Excellent
DEWAYNE K
Customer Reviews for Scotties Fun Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had no problem with the location or the service at the location. Biggest issue is how much it costs to rent a U-Haul these days
JOSELYN HMaybe just confirm that lights work on the cargo trailers when a customer turns one back in. Wasn’t Scottie’s fault, I believe previous customers messed with the wiring on the first two trailers we hooked to. But Scottie’s was great, very helpful and courteous!
DANIEL HThe people who assisted me in Quincy IL were excellent.
Ryan WThe guy at check in was super helpful!!! Process was very smooth. The business was extremely busy And he stopped what he was doing to answer questions. A+
ROBERT HEasy pick-up and drop-off. Will use this facility again.
Vicky CLocation is in an area of poor cellular coverage. Completing the return via the UHaul mobile app took much longer as a result.
Kelly JU-haul changed my pickup date without informing me. I got conflicting text messages that my u-boxes were ready at the facility, but later they said there was a delay. Customer support had to go over employees just to get u-haul to verify that all 4 of my boxes had arrived because they were too lazy to actually look. The movers arrived to pick up my u-box only to find that, not only were they not on the trailer, the owners (who were the only ones who could operate a forklift) were off at the races. I then got an angry phone call from Scotty's demanding to know "who told you the boxes were ready?". I had to reimburse my movers for 3 hours of wasted drive time. The next day, even though I told Scotty's to be ready at 11 and they confirmed the time, they still kept the movers waiting.
Lindsey WSmooth start, no complaints on pick up
Julie KI hope U-Haul company can communicate better with their locations. Quote and fees with U-Haul do not reflect the reality of what became my reality. From drop off of U boxes to delivery at final destination was drastically higher prices. Will not use U Haul again due this deception . Working with Scottie’s was a good experience but unfortunately they were the at the end of a long list of deceptive practices on UHaul’s part.
Kathi KThe tail light on the right side was burned out
harold eRegistration online made it fast and easy to pickup and go in a timely manner!
Larry SAgain, the app did not function at all.
Guy CAll people at Scotties - from phone contact , pick up , and return of U Haul trailer - were friendly and helpful . The trailer was as advertised . It worked out perfectly . Thank you Scotties ... and U haul.
TIMOTHY MTrailers' tiedown rails have been re-glued to the side of the trailer and way too much glue was used making it impossible to use the tiedowns to secure the load.
Richard LShow a sign to point out where the Uhaul counter is :-)
Hector BPut hitches on the trailers. The 12 foot trailers are too heavy for one person to lift up by themselves.
Justin WVery quick and easy
Desiree MExcellent service from agent, easy process to rent
David MI arrived to return it. No one was there even though the building was open. I called the number on my contract and was told I needed to take pictures of the truck.
Mary HThis was my second time using this location. Both times the dollys I paid for were not in the truck.
Joanna HI had the Uhaul returned in 1 day and still was charged for the full 2 days. I picked up the uhaul Sunday 5/21/23 at 2:21 pm. Returned the Uhaul on 5/22/23 at 6:46pm. I have picture and video evidence.
Dillon MMy girlfriend and I rode our E bike 7 miles in 34° weather to this location after we got told there was an issue the day before pick up with our orginal location 1.5 miles away. Got there, wouldn't let us get the 15' truck we had reserved so I called the uhual number. The man said we did everything right and the location didn't do their part to set it all up in the key box. So we had to settle for a 10' and it caused us to take much longer to move. Very disappointed since i set it up ahead of time. Will try a different company here in Quincy Il next time probably.
Nicole PNo improvements, you couldn’t find a better customer service location and Jeff was awesome his personality is spot on, I had a bad situation that wasn’t u haul problem but while I tried to explain he immediately smiled while all I wanted to do was cry like a baby, so thank you Jeff for making me feel normal I needed that.
Tina BAfter the 1800 number fixed the issue the drop off location took care of all the drop off things.
Preston RN/A, service was great!
Malorie WService was excellent!!
Don SGreat experience.
Kent BI was asked by the dispatch office to pick up at a different location a little further from my house for a discount. When I reached the location, they had not put the discount in the system. A couple of phone calls later, it was fixed but overall it was an okay experience. The guy at Scottie's who handled the pick up was great.
AJA ODisappointed that vehicle did not have cruise control
Randy BThey are very helpful here. Quick service.
Thomas DThe only issue was that one if the tires on the 6x12 trailer had gone flat prior to my arrival- The dealer swapped a good tire from another unit so I could get going- The pick-up was a very pleasant, and only slightly delayed. The gentleman was courteous and pleasant.
marty rDon't rely on Google maps for directions. Google maps directs you on a weird route. It is right on the main highway. The people here are great!
Thomas DWe reserved a uhaul for 8am pick up. The location forgot to put the key in the drop box so we were not able to pick up until 11 when the store open then it took another 30 minutes for paper work. Serious delayed my day.
Adam HIt would be 5 stars if the light housing didn’t fall off in transit before we even got it home. Less than 30miles.
kody gLet customers know they can be dropped off at any Uhaul location
Sherri Meverything went well friendly and helpful
Carl KTook awhile to get paper work ect. done. Otherwise pretty seamless and reasonably priced. The back end of the truck was dirty with spots of oil.
Bryan MThe carts I ordered were missing. Had to go back and get them and it was a hassle to do so.
Gary DMy location to pick up and drop off was changed and I received no notification at all telling me so. I used 12 more miles because of the location change costing me extra money. Only way I knew it changed was when I looked at the app to double check the time. Then the app would not work for the 24/7. I tried customer service and they told me it did work. I had to call the owner of the business at his home and he had to come to the store to assist me. Then when I returned the truck,bthe app wouldn't work to check in the truck. The business was great in helping me but your app is trash.
AMY WWe rented a 6 X 12 trailer for 2 days. We almost couldn't drop the trailer. The trailer tongue was so heavy We had a horrible time unhooked it. Maybe supply a way for the customer to unhook easier.
RANDY GIt was dirty and didn’t have any trailer light attachments
Jimmie LThanks
KRISTINA APlace was nice and people were nice and helpful
Will WAfter I did everything the app told me to do. It just turned off. I took the key in because it did not leave directions for this. The employees had no clue what they were supposed to do. They had to call someone for directions. I told them I thought that I had done everything on line but I thought I just had to bring them the key. Adding directions for that would be helpful
Sarah MVery easy drop off, easy to find the drop box.
Bryan CJeff at Scotties was always helpful every time I called. They delivered the uboxes when I needed them and picked them up when empty. Thank you to Jeff
Janet PDon't touch it, they do an excellent job.
RONALD SBoth Kansas City where I received empty and Quincy has friendly and nice people. The uboxes arrived at both places when I asked for them. This a great thing to have what is needed when requested.
Janet PNo internet service or extremely poor. Was a youth member who assisted me and still got it wrong uhaul support attempted fix following day however now trying to charge me for another $235. For a extra day i was told would cost me $40. And was told i was covered with the extra insurance i paid for in having to replace key. Found key and was told not to worry about it i was covered. This is extra bs.. The whole experiance is bs. Wont use this location again. Not to mention had to use a much larger truck than i initially needed and was charged with that too. Maybe Penske next time... Ugh # not Happy#pain in rear#Ripoffintheend #addedstressssss
PAUL WUhaul was unable to reserve a trailer anywhere in the state of Illinois stating every location said unassigned. I requested a location and Uhaul took it upon themselves to decide where I would pick up. That's terrible operations and customer service.
RANDY MThe gentleman that assisted us at Scottys was friendly, helpful and made the process quick and easy.
Kim BIt took almost 30 minutes to pick up the truck we had reserved due to the UHaul website locking up and giving the dealer several error messages. After a few phone calls, the issue was resolved, but the wait time seemed extreme.
JULIA S