Customer Reviews for Sears

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sears

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tim C. on

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Great Service!

Frank N. on

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Customer did not leave a comment.

Charles H. on

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The straps and kit that were to be included were forgotten. Also the store attendant seemed to be bothered by our calls and rental of the truck. It was close to closing time and his attitude definitely gave away his annoyance.

Joshua B. on

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The only complaint that I have is that I spent 45 minutes on the phone with one of your employees the Saturday before I needed to UHaul to reserve a truck. When I went to get the truck, there was no record that I reserved the truck. Thank The Lord that there were extras there that day. I don't know the employee's name but he asked for my name, address, when I wanted to reserve the truck and my credit card number twice. This employee needs trained better or let go. That is my only complaint. The employee that took care of us today was very polite and very helpful.

David S. on

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Jarrell M. on

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Brenda F. on

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Hazel K. on

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John D. on

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Dwayne W. on

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Lynette P. on

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It took the store manager to be able to complete the check in. Overall it was about 45 minutes to an hour to pick up the trailer.

Ashley P. on

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Employee Ethan was high off drugs.

Aaron M. on

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The truck had a dead battery, and the Sears that manages the U-Haul certainly needs better training. The new U-haul online service sucks. They had no blankets. The one young guy running everything is the glue at this one particular store.

Therese G. on

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John S. on

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Tawnya M. on

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Dennis R. on

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Peter S. on

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Ronald H. on

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Timothy B. on

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Check in and out was lengthy cause only one computer was working and uhual site wasn’t working right. Also my rental was $75 but there are over $300 in duplicate temporary hold charges on my card. This seems excessive

Jerry C. on

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Michael L. on

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Grandmas attic leaked. Ruined a piece of electronics that was put there. The drop off location didn’t seem to care. Didn’t even have the time to check the vehicle in.

Christa P. on

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Larry F. on

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Dale B. on

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Corry H. on

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Not charge 300 for cleaning process it was swept out all there was time do totally absurd to charge that cleaning fee I detailed cars for way less than that it's a trailer for crying out loud

John D. on

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Stacy F. on

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Justin C. on

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James W. on

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Aaron S. on

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The price quoted on the day that I reserved the rental truck was cheaper than what I had to pay the day of the rental. The allotted mileage on the reservation day was also ~20 miles more than I was told on the day of pick up. This added a degree of stress to my trip.