The app wasn't working, then uhual added extra charges that wasn't on the quote. Told me I had enough miles to go from Willamina to Portland and I wouldn't have to pay extra miles because I chose the one way. Dropped it off with gas where it needs to be and get a receipt they charged my card another 10 dollars staying rental tax. We donot have Tax in oregon. Called and she says you went over your 58 miles. I'm done will only use budget from now on.
Dabbor P
Sew What Upholstery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sheridan, OR 97378
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- 3.0 Average Customer Rating
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the people at this location were great, very helpful, easy to find. The whole experience working with U-Haul, from the first time I rented it on line was terrible. first i got a call that the truck was no longer available because it was out for service, then, Becky at the rental location made calls and it was again available, then at 7:20 am the day i was to pick it up, I get another call from Uhaul stating the keys did not get put in the lock box so I called Becky at the rental location who tells me, yes the key is in the lock box and she is there all day to help me if needed. Then, i get to the location and i cant finish the pick up, some problem about uhaul canceled my rental. Becky got it straightened out and i was able to use the truck. Then, while i am still in process of moving, my bank card gets charged $155 before i complete my rental. the original quote was less than $100. Except for Becky at the rental location, worst experience ever. Next time i need to rent a truck, i will pay the extra mileage and use a different rental company.
Eva S