Customer Reviews for Scott Rodes Auto Group

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scott Rodes Auto Group

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ROGER R. on

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Customer did not leave a comment.

William A. on

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Vechile was excellent, see comments Re pick up. Also I had rented and contract said I was to return to UHaul closet to me. Got email said to return further away than agreed. That was WRONG.

Jerry G. on

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Robert T. on

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Natasha is excellent! Great location great service

edward B. on

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William H. on

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Jasmine S. on

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The newland location is great, if that was the only point of contact I had with uhaul, I would have been fine. Thank you Natasha! Your check in process after I dropped off my equipment is awful though. The link never works. The woman on the phone was rude and threatened to charge me a fee for not using the website. Between that and your Banner Elk location being extremely rude as well, I'm not dealing with uhaul again if I can help it.

CHARLES S. on

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Was charged for a dozen packing blankets and there was only 4. Was told they weren't be charged, but it was. Said I had 1/2 tank of gas and there was 1/4, had to go back to have it adjusted. Truck was filthy on the inside. had to try to clean it up myself.

George T. on

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Nothing for this location!! The young lady who assisted me—Natasha—was very professional, but also very kind. When I had to wait after the regular hours of their business for my brother-in-law to meet me, she graciously waited with me. She’s a wonderful representative for this business and for UHaul!!

LeAnna R. on

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john K. on

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Charles B. on

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I was disappointed that the drop off location was changed without notification. It wasn’t until I picked the trailer up that the Newland location was disclosed. When I made the reservation online I chose Banner Elk as the drop off location. I even called the 800# to verify the info. I don’t understand why the drop off changed.

Tony E. on

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Honor agreements made. I agreed to drop off Truck in Boone but when I went to drop off at this location which was listed as my drop off location, I was told I had to take the truck elsewhere??? I had to drive 25 min away to drop truck off.

Robert T. on

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Best location I have been to!

Charly B. on

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The location went above and beyond to serve!

sid V. on

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John L. on

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Joyce R. on

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The truck was ABSOLUTELY dirty. I had a dust pan full from the back of the truck and a used tissue in one of the rails. I would be happy to provide pictures.

Victoria K. on

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Tony M. on

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I had a hard time deciding what building to go to. Need more visible signage by the gate.

sid V. on

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Folks are super nice and Natasha is very professional handling Uhaul

james V. on

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Great customer service, and super friendly. The trailer was clean, well maintainec, and in flawless working condition. Great in all respects.

Ellisa H. on

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First U haul has disappointed me, not securing a truck at the store I ordered from which caused me to desparetly find a ride to a town 40 minutes away. I then had to clean the truck before placing my items in the vechile. The truck reeked of cigarette smoke...ash tray was full of butts. Furniture I ordered were not in truck, there were only 4 usable due to others being wet and smelling of urine. ?? The box part was not cleaned, iot was full of dirt, cigarettes butts, and debris. The dollie I ordered was not on premises. Then payment was chargeed again, the mileage allowed was TOO low, I did not see this, is should of been atleast 120 miles higher one way. There was not at 1/4 tank of gas in truck. Although people were very nice and friendly. The truck was in poor shape. I realize this is not their fault as they are a drop off point. But please check for cleanliness, especially for remains in ashtrays, my allergies to cigarettes was comprised, which resorted in my physical distress. I can not recommend Uhaul in the future to anyone.

David B. on

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LYLE M. on

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Do not change the pickup location of your original reservation

Sid V. on

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mark W. on

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Joseph M. on

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Used app to return . No personnel at location.sign on door said back in 1 hour.

steve M. on

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kevin L. on

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sid V. on

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Great folks in Newland, very professional and helpful, thanks for a quick downtime.

Ron W. on

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Robert S. on

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Discontinue the Newland francise.

edward M. on

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I was very upset that i got charged $40.00 dollars for an extra day for arriving 45 minutes after due time. The weather in Newland NC that day was cold and icy conditions and I had to wait for weather to clear to unload my rental truck. Have always used u-haul but will check competition for my next rental.

JAMES H. on

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I believe I was their first customer