Great service, good vehicle, easy acces and great price.
HAROLD N
Customer Reviews for Scott's Farm and Family
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needed a truck with ramp but didn’t know I needed to request. Would have appreciated the person asked me questions to make sure I received truck needed. Luckily my neighbor had a ramp I could use. I also specified needed an appliance dolly and they didn’t have that marked on reservation but luckily one was available.Would have appreciated explanation of mileage rate at time I called as well. But overall everything worked out with a little surprise as to the final cost.
PAMELA BNot very friendly or overly helpful.
ANDREA RFlawless. No improvement could be made. Thank you for my last 2 experiences.
MARTIN BDrop off went smoothly. Professional young man!!!
JAMES SThis was the drop off location and it was just an open dirt/grass lot. There was a drop box located on a post outside the door of the store. When I went inside to ask for more information about dropping off, the young girl at the counter seemed a little put off as she didn't "work for u-haul"; when I asked if I could get a receipt/confirmation showing I had dropped off the truck the other young lady told me the U-Haul system was down and there was nothing she could do. I was told that whenever they checked the truck in (which would probably be the next day) I would receive a confirmation from U-Haul but currently there was nothing they could do. Sorry, but I am not comfortable just dropping off something w/o a receipt from someone.
RODNEY LThey were quick and efficient
sydell JGreat, friendly people very helpful
chuck cBox truck was dirty inside.
JEFFREY IEasy access
JOHN JFriendly and helpful people at this location.
Francisco RGreat service and a great location and interaction.
JONATHAN EGREAT PLACE
MAURICE SConvenient location, and reasonable rates.
FRANCISCO RGREAT folks at Scott's Farm and Family! The entire process was OUTSTANDING!
CHARLES WWe dropped off the truck after hours so we didn't interact with personnel. The location was clean and neat with a specific area to drop the truck.
mike rFast, friendly check-in.
Donna CGreat service
GEOFFREY GVery nice location
Dean MBest customer service I ever had from a UHaul business!
EDWARD DThe truck needs to be checked first alignment.
TIMOTHY MExcellent
STEPHEN KStaff were Wonderful.
ROBERT CGreat customer service, quick and easy pick up and drop off. Will definitely rent with them again when the need arises!
Terrence MGreat drop off service. Polite and thankful.
KENNETH HI think the whole service and employees were amazing. Very nice people with great attitudes. I will definetly be going back here for any needs that they can help with. Thanks again Scott's Farm and Family.
TRACI AContact was very quick and efficient. Easy to return to this location.
MARK ONo improvement needed
RALPH CNothing
LINDON FVery friendly place. Quick in and out.
Paul SI reserved a 10 ft truck to move my son to college and was never notified that one wasn’t available had to take a 20 ft one. Windshield wipers were in terrible shape even though the windshield appeared to have been just replaced. Driver’s door mirror was rusted in place and could not be adjusted. Transmission had problems shifting.
VINCENT RAmazing service!!
STEPHEN KFriendly agents, good experience.
Gary TExpensive for long distance compared to daily rental
Eddie EI hate that you think you have rented from a location close to you and you have to go twice as far to actually get the trailer. You need to fix your web software.
Steve FNothing needed at this place. The nicest efficient people you could hope for
Vincent BAbsolutely loved the “no contact” option of renting from UHaul! It was awesome to be able to pick up a truck on a Sunday afternoon and return it late Monday night at our destination. Never had to worry about whether or not someone was open. Do have one complaint. The app can be persnickety. It kept kicking me out and I’d have to start over.
Cindy ADid not have the furniture pads that I requested.
ROBERT LHelpful. Quick and easy process.
William BDrop-off was quick and easy.
DAVID HI had no interactions with this location, I used the overly complicated app to drop off a truck here. The app had difficulty accepting pictures and information. It took an inordinate amount of time to drop off the truck and finalize the transaction. It should have been a simple issue for a human to check the fuel, mileage and truck condition was a struggle with the UHAUL app. The final nail in the coffin was the bill of over $270 for a half days use of a truck. Ridiculous.
MICHAEL BVery attentive friendly and helpful!
Tabatha BThey were wonderful! I actually scraped the dolly against a tree, and they were so nice with helping file a claim for the accident. All of the staff are so pleasant! Would highly recommend!
Candice SThe staff took the paperwork and we were gone in no time at all. Good customer service is hard to find.
Myron TRenting from you was simple and fast. I wouldn’t change a thing.
roger pAwesome business. Great people!
April W