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Edward S
Customer Reviews for Scott County Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John was amazing to work with at the Shakopee site. I bought supplies and rented a truck! He gave us valuable tips on how to have a successful move. He’s was a gem to work with during a stressful time!
Amy EVery helpful and accommodating. Great service.
TERRY RBest, easiest, quickest check-in I’ve ever experienced!
Kendall FThe cables in the truck garage door were all twisted meaning the door would not lower. I had to take the cable off the door to reseal the cable…I should not have to do this activity. Please maintain the trucks in better condition.
Jeffrey FJohn did a great job for us. Everything went smooth.
Gregory SLOVE the self-checkout option on Sundays!
Colleen DClean the inside of the windshield…the sun created a terrible glare.
Mark LThere was just one small issue. There was part of a bed frame still in the truck from the previous renter. I disposed of it. However, staff were friendly and efficient. It was a very cost efficient move. I’d definitely recommend them.
Thomas MAaron was awesome!!
Elliot OThe staff was great. The pick up and drop off was easy. The truck was not clean- particularly the right passenger side mirror was covered in dirt making driving challenging and unsafe.
Kristen HSome guy stole the dolly out of our truck before we took it. We also never received moving pads. The truck was dirty in the back, we had to sweep it out. The pick up process was awful and took forever.
Evan DScott County Mini was great!
John CThe truck smelled so badly of smoke that I lt was hard to breathe for me while using it. The previous person did not state that it smelled nor had a half the size of the windshield crack in it and shouldn’t be drivable. It took over 30minutes just to get verified to be able to get in it which cut down on my very narrow moving window I had scheduled.
Rebecca TThe location is in a sketchy neighborhood, and not conveniently located to anywhere. And the way you mislead people about the rental price and then nickel and dime them in mileage is jaw dropping. SO MANY hidden fees. Also it took me 30 minutes to actually get my rental cutting into my rental time.
Anna BEverything was great until I returned the truck using the mobile app. I had never had an issue with the app before, but my return took more than 40 minutes. I had strong reception and no speed issues with any other apps, so I’m confident the issue was with the U-Haul website. It took more than 5 minutes to move from one step to the next, and uploading the photos took much longer than that. It was at night, in the dark, tired and hungry after moving, and with my wife waiting for me the whole time - what a bummer. The response time through the app was so slow, it put a serious damper on an otherwise great rental experience. The app was great in the same location on the same device at pickup, but the web server speed made the return frustrating and stressful.
Scott DEverything went nice and smooth with the supplies I ordered ready in the back cargo. Staff was helpful in a stressful time.
Nichole LI did mobile drop off and it went well.
Jon MBest u haul experience ever and I'm old so that's saying something.
Kirk SEasy process to rent the truck and great size to fit all of our home furnishing into.
Chieng PVery happy with service. Keep doing what you’re doing.
Karen DI really think you guys are doing great! Thanks!
Arsenic VEasy process getting the truck online and drop off at the end was quick. Good experience.
Ethan Bstaff was friendly, helpful and professional
Steven FThe costumer service are excellent, but the equipment needs to be cleaned well. Other than that, I recommended friends this location.
Mohamed ISimple, easy, and efficient check-out and check-in. Great to work with. Thank you!
Paul CThere is nothing to improve on. The staff are very helpful and the truck ran as designed.
Graham DI asked to have in person check in to pick up the van. I got there and no one was around. I called the phone number on the door and it was for the storage center and they could not help. I contacted U-Haul and was told I had to pickup the van using a phone app. I did that. It was a long process. By the time I was finally given the code to get the van keys from the lock box, it had taken over an hour. I contacted U-Haul when I was done and complained. I was told someone would contact me the next day. I waited 10 days and no one contacted me. I called U-Haul again and was told someone would get back to me in a few days. I am still waiting to hear from them. I wanted a partial refund of the rental price for all the hassle they put me through. I will be calling U-Haul, AGAIN, today. I don't expect them to "get back to me." Very unhappy.
Mary PComputer system was down on 1st attempt to rent so had to rebook but employees at location were super friendly and very helpful with the whole process. Thanks
Robert MAaron the GM runs a great operation! Good service and well managed!
Jeffrey HThe service at the Scott County Mini Storage U-Haul location in, Shakopee MN was excellent! Thank you!
Ryan RReady to go when expected !
Chris NGreat service!!
Simon BGreat service. Appreciate it!!!
KAREN NExcellent service. Will use again.
Craig SVehicle was extremely dirty inside and out. This thing needed a complete cleaning and wash. Also had tons of caked on bugs on entire front and windshield. Windshield washer fluid did nothing to get bugs off windshield. Filthy filthy filthy but did the job I needed it to do.
Ryan WCheck the trucks before they leave the parking lot . Had old cardboard left behind from previous customer.
Omar NExcellent customer service!!!
Douglas BClean the uhaul between customers, make sure it has washer fluid!!! and explain how the equipment works, mirrors ect.
Jennifer WAbsolutely seamless process! I have been going to this location each time I move and even though it is a little more out of the way now, I will continue to visit that location for years to come! The staff is so friendly and helpful. I have no complaints and tons of praise!!
Rebecca R