Customer Reviews for Scott's Farm and Family

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scott's Farm and Family

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Joy C. on

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James M. on

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This location was convenient for the equipment drop off

marshall E. on

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Michael M. on

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Jerry M. on

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VIVIAN J. on

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The customer service was excellent. Thank You

Joy C. on

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Nothing all was great

Shenelle D. on

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Great friendly folks

Wayne C. on

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cut down on you paper work

david M. on

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Added 10 psi to all tires. 90 psi

Andres L. on

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I have rented uhaul trailer oct,12 2019 and I disagree to pay for the extra day since I took it back after hours it was not an extra day, and the system say I would get a call back of wich I never received . Sow now 17 days later they charge my card with out my permission sow iam not happy for this transaction ..

janet W. on

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SERVICE AT SCOTT'S WAS AWESOME WOULD USE THEM AGAIN. MADE EVERYTHING THAT WAS GOING WRONG WITH U-HAUL SCHEDULING AT THE CORPORATE LEVEL WORK OUT FOR US. THEY WENT ABOVE THE NORM FOR CUSTOMER SERVICE. LOVE THOSE GUYS FOR ALL THE HELP!!

Barbara B. on

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Nothing

Sandra M. on

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Everything was perfect!

Jeffrey H. on

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Pick-up and drop-off locations were great! I would recommend them for their services other than U-Haul. The people are wonderful and their locations have a lot to offer. The process of trying to rent, pay for rental and overall experience with U-Haul directly was horrible! The website malfunctioned frequently causing duplication of reservation and duplicate charges to my credit card. Customer service, overall, did not serve the customer at all. The customer served U-Haul.

Steve B. on

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Yvonne H. on

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Patti H. on

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MIKE M. on

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James D. on

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When you asked somebody to go to a less convenient location and then don’t tell them that they’re getting less mileage allowance is just aggravating

margaret D. on

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Paul B. on

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Barbara M. on

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Shrikumar D. on

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Stephen H. on

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regina L. on

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Daniel C. on

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ronnie H. on

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Pete M. on

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Terri G. on

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Eugene M. on

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Carol S. on

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DANIEL R. on

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Mary C. on

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John E. on

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Nothing to add here.

Bruce W. on

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The Staff was friendly and courteous, as well as helpful with the hookup of the car trailer. Would definitely rent from them again! TY

steve R. on

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MALCOLM D. on

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Great bunch of people

Patricia A. on

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They were so friendly and efficient. Would rent from them anytime I need a U-Haul

andrew D. on

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Gwendlyn B. on

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Joe W. on

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Overall great experience!

Brian D. on

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Marty E. on

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No difficulty in returning truck. friendly staff. Entire experience was hassle free and easy..

erika K. on

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Joe W. on

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Awesome friendly service!

Linda M. on

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Brother requested a military discount and this is tthe first Uhaul place that I'm aware of that didn't give a military discount. In the future I will look for companies who appreciate our veterans' sacrifice. Being from a military family and marrying a retired military personnel most of my friends fall into this category, and I will share our experience with this location for years to come. As well as those people who say they're patriotic!

John K. on

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William L. on

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We made our reservation online. 2 days before pickup, uhaul contacted me saying location had changed further from my home. To compensate, mileage rate would be reduced by $.10/mile. They also changed the vehicle we requested from Pick up truck to 10' Box truck. When we showed up to get the truck, the new location said the rate would be $.40/mile more and insurance would be $ 4.00 more. The emplyoyee apoogized and worked out a solution,but in this day and age of computers, we were very disappointed in UHaul corporate and frustrated with the whole experience.

Paul S. on

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They were quick and friendly

James C. on

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james P. on

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Great customer service!

patty M. on

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Sybil S. on

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Very satisfied with everything & how they called/texted and kept me very informed. Thank you so much for the outstanding service & expertise. Will definitely use again

mary M. on

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Customer service was awesome

John H. on

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I originally reserved with Coastage Storage/Pinnacle Storage in Sunset Beach. When I arrived in the day of my rental I was told there was not a trailer of the size I needed available. The agent in charge call Steve at U Haul and he found one in a different town so I had to turn around and reverse my route by 10 miles to the new location. Upon arrival I was told that they didn't know about my reservation. I told the agent to call Steve. Finally Steve transferred my reservation. At that point I was able to get the trailer. I was not given a return agent address to return the trailer to at my destination so upon arrival in Punta Gorda,Florida I called the U Haul Number and was told to turn the trailer in at Punta Gorda Self Storage on Cooper Street in Punta Gorda. I was also told they would be closed, but I could leave the trailer anyway. After dropping the trailer I called the U Haul toll number to tell them the trailer was returned, but was told that Punta Gorda Self Storage was not in their system. All in all a terrible experience with people who have a hard time speaking and understanding English. The originating agent (Scott's Farm and Family) in Shallotte,Nc were very helpful in trying to get me on my way.

Mark W. on

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DAVID H. on

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Robert T. on

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Scott’s family was excellent when we finally got there. They were the only ones who had the truck. Overall UhAUl experience prior to Scott’s (and Dennis at monster was nice) was horrible. Corporate U-Haul didn’t do their job and the whole process sucks. They tell you to go to one place to pick up and then trucks not available. We will deal directly with Scott’s from now on

William R. on

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Susan L. on

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Lewis S. on

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kimball B. on

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Michael T. on

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Best uhaul experience ever. Thanks

William M. on

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No issues. Friendly and knowledgeable.

Lorie H. on

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Amie P. on

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Everything was perfect! Staff was very helpful & knowledgeable. Will use this location again!

susan H. on

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Very nice people. Everything was perfect

Ashley H. on

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Sherrie S. on

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Angie K. on

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William B. on

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jose T. on

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Angie K. on

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Angie K. on

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Angie K. on

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Angie K. on

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Angie K. on

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Jill F. on

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Wonderful experience. Got stuck in the mud. The representative on the phone made me feel so taken care of. I was stressed out! She found a towing company and even called to check in after she scheduled the job. Really great customer service.

Angie K. on

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James C. on

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Angie K. on

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Nothing great service and great people

Angie K. on

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charles M. on

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Angie K. on

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GREAT PLACE TO DEAL WITH

Angie K. on

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Angie K. on

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Sally A. on

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Angie K. on

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james M. on

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Nice people and very helpfull

Dennis P. on

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ella C. on

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TERESA S. on

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rodney E. on

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I was told that I would be charged for a one day rental due to the rental place being closed on Sunday. I was charged for two days. When I called to see if I could resolve it, I was told that the rental place was going to look into what happened and they would get back to me. I never heard a thing. Never again!!!

Sylvia L. on

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Joseph R. on

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Everything went well with no surprises with the pick up and drop of locations

Leslie R. on

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Alanna A. on

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Jorge B. on

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EUGNE K. on

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