Customer Reviews for Scott's Farm and Family
(U-Haul Neighborhood Dealer)

294 reviews

4718 Main St   Shallotte, NC 28470

(910) 755-6383

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(910) 755-6383

4718 Main St
Shallotte, NC 28470

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nice and helpful … whole experience was a pleasure.

Margaret B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAMDALTON V. 
Rating:
3.0

Clean the trailer; mud all over the fenders and trash inside; obviously not washed or swept out.

John V. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

RANDY L. 
Rating:
5.0

This truck is very old - only 1 step up to the cab, which means the step is very high. The driver side window does not seal so there is excessive wind noise when travelling down the road.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Nice staff

Roscoe W. 
Rating:
5.0

Customer did not leave a comment.

DIDIER P. 
Rating:
5.0

Great service, awesome staff! The store has the best animal products for pets and farms. Awesome outdoor clothing.

CHRISTOPHER B. 
Rating:
5.0

THANK YOU

MAURICE S. 
Rating:
5.0

Second time dropping off here. No issues at all.

Daniel K. 
Rating:
5.0

Ok

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

No issues here. Lot was easy to find and clean. Check in process was simple enough to follow. The area field manager Taylor was there doing something with the existing trucks on the lot, so was able to complete my check-in with him. Overall, very happy with the process, the equipment and locations.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Beth H. 
Rating:
5.0

Customer did not leave a comment.

anna K. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Great!!

JOHN H. 
Rating:
4.0

Very nice

HENRY L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Always a great experience at this location!

Joe W. 
Rating:
5.0

Easy to rent and return,

EARL E. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

I did not receive the Check in Instructions. I knew where to drop off the trailer, but they were not aware that I had dropped it off since I had not checked in on my phone.

BRUCE K. 
Rating:
5.0

Remove/discontinue the out of hours check in charge. If the vehicle is back and in the same condition as check out, there should not be a charge just to check it in, same as during open hours of operation.

Michael J. 
Rating:
3.0

It wasn't made clear as to the procedure off drooping it off after we were finished with it. I could have been charged an extra $20 had I not called.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Scott's was FANTASTIC!

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

fred F. 
Rating:
3.0

They were OK. I walked in and gave him the key and she said OK. That was it.

Anthony F. 
Rating:
2.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
2.0

There was garbage under the driver seat and the gas tank was NOT full and l filled the gas tank when l drop the truck off and did NOT receive credit for gas .........

Michael R. 
Rating:
5.0

After hours return, instructions were a little confusing, but everything turned out fine.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
3.0

Truck cab and storage area were filthy and smelly. There was broken glass on the floor of the storage area and it smelled really bad. The cabin smelled of cigar smoke.

STEVEN W. 
Rating:
5.0

Very helpfully!

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Another great location

John S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

This is the second rental in a row that I have rented from this location only to be automatically shuffled off to a location that is miles out of my way. I called this location and they guaranteed they would have a trailer for me - they did - even though U-Haul still cancelled my reservation at Scott's and sent me to the Holden Beach location which is out of my way.k Scott's came through as always - U-Haul, not so much.

Mike C. 
Rating:
5.0

Retire this truck.

Didier P. 
Rating:
5.0

Customer did not leave a comment.

CLARK C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

They were amazing

Misty K. 
Rating:
5.0

Perfect

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Love my new home 💝

Margaret W. 
Rating:
4.0

Fix the check engine problem and check vehicle when it gets returned it wasn't sweep.

GAYLA G. 
Rating:
5.0

Friendly, professional service. A+ Uhaul location. Will definitely rent here again.

MARKROBERT G. 
Rating:
5.0

They were right on top of everything got me checked in checked out in less than 10 minutes.

Chris G. 
Rating:
3.0

Customer did not leave a comment.

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
5.0

Excellent customer care and service, great focus on details. And love their sense of community and humor. Awesome experience.. M

Melody B. 
Rating:
5.0

Customer did not leave a comment.

BRENT G. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

Despite being extremely busy the staff was absolutely professional and engaging in conversation and very thorough and making sure we were safe and ready for the road trip

Becky M. 
Rating:
5.0

Extremely easy to drive, great seats and not bad gas mileage

Gary B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
4.0

Customer did not leave a comment.

Debbie F. 
Rating:
5.0

All good

RONNIE S. 
Rating:
5.0

Customer did not leave a comment.

mark J. 
Rating:
5.0

I really can't think of anythng. Thanks for being there!

MICHAEL C. 
Rating:
3.0

I was scheduled to pick up the truck at 11:00 AM online. The truck was not retuned and was not available until 2:30 PM. The online information should be updated to reflect these issues. Required an extra 20 mile round trip.

David S. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Thanks!

MICHAEL C. 
Rating:
5.0

Great job. Thanks!

marc S. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Not one thing . Everyone was helpful and courteous.

lawrence A. 
Rating:
5.0

Very knowledgeable and very nice

Andrew B. 
Rating:
4.0

We were unable to get the unit as the lock wasn't put on correctly so we had to wait for the store to open up the next day. Had to sleep in our car in a parking lot. After we returned the people called 3 days later asking where it was they couldn't even find the keys in the lock box. The 24/7 share rep was a joke I was on the phone forever and all he kept saying is there is nothing I can do

Stephanie P. 
Rating:
5.0

Reduce the wait time for checking in to return vehicle - my wait was over 15 minutes.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Chares N. 
Rating:
5.0

Friendly service and quick return

Diane C. 
Rating:
5.0

The truck was great and operated well. It was reasonably clean and maintained. The instructions for returning the truck after hours could be a bit clearer. The store was closed at 5 PM when we returned the truck so we dropped the keys in the drop box. Then I went online to return the truck and realized I needed a photo of the odometer and fuel gauge along with pictures of the truck so I could not do an automated return. Please tell customers what they need to do online before locking the truck and dropping the keys in the box.

Charles H. 
Rating:
5.0

Checked vehicle out right away, got us a recent, pleasant, smiling etc. We actually opted to have brunch in the town and will be going back to m as ke a few purchases in the attached store.

Mendel R. 
Rating:
5.0

The folks at Scott's Farm and Family are exceptional with customer service. Always ( I've dropped off many times) over, above and beyond helpful. Andrew is “ on the ready” to help and makes the returning process as smooth and easy as could possibly be handled. Boy —- do I appreciate their service!!!!

Annette S. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

CLARK P. 
Rating:
5.0

Everything went well. Easy with no issues. Satisfied customer,

Maria A. 
Rating:
5.0

We dropped off after hours and placed the key in the drop box.

Lowakea J. 
Rating:
5.0

Customer did not leave a comment.

arthur H. 
Rating:
3.0

I was given the wrong information and it would have cost me double the amount i paid to fix the issue

BRITTNEY G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Truck needed to be serviced. The stability was going off and it was unaligned.

Zoet L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top