Smooth processBlake B.
Customer Reviews for Seaford Bp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.William B.
Customer did not leave a comment.Julia P.
Customer did not leave a comment.Doris B.
Keep up the good workdonna B.
Uhail location gave the van to the wrong person but didn't verify information so thought it was me , spent 2hours on the phone with uhaul and was still charged for the uhail I didn't use. Terrible experience!Tisha D.
nothing.my first time renting a U-Haul it was so easy,I understood your purchase of the U-Haul,and my receipt.I'm up in age and don't have computer smarts. Thank youMarlene S.
Customer did not leave a comment.RIGOBERT T.
When a reservation is made a month in advance for a certain location, and confirmed the night before, then you should certainly expect not to have to drive 40-50 miles one way to pick up at a different location. There was nothing wrong with the location, just that I had to drive there to get a truck. Especially when you are charging someone $1.29 a mile for a rental!!Eric S.
Everything was quick and easyRussell S.
The only thing I would recommend is a hand cart or dolly be available in each truck. I had my own that I used , but having one available in each truck would go a long ways to helping out the consumer.. just a thoughtâ€¦Gerald K.
Customer did not leave a comment.TINA B.
After driving over 500 miles I was told I had to come back three hours later to make a payment because they would not take cash or a different debit card because they just didn't know how to use the U-Haul system yet. I also have been using 2 to 3 times a month with another location as you see on my file. Spend a lot of money with uhaul this year . Into the thousands . It would be great to at least have a better rate . already had a 14 hour drive . Than had to drive 50 ex miles to return and make a payment when some one knew how to work the uhaul system . Uhaul also averaged less than 7 miles per gallon . Was most i ever spent . I also had to stand in the cold for a very long time trying to get this settled. Every one should be properly trained. They lost a big customer .Michael M.
Customer did not leave a comment.Alisa B.
Customer did not leave a comment.Patricia U.
My only issue was internet, I couldn't keep a signal. Maybe have a guest link. It slowed me down. Other than that....PERFECT!!!!Nancy B.
This is my 3rd rental in a week. Always ready, great service. I did mobile check out, but easier to do manual return. Always precise. Renting again tomorrow!Jorge M.
Customer did not leave a comment.Jorge M.
False advertisement for renting as little as $19.95 per dayJames W.
Could not have asked for a better experience...the truck was there at the designated time, the rental agent was courteous and professional and I would recommend this location to anyone who needs a truck rental.David D.
Customer did not leave a comment.Ivanessa C.
I did have issues getting the key to the uhaul, because the system was down. Customer service did great with communicating to the store to be able to give me the key so I could still rent the vehicleSierra T.
Customer did not leave a comment.Joseph A.
These gentlemen will make sure you get what you need!ROBERT O.
The experience was so bad, the truck wasn't there when we reached the place and we had to wait 3 hours till we got our truck. I had to push the moving helpers appointment at later hours which could cost me extra money but luckily the moving helpers were really cooperative and did it without charging me any extra fees. The overall experience wasn't good and I really recommend to have better communications with your customer and not overbook your trucks because customers usually have plans that can't be easily adjusted.Ibrahim F.
Ordered truck received a van turned a 2 day job into 4 plus all the extra runs back and forth extra gas and time turned into over 200 dollars wow? after not receiving what I orderedBruce B.
Make sure the trucks have their maintenance checks done if scheduled for a long trip. The check engine light kept coming on and after waiting for roadside assistance, they said everything was find but had to continuously pull over and shut truck off and restart it.Jennifer J.
Pick up location was changed on the day of pick up. Notification was texted and emailed to me but I was driving all day so I didn't see the notification until I got to the original pick up location. Drop off location was closed when I got there (9am scheduled drop off). I and several others waited for about an hour. Finally I called another U-Haul location nearby and I was told to leave the trailer in an adjacent empty lot.Mark M.
Truck was filthy, location did not have the supplies we reserved (furniture pads, furniture dolly). Staff were nice.Mason G.
Quicker pickup time. Took half an hour to get the paper work done.Gary H.
Customer did not leave a comment.dennis P.
Customer did not leave a comment.Sherman R.
Customer did not leave a comment.BEVERLY E.
The attendant at this location was helpful considering the fact that U-Haul system had my rental as an 'in town' trip when it clearly stated on my contract that it was a ONE WAY trip. He was able to get on my phone (after I called and spent almost 25 minutes on hold) with U-Haul to get my drop off into his location so that we could leave it there. I still had to pay EXTRA because of the screw up from the company. I should NOT have had to go through such a horrible experience, followed by yet ANOTHER screw up when I was trying to just end the trip. Not a happy customer!Michelle B.
i tell the guy truck have problem for gear shift on road then smell sum burning ac not work on road sumthing wrong with truck im not happynavrang B.
Customer did not leave a comment.Tara S.
Don't waste your time or money! We reserved out truck a week in advance and when we arrived, our truck was given out. We were told three times to go to another location and when we arrived at that location - our reservation was not there and was actually in another town. Drove to a third location and it took a very long time to get our truck and we were charged more than what we were told online. Very unhappy with U-Haul! Poor customer experience and lack of care.Shawn P.
Customer did not leave a comment.STROVENSCOLV L.
I wasn't expecting this to be a gas station with two trucks for rent. It just felt "sketchy" . The attendant was VERY NICE but the process was not efficient and took close to an hour. The site was down and he had to reload twice.Barbara H.
Customer did not leave a comment.joey E.
Customer did not leave a comment.Cristi S.
Answer the phone when your customers call. I waited on line each time I called for an hour plus. The return drop boxes at locations aren't designed to accommodate larger key sizes. The key would not fit in the drop box. Had to make a second trip to wait thirty minutes for an attendant to show up. The charges beyond daily rental, miles and tax should be disclosed when a customer books a reservation.margaret B.
Friendly staff and serviceNahomie F.
Customer did not leave a comment.William Jody D.
Remote check in app did not work - it kept asking for a valid drivers license number even though I entered it correctly several times. I finally asked the lone employee at the location (which was a gas station) for help. He gladly assisted me but we were interrupted many times by customers purchasing gas, cigarettes, snacks, etc. His 50 cent snack customers were more important than my $100 truck rental. Never again!rickey G.
Customer did not leave a comment.matthew W.
Local agent was excellent I used on line reservation system and checkin process but kept getting an error message that I was not entering a valid drivers license number. That is not true!! The local agent had to re-enter all the info into the system. Very frustrating.steven K.
Fast and friendly serviceKimberly F.
Customer did not leave a comment.Robert N.
the place was fineRay S.
Poor lighting. Did not find key drop location other than an unsecured mail box.katherine L.
Customer did not leave a comment.Crystal J.
Need more room to get things done on your ownFREDERICK S.
Everything was good. When we saw the truck we rented did not have a ramp, we quickly changed to a truck that had a ramp. No fuss, no muss. Owner was very pleasant about it.kathy S.
Fast checkout, fast updates, fast check-in. clean and well maintained truck. Excellent Service with a smile!kathryn H.
I rented a 10ft truck. Cab looked like new, truck ran well. The gentlemen who did the paperwork was friendly and courteous and did not take a lot of time.Jenine D.
The "clean and well maintained" question needs to be split. The truck was well maintained, ran well and even the AC worked flawlessly on a VERY hot moving day. "Clean" definitely did NOT apply to this vehicle. Given the COVID-19 concerns, and the cleaning touted by U-Haul on their web site, we were disappointed to find the cab absolutely filthy. While throwing away trash that was left by a prior customer(s), we even found a (current) electric bill from a prior customer. (That was left with the agent at return.) We wiped down everything with disinfecting wipes, which was supposed to have already been done, and they were FILTHY brown with grime that came off the seats, handles and controls. That is not only gross, but dangerous right now. This truck hasn't even seen a vacuum cleaner in a very long time, as the floor was covered in dirt. The truck performed well and definitely did the job. It was NOT clear when we rented the truck that the one-way rental only included 99 miles, so the web site really needs to clearly present that information. That is obviously not a "strike" against the pick-up location.Douglas T.
I think customers in line should be requested to wear masks.Suzannah C.
It was a smooth and good experience.Debra H.
Everything was awesomeDawn W.
Customer service was very unprofessionalLaMara H.
Customer did not leave a comment.Keena R.
I have used the Seaford/Gulf Station for several months now. And had a pleasant experience with the staff. I will continue to use the U-Haul services and I will recommend other to do so. Thank you for servicing our communication.Roger M.
It was a loud highway, and you have to wait everytime someone needs something. (Abt every 2min) but it was rather fast and the lady was doing her best. You cant ask for more then someone doing there best. And best to go early.Tyler W.
Customer did not leave a comment.Marietta W.
The setup for pick up is horrible. You have to stand out in the elements. The person in the booth is hard to hear over the traffic noise. You also have to stop and wait every time someone wants gas or cigarettes. I will not use this location again.Barbara C.
Customer service is very poor.Kevin L.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Lemston M.
This was a small gas station without an office and only (1) attendant. However it was very convenience to drop off and fill up with gas. The attendant was very helpful but had to wait on other customers at the same time.Diana E.
Customer did not leave a comment.jacqueline H.
You've got the best Uhaul customer service rep. in the business at that location. He should be a mentor for training your customer services reps.!!Robert O.
Customer did not leave a comment.Robert B.
Actually make it a self checkout. Owner had to involve himself and I waited behind numerous cash only gas customers to be helped. Process took 50 minutes! I was charged for a late truck return that wouldn't have happened if it was figured from the time I actually removed this truck from the lot! Terrible service!Paul T.
Customer did not leave a comment.Clyde B.
I had a one way drop off which was originally scheduled to be dropped off at Laurel Community Hardware (037519) located at 1001 S Central Avenue in Laurel, DE. When I got there and after closing out my reservation using the mobile drop off. I was informed by a person that told me that Laurel Community Hardware was no longer a uhaul location. I had to contact customer service which had to reroute me to this location in Seaford. I was not pleased by this inconvenience that was beyond my control. I would suggest doubling checking and ensuring your drop off locations are valid, even though at the time of this reservation and drop off, this location was still showing in the Uhaul system as being an active site.Christopher S.
Nasty, angry and uncooperative people, bad enough to stop me from ever going near them again.Relo L.
i called another UHaul . They sent me to this place. Even after confirming my order I wasn't sure that they would have the size truck I needed. I felt like I was being rushed off of the phone. Handling business from the little shack with the gas pumps was not easy.Nancy D.
Shorter return check out to many picturesERIKA B.
Offered the small box which is easy for someone without a cdl to driver without fear.Dawn B.
Because this was a gas station, I had to wait every time another customer came to the window. Not an overall good experience. Nothing wrong with the truck except it was too small even after following their recommendations. They automatically charged us for two days when we only needed one citing some excuse about it being a one way rental. They would not reimburse for the 1/2 tank over gas we left even though they were going to charge $4/gallon if we had been under and there is no way to know how much gas you are going to need. Not happy. Seems like they are taking advantage of people in a situtation. For reference, we went 116 miles on a little over 1/4 tank of gas with a 10 ft. truck.Eric F.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.Christopher L.
Owner of this uhaul/gas station is rude. He doesn't seem to understand basic customer service. Nor does he want to check in your vehicle. Spent too much time here as we both had to call uhaul even after my rental had been closed. He wouldn't allow me to leave.Natalie T.
Customer did not leave a comment.SHARON J.
He had no record of the order, probably because the origination point was having issues with computer. I had to call some number and she took my credit card one more time. He still could not pull up order. The lady on the number had to call him. Not his fault. Technology is great when it works, which it didn't in this case.Elizabeth M.
The man was THE MOST RUDEST PERSON EVER.....When he seen my husband he calmed down....Charmaine F.
Drop off owner was a foreigner, first told me "there was no room", AND i COULDN'T DROP OFF THERE.Really ??? There was a whole parking lot EMPTY. AGAIN I'M SEVERELY INCENSED WITH U HAUL AND ITS SUPERFLUOUS BULLSHIT !!!. Your company is SORRY, and I'm contacting the BBB about the way your business is conducted. Maybe go to China or Mexico, where you'd better fir in. SAD, VERY SADrandy S.
Customer did not leave a comment.Matthew M.
Super great experience very friendly polite and helpful would highly recommendrobert C.
I rented a Tow dolly and the right tire is low on air. I aired it up but the following day pressure is low again. Could be the previous person who rented it did not report it. I've done my part reported when I returned it at another station.Jonvi S.
The business hours posted are 6:00am-4:00pm but the employee says they don't open until 8:00am. This caused me to be late for my 7:00am appointment time to pick up my load I was hauling. My Uhaul pick up time was scheduled for 6:00am. I had to wait for the attendant to check in then wait while he said his morning prayers. I wasn't given any paperwork to carry w/me while renting. I received a rental agreement via email upon returning my rental the next day around 0715hrs. I'm glad the Police didn't stop me & ask to see my rental agreement while I was hauling that 6x12 trailer. I didn't have any rental proof due to this. What a big problem that would've been. If you say open at 6:00am for pickup then 6am the attendant should be ready for customers to conduct business. Not after we wait for him to open everything up & then make his prayers. This should be done prior to the 6:00am â€œPOSTEDâ€ opening time. I have nothing against anybody's prayers, but, customers shouldn't have to wait for employees to conduct their morning prayers during business transactions.M. Craig H.
Customer did not leave a comment.Paul D.
Only 1 person working gas station so it took about a half hour to get truck and leave.Matthew B.
Nice to have this facility close to homejim S.
Make sure that the place has all the requested materials (ie pad, dollies, etc).Jessica J.
The gentleman who runs the Gulf station is very nice, but his "office" is a closet-sized, overheated booth in which he simultaneously deals with the gas customers. He does his best, but a tough situation. The truck itself was great, but had not been swept out. I had requested 3 dozen furniture pads, but only 11 were actually available. Nevertheless, I appreciate U-Haul!Robert F.
Waited in line for over 20 minutes. Man was helping another customer. I ended up being charged an extra day rental. $40 charge wasn't my fault. Told me to contact uhaul which I am.Bryan G.