Don't touch it, they do an excellent job.RONALD S.
Moving Truck Rental in Quincy, IL at Scotties Fun Spot Inc
(U-Haul Neighborhood Dealer)
Quincy, IL 62305
Services at this Location:
- Mon-Thur: 11 am - 7 pm
- Fri-Sat: 10:30 am - 10 pm
- Sun: 11:30 am - 7 pm
Special Operating Hours
- 7/4/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Quincy, IL 62305
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
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No internet service or extremely poor. Was a youth member who assisted me and still got it wrong uhaul support attempted fix following day however now trying to charge me for another $235. For a extra day i was told would cost me $40. And was told i was covered with the extra insurance i paid for in having to replace key. Found key and was told not to worry about it i was covered. This is extra bs.. The whole experiance is bs. Wont use this location again. Not to mention had to use a much larger truck than i initially needed and was charged with that too. Maybe Penske next time... Ugh # not Happy#pain in rear#Ripoffintheend #addedstressssssPAUL W.
Uhaul was unable to reserve a trailer anywhere in the state of Illinois stating every location said unassigned. I requested a location and Uhaul took it upon themselves to decide where I would pick up. That's terrible operations and customer service.RANDY M.
The gentleman that assisted us at Scottys was friendly, helpful and made the process quick and easy.Kim B.
It took almost 30 minutes to pick up the truck we had reserved due to the UHaul website locking up and giving the dealer several error messages. After a few phone calls, the issue was resolved, but the wait time seemed extreme.JULIA S.
Great people to work with. Very professional.David C.
The message from uhaul put my pickup time at 10am, but the location did not open til 11. Please update rental location hours of operation. Staff at rental soght were very courteous and helpful.micheal B.
I began this process with talking to Mike Haxel @ Haxel Shell in Quincy,IL. I will NOT recommend him To anyone. He never said anything to the fact that there was a chance I would not be picking U-Haul up at his location. You can imagine how freaked I was when I received notice I was picking up in Hamilton IL...45 min away! I called him...and he flat out lied to me!!! First claimed he didn't talk to me...I personally went up there to make deposit so he couldn't get out of that lie so he went with that he explain all of this to me when I came in. All he said to me when I came in was I'm him...because I asked for Mike said I needed to put a deposit down and he had another employee do it. He gets a big fat F for my rating!!!! Thank goodness for the kind man at Scotties Fun Spot in Quincy IL where I did pick up my rental. I was under so much stress and he made sure that everything went as smooth as possible!!!!Maria S.
Both places were very helpful and accommodating. Would recommend both of these places. Thanks!??Loren G.
Always have someone available to check vehicles in during hours you advertise you are â€œopenâ€. It's stressful having to just leave the keys and not knowing if there is going to be a dispute about something related to the check in process.warren B.
Jeff at scotties was great to work with! I would recommend this facility anytime!michelle D.
First of all we were told our reserved truck was not available due to overbooking . So the location we chose was transferred to one way far away from us meaning more cost and loss of time etc .. then the day before my 87 year old mother who was moving said she did not get any recorded message the day before to tell us the location was changed to Scotties . There was absolutely no message left on her phone . My mother of age 87 said she did not hear the phone ring so had no idea that her moving truck would not be available 8:00 am the day she was moving . The morning of her move her daughter called to make sure all was ok and was informed thre was no truck . He called us back and said the corporate Uhaul company double booked the truck and that we would need to pick it up at another location . That other location ( Scottie ) was a good distance and that they were opening at 10.000 instead of 8:00 am . Our hired movers was expected to arrive at 10.00 am where we would have provided the truck already .Our moving day for our mother was filled with last minute confusion and anxiety . UHAUL NEEDS TO IPROVE THEIR CUSTOMER SERVICE AND COMMUNICATION . WE WEFE INFORMED THAT UHAUL has done this type of business often and that is not reassuring at all . Scotties location is a fun house / skating rink for children and not a business for Uhaul trucks . Upon our arrival we needed find the door to the Uhaul business . We shouted in one door and someone said they would get someone to help us . We were asked to follow them in a dark playhouse and there we conducted business on the dark since the kids play place was closed up due to Covid 19 . I'm not sure why we were not in a room with lights . Strange day and our movers tried very hard to get our move in since we were delayed . Out of 10 - UHaul got a 10 for a great truck and a 0 for double booking our paid reservation one week ahead of our move . Also a 0 for poor communication for Scotties UHAUL , since no message on her iPhone was not leftColleen C.
given the ineptitude of the computer,the staff was excellant!Antonio M.
Good experienceElizabeth D.
Check in was completed in 10 min. Particularly impressed w the young man that came out to inspect and disconnect the trailer. Knowledgeable, efficient and professional. Thank you for a great experience.John W.
Quick and easyScott G.
The inspection at pickup and return went smoothly. The staff were quick and courteous to help me with the contract and hookup. They also had a nice selection of trucks and trailers to choose from.TONY G.
The manger was very helpful and got us out quickly for drop off with no issues. However before dropping off we had a delay in Missoula Montana so before heading out we stopped at uhaul and asked to make sure the trailer was connected properly and to make sure our car could tow it so far. The guy that helped, I did not get his name but he was awesome. He went above and beyond to switch out the ball to the proper one that we should of been given in Burien, Wa I really wish I had his name bc he was the most caring and knew what he was doing to help us have safe travels.Amber L.
Had to wait 45 minutes because of their computer system. They didn't have the truck size I needed. The cab of the truck smelled horribly of smoke.Cindy C.
The mirrors wouldn't adjust very well to see backing up but otherwise the truck was nice.Donna S.
Not friendly had to unhook by myself. I was told just put it over by the otherschuck H.
I rented one of those tow Dolly's. I really only needed it for two days. U-haul made me rent for 4 days because I was going 690 miles away. I didn't need it that long. Just wished they let you rent for the days you really need to rent it for. So they basically got extra money out off me even though I returned it 2 days early. Next time have the person decide on how long they need it and not the cooperation people of U-Haul.Adam W.
The whole experience was very pleasant. :)Gregg H.
When I tried to check it in the website was not working it took me four times working on it and ended up being charged extra days rental because the website did not work properly I would not recommend dropping off without someone there to check you win I did not like it at allLawrence C.
The girl was very friendly and helpful. I'd go back there again if needed.Todd B.