It wasn't a U-Haul center, so small and not the original center we requested. I received an email 12 hours before pick up that the pick up location had changed. This provided an issue with getting a ride to the new location, as I was going to walk to the first location. The truck's "Check Engine" light was on for the enitre trip.
Vincent R
Seaward Oil Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ventura, CA 93001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Fast & Good Service.
Edgar CIt was an extremely difficult experience. I had reserved a 15'ft box truck. Everything was ready to go.then the location would accept the card I had on file with the reservation. They wouldn't accept cash. When I was finally able to get a card they accepted, the person taking the transaction changed things. He added extra protection insurance which I had never chose prior. When I returned the truck before the time and also under the miles estimated. I have not received my deposit back or the adjusted amount. I am furious. I recommend no one goes to this location. Worst experience ever.
JANET SEasy pick up. Wonderful location and people.
Kevin ABad customer service for this location . I told the person a guy in the morning and a young lady in the afternoon . the U-Haul truck has battery issues no start . after waiting for road assistance I returned the truck . and only use 5 or 6 miles .. after returning the truck they charge me 2 days rental and 2 days rental truck insurance. I explained the lady at the gas station she still charge me extra $ 55.00 for returning the truck same day . 8 AM till 3 pm . Truck issues and returned the truck after 5 miles and they still charge me extra . U haul company needs training better customer service at this gas stations or other retail locations .
Emiliano T