Customer did not leave a comment.
JOHN S
Customer Reviews for Secur Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The App pick up process was a nightmare. It took several attempts and phone calls to complete the process. Surely there is another more user friendly solution.
Carol LEverything was ready to go. Very smooth and easy process. Did mobile pickup and was on the road in 5 minutes. I would definitely recommend this location.
SHANE GI always do business with this location. Very knowledgeable and helpful and polite and accessible. Location clean and equipment in good shape.
Dewanna BThis was a very easy and simple process. The personnel I spoke with was extremely helpful and professional!
Jacob HVery helpful and courteous staff at this location as well!!
GREGG RGreat service
Jackie NVery nice and professional
STEPHANIE EAttempted to contact drop off location for arrival a day early. Wanted to rent a storage unit at location and deliver truck a day early. Called several times with no response. Website states that location is open on Saturdays until 1:30 and went through great effort to arrive prior to that time. Had to retain truck extra days to accommodate poor information. When I arrived on Monday, the person there was extremely rude. When I explained why I was late with my truck (I wanted to rent a unit from the drop-off location). He was even more rude as if I was bothering him. He made a few snide comments asking me to open my loaded truck to see what items I had to store. Then states that he doesn't have a unit available. I had to travel a handful of miles extra to locate another storage unit and unload there. When I did the self-return, there were no instructions. When I checked out via the app, it wanted me to produce several photos when I had already locked up the truck and dropped the invoice and key. Improvements: Make the drop off two BUSINESS DAYS vs. a set day. That way the customer can interact with a person if necessary. Make the check-in process easier if you depend on it online. Let the customer know that photos will be required. To the next customer: Avoid this drop off location for trucks. Pay the mileage to Texarkana or Prescott if necessary. Mileage would have been cheaper than two extra days.
DALLAS SAnytime we need a Uhaul, Dustin has us covered. He has worked great with us for several years.
Amber KYour UHaul rep at this location was very helpful. Got us in, dropped off the equipment and out very quickly. Thank you!
Kelly GI had to travel over 40 miles to get the equipment I needed. Although there were several locations locally.
DONALD HBoth locations where having trouble with IT system. As the week before I rented truck. Your IT dept needs to correct problems so locations can get needed info on rental and returns
Walter BI originally reserved a Uhaul in Prescott, AR at Carlton Truck and Trailer. They did not leave the key and could not get ahold of anyone. After over an hour I had to get a new location.
Mike VNo improvements needed at this time
Tracy W.
Nicholas MWas Sunday so I expected no one to be there. Facility was clean, and accessible. Left trailer in yard.
Greg VAlways appreciate the 24 hour drop-off option. This space had clear signage and plenty of parking.
MELANIE Sdropped off after hours
thomas dEverything went well
Christi HRoof of truck covered in some sort of drink. Furniture dolly was NOT in the truck when I went to pick it up. Online pickup was a complete disaster. Would not recommend.
Chris CAlways a good experience.
Rodney MSuper fast and accommodating service
Jay TDrop off in Arkansas on Saturday they were closed drop done on line.
carolyn pEverything was good. The man was very nice and helpful. I don’t know how it could have been a better experience.
Timothy DU Haul chap had me checked in about five minutes and moved the truck so I didnt have to!
josh lGot wrong truck and key on Sunday from the lock box. I stayed on hold for 2 hrs to be told ok I could get the truck. Very confusing and my drop off time was not extended .
TAMEIKA MGreat customer service, the truck was clean inside and looked brand new!
Alyssa MIt was easy to pick up and drop off.
Robert PMr Brewer was very nice and accommodating. He was very professional.
Dewanna BI could never online check in my equipment nor could I get anyone from the return drop off to ever call me back. I had to call U-Haul customer service to make sure I was credited for return. Worst experience ever.
Dianna POffice was closed when I arrived.
Chanelle BKeep up the good work.
Calvin BHe changes more every time I bring back equipment
Robert IThe dolly that I paid for wasn't on the truck. It took an hour to get checked in. The mileage on the truck was off by 628.1 miles.
Carolyn PI have no complaints. More businesses should be customer orientated. I feel like U-Haul did me a good service.
Billy MAlways been a great dealer..
Danny HThe truck needed washed on the outside. Outside not that important, inside was clean.
David RExcellent
Gretchen FTruck was bad, failed to perform. Took me 4 hours to go 30 miles.
JAMES REverything was perfect. The person in charge of the business is an excellent person
Gwen WNot open at the times they say they are. No one their to help drop off trailer. On hold to talk to someone at uhaul for over 30 minutes to drop off trailer since there was no wifi to do it online.
Klorisa WI sweep out the storage unit and removed a box of trash on the 10th. So I don't understand why it says it needs to be clean
Melissa M | Overall ExperienceDude screwed up our entire reservation. Changed our drop off to south Louisiana when we were suppose to go to north central Louisiana. Dude also didn't give us a copy of our contract which was supposedly a very important piece of paper work.
KIMBERLY KExceptional customer service too!!!
BRIAN STrailer walked badly going down the road. Very difficult to pull.
Thomas CThey didn’t have any tie-down straps nor blankets to rent.
Roger Gthe whole process from pick up to drop off was smooth, will defenitly use this location for my future needs.
JASON EI hope this gets to the Hope Arkansas location. The guy there is always friendly and helpful, wish everyone had his type of professionalism. Thank you sir for always being kind and helpful.
JENNIFER LGreat place we enjoyed our time there!
JOHN A | Overall ExperienceGreat place
KEN S | Overall ExperienceWorth every penny
LOUISE B | Overall Experience