There was no one in the office. I was greeted by a snarling dog. No one appeared so after ten minutes I tried to figure out how to leave the equipment as if it was an after hours drop off. The U-Haul app which I had on my cell phone was not helpful. Finally, I called the number for the location. The owner was there but was occupied in the back of the building. I asked if he wanted to check out the condition of the equipment to which he answered no. After, he checked the equipment into your system he asked if I could park the tow dolly without his help. This whole experience would not have generated my upset so much except the first drop off place I was assigned refused to accept the return. This was at 6460 Banner Elk Hwy, Elk Park, NC 28622.. I had to get on the line with U-Haul and get a reassignment. That added extra miles and time and my encounter with the empty office and the barking, growling dog. It seems to me that whatever income these places generate to store, assign and receive your equipment isn't really worth it to them. That said, I think your equipment is first rate. Ken Johansen 828 260-2756
ken j
Scott Rodes Auto Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newland, NC 28657
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Customer Reviews
- 3.0 Average Customer Rating
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Miles were wrong…off over 50. Gas was off an 1/8th of a tank. Opened 1 1/2 hours late. No pads or boxes sold. This was a joke. U-Haul can do better.
BRIAN HDrop off and picture-taking instructions were clear and easy.
Pamela MEverything went as smooth as always.
Tony TDon't send customers to this location
Blake S