I did not return the truck to this location. I returned it to a location in Wilmington, NC.Daniel C.
Customer Reviews for Second Chance Barber Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better use with the online capabilityARMAND H.
The service was great. Everything was accessible. Thanks again!david M.
Clean the truck out where you drive atJames R.
I sign up for customer to be there to assist me. Arrived 8:56am for a 9am pick up and did not leave with it till 10:12am. The rep was very dis respect. The van was Smokey and very dirty. Especially the back, where I had to put my moving items. Never go to this site. I contacted uphaul and a rep named Rebecca said I would receive a good credit back on my credit card and 50% off on my next uhaul, still waiting in uhaul to contact me.Matthew B.
Be consistent poor customer service gave run around for 2 hours!joseette M.
Customer did not leave a comment.NICOLE S.
There was issues with the system trying to get our lock code it took over 45 minutes. And then the dolly we ordered was not in the truckcarolyn M.
Hire more people like Mike He was the greatest person I've ever met at a Uhaul location....5 Stars ??eugene P.
Customer did not leave a comment.John G.
Customer did not leave a comment.Dana N.
Excellent Customer Service at this location!!!Geoffrey H.
Customer did not leave a comment.Sabrina S.
This was our worst U-Haul experience by far and we won't be using Uhaul again. Although we booked a month in advance at our preferred location, Uhaul switched us to this location the day before our move. The location was not open when we arrived to pick up the Uhaul. We had to call the number on the door and waited nearly half an hour for someone to show up. Then the truck we were supposed to have (and had already completed the online check in for) was unavailable because the shop owner said it had been reported stolen, although it was sitting in the lot. Then the shop owner informed us that the only truck available was a â€œrotatorâ€ truck that couldn't be left in a different city, so we had to drive the truck all the way back to Chicago from the suburbs after a long day of moving. He also tried to hand us keys to a new truck without changing anything in the system and we had to insist on getting all the information updated before accepting the truck. When we finally got the truck an hour and a half after our pick up time, it was filthy and smelled of smoke and the gas tank was completely empty. It was a terrible way to start out the move.Nichole J.
Lot where the equipment is located is on a vary busy street and difficult to get in. Office and lot are in different locations and takes way too long to get checked in and hooked up.James F.
Tardan mucho para entregar el vehÃculomanuel T.
This is not U-Haul facility. The vendor's shop is located at the busy street. The vendor by himself was friendly and did his work well but I'd rather go to the location with an enclosed parking lot where I could do the truck walk around inspection off street.Waclaw K.
David que was great help, and truly made my U-Haul rental experience painless! Cheers!Jose A.
Customer did not leave a comment.michael B.
Inform customers when the location is closed (during opening hours) of the phone number to contact for further information. It is also imperative to inform of the possibility to go through the app(not only showing a link on the door) in order for the customers to know that it is the only way to get a truck in that case. Please consider that in my case, the lack of this information made me spend hours on the phone, hours of delay on my schedule and big misunderstanding with the business responsible accusing me of stealing the truck and other details with Uhaul team telling me that I did not had picked up the truck and therefore it was not insured, as if it was my fault . All that on a moving day after a day of debate with your team about picking up locations since one of your colleagues confirmed one location, I received a text with another one less than 16h before pickup and had to debate with another person in order to have a truck at least in the city I chose(even if it was miles away from the chosen and initially confirmed by your staff location).Christelle D.
I wanted to pick my truck up in Des Plaines or a NW Suburban location. My pick up was switched to a Chicago location that had the size truck I reserved, but was in the city and out of my way.James W.
I had a great experience thank youjamie C.
Far distance between office and the truck and the mobile instructions had me walking between them a couple times in a neighborhood that made me not want to be a woman alone walking between the locations.REBECCA B.
First of all, I choose a location close to streeterville when I booked the UHaul. The location got changed and I was never notified. On the day of the pick up I had to take a Lyft for 35minutes to Oak Park - only to get there and find out the truck is not at this location but at another one. So I had to order another Lyft to get to the second and very sketchy location to pick up the truck. It was an awful experience and I paid more money on picking up the truck that I planned for!Cindy J.
Customer did not leave a comment.Andrew M.
The truck was 1 block away. Please contact me ...why was I charged $38.00 for gas when I returned the truck with more gas then was in it when I picked it up. ?David A.
Customer did not leave a comment.Kimberly D.
Customer did not leave a comment.ELIZABETH O.
Great customer serviceJewel B.
I helped make his load easier and returned the truck. Very professional.Shannon W.
Customer did not leave a comment.Rufus R.
Customer did not leave a comment.Regina G.
Store was closed when I arrived promptly at pickup time (10:00 a.m.). The store owner did not show up for a half hour and then showed up to halfheartedly apologize. Once he got me processed everything was fine with the truck and the equipment, but that's the last time I pick up at an independent small business instead of a U-Haul storefront with the big logo and the array of trucks. Because of his lateness, the movers I hired showed up without anything to do, and I ended up going over the prepaid hours and having to pay an additional $85. Usually get good results from U-Haul but this was disappointing.Alex B.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Sophia P.
Customer did not leave a comment.John L.
Customer did not leave a comment.Frankane A.
Customer did not leave a comment.Dermot P.
Facility was extremely dirty. Staff was not knowledgeable. The manager called me to confirm the contract on his cell phone while he was driving. The other staff member asked me to sign a blank loose leaf paper as the contact itself. Very unprofessional. I'm not sure how uhaul keeps them as a vendor. I didn't have the full equipment in the truck. The truck itself smelled like cigarettes and was extremely dirty. Would not recommend this. I'm never using uhaul again because of this terrible experience.Tess S.
They only gave me 20 blankets and not 24. Please ask them and you will see.Jerry L.
Customer did not leave a comment.Vivien B.
We originally requested to have a Uhaul at 8am at the Harlem location in Forest Park which is only a few blocks from our apartment. We received confirmation and then the day before our move we received a new confirmation email that told us to go to the second chance barber shop that was a little farther away and in a dangerous neighborhood. On top of that it was an hour later than we needed. Upon showing up the place was not even open and no-one was there. We called and the guy showed up around 9:30 to give us the truck. While he was nice, the truck was not filled up with the gas it was supposed to be filled up with which he let us know. It was extremely unprofessional and a huge inconvenience considering we only had the freight elevator in our building reserved for a certain amount of time. We ended up going over our allotted amount of time and people who had it after us had to wait for us to finish up. The whole experience was bad. Moving is already stressful and this was an unacceptable way to add more stress to the day.Jonathan J.
Customer did not leave a comment.Judy B.
Very friendly and knowledgeable service..Daphne W.
Customer did not leave a comment.Eugene S S.
I just rented a uhaul yesterday and it was excellent.i would recommend this location to everyone that I know that need a uhaul. Special thanks to DavidDasaree B.
Keep up the great job at this location Great to talk to...Treated you as a friend not just a customerScott K.
Bad experience as moved from requested site to another location with a later opening time so loss almost two hours. Topper was business next door was the one who informed me of rental's hours and then - so nice of the owner - called to inform him of customer waiting at site. Central scheduling should better at manage scheduling\ opening times to requested locations and times.Moises O.
Website listed open time as 9:00 am but didn't open til 10. Called and they did send someone early but he didn't know how to check out a truck, had to call someone for assistance, took 40 minutes. Truck had almost NO gas in it. Agent (Antoine) did not tell us that we had to turn it in with at least 1/4 tank, and sign on visor says it has to be dropped off with the same amount of fuel it had when we picked it up. I did get gas on my way to drop it off, so that it had more than when we picked it up, and still had to pay for fuel because it was less than a quarter tank. Wrong drop off location listed and there was confusion over whether I would be penalized for bringing it to the "wrong" location, but I don't think I was. Everyone was nice but it wasn't a great experience. Need to rent a truck again next weekend and thinking hard about other companiesCarla G.
David and Antoine were very helpful and cooperative in our rental process and the trailer we rented was very well equipped to haul the vehicle we needed to move. Thank you.Kenneth C.
Customer did not leave a comment.Muriel A.
technology capabilities need to be improved. Staff was great but hampered by slower technology.Gerald S.
Customer did not leave a comment.Douglas R.
Customer did not leave a comment.Timothy R.
Nothing. Owner was great and really went over backwards to help us out!anthony G.
They were very nice even when I keep the van the next day. Very nice when I locked the keys in the van roadside service was fast coming out.Verdell M.
Customer did not leave a comment.rubye B.
When I picked up the car dolly the guy at U-Haul hooked up my car and I nearly lost it on my drive luckily I was watching my car in the mirrors and was ably to pull over and unload my car and reattach it. The guy at U-Haul never attached safety chains on car dolly to my car, I did after reattaching it. It could of cost me my vehicle and caused DEATH and DESTRUCTION. I will be posting this on social media.mike P.
Customer did not leave a comment.Sean M.
Make sure you do not need to anything because they just do not sell light switches to hook up the trailer. I left the lot with trailer and tail lights not working, had to drive to another Uhaul location to buy light switch connector.adan D.
Customer did not leave a comment.Sarah N.
Customer did not leave a comment.Nicholas Z.
I did not call this place in the first place. I was transferred to this place not knowing so. The person did not inform me of the rules and agreements for example the gas.RAPHAELA S.
Nothing it's perfect! ThanksReginald W.
I liked this location, very unique!Jordan D.
Customer did not leave a comment.Carolyn R.
David did an amazing job.Joseph M.
I will not be using this service from this location EVER EVER EVER AGAIN .....first why in the HELL Tia location is charging 1.49 per mile when the other location was 0.99 per mile...if I had paid close attention I would have NOT USED THIS LOCATION.David C.
Customer did not leave a comment.KEITA M.
When I received the truck it was not full, nor was it even half full. However, David the manager called to apologize. Otherwise, the service that I received from "David" was very agreeable.NINA B.
Customer did not leave a comment.HAROLD S.
Without further research into the matter I was instructed by the owner of this location to either return the truck or make a deposit, mind you I had the truck for already over an hour and more than half of my things had been moved into it. I had to spend almost an HOUR on the phone with a customer rep from Uhaul who was very helpful to resolve the issue because supposedly my card was not going thru or I had an "outstanding transaction" but my ID information had not been taken by him and my credit card was BRAND NEW. After he issue had been resolved and I had been set back and hour or more with moving I received no apology on his behalf for such a careless mistake. I will never use Uhaul again and will not recommend it to others ESPECIALLY this location.Valencia J.
The gentleman at the locations was not there, but we had contacted him and he advised of the procedure to drop off the trailer. After dropping it off, the young ladies at the Barber Shop were congenial and helpful and we put the blankets and the dolly in at that location and chose not to leave them in the trailer as the area around the location may have been a little risky. That was my opinion. I was worried, as the location was not fenced that someone could hook onto the trailer and take it away. But maybe I am a worry wart as after the trailer was loaded at home, I worried every night that someone might unhook it and take it away. Thanks for your service.GREGORY B.
Customer did not leave a comment.JILL B.
Uhaul changed the location of our dropoff the day we picked up. It was twice as far away as the original dropoff and took us almost an hour through downtown Chicago traffic. Very inconvenient. Additionally, we had problems with the truck and were told those problems would be documented and we would be contacted. We were not. So while the personnel seemed helpful, I don't know where the ball got dropped. Will think twice before renting from Uhaul again.TONI M.
Just make sure that there is someone on site during all business hours.wanda M.
You need to make sure that someone is there that can help me. During my pickup I had to talk over the phone to the owner and the guy he had at the store to help me was completely useless. It took him almost two hours to get everything together because he had no idea how to hook up a trailer and he had no information about my reservation. He had to constantly call back to the owner to figure everything out. The owner might as well close this place down as he obviously has no idea how to properly run a business.GRAHAM B.
The drop off location texted to me was different than the one on the contract. This location is in a rough area and the parking was down an alley way which was too tight to park the trailer with the truck.KEN H.
Did not useSAVANNAH P.
Customer did not leave a comment.ANDREW C.
Process was easy, staff at location was professional, courteous, and helpful.KIMBERLY G.
Customer did not leave a comment.RUSLAN T.
Good customer service.JOSE C.
Nothing, it was fine.lisa M.
Great price and location! Easy pick-up and drop-off! Thumbs up!WILL R.
Customer did not leave a comment.TINA B.
Area is pretty far from public transit.NICHOLAS T.
they delivered the truck to me in the suburbs!! Very friendly everyone and that was a huge help to us.ROGER L.
Customer did not leave a comment.EKOW M.
Customer did not leave a comment.JODI S.
Customer did not leave a comment.PIOTR S.
No one was there and I got charged an extra day because of it.Christina A.
DAVID WAS THE BEST GET MORE PEOPLE LIKE HIM.Perry B.
Very nice and professional owners and reps at this establishment. I would recommend anyone to rent trucks from this establish. Cleanliness, Friendliness and definitely Curb service - in and out in a Jifffy. I Luv that!MELODY J.
Customer did not leave a comment.Dave R.
David and Malcolm were excellent. Two men who know what customer service mean. I will be seeing them for all my truck rental needs.DANIEL M.
Customer did not leave a comment.JACQUELINE B.
The only thing you are missing is product moving supplies ( like tape ) .The Agent was the Best is very good when it comes to Customer Service.DIANE D.
Customer did not leave a comment.MICHELLE H.
Customer did not leave a comment.DEONNA J.