Booked my reservation almost 2 weeks in advance. I called two days before my pickup and was told that my truck was given to another person on a one way trip after my reservation was made and they no longer had my truck. I then had to scramble and talk to a boss man who could help me find another location with a truck. I originally reserved at a tractor supply place so I could talk to a person who could help me. But my truck ended up being at a storage unit place where I couldn't speak to a person face to face. It was my first time using Uhaul. Also, there was bad cell service there so my return of vehicles process wasn't working. I called the boss man back so he could manually handle my information for me. Boss man was nice and very helpful. But the whole process I went through could have easily been avoided.
Matthew F
H R I LLC Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kittanning, PA 16201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The floor of the box had an oily film all through it. It was raining and a couple fell until we played boxes on the floor. I think I deserve a partial refund
Andrew HMike was friendly and professional
Jennifer DI had very little cell service at this location and it was difficult to use the mobile check in/out process because of that.
Kevin BTo have better cell phone service and I think I got ripped off. I was suppose to pick It up one place and than drop it off another place causing the miles to rack up to Pay more money. I didn’t get til leave the parking lot til almost 4:30. I don’t think I’ll be using this company any more. I put a lot of money into this the last month or so and it’s just not worth the fees.
JENNIFER R