store and informed them as soon as we opened the back. We were still charged for using them even though they were never touched.

Enrico E. on

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Just need to give some attention to the oxidation/rust that is starting to develop on the interior door apparatus. As we use your trucks for home staging, rust falling on our fabric merchandise causes problems. Other than that, always a great experience!

julie B. on

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I know it was highlighted on my information sheet but maybe point out where IA should return the trailer because I was under the impression I could return it anywhere but maybe that was my fault as well just just a highlight to point that out one more time

adair F. on

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lori S. on

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Gary L. on

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