Customer Reviews for Seaward Oil Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Agent seems to be obligated to help me return my rental truck. She was very abrupt with her responses and made me feel as if my rental return was a burden.

Rating:

1.0

I requested a pick up in Santa Barbara. It kicked me over to pick up in Ventura then they want to charge me mileage to and from my original destination. Your company values are trash because of that. I had a blow fuse for a trailer at another location and instead of checking the box you tried to upscale me New cables thus forcing me to get a truck. So if you can go with another company one who isn’t going to try and rip you for every penny with poor customer service

Rating:

3.0

There was confusion about the pickup location and we had to change it and drive further to pick up our vehicle. As a result, a new reservation and contact were issued but we were not given a new price. It was fortunately resolved and they gave us a discount bringing the price close to the original, but it was disappointing that we were not given the original price quoted.

Rating:

1.0

I don’t know if it’s this location or UHaul in general. I reserved a 15ft truck near my home 5 days ahead of time. I thought everything was fine. Then, 2 days before the move date, I’m told I can only have a 10 ft truck, and I have to drive 30 miles away to pick it up. I’m stuck. I cannot move everything I need to, but I have enough stuff organized for the date of the rental that I need to accept. So I get up at 6:00 am on the appropriately day and drive the half hour to get the truck. When I pick it up, not only are there no blankets, which I ordered, but the truck is on completely empty. I’m told to drive to a different location to pick up the blankets, and that I can return the truck on empty. I’m now 30 minutes behind, and out $20 for gas. I don’t rent trucks very often. Next time, I will certainly look for a different option.

Rating:

4.0

Nothing

Rating:

4.0

Have the employee be nicer.

Rating:

5.0

Nothing. The gas station attendant was very helpful.

Rating:

2.0

The pick up process was tedious and lengthy. Additionally the extra items we ordered; appliance dolly, moving blankets and additional dolly were NOT in the truck. When we inquired about them at the location, we were told to tell the person when we returned the truck that we didn’t receive those items to get a refund. So we didn’t have the tools we needed to move and had to get them elsewhere. Which was annoying and disappointing but thanks for the refund.

Rating:

5.0

The only thing I feel when I return it I didn’t get any evidence of truck return Or receive

Rating:

1.0

The pick-up location was changed at the last minute to the Seaward Ave location, which is a gas station. No uhual employees. I ordered a dolly and some blankets and none were available at the location even though I ordered in advance. I called Uhual and the first representative was super nice and he wanted to make sure I get help so he transferred me to the traffic manager (i think that's what he called his title, but he was in charge of the operations - his number is 818-988-7008). When I spoke to him, he gave me a ridiculous excuse that dollys and blankets are first come first serve basis even if you order them in advance, which is not true. I went to my original location to get blankets and dolly and I told them what happened and they said the manager was lying to me. You really need to talk to your manager because he acted like he didn't care. Also, the price was higher than I was originally quoted. All the emails Uhaul sent included the reservation information but not the quoted amount so i was not able to dispute it. This practice is not ethical. If I had known, I would have screenshot the quote. I would like to be reimbursed the difference.

Rating:

1.0

The ladies working there are not helpful at all. The hand truck I had reserved was not there. The final cost was way over what I was quoted on line. Would not ever go there ever again.

Rating:

1.0

The lady working was incredibly rude and condensending. Uhaul had a check engine light on.

Rating:

1.0

This is just a small gas station that has some trucks outside. Our transaction was continually interrupted so the clerk could sell people cigarettes and drinks. They didn't show us the truck but just told us to look for the numbers on each truck to find it. The truck was dirty. She didn't even check the other driver's license. She didn't give us a receipt. They didn't have one of the dolleys I reserved not to mention the other stuff. No way I would ever use this location again.

Rating:

3.0

Very busy intersection. Hard place to park the truck.

Rating:

3.0

I reserved two dollies and furniture pads. When I picked up the truck, those items were not available, and the site was unable to provide them because they said they are only a pick up location. U-Haul’s website/app should not allow customers to be able to reserve items if they know they’re not available at specific pick up sites. Extremely inconvenient for the customer. Also, the truck had not been swept out by the previous user, and the passenger visor was broken, which was a safety hazard while driving due to it swinging around during turns.

Rating:

2.0

Better customer service

Rating:

3.0

The lady put the numbers in wrong and I was charged for 500 miles that I did not drive! The customer support is working to fix it they said. I had the picture of the mileage thankfully. She told me she couldn't help me at all and I got 3 different price quotes from the same location and ended up none of those prices were correct.

Rating:

1.0

Overprice with nonadvertised extra fees

Rating:

5.0

We finished in Ventura and returned after closing time but we’re able to do self check in I’m very impressed with this process and will definitely recommend you to all who ask . Thank you for making my move great!

Rating:

2.0

Had to spend 30 mins sweeping the van out and cleaning the front because it was full of trash and disgusting to tough

Rating:

3.0

Rating this as an average experience because gas level was at 2 quarters of a tank and when returned, the app said otherwise......I was charged an additional 16 dollars for the additional gasoline, I even took a picture of the gas level. With that being said, the concerning part about this rental wasn't the gasoline situation, but rather a safety and privacy issue. As we were ending our trip our iphone's notified us that an "airtag" had been following us and tracking our every move for the entirety of our trip. Our home location was recorded, our friends home location, and the entire trajectory of our trip. Not sure if this is a security measure taken by uhaul but it is alarmingly concerning to receive an airtag notification and have our home locations recorded. We sound located it, and there is in fact an airtag somewhere on the left underside of that Uhaul. I would like some form of reassurance or confirmation that this airtag was in fact placed there by uhaul. If anyone can contact me regarding this matter, please do so in a timely manner.

Rating:

4.0

Truck could have been in better condition for 48000 miles.

Rating:

2.0

Requested a dolly but this location doesn't have any moving equipment

Rating:

5.0

She was great.

Rating:

3.0

The young woman I talk with when I was checking to see if the truck we had booked was available was not very friendly on the phone. She accused me of complaining to U-Haul that she had harassed me which I did not do.

Rating:

1.0

This place is not only small but the lady is a very rude person and they do not offer any customer services and even tells you you check the truck she does not know anything about it.

Rating:

2.0

I reserved additional equipment to make my move easier but there were no furniture dollys, furniture pads or regular dollys available. Why allow me to reserve and pay for these items if your locations do not have them available?

Rating:

1.0

Your represebtatuve lied to me and told me that the daily rate was $19.95 and that included 100 free miles after which I would be charged .89 cents per mile. I dove exctley 103 miles and I was charged $91.67 for all 103 miles. I called to file a dispute and was told that I was disqualified from the promo program becuase I kept the Vehicle for an extra two days and therefore did not drive 100 miles per day but only 33 miles per day. On the day I rented the vehicle I called and asked what the charges would be if I kept the vehicle for two additional days and was told that I would be charged $19.95 per day for a toltal of $39.90. I intend to file a credit card dispute with my bank as soon as they open tomorrow morning.

Rating:

1.0

Not friendly, not clear on what we had to do or park on 2nd return location.

Rating:

1.0

The worker here was not professional, he instructed me to ask for a refund based on Uhaulas mistakes, than he personally denied the refund. I asked to speak to upper management, and never received a call form anyone.

Rating:

3.0

Not the friendliest person, but I got in and out easily.

Rating:

3.0

The attendant asked me to take a photo of the fuel level and mileage. Why is this my responsibility? You would think the attendant would inspect the vehicle and get the mileage and fuel level.

Rating:

1.0

The manger was rude and disrespectful. She never looked me in the eyes or tried to explain anything. Her answers were curt. It was a sad experience and I wouldn’t wish it on anyone.

Rating:

5.0

Great customer service overall

Rating:

5.0

always friendly and efficient

Rating:

3.0

The customer service is horrible. Rude people for the pick up and drop off. But the location itself is fine. Truck did what it was supposed to do. But why does someone have to be so angry that I want to pick up and drop off a truck? Two different people, same bad attitude.

Rating:

1.0

I pre ordered a dolly with my truck rental. It was not there when I went to pick up my rental. She then instructs me to go to this other uhaul 2 miles away. But they did not have one either. I then had to drive in my rental another 22 miles round trip to a 3rd location being charged 99¢ a mile. Adding $24 dollars to my rental charge. And when I confronted her about this she said I don’t work for Uhaul youll have to contact them. What? Im picking up a uhaul truck at your location you should be responsible. So I guess I have to pay $24 extra to rent a $7 dolly? Unacceptable!

Rating:

5.0

Attendant called manager to assist with system issues. (Gas gage discrepancy and mileage overage). Dramatically different experience from pick up location.

Rating:

1.0

The truck was very dirty. It obviously had not been cleaned. There was dirt and dust on the dash and console. There was trash on the floor The employee was rude and unpleasant. She was not wearing a face mask for COVID precautions. The truck was dirty. When I returned the truck, I parked it in front of the office because all the other parking spots were blocked. She told me to move the truck, even though I explained that there was nowhere else to go. She also had me go take pictures of the gas and odometer on my phone. I didn't turn those in, so I don't know why she didn't look herself. Eventually some parking opened up and she demanded that I move the truck before I could complete my return. Absolutely terrible customer experience. I will be adamantly telling people not to use this location.

Rating:

1.0

The woman behind the glass was very unfriendly and borderline rude. She was not helpful and super cranky. The location on Thompson is a totally different experience.,they are super helpful and informative.

Rating:

5.0

I felt it could not have been any easier, or quicker experience.

Rating:

5.0

Very convenient pick up/drop off locations. Easy to walk through the online instructions since I picked the truck up before the location opened. Truck was absolutely spotless, inside the cargo area as well as the cab. Fuel economy was shockingly good. I filled it up before my move and used maybe an either of a tank.

Rating:

1.0

I rented the uhaul at 330, but didnt drive away until later that night. The attendant took the dolly I rented out of the truck. When I got to my location 40 miles away no dolly. Called and let them know. No one said sorry! Went to return and it was the worst experience Ive ever had face to face in 45 years. The Attendant actually made me step aside everytime a gas station customer came in. The 3rd time I refused and she said : I dont work for uhaul, my gas station customers come first." I was taken back and so were the customers in the store they actually said to help me. On another note if you call for uhaul when she answers the phone she will say this is a gas station. You have a problem. I want this addressed and I want the $28 credit for the dolly I rented and the $30 credit for the dolly I had to rent at my destination.

Rating:

5.0

Keep it up

Rating:

1.0

Very dirty, my pregnant wife had to wipe it four times and it was still disgusting. The engine noice was horrible and very annoying . I will never rent a car through this location and I will make sure I don’t recommend it to anyone either .

Rating:

1.0

Contract with a gas station that has friendly staff.

Rating:

5.0

👍

Rating:

4.0

Both locations, pick up and drop off, the app was not able to identify my current location so I couldn’t use the app based pick up and drop off. I had to get the personnel onsite to help in both instances. It was not a big deal unless I would have needed to do so after hours.

Rating:

4.0

Thank you for the opportunity to rent a truck. It was a good and well maintained truck, and your employees were very courteous. Thank you.

Rating:

2.0

They did not get me stop properly and I had an extra day charge that I should not have had. I also had extra miles that sounds have been accounted for in my reservation.

Rating:

1.0

Get staff that understand how to check out and check in equipment. Fix your website so that I can check equipment back in easily when the attendant has no idea how to do it. I kept getting errors and had to spend time on the phone with customer service just to return it. Overall it took me about two hours of my life to rent a $10 dolly for a day.

Rating:

1.0

Associate was not knowledgeable about Uhaul rental process. He also overcharged us. We will never return to this location after our experience.

Rating:

1.0

Horrible experience will never go to that location again and would never refer anyone there. My ex husband and I moved several times and he normally goes to a uhaul and never anything I dealt with. Just such an inconvenience.

Rating:

1.0

Have u haul trucks available at the location u reserved at and not have to go to up to 3 different locations or other cities to pick up or drop off big hassle --not to happy

Rating:

4.0

Dealer was to small. Their phone mailbox was full and they never answered when I called. The attendant was quite knowledgeable, however, and got me processed quickly.