Customer Reviews for SecurCare Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of SecurCare Self Storage

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JITENDRA T. on

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I was trying this location since beginning but could not get this location. Was having trouble at other location and they transferred this location finally. The person at the counter was friendly and even assisted with the appliance trolley as I could not get the utility trolley.

Donald B. on

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Ashley, the gentleman who helped with the rental, was amazing. He knows his business well and explained the options and coverage so the process was very quick and clear. I would definitely recommend him and U-Haul.

William L. on

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Gene S. on

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William L. on

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Jeremy P. on

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Andrii L. on

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MONY H. on

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ion C. on

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Steven N. on

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Everything was as needed, associate was very helpful.

RIch S. on

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George C. on

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Perfect customer service, Ashley top customer service representative, asset to Securcare and U haul

Jeffrey L. on

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Leeanne M. on

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Love working with this location every year!

Greyson B. on

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Ashley (I think was his name) was very efficient and got me set up very quickly.

Christina A. on

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The whole experience was simple, fast and painless. Moving is stressful, so I am grateful.

Ronald P. on

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Outstanding experience.

JANE B. on

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Used this location before, alway happy with the company

Marshall T. on

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Completed the procedure online which made after-hours drop-off easy and efficient. We’re also renting storage at this location, and Ashley has been great to work with. Extremely clean and secure site and very professional, friendly service. Will definitely choose Uhaul again!

HELANY B. on

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The staff was welcoming and very nice

Angie R. on

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Such great customer service!!

Tammy H. on

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Very friendly, accommodating and helpful.

Veronica D. on

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The U-Haul employee working there/at the counter that helped me provided outstanding customer service. He treated me as a person and not just a number. He listened to the things I said and interacted in a genuine manner. He is a credit to your company.

Bryce E. on

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Alfonso E. on

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Chelsea B. on

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Michael B. on

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Nicole E. on

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Tommy H. on

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Ashley Johnson was very professional and helpful.

Richard B. on

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Danny S. on

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Ashley was super friendly and fast, best service ever!

Willie C. on

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Some type of dog or cat. Hair on passenger seat, overall service was excellent

Connie M. on

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Very good service. Excellent attitude

Rex C. on

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Best U Haul rental ever! Thanks!

Ron P. on

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Pamela A. on

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Kyla T. on

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Thank you for everything!

Dianne C. on

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It was convenient but, the truck had not been cleaned and they had no dollies even though I reserved one.

Michael E. on

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mark H. on

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Edward S. on

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Paul C. on

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very friendly

Jayant G. on

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doing everything right

William B. on

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donna W. on

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Jeremy M. on

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Ashleigh R. on

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Charles S. on

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Jeffrey G. on

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PATRICK L. on

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michael A. on

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Cameron B. on

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David H. on

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Nathaniel L. on

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The location was great, but the online order was a pain. Its a waste of time to go online and try and order.

gavin S. on

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Michael P. on

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Outstanding service and quick/easy. Cooper was awesome and highly recommend.

Melissa F. on

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We had fantastic service! Very friendly and helpful!

Catherine S. on

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James M. on

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Helpful staff member, truck very clean and ready for us. Would def. use again.

Kaiti C. on

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Loren F. on

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Rodrigo S. on

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Susan L. on

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Ashley Johnson was extremely friendly and helpful! Made it an easy experience!

Teri B. on

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Ashley at the Matthews Location has helped us for several years and we are so pleased with him and his service to us.

Diane N. on

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Jim K. on

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No room for improvement. Good service . Ashley is an excellent representative for your company . Great customer service .

Otis G. on

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Exceptional customer service

Jean-Marie S. on

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Express check-in was extremely easy and made the process simple. Service was great and the individual that helped me was very pleasant and helpful. I’d use, and recommend, any time!

michael S. on

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Let me know staff goes out to lunch from 1 to 2 everyday, so I can plan accordingly. The gentleman was ready and very helpful when he got back.

JEANETTE H. on

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Bryan W. on

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Nice staff. Very efficient. Good equipment.

Oscar D. on

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Scott R. on

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Peter S. on

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great help as usual...superior outlook and direction. thanks for the partnership!

Harry S. on

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Bill H. on

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Location is very convenient for me. The drop box was a very fast and convenient way to return the truck.

alexander K. on

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I didnt get his name, but the gentleman we rented from was phenomenal, super nice and fast.

Randolph V. on

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Mark H. on

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they were great to rent from ... I would highly recommend them to others.

Donna M. on

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Peter S. on

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Always a breeze to work with this group!

Donghee K. on

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Eric M. on

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Very helpful and friendly.

Robert H. on

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Nothing, it was a great experience. Everything was waiting and in order and we were in and out quickly.

Pippa T. on

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Ashley was WONDERFUL!! He was so warm and welcoming, and had everything ready to go when I arrived. Return was also a breeze and Ashley was again waiting and had me quickly on my way. I will always choose this location in the future and hope I see Ashley’s smiling face again. Thank you, Pippa

David C. on

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Nothing, check in was easy. The gentleman was friendly and professional

Cesar B. on

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Just do exactly the same!

Ellisa H. on

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I only had brief phone contact with staff, but they were kind and informed. (This was a drop off site.)

Robert P. on

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norman B. on

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Everything went very smooth. Nothing I would change

Tamara P. on

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Ashley was exceptionally nice and helpful!

Chris H. on

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ANDREI B. on

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Randouff V. on

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Kelly C. on

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Very wonderful and prompt customer service

Ken K. on

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Nice place with excellence customer service.

Anna M. on

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Ashley was incredibly nice and helpful.

Mark C. on

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I was a bit surprised with the 4 gallons of gas charged to me after I drove the truck only 16 miles. Overall experience was good.

Michael B. on

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All good

Regina S. on

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The pick up went smoothly but drop off was horrible. Went to place listed on contract and they would not accept the drop off and sent me to another location a 20 minute drive away. When there tried to do the after hours drop off and wouldnot let me change drop off location. Called haul and was transferred around and then was on phone with them 45 minutes and they were not able to switch location. Meanwhile my husband also called and he was finnaly able to get help to finally leave truck. We missed dinner plans we had due to this. I will think twice about using uhaul again