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CINDY V
Customer Reviews for Scott's Farm and Family
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
SEAN DThey misread the gas gauge on the return check in, therefore I was charged extra for gas charges that I did not incur.
OLIVER PConvenient and quick. I would recommend them and use them again.
GEOFFREY MFirst, they rented me a trailer that I could not transport my golf cart. I asked specifically if it can be used to transport a golf cart. They assured me that it was. We'll, there was no way that you can load a golf cart onto the trailer they gave me. It's too wide. I returned within an hour, and requested that they give me the 6x10 open trailer that they had on the lot. Unbe known to me why they didnt rent that trailer to me originally. So, after wasting 2hr, they rented the 6x10 to me to transport a golf cart. I also had to put air in one of the tires as it was nearly flat when I received it. So yes, not happy with the transaction.
JAMES GThe customers was very helpful and patient
ROBERT HQuick return and very easy. I did get charged for an extra day even though I returned it before the time stated in the app. So that was confusing. I'll reach out to them to see why. Otherwise, easy return.
Maria WWe returned the trailer at 2:45 pm on 6/14 and confirmed our return time at time of rental to be by 4 pm on the 14th. They did not tell us they closed at 1pm. We took pictures but could not upload to the app. We have them if you need them. Everything else was great. People and location excellent
KEVIN GScott's was a great place, the staff could not have been nicer!
EDWARD MThere was broken glass in the back of the truck. Would be nice if the pick up location notes this and cleans truck since it wasn’t checked at drop off. Otherwise everything was good.
Susanna WI did this after hours so there was no rating for staff because there was no one there.
DIANA SLiving in North Myrtle Beach with UHaul locations nearby but having to drive over 20 miles to pick up the UHaul was very inconvenient.Really nice utility trailer with sides secured our side by side very well. Returned trailer in West Virginia. All employees at 4 locations we dealt with were helpful and courteous.
WILLIAM TDid an after hours drop off so all I saw was the field where I backed it in .. Didn’t go inside or meet anyone ..
Michael VNot anything they are so nice, every time that I go to rent a u haul . I have been renting one every month for awhile now. Great folks to work with.
DEMEATRICE CThis was my second trailer rental with Scott's and like the first time everything was perfect. The staff was knowledgeable and very friendly. The trailer worked out perfectly no flaws or problems with it. I'll be renting again.
MITCHELL SI have rented here before and it is the best place you have in the area.
WILLIAM BTHANK YOU
MAURICE SEasy and great service.
KADY TGreat service, good vehicle, easy acces and great price.
HAROLD NNeeded a truck with ramp but didn’t know I needed to request. Would have appreciated the person asked me questions to make sure I received truck needed. Luckily my neighbor had a ramp I could use. I also specified needed an appliance dolly and they didn’t have that marked on reservation but luckily one was available.Would have appreciated explanation of mileage rate at time I called as well. But overall everything worked out with a little surprise as to the final cost.
PAMELA BNot very friendly or overly helpful.
ANDREA RFlawless. No improvement could be made. Thank you for my last 2 experiences.
MARTIN BDrop off went smoothly. Professional young man!!!
JAMES SThis was the drop off location and it was just an open dirt/grass lot. There was a drop box located on a post outside the door of the store. When I went inside to ask for more information about dropping off, the young girl at the counter seemed a little put off as she didn't "work for u-haul"; when I asked if I could get a receipt/confirmation showing I had dropped off the truck the other young lady told me the U-Haul system was down and there was nothing she could do. I was told that whenever they checked the truck in (which would probably be the next day) I would receive a confirmation from U-Haul but currently there was nothing they could do. Sorry, but I am not comfortable just dropping off something w/o a receipt from someone.
RODNEY LThey were quick and efficient
sydell JGreat, friendly people very helpful
chuck cBox truck was dirty inside.
JEFFREY IEasy access
JOHN JFriendly and helpful people at this location.
Francisco RGreat service and a great location and interaction.
JONATHAN EGREAT PLACE
MAURICE SConvenient location, and reasonable rates.
FRANCISCO RGREAT folks at Scott's Farm and Family! The entire process was OUTSTANDING!
CHARLES WWe dropped off the truck after hours so we didn't interact with personnel. The location was clean and neat with a specific area to drop the truck.
mike rFast, friendly check-in.
Donna CGreat service
GEOFFREY GVery nice location
Dean MBest customer service I ever had from a UHaul business!
EDWARD DThe truck needs to be checked first alignment.
TIMOTHY MExcellent
STEPHEN KStaff were Wonderful.
ROBERT CGreat customer service, quick and easy pick up and drop off. Will definitely rent with them again when the need arises!
Terrence MGreat drop off service. Polite and thankful.
KENNETH HI think the whole service and employees were amazing. Very nice people with great attitudes. I will definetly be going back here for any needs that they can help with. Thanks again Scott's Farm and Family.
TRACI AContact was very quick and efficient. Easy to return to this location.
MARK ONo improvement needed
RALPH CNothing
LINDON FVery friendly place. Quick in and out.
Paul SI reserved a 10 ft truck to move my son to college and was never notified that one wasn’t available had to take a 20 ft one. Windshield wipers were in terrible shape even though the windshield appeared to have been just replaced. Driver’s door mirror was rusted in place and could not be adjusted. Transmission had problems shifting.
VINCENT RAmazing service!!
STEPHEN KFriendly agents, good experience.
Gary TExpensive for long distance compared to daily rental
Eddie E