Customer Reviews for Sears Hometown
(U-Haul Neighborhood Dealer)

844 reviews

1621 NE Baker St   Mc Minnville, OR 97128

(503) 472-0892

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 10/31/2021: Closed

Services at this Location:

Contact Us

(503) 472-0892

1621 NE Baker St
Mc Minnville, OR 97128

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 10/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

We had excellent service, experience is good

KRIS M. 
Rating:
5.0

Don't need improvement.😊👍🏻

GRACIELA C. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
2.0

yThe employees were very kind, but I had a couple of issues. I didn't get a reply to the question I submitted with my reservation until I arrived at the location, which was too late. . They hooked up the trailer, said I was good to go, and walked off. I noticed the jack was still down and told them. They apologized, came back and finished getting it ready.

Jason C. 
Rating:
5.0

wonderful -- the best

WILLIAM F. 
Rating:
4.0

Put the dolly in the back and not in the front seat. Uhaul are closely parked and it was just thrown in the front seat

Corina H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Karin C. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Your staff was exellent. You should be proud to have them on your staff.

Thomas S. 
Rating:
4.0

Misleading prices, I would say FALSE ADVERTISING. Honestly will think twice before recommending this to anyone. My advice would be to not use uhaul because of the very misleading pricing. Another inconvenience was the fact that they did not accept cash. Why open up a location where you limit the ability to pay.

David H. 
Rating:
4.0

Customer did not leave a comment.

Adam T. 
Rating:
2.0

Service was slow overall. The pick-up interior was dirty with dog hair and accumulated dirt in the cab. The windows were smudged. It had not been cleaned since at least the previous rental. Disgusting, especially during a pandemic. Masks worn by staff are hit and miss.

Timothy D. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

CARLTON H. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
3.0

Customer did not leave a comment.

KAREN B. 
Rating:
1.0

Your website sucks. I was on hold for 30 minutes trying to pick up my truck, then spoke with someone (who was very nice and helpful) for another 30 minutes as they helped me with the contact free check in process. Ended up giving up and returning one the office opened up because your stupid fucking company policy tried to call my alternate contact as if people answer random numbers anymore. No heads up so I could have them answer the phone, just go and call my father in the early morning. Every person in your customer service team was great, it just sucks they have to work for you. I regret doing business with uhaul and never will again. Make your website easy, calm the fuck down with your requirements for selfies, passports, and calling people to do a background check when I have shit to do. And lastly: go fuck yourselves you greedy money-hungry corporate fucks.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

ELAINE S. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Good all around.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Joelle S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

I wish the vehicle has been cleaned, and the vehicle pulled to the left so it can use an alignment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Charlotte B. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY M D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

I am very happy with the person that helped me in Yakima WA. and the Women at Sears in McMinnville OR. they were both just outstanding Thank You

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Heberto P. 
Rating:
5.0

Customer did not leave a comment.

Clark E. 
Rating:
5.0

Excellent customer service. Will definitely use whenever the need arises

Leland M. 
Rating:
5.0

Helpful friendly customer service. Reasonable prices and the truck was in good condition. We recommend this location and will use this UHaul site again.

Robert G. 
Rating:
5.0

The only issue I had was the previous renter didn't clean “Mom's Attic”. When I rented the truck, I found a lot of what seemed to be potting soil up there.

Philip K. 
Rating:
2.0

Overcharged

Troy D. 
Rating:
5.0

The truck needed a washing but they said we could return it in like condition. We ended up returning it squeeky clean on outside because of rain in our new home area.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
2.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN DAVID H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Bad and web sytem sucks never again

Doug P. 
Rating:
5.0

Customer did not leave a comment.

Sheilla P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Heberto P. 
Rating:
5.0

The pickup experience was fabulous, but out of my way. The reservation experience was horrible. Uhaul customer service is a horrid example of service. Couldn't get us a truck at the location that we reserved. A reservation with Uhaul doesn't mean that anything is actually reserved. What a joke. If Uhaul didn't have a near monopoly, I would be going elsewhere next time.

GREG T. 
Rating:
5.0

The after hours return process is not easy/did not work. The customer service line had a 60 minute wait.

Craig M. 
Rating:
4.0

The after hours checkout system is unclear. When you have to turn on location services, there are TWO places where you have to change settings to complete that step, and the instructions only address one of those. I ended up calling the 800 #, waited on hold for 15 minutes, then it took the rep one minute to walk me through the other setting revision. I bet he has to do that all the time. Seems like the prompt that instructs you to change your location allowances needs to be more complete, at least for iOS.

ANNE CATHERINE M. 
Rating:
3.0

Very friendly and helpful once I got to the location. However, I was only notified of the change of pick up location by email an hour after my scheduled pick up time. Apparently I was called twice, but there was no identification on the call and no message was left, so it seemed like a typical spam call. Overall, it took me an extra hour to drive to the new location. That said, I was glad that the system tracked my request during a very busy time and that a trailer was available. And, once at the location, the service was excellent.

Jon B. 
Rating:
5.0

It was overall good -

ANDREW JOHN M. 
Rating:
4.0

I did not like the mix up on your part and the two statements form the dealer and Corporate. Dealer said 'Oh..We have to take all the money out to refund". Corporate: Oh we did not take it out yet." However, you BOTH come out as THIEVES.... you are very UN-american to do this to an AMERICAN VETERAN.....

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

JONI K. 
Rating:
1.0

We tried to check in but the guy inside said the uhaul person had left. We had called ahead to let them know we were running late due to road work and the SOB's still overcharged us. We were helping our disabled, retired Navy vet dad to move. I would never go to this drop off location ever again.

Brandonn R. 
Rating:
4.0

Clean the inside of trucks out there was something sticky spilled all over the seat and steering wheel. And had to wash the bugs off of windshield cause it was bad.

Joni K. 
Rating:
2.0

I was told to bring it in at 9 and they don't open til 10. Service person very flippant. I racedto get the truck there on time to no avail. She actually rolled her eyes at me. Horrible service.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Unit was not clean

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Timmy R. 
Rating:
3.0

Self checkout so I did not interact with anyone but it was easy to find and take care of what I needed to so.

Rois C. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos F. 
Rating:
3.0

Customer did not leave a comment.

Amber P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

Disappointed could not rent for one week

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Rickard W. 
Rating:
3.0

Only having one customer service rep made for long lines.

JONATHAN H. 
Rating:
5.0

Slightly understaffed, but was not a inconvenience. Smaller town location. Friendly staff.

Stephen O. 
Rating:
5.0

Can't think of a thing. All good!

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

The driver side door or window whistled so bad above 30mph that ear protection should be included. In all the trucks I've ever rented this was by far the worst.

Steven V. 
Rating:
5.0

Keep up the good work !!!

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Timmy R. 
Rating:
5.0

The truck was old, almost 100,000. The handle to open the window was broken, and the seat was not comfortable. I felt like the shocks were worn - very bumpy ride. Rough acceleration - and I was driving very carefully.

Joy H. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Can't think of anything

Timmy R. 
Rating:
5.0

Speed up the check in process. Computer was very slow

Bruce B. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Hilario G. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
2.0

Trailer brakes did not work and it made my trip bad and it put my family and I in danger

Christian M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Eleanor S. 
Rating:
4.0

The online check-in process was clear and straightforward.

Sherry P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Leslie N. 
No reviews have been submitted for this location.

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