Customer Reviews for Secur Storage
(U-Haul Neighborhood Dealer)

190 reviews

301 W Avenue G St   Hope, AR 71801

(870) 777-6591

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(870) 777-6591

301 W Avenue G St
Hope, AR 71801

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was muddy inside and out. The packing blankets were dripping wet and some were caked in mud. (I made a mistake when I checked my equipment out and said it was “clean” when I should have checked “dirty”)

Patti G. 
Rating:
5.0

The unit I rented wasn't in great shape. The mirror was not in working condition on the right side, I had to tie it on to stay in place so I could see the right lane. The air conditioner worked on and off... it was HOT. The rear ended was squeaking LOUD. Today the unit was back in service so hope it was fixed is all I can say.

Pafford M. 
Rating:
3.0

Dropped off after hours

Daniel M. 
Rating:
5.0

A little hard to find but we got there

Bridget N. 
Rating:
5.0

Customer did not leave a comment.

Sydney S. 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
3.0

I reserved a trailer and ordered ratchet straps. I had a confirmation and went to get the trailer and straps. The charge at pickup was higher than my reservation invoice and the agent did not acknowledge the online order but started a new transaction. He said "It doesn't come with ratchet straps." So, I bought some at Walmart. Today after the trailer was returned, ratchet straps were delivered by FedEx. This made no sense, to mail straps and not have them available. I am hoping I do not get charged twice since I paid at pickup and my payment information was in my online confirmation. Maybe this location needs removed from the online reservation system since it doesn't seem to be used.

Kerry S. 
Rating:
5.0

Awesome service

HERMAN H. 
Rating:
5.0

Great service.

HERMAN H. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

Thank goodness for them And the Saturday hours helped

Amos B. 
Rating:
4.0

Customer did not leave a comment.

Nina J. 
Rating:
5.0

No improvements needed.

Rodney M. 
Rating:
5.0

I do not have anything to criticize about. The people were friendly, knowledgeable and very professional. If I ever have a need for another rental, i will definitely come back.

Joseph L. 
Rating:
5.0

All is good it's a pleasure to do business with the Brewers

OCIE R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Good customer service

Jerome S. 
Rating:
3.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

Armando H. 
Rating:
4.0

Fix your hours of operation on Google. Operating hours for Saturday are not correct.

KENNETH H. 
Rating:
2.0

I wasn't there when they were open so therefore I couldn't talk to anyone about my refund.

brandon B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

Claude W. 
Rating:
5.0

Excellent customer service

Terri D. 
Rating:
4.0

Customer did not leave a comment.

Carrie A. 
Rating:
4.0

Customer did not leave a comment.

GEORGE VERNON K. 
Rating:
5.0

Customer did not leave a comment.

Phyllis S. 
Rating:
5.0

Needed more space to park big trucks Needs a public bathroom for emergencies

Cristiam E. 
Rating:
3.0

Person checking us in was rude and unfriendly. He was not happy my husband didn't pull into the right spot when we first arrived and was rude to him about it. We turned the trailer in a day early and asked if we would be refunded. He was hateful in his reply that no, we would not be refunded, instead of nicely explaining the rules. We will not be back to this location.

GARY P. 
Rating:
5.0

Not a thing.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

margaret M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Bobby F. 
Rating:
1.0

Great service

James B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE P. 
Rating:
4.0

Staff did NOT explain full functions of the car hauler

Allen F. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
2.0

Was told all of the trailer lights and hookups were good to go because it was checked the day before. However, when it was plugged into the truck it wasn't working. People at the location said it was definitely an issue with the fuses in the truck, so got new fuses and replaced all. The running lights were the only issue at the dealership and continued to be the issue. Took it to a mechanic because it seemed there was something wrong with the truck if fuses didn't correct the issue. After they tested everything, they determined it was an issue with the trailer...not the truck. Wasted so much money on a crappy trailer that had something wrong with it.

Kayla B. 
Rating:
3.0

Lights on U-Haul trailer not working. Caused me to have to go get a another at the house. So slow to do paperwork after reserving online.

Teresa W. 
Rating:
5.0

Excellent

Alan W. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Alfredo V. 
Rating:
5.0

Customer did not leave a comment.

Deana M. 
Rating:
5.0

Customer did not leave a comment.

Byron M. 
Rating:
1.0

Customer did not leave a comment.

SHONTEL W. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Great service

Howard G. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

GARRY M. 
Rating:
5.0

Customer did not leave a comment.

Misty A. 
Rating:
5.0

Nothing they were on top of everything. Outstanding customer service. The facilities were spotless. Very well maintained equipment. Overall just outstanding.

James G. 
Rating:
5.0

Absolutely nothing. Great customer service....

Stanley W. 
Rating:
5.0

Dustin Brewer went above and beyond. He made sure that the stuff we were loading would fit my measuring the width of the trailer. He was very professional and had exceptional customer service.

Cassandra M. 
Rating:
3.0

N/a

DEAN H. 
Rating:
1.0

Everything needs to be improved. I dont plan to use or recommend U Haul to anyone! A mess, hassle, misinformation, uninformed employees all through the process. I dread, but will attempt to speak to an intelligent supervisor... Dread it!! Not much hope. Was told no extra day would be charged since i had to drive quite a distance, about 50 miles, to pick up size of truck i had requested a week prior. I had quite a bit more gas in it when i dropped it off many many hours early to a clueless convenience clerk. Dont blame her... Never Again!

Patty B. 
Rating:
5.0

Always quick and helpfully service

Eugene M. 
Rating:
1.0

Did not report accurate gas mileage

alicia W. 
Rating:
3.0

Customer did not leave a comment.

Crystal M. 
Rating:
5.0

Keep your customers account history accurate. There was an alert on our account that had nothing to do with our actions but we were embarrassed by the alert. We are the type of people who will always do what we are supposed to and will always be honorable.

theresa J. 
Rating:
3.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

Lewis R. 
Rating:
4.0

Customer did not leave a comment.

Fleshia C. 
Rating:
5.0

Instead of sending the customer on their way before email is sent and just have them stay sign the form after dropping off UHaul property.

Elise S. 
Rating:
5.0

Nothing. Thanks for serving our needs.

Edward L. 
Rating:
2.0

The office is not manned on the weekends, which forces a $21 drop-off fee. The Manager did state I could use the App to check in the trailer and forgo the drop off charge, yet the app does not allow check-in. The app is useless! I should have been told where I can drop off the trailer to avoid the cost.

Clay E. 
Rating:
5.0

Customer did not leave a comment.

Hazel M. 
Rating:
5.0

Customer did not leave a comment.

Christi R. 
Rating:
3.0

Truck had not been cleaned, bread crumbs all over passengers seat and floor. Now I'm being told I'm being charged for fuel. Was told to bring it back just above the halfway mark. That is what I did.

Robert W. 
Rating:
3.0

I was charged a drop off fee for after hours even though I check the truck in using the online check-in.

Darrell allen B. 
Rating:
3.0

Have the equipment in usable condition. They don't open until 9:00 am. I got there about 20 minutes till 9. The person asked if he could help me. I answered I wanted to rent a car hauler. He said we open at 9:0clock. I had to wait until 9. Hooked on to trailer, got to my destination found left tie strap was broken would not reach the ratchet I had strap with me That I tied on to the remaining web. and made it home okay.

Louie W. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

greg R. 
Rating:
5.0

Would like to thank U-haul for making my Mother's move so easy and convenient. The gentlemen who I spoke to was very professional and helpful with everything. We were very satisfied with everything. Thank you.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Bianca H. 
Rating:
3.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Carlicia B. 
Rating:
5.0

NA

Larry C. 
Rating:
5.0

Great service, way easier transaction than expected. I will definitely be using them if I need to be back

Jennifer M. 
Rating:
5.0

Nice group 9f people work at this location. The receptionist as well as the broker.

Shirley P. 
Rating:
5.0

Great job!

Gregory S. 
Rating:
3.0

Very slow rude and the online speedy checkout wasn't applied. I reserved it online still had to sit while he read the app line by line and copy my license when there was a copy on the application already

Fredrick F. 
Rating:
1.0

the door was almost stuck. several attempts were made to shut it and it was still difficult when i had to do it. i wasn't aware that i needed to fill out a “condition of the property”. when i looked at my phone later i saw the text but it had expired soon after i left the place. the person that rented me the trailer stopped me as i was about to pull out because he needed to take a picture. he didn't have his phone and just said never mind. the whole facility was unprofessional and unwelcoming.

Russ R. 
Rating:
5.0

Customer did not leave a comment.

Daulton B. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

dumais M. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Wonderful people. They were very helpful.

Michael C. 
Rating:
5.0

Very helpful and easy to pick up truck we needed and easy to drop off Truck was perfect and ran great!!

Heidi E. 
Rating:
4.0

Customer did not leave a comment.

stefanie C. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

allison M. 
Rating:
5.0

Everything went as plan. Thanks again Uhaul

lydel H. 
Rating:
3.0

I was satisfied with the service.

Tammy P. 
Rating:
2.0

Hire some more people friendly and comprehending staff

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jackie G. 
Rating:
5.0

Customer did not leave a comment.

Ramona B. 
Rating:
5.0

Everything was spot on!

Laura G. 
Rating:
5.0

Great place we enjoyed our time there!

JOHN A. K.  |  Overall Experience 
Rating:
4.0

Great place

KEN S.  |  Overall Experience 
Rating:
5.0

Worth every penny

LOUISE B.  |  Overall Experience 
No reviews have been submitted for this location.

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