Customer did not leave a comment.Alicia F.
Customer Reviews for Scotties Fun Spot Inc
(U-Haul Neighborhood Dealer)
Quincy, IL 62305
Services at this Location:
- Mon-Thur: 11 am - 7 pm
- Fri-Sat: 10:30 am - 10 pm
- Sun: 11:30 am - 7 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let customers know they can be dropped off at any Uhaul locationSherri M.
Customer did not leave a comment.Rudolph J.
Customer did not leave a comment.Lucas L.
everything went well friendly and helpfulCarl K.
Took awhile to get paper work ect. done. Otherwise pretty seamless and reasonably priced. The back end of the truck was dirty with spots of oil.Bryan M.
The carts I ordered were missing. Had to go back and get them and it was a hassle to do so.Gary D.
Customer did not leave a comment.STEVEN L.
My location to pick up and drop off was changed and I received no notification at all telling me so. I used 12 more miles because of the location change costing me extra money. Only way I knew it changed was when I looked at the app to double check the time. Then the app would not work for the 24/7. I tried customer service and they told me it did work. I had to call the owner of the business at his home and he had to come to the store to assist me. Then when I returned the truck,bthe app wouldn't work to check in the truck. The business was great in helping me but your app is trash.AMY W.
We rented a 6 X 12 trailer for 2 days. We almost couldn't drop the trailer. The trailer tongue was so heavy We had a horrible time unhooked it. Maybe supply a way for the customer to unhook easier.RANDY G.
Customer did not leave a comment.KENNETH M.
It was dirty and didn't have any trailer light attachmentsJimmie L.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.TRUDY D.
Place was nice and people were nice and helpfulWill W.
After I did everything the app told me to do. It just turned off. I took the key in because it did not leave directions for this. The employees had no clue what they were supposed to do. They had to call someone for directions. I told them I thought that I had done everything on line but I thought I just had to bring them the key. Adding directions for that would be helpfulSarah M.
Very easy drop off, easy to find the drop box.Bryan C.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.STEVEN ANTHONY S.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.charlie P.
Customer did not leave a comment.Reaine W.
Jeff at Scotties was always helpful every time I called. They delivered the uboxes when I needed them and picked them up when empty. Thank you to JeffJanet P.
Don't touch it, they do an excellent job.RONALD S.
Both Kansas City where I received empty and Quincy has friendly and nice people. The uboxes arrived at both places when I asked for them. This a great thing to have what is needed when requested.Janet P.
No internet service or extremely poor. Was a youth member who assisted me and still got it wrong uhaul support attempted fix following day however now trying to charge me for another $235. For a extra day i was told would cost me $40. And was told i was covered with the extra insurance i paid for in having to replace key. Found key and was told not to worry about it i was covered. This is extra bs.. The whole experiance is bs. Wont use this location again. Not to mention had to use a much larger truck than i initially needed and was charged with that too. Maybe Penske next time... Ugh # not Happy#pain in rear#Ripoffintheend #addedstressssssPAUL W.
Uhaul was unable to reserve a trailer anywhere in the state of Illinois stating every location said unassigned. I requested a location and Uhaul took it upon themselves to decide where I would pick up. That's terrible operations and customer service.RANDY M.
Customer did not leave a comment.JAMES W.
The gentleman that assisted us at Scottys was friendly, helpful and made the process quick and easy.Kim B.
It took almost 30 minutes to pick up the truck we had reserved due to the UHaul website locking up and giving the dealer several error messages. After a few phone calls, the issue was resolved, but the wait time seemed extreme.JULIA S.
Customer did not leave a comment.John W.
Great people to work with. Very professional.David C.
The message from uhaul put my pickup time at 10am, but the location did not open til 11. Please update rental location hours of operation. Staff at rental soght were very courteous and helpful.micheal B.
Customer did not leave a comment.terry H.
I began this process with talking to Mike Haxel @ Haxel Shell in Quincy,IL. I will NOT recommend him To anyone. He never said anything to the fact that there was a chance I would not be picking U-Haul up at his location. You can imagine how freaked I was when I received notice I was picking up in Hamilton IL...45 min away! I called him...and he flat out lied to me!!! First claimed he didn't talk to me...I personally went up there to make deposit so he couldn't get out of that lie so he went with that he explain all of this to me when I came in. All he said to me when I came in was I'm him...because I asked for Mike said I needed to put a deposit down and he had another employee do it. He gets a big fat F for my rating!!!! Thank goodness for the kind man at Scotties Fun Spot in Quincy IL where I did pick up my rental. I was under so much stress and he made sure that everything went as smooth as possible!!!!Maria S.
Customer did not leave a comment.marcy H.
Both places were very helpful and accommodating. Would recommend both of these places. Thanks!??Loren G.
Customer did not leave a comment.SCOTT H.
Always have someone available to check vehicles in during hours you advertise you are â€œopenâ€. It's stressful having to just leave the keys and not knowing if there is going to be a dispute about something related to the check in process.warren B.
Customer did not leave a comment.Glenn S.
Jeff at scotties was great to work with! I would recommend this facility anytime!michelle D.
Customer did not leave a comment.Liam H.
Customer did not leave a comment.Brian B.
First of all we were told our reserved truck was not available due to overbooking . So the location we chose was transferred to one way far away from us meaning more cost and loss of time etc .. then the day before my 87 year old mother who was moving said she did not get any recorded message the day before to tell us the location was changed to Scotties . There was absolutely no message left on her phone . My mother of age 87 said she did not hear the phone ring so had no idea that her moving truck would not be available 8:00 am the day she was moving . The morning of her move her daughter called to make sure all was ok and was informed thre was no truck . He called us back and said the corporate Uhaul company double booked the truck and that we would need to pick it up at another location . That other location ( Scottie ) was a good distance and that they were opening at 10.000 instead of 8:00 am . Our hired movers was expected to arrive at 10.00 am where we would have provided the truck already .Our moving day for our mother was filled with last minute confusion and anxiety . UHAUL NEEDS TO IPROVE THEIR CUSTOMER SERVICE AND COMMUNICATION . WE WEFE INFORMED THAT UHAUL has done this type of business often and that is not reassuring at all . Scotties location is a fun house / skating rink for children and not a business for Uhaul trucks . Upon our arrival we needed find the door to the Uhaul business . We shouted in one door and someone said they would get someone to help us . We were asked to follow them in a dark playhouse and there we conducted business on the dark since the kids play place was closed up due to Covid 19 . I'm not sure why we were not in a room with lights . Strange day and our movers tried very hard to get our move in since we were delayed . Out of 10 - UHaul got a 10 for a great truck and a 0 for double booking our paid reservation one week ahead of our move . Also a 0 for poor communication for Scotties UHAUL , since no message on her iPhone was not leftColleen C.
Customer did not leave a comment.Leileni S.
Customer did not leave a comment.Paul M.
given the ineptitude of the computer,the staff was excellant!Antonio M.
Good experienceElizabeth D.
Check in was completed in 10 min. Particularly impressed w the young man that came out to inspect and disconnect the trailer. Knowledgeable, efficient and professional. Thank you for a great experience.John W.
Customer did not leave a comment.theresa M.
Customer did not leave a comment.Donnie L.
Quick and easyScott G.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.John H.
Customer did not leave a comment.Adam H.
The inspection at pickup and return went smoothly. The staff were quick and courteous to help me with the contract and hookup. They also had a nice selection of trucks and trailers to choose from.TONY G.
Customer did not leave a comment.Shelby A.
Customer did not leave a comment.Chuck M.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.Mary B.
The manger was very helpful and got us out quickly for drop off with no issues. However before dropping off we had a delay in Missoula Montana so before heading out we stopped at uhaul and asked to make sure the trailer was connected properly and to make sure our car could tow it so far. The guy that helped, I did not get his name but he was awesome. He went above and beyond to switch out the ball to the proper one that we should of been given in Burien, Wa I really wish I had his name bc he was the most caring and knew what he was doing to help us have safe travels.Amber L.
Had to wait 45 minutes because of their computer system. They didn't have the truck size I needed. The cab of the truck smelled horribly of smoke.Cindy C.
The mirrors wouldn't adjust very well to see backing up but otherwise the truck was nice.Donna S.
Not friendly had to unhook by myself. I was told just put it over by the otherschuck H.
Customer did not leave a comment.Elizabeth M.
I rented one of those tow Dolly's. I really only needed it for two days. U-haul made me rent for 4 days because I was going 690 miles away. I didn't need it that long. Just wished they let you rent for the days you really need to rent it for. So they basically got extra money out off me even though I returned it 2 days early. Next time have the person decide on how long they need it and not the cooperation people of U-Haul.Adam W.
Customer did not leave a comment.Carl C.
Customer did not leave a comment.Allen M.
The whole experience was very pleasant. :)Gregg H.
Customer did not leave a comment.DAWN D.
Still waiting for the $60.00 refund 2 weeks later.Carina D.
Customer did not leave a comment.Kara S.
Customer did not leave a comment.Aaron C.
When I tried to check it in the website was not working it took me four times working on it and ended up being charged extra days rental because the website did not work properly I would not recommend dropping off without someone there to check you win I did not like it at allLawrence C.
The girl was very friendly and helpful. I'd go back there again if needed.Todd B.
The process was a little confusing for someone using this service for the first time. My pickup location was changed to meet the equipment needs i requested. I was charged for going over the expected mileage. I dont think they recalculated after they changed my pickup location. A whole 4.2 miles over. I thought that was a little finicky especially after the truck cost me $300 and was not set up with the furniture pads or furniture dolly i requested and paid for.Richard L.
Customer did not leave a comment.Donald T.
Customer did not leave a comment.Wayne K.
Moved my reservation an hour and half away. Uhaul needs to honor their reservation and not change things up when they get a wild hair. Using budget rentals so I don't have to deal with crappy policies and your last minute changes.Stacey M.
Customer did not leave a comment.Dan T.
Customer did not leave a comment.Robert T.
We had to drive 75 miles to pick up when there was one sitting on the lot in town.Melanie H.
Customer did not leave a comment.Mary Lou B.
Great customer serviceGeorge M.
This drop off location was confusing. Also the cell phone coverage was spotty and it kept kicking me off the Haul site. It took 45 mins to return the truck because of this-very frustrating. I would much rather go to a "real" UHaul location where I could hand the keys to a person. There was no one to ask for help. Would not return here.Johnathon B.
No personnel on hand. Location had a fringe cell connection. Had real difficulty with the check-in app. Fortunately a friend was able to help me through it. Not real sure about the security of leaving the truck with pads and dollies inside and no locks. I was concerned about any liability I might have for loss after I left the equipment behind.David B.
They had the perfect size when I needed it. Thx!!judy R.
Very busy place with a lot of noise. Would be nice to have a quiet office to do business in. Staff was courteous and helpful.Douglas P.
The woman I dealt with on the phone was one of the most hateful and rude people I have ever talked to in my life! She was outright lied twice, then wouldn't listen and then hung up on me. We ordered a 26' truck, ended up with a 15' truck that we actually made three trips with and now have to rent another truck from somewhere else to finish moving. Needless to say it's been a horrible experience that has led me to a decision to never use your company again!Joseph S.
I have also rented from Keokuk Iowa location..... Much Much better. !DONALD Z.
Customer did not leave a comment.scott H.
Nice people. Very understanding and helpfuljoe N.
Customer did not leave a comment.Cynthia H.
Customer did not leave a comment.Ernie K.
All was good @ this location but it needs better displayed U Haul signs, i did have a hard time finding its locationDaniel R.
Customer did not leave a comment.takeya S.
Customer did not leave a comment.Jan K.
Make sure your equipment is in good condition. For $675 for a 1 way trip I expected quality equipment. The trailer leaked water and damaged some of the contents. Now I'm getting the typical run a round, call this place or that place, no one is responsible, even with the extra insuranceRICHARD R.