Customer Reviews for Scotties Fun Spot Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scotties Fun Spot Inc

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Stacey M. on

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Moved my reservation an hour and half away. Uhaul needs to honor their reservation and not change things up when they get a wild hair. Using budget rentals so I don’t have to deal with crappy policies and your last minute changes.

Dan T. on

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Robert T. on

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Melanie H. on

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We had to drive 75 miles to pick up when there was one sitting on the lot in town.

Mary Lou B. on

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George M. on

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Great customer service

Johnathon B. on

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This drop off location was confusing. Also the cell phone coverage was spotty and it kept kicking me off the Haul site. It took 45 mins to return the truck because of this-very frustrating. I would much rather go to a "real" UHaul location where I could hand the keys to a person. There was no one to ask for help. Would not return here.

David B. on

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No personnel on hand. Location had a fringe cell connection. Had real difficulty with the check-in app. Fortunately a friend was able to help me through it. Not real sure about the security of leaving the truck with pads and dollies inside and no locks. I was concerned about any liability I might have for loss after I left the equipment behind.

judy r. on

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They had the perfect size when I needed it. Thx!!

Douglas P. on

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Very busy place with a lot of noise. Would be nice to have a quiet office to do business in. Staff was courteous and helpful.

Joseph S. on

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The woman I dealt with on the phone was one of the most hateful and rude people I have ever talked to in my life! She was outright lied twice, then wouldn’t listen and then hung up on me. We ordered a 26’ truck, ended up with a 15’ truck that we actually made three trips with and now have to rent another truck from somewhere else to finish moving. Needless to say it’s been a horrible experience that has led me to a decision to never use your company again!

DONALD Z. on

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I have also rented from Keokuk Iowa location..... Much Much better. !

scott h. on

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joe N. on

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Nice people. Very understanding and helpful

Cynthia H. on

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Ernie K. on

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Daniel R. on

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All was good @ this location but it needs better displayed U Haul signs, i did have a hard time finding its location

takeya s. on

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Jan K. on

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RICHARD R. on

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Make sure your equipment is in good condition. For $675 for a 1 way trip I expected quality equipment. The trailer leaked water and damaged some of the contents. Now I'm getting the typical run a round, call this place or that place, no one is responsible, even with the extra insurance

Curtis C. on

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Robert P. on

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Mary B. on

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Make sure to let customers know what size ball and hitch is needed. We had to make trip back home 25 miles away to get the correct size.

Paul S. on

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Amber F. on

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Thank you for making this a great first time experience

Bruce T. on

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Ryan W. on

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troy n. on

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Adam R. on

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The person I spoke to here was extremely rude. I won't use this location again.

Lane B. on

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Merlin E. on

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Bruce T. on

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Ashlynn W. on

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The roof of Uhaul leaked and ruined my furniture. Very displeased.

Danielle U. on

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Owen B. on

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It was all good

James F. on

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James S. on

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Great job! Very friendly!

george p. on

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This is the second time I have had dealings with Scotties. The first time they didn't have the trailer I reserved. Had to go across town to get another trailer. Second time had to wait 20 min to drop off trailer. There was no one around. They run an amusement park there also. Did not get a return receipt as promised, Had to call U Haul customer service to get it cleared up. Customer service was very helpful.

Douglas G. on

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Great place. Only issue is would have liked to pick up the trailer earlier in the morning. But the site didn’t open until 10 AM

. on

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picked up 2 dozen pads, these worked well packing trailer.

Daniel H. on

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Requested pick up was at Axels Shell in Quincy, got no call the day before to verify so called Axels day of pickup and they said trailer hadn't arrived yet. So after trailer still had not arrived an hour after pickup time they looked around and said Scotties had one, and I went over there to pick it up. So pickup was delayed several hours, not sure what was behind the problem. Everything else went well.

AARON H. on

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napoleon j. on

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Me personally thinks you all are doing the best of your ability and it shows in your workers,

Holly V. on

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This facility needs another computer for the U Haul service. We had to wait until a party before us completed the paperwork for their rental. The staff was courteous and knowledgeable apologizing for the wait.

JoLynn R. on

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Slow rental....need more people that can rent out equipment. Only one person there on weekend. Busy.

DANIEL D. on

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Walter N. on

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Scott V. on

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I can see how the 24/7 capability is nice, but without the proper WiFi service it is impossible. I wanted to pick the truck up at 0730, but due to the poor service I wasn't able to get the truck until 0930 when an employee arrived. Totally unsat!

Mary B. on

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marcel w. on

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Helen K. on

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Suzanne R. on

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I’ve rented from U-Haul before, and we’ve always had a good experience until this time. Once I placed my order, I got several confirmations about the pick up location at Cane’s Automotive until just the other day when it told me it was going to be at Scottie’s Fun Spot. I had a reservation for 9:30 that had been confirmed multiple times. When I got there to pick up, the owner of the venue was approaching the door when I noticed it was locked. I said I had a 9:30 reservation for a U-Haul. He said “we don’t open until 10”. He was very rude even after explaining the situation. I wasn’t aware of their specific hours...I just know that I had a 9:30 reservation that had been booked for a week. I had family waiting on me to get the U-Haul to them by 10. By the time they were finally able to figure out what they were doing and after dealing with the rudeness of the owner, I finally left there at almost 10:30, nearly an hour after my pick up time. Not only was the owner terrible, but this was a very strange place to have a U-Haul location being that it has a skating rink, go-carts, a play-place, etc. I would not recommend this location to anyone else. I won’t be doing mobile U-Haul reservations in the future. Instead, I’ll simply be calling my desired pick up location directly to avoid this confusion.

Susan L. on

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This location provided the solution to the mileage being in kilos.

Dustin Z. on

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I had bought a trailer hitch/ball during the checkout process and was instructed that it would be at the store for me when I arrived. It was not. The employee apologized and handled it professionally. The location is not near anythings, so I had to drive back into town, purchase another hitch/ball, then drive back to finish checking out. I asked the clerk to refund my purchase, but he said he couldn't. I'm still trying to figure out how to get a refund.

Mary M. on

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DENNIS W. on

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They was very great. Very pleasant experience. Should have more peilpe like tgus.

Robin L. on

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David L. on

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Merlin E. on

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Laura G. on

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SHERRY P. on

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keneth s. on

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Briana C. on

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Brandon G. on

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Don't rent out a reserved unit to a walk-in customer and hope that a customer that has a unit out will be returning it on time. I made reservations in Pittsfield where there was a unit in stock at the time. That unit was moved to Quincy the day after I made the reservation and I was informed that I would need to pick up my rental unit in Quincy. This caused me to drive 60 miles further than expected and it wasn't there when I arrived to pick it up. I am very disappointed in U-Haul at this point and doubtful that I will rent from U-Haul in the future. I was credited $50.00 after a lengthy process. I was told that it was my fault that the unit was not available because I was late to pick up the unit. I was told that the unit would be available from 11:15 am to 9:00 pm. I arrived at 7:15 pm and there was no available unit on site. That is no way to do business and is not excusable to blame the customer for this type of error. I don't believe that the error was caused by the staff at Scottie's Fun Spot. I believe that there are very poor communications between the rental reservations department and the rental locations.

Mark S. on

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Robert F. on

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As reported to U-Haul contractor, the truck I rented appeared to be developing issues with its transmission, but worked fine while I used it.

mike m. on

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This was a horrible Experience I would never recommend using Scotty’s fun spot or any U-Haul if this is how the run a company and I’ll be sure to put on social media they overcharge me lied to me and I try talking to her about it and the lady wouldn’t even listen she said I was wrong she was right they showed up late in the beginning I couldn’t get my key it was just horrible I would like to talk to someone about this if I could. I would like to talk to someone from U-Haul not the place I rented from. 217-242-2216 Michael McCarty

William G. on

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All good. Thanks.

James S. on

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Ashley E. on

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thomas w. on

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Friendly, knowledgeable staff. I liked their later pick up and drop off times. The 6x12 trailer was there as ordered.

Matthew F. on

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Great customer service. Very convenient for being open on weekends. Will be back if I need to move again!

Stephanie A. on

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Clean in between the seats!!

steve a. on

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Erica J. on

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Adam W. on

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Mike B. on

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The problem is they give me a discounted receipt and Uhaul still charge me more than my discounted contract on my final credit card billing. I had problems with the ratchet straps they were not working properly and I was suppose to pay 44.95 and Uhaul charged me 52.95 I'm not happy with that at all? Please adjust the charges.

John B. on

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Drop off was great.

Monica M. on

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Joe K. on

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They were busy but made the return process simple. They were friendly and professional.

shelly b. on

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It was a fun place to drop off a U-Haul.

Michael M. on

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AARON S. on

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Gail M. on

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Jessica J. on

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Worst customer experience ever

Teresa R. on

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Sandy V. on

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Mark Southwest B. on

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Greg W. on

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Took 30 minutes ( with reservation) to get trailer. Person who called after I reserved to tell me the location I had to go to That had a trailer and blankets was incorrect. Renting location had no blankets. Person hooking up the trailer had no idea what the 3rd chain was for....lucky I knew. Opened the door and debris of an old blue tarp was in it. I initially reserved for 6 days but when. I picked up I said it would only be 4. She said it's easier to keep it at 6 and they would refund the difference when I returned it....WRONG. Your boxes say "take plenty...we buy the no-used back.....Wrong.....only at select locations You can improve my signing dealers that know what they are doing, have ALL THE MOVING SUPPLIES, HONOR YOUR SALES PITCH STATEMENTS AT ALL THE LOCATIONS AND BE EASY TO PICKUP AND RETURN...IF ITS early you just get charged for the use. Your company couldn't have made this experience worse. The only good point was at the return those guys cared...but your BS of company policies the their hands. I hope I never have to rent your POS trailers agon Better wake up, for what you charge this is a joke!! Greg White. 217-433-9995. Feel free to call if you care

Steve H. on

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I would have rated excellent except there was confusion all around on our order. We reserved 26' and it was changed to 20'. We were then told to return to another spot, but when we picked up the truck, we were informed that would cost more. We reserved 2 days, but the gentleman who waited on us said we would be charged for 3. My husband was so upset we rushed the moving process and returned early. In the end we were charged the same amount for a 20' that we would have paid for a 26'. Not sure who is at fault here but over all not a great experience with U-Haul this time.

Jason P. on

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Was not real happy that I had a charge pending on my card that has not came off yet

astrid r. on

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Let me know i had a bill with outstanding charges before i go there to pick up truck.

SCOTT S. on

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Amazing service from Jeff Scott. Will recommend to friends and use again for sure. Thank you so much.

ORVILLE J. on

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A free go-cart ride for a truck or trailer rentals at Scotty's! Add on's perhaps discounted a bit. Otherwise, it was a great experience, the staff was courteous, kind and helpful with both the rental and return. Thanks, Dr. J

Heather D. on

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Joe M. on

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Job C. on

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Catherine D. on

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I had an issue getting the truck at first from a different location. (It was a Shell on Maine St in Quincy, IL, I can't recall the address exactly). The website allowed me to reserve it and when I went to pick it up, it was not available. Fixing this type of problem would be great because it was extremely inconvenient.

Crystal P. on

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The trailer was absolutely filthy on the outside. If I were U Haul I would have been ashamed to have that trailer seen on the road. It was a very poor "billboard" for your company. The tires were worn and probably in need of being changed. The young man that helped me was very good, however he forgot to give me the moving blankets that I paid for and I had to go back and pick them up. This being the first time I had ever pulled a trailer, and being a lone female who would be driving almost 800 miles alone, going back was a pain . Other than that, after some good instruction from a friend who has much knowledge with trailers I was off on the road the following day and arrived safely at my destination.

Jered B. on

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