Customer Reviews for Scott's Farm and Family
(U-Haul Neighborhood Dealer)

700 reviews

4718 Main St   Shallotte, NC 28470

(910) 755-6383

Office Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 755-6383

4718 Main St
Shallotte, NC 28470

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CINDY V 
Rating:
5.0

Everything was great

SEAN D 
Rating:
1.0

They misread the gas gauge on the return check in, therefore I was charged extra for gas charges that I did not incur.

OLIVER P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J 
Rating:
4.0

Convenient and quick. I would recommend them and use them again.

GEOFFREY M 
Rating:
5.0

Customer did not leave a comment.

JOANNE A 
Rating:
2.0

First, they rented me a trailer that I could not transport my golf cart. I asked specifically if it can be used to transport a golf cart. They assured me that it was. We'll, there was no way that you can load a golf cart onto the trailer they gave me. It's too wide. I returned within an hour, and requested that they give me the 6x10 open trailer that they had on the lot. Unbe known to me why they didnt rent that trailer to me originally. So, after wasting 2hr, they rented the 6x10 to me to transport a golf cart. I also had to put air in one of the tires as it was nearly flat when I received it. So yes, not happy with the transaction.

JAMES G 
Rating:
5.0

The customers was very helpful and patient

ROBERT H 
Rating:
3.0

Quick return and very easy. I did get charged for an extra day even though I returned it before the time stated in the app. So that was confusing. I'll reach out to them to see why. Otherwise, easy return.

Maria W 
Rating:
5.0

Customer did not leave a comment.

JASON P 
Rating:
4.0

We returned the trailer at 2:45 pm on 6/14 and confirmed our return time at time of rental to be by 4 pm on the 14th. They did not tell us they closed at 1pm. We took pictures but could not upload to the app. We have them if you need them. Everything else was great. People and location excellent

KEVIN G 
Rating:
3.0

Customer did not leave a comment.

MARK K 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

KYLIE C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Scott's was a great place, the staff could not have been nicer!

EDWARD M 
Rating:
3.0

There was broken glass in the back of the truck. Would be nice if the pick up location notes this and cleans truck since it wasn’t checked at drop off. Otherwise everything was good.

Susanna W 
Rating:
5.0

I did this after hours so there was no rating for staff because there was no one there.

DIANA S 
Rating:
4.0

Living in North Myrtle Beach with UHaul locations nearby but having to drive over 20 miles to pick up the UHaul was very inconvenient.Really nice utility trailer with sides secured our side by side very well. Returned trailer in West Virginia. All employees at 4 locations we dealt with were helpful and courteous.

WILLIAM T 
Rating:
4.0

Did an after hours drop off so all I saw was the field where I backed it in .. Didn’t go inside or meet anyone ..

Michael V 
Rating:
5.0

Not anything they are so nice, every time that I go to rent a u haul . I have been renting one every month for awhile now. Great folks to work with.

DEMEATRICE C 
Rating:
5.0

This was my second trailer rental with Scott's and like the first time everything was perfect. The staff was knowledgeable and very friendly. The trailer worked out perfectly no flaws or problems with it. I'll be renting again.

MITCHELL S 
Rating:
5.0

Customer did not leave a comment.

RANDY R 
Rating:
5.0

Customer did not leave a comment.

Peggy M 
Rating:
5.0

I have rented here before and it is the best place you have in the area.

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

WALTER N 
Rating:
5.0

Customer did not leave a comment.

LISA K 
Rating:
5.0

THANK YOU

MAURICE S 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Easy and great service.

KADY T 
Rating:
5.0

Great service, good vehicle, easy acces and great price.

HAROLD N 
Rating:
5.0

Customer did not leave a comment.

TRACY D 
Rating:
3.0

Needed a truck with ramp but didn’t know I needed to request. Would have appreciated the person asked me questions to make sure I received truck needed. Luckily my neighbor had a ramp I could use. I also specified needed an appliance dolly and they didn’t have that marked on reservation but luckily one was available.Would have appreciated explanation of mileage rate at time I called as well. But overall everything worked out with a little surprise as to the final cost.

PAMELA B 
Rating:
3.0

Not very friendly or overly helpful.

ANDREA R 
Rating:
5.0

Flawless. No improvement could be made. Thank you for my last 2 experiences.

MARTIN B 
Rating:
5.0

Drop off went smoothly. Professional young man!!!

JAMES S 
Rating:
1.0

This was the drop off location and it was just an open dirt/grass lot. There was a drop box located on a post outside the door of the store. When I went inside to ask for more information about dropping off, the young girl at the counter seemed a little put off as she didn't "work for u-haul"; when I asked if I could get a receipt/confirmation showing I had dropped off the truck the other young lady told me the U-Haul system was down and there was nothing she could do. I was told that whenever they checked the truck in (which would probably be the next day) I would receive a confirmation from U-Haul but currently there was nothing they could do. Sorry, but I am not comfortable just dropping off something w/o a receipt from someone.

RODNEY L 
Rating:
5.0

They were quick and efficient

sydell J 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K 
Rating:
5.0

Great, friendly people very helpful

chuck c 
Rating:
5.0

Customer did not leave a comment.

Charles T 
Rating:
5.0

Customer did not leave a comment.

Norman B 
Rating:
5.0

Customer did not leave a comment.

MARTIN B 
Rating:
5.0

Customer did not leave a comment.

GEORGE H 
Rating:
3.0

Customer did not leave a comment.

Valerie T 
Rating:
4.0

Box truck was dirty inside.

JEFFREY I 
Rating:
5.0

Easy access

JOHN J 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
5.0

Customer did not leave a comment.

PAULA P 
Rating:
5.0

Friendly and helpful people at this location.

Francisco R 
Rating:
5.0

Customer did not leave a comment.

PAUL B 
Rating:
5.0

Customer did not leave a comment.

EVERETT G 
Rating:
5.0

Great service and a great location and interaction.

JONATHAN E 
Rating:
5.0

Customer did not leave a comment.

DONALD L 
Rating:
5.0

Customer did not leave a comment.

Marshall T 
Rating:
5.0

GREAT PLACE

MAURICE S 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO R 
Rating:
5.0

Customer did not leave a comment.

TYLER R 
Rating:
5.0

Customer did not leave a comment.

TROY V 
Rating:
5.0

Convenient location, and reasonable rates.

FRANCISCO R 
Rating:
5.0

Customer did not leave a comment.

Terry C 
Rating:
5.0

Customer did not leave a comment.

MARVIN C 
Rating:
5.0

Customer did not leave a comment.

taylor t 
Rating:
5.0

GREAT folks at Scott's Farm and Family! The entire process was OUTSTANDING!

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

WENDY S 
Rating:
5.0

We dropped off the truck after hours so we didn't interact with personnel. The location was clean and neat with a specific area to drop the truck.

mike r 
Rating:
5.0

Fast, friendly check-in.

Donna C 
Rating:
5.0

Great service

GEOFFREY G 
Rating:
5.0

Very nice location

Dean M 
Rating:
5.0

Best customer service I ever had from a UHaul business!

EDWARD D 
Rating:
5.0

The truck needs to be checked first alignment.

TIMOTHY M 
Rating:
4.0

Customer did not leave a comment.

BRETT F 
Rating:
5.0

Customer did not leave a comment.

LEON W 
Rating:
5.0

Excellent

STEPHEN K 
Rating:
5.0

Staff were Wonderful.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

MARY L 
Rating:
5.0

Great customer service, quick and easy pick up and drop off. Will definitely rent with them again when the need arises!

Terrence M 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

SCOTT H 
Rating:
5.0

Customer did not leave a comment.

GREGORY T 
Rating:
5.0

Great drop off service. Polite and thankful.

KENNETH H 
Rating:
5.0

I think the whole service and employees were amazing. Very nice people with great attitudes. I will definetly be going back here for any needs that they can help with. Thanks again Scott's Farm and Family.

TRACI A 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Christie B 
Rating:
5.0

Contact was very quick and efficient. Easy to return to this location.

MARK O 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

ANIEL E 
Rating:
5.0

No improvement needed

RALPH C 
Rating:
5.0

Nothing

LINDON F 
Rating:
5.0

Customer did not leave a comment.

Meredith S 
Rating:
5.0

Very friendly place. Quick in and out.

Paul S 
Rating:
3.0

I reserved a 10 ft truck to move my son to college and was never notified that one wasn’t available had to take a 20 ft one. Windshield wipers were in terrible shape even though the windshield appeared to have been just replaced. Driver’s door mirror was rusted in place and could not be adjusted. Transmission had problems shifting.

VINCENT R 
Rating:
5.0

Customer did not leave a comment.

STEVEN G 
Rating:
5.0

Amazing service!!

STEPHEN K 
Rating:
5.0

Friendly agents, good experience.

Gary T 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
4.0

Expensive for long distance compared to daily rental

Eddie E 
Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B 
Rating:
4.0

Customer did not leave a comment.

SYLVIA A 
No reviews have been submitted for this location.
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