Customer Reviews for SecurCare Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of SecurCare Self Storage

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Robert E.
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Customer did not leave a comment.

CLINTARIUSD C.
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Anyone under the management of Donald Hartman will not receive any recommendation. I would rather purchase out of state. He has poor customer service and it shows in his staff!

Daniel T.
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Customer did not leave a comment.

Charles D.
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Very nice people, great service.

Shenarian A.
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Customer did not leave a comment.

Amanda Y.
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Customer did not leave a comment.

Jorge C.
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didn't have any interaction with them since I returned after hours

Shawn M.
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Customer did not leave a comment.

Ashley H.
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The gas tank was nearly empty and I did not have the correct dolly that I paid for. I requested an appliance dolly but received a utility dolly.

Tamekia C.
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Customer did not leave a comment.

Michael N.
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Customer did not leave a comment.

Rodney T.
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very nice experience!

NELDA B.
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Customer did not leave a comment.

Marvin P.
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You APP Failed to help me check all the way in. Went to the person at site who told me they would contact UHAUL on my behalf.. Person did not tell the truth and did not do it. I ended up having to contact them to get it closed out. Next time it probably won't be uhaul anymore. Can rent Penske at Home Depot now...

Teresa B.
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Customer did not leave a comment.

Ashley K.
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This entire experience was a fiasco I would like a supervisor or manager that can help me with this to call me 318 840 6255

Richard C.
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GREAT SERVICE

Brenda S.
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Customer did not leave a comment.

Gary B.
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Customer did not leave a comment.

Chandra G.
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Customer did not leave a comment.

Mark P.
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I had a hard time getting them on the phone to talk with them, but they were very friendly and helpful in person.

Hope F.
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Customer did not leave a comment.

Bill B.
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Customer did not leave a comment.

betty jo R.
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Customer did not leave a comment.

michael G.
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Your service is most needed when compared to the commercial route of making a move. You are most needed; therefore, take advantage of the fact that a family connected to 'the community' (friends, coworkers, neighbors, church, affiliations) can move without spending such a huge part of their income {especially when 'the move' is the most stressful event in a family's normal but expected life events.

Kimberly F.
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The truck smelled like smoke.

Laura D.
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Customer did not leave a comment.

lee J.
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Customer did not leave a comment.

Jodie Y.
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Arrive to the location for pickup to out that they close early. I communicated efficiently with them at the uhaul location but was told by other customers at the business next door that they are only here 2 to 3 days weekly. I had to contact the place of business in Colorado and uhaul back at least over 6 times. Finally after a 1hr and 47 minutes, the uhaul representative instruction on how to do self check in due to the keys being available. If was determine that my reservation was canceled after I spoken with representative 30 minutes prior to my arrival. I left with the uhaul and received a call 20 minutes asking if I need to schedule a uhaul for the next day. The 2nd rep indicated the self check out did not get completed correctly and he proceed to assist. Next day, I called to determine drop off located to be told, I have down for Shreveport instead of Monroe,La. I did receive a 20 dollar credit but truly feel that the 99 cents/weekend rate should have been adjusted and the truck was drop off a day in advance before 3pm. And to add they had me charged for. 15" instead of 10" truck. I had to pay my worker additional and delay the person I was meeting delays in their event.

Sally C.
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Customer did not leave a comment.

Paula Y.
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Staff at location were very efficient and knowledgeable. I plan to use this location again for future needs.

Chris N.
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Place was supposed to be open but was closed because nobody showed up to work Will NEVER use uhaul again!

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Tell customers not to smoke in the moving trucks! The one I rented reeked of cigarettes and still had ashes in the drink console area. I have a child with asthma and does not need to be around even the smell of cigarettes. Other than that, the place where I rented it from gave excellent service!

Kenneth C.
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Customer did not leave a comment.

Jeretta W.
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All good!!

Shawn P.
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Just wanted to say that I have rented Uhauls many times in the past and this was by far the best experience I have ever had with Uhaul. I wanted to compliment you on hiring the young lady who helped me at that location. Her name was Ashland and she was AMAZING. She went out of her way to help me and make me feel like a valued customer. She was extremely nice and knowledgeable. And whatever your paying her it is not enough. I can not say enough good things about her I never fill these things out but made an exception this time only to tell you about what a great job she is doing. The only thing Uhaul could do better is figure out a way to clone her so you could hire more of her.

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