Customer Reviews for SecurCare Self Storage
(U-Haul Neighborhood Dealer)

949 reviews

720 Matthews-Mint Hill Rd   Matthews, NC 28105

(704) 246-3033

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(704) 246-3033

720 Matthews-Mint Hill Rd
Matthews, NC 28105

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Lora P. 
Rating:
5.0

I have rented from this location many times over the years, has always been a great experience.

Nobie T. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

SERGIO A. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Clean facility and truck; staff member was welcoming and prompt and thorough; I have rented trucks from different venues for many years, and this was one of the top three in terms of location, price, ease of access, and staff performance.

Wilbur Rush O. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Ashley was delightful! Made a reservation I was greeted and handed keys! Quick and professional

Raymond Z. 
Rating:
2.0

Went to the place where pick up had been requested that opened at 9:00am; however, I was told they didn't have a truck and sent me to another location, but they didn't open until 10:00am. I had my movers showing up at 10:00am. This caused a lengthy delay.

Michael M. 
Rating:
4.0

I had problems with the app working even though I had a full signal. The people at this location where very helpful.

Nicholas N. 
Rating:
5.0

This was a very pleasant experience

Ron W. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

TANZA S. 
Rating:
5.0

This location was great. Awesome customer service and friendliness. Definitely 5 Stars.

Victor A. 
Rating:
5.0

Great people, very helpful

Gregory T. 
Rating:
5.0

Personnel at this location were attentive, courteous and welcoming. I will definitely use this location if I need to rent again.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Ashley the owner was fantastic. Super helpful and kind

Brandt G. 
Rating:
5.0

All was good

Earl C. 
Rating:
4.0

While the location provided good service to me, the truck I rented leaked engine oil all over the driveway. I had to go out and purchase 3 quarts of oil to put back in. The person who last serviced the truck did not tighten the cap back on, which ultimately caused the leak. I'm definitely not upset with the service, but please make sure the maintenance team properly check fluids, etc.

Charles J. 
Rating:
5.0

Very friendly, accommodating and well run.

Brady K. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Aubrey W. 
Rating:
5.0

Excellent service and my ministry really appreciates this location helping us. I will use this location every time I need a truck.

Earl C. 
Rating:
5.0

Rented from this location several times - always a great experience

Greg N. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

The employee at this location was very helpful and courteous. Best experience i have had in recent memory when renting a vehicle anywhere. Great experience.

SCOTT M. 
Rating:
1.0

Customer did not leave a comment.

Jeanette L. 
Rating:
5.0

Nothing other than pay Ashley more. One of the best managers I have ever encountered as a customer.

GREGORY J. 
Rating:
5.0

Very nice people here

DAVID L. 
Rating:
3.0

The lights were off at night…this made it difficult to move in my things

SHYVONNE G. 
Rating:
5.0

Great service. Quick check in time. Great customer service

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

MARIANNE C. 
Rating:
5.0

Super nice and easy and convenient. Professional I will be back to this location.

SAMUEL K. 
Rating:
5.0

Previous smoker in the truck, not my favorite rental

DARIN F. 
Rating:
5.0

Customer did not leave a comment.

Lewis W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Y. 
Rating:
5.0

Easy check in. Friendly manager

LUCIANO G. 
Rating:
5.0

Reservations, pickup, and drop off were flawless. Everyone was so friendly and seemed to really care

James Jim S. 
Rating:
5.0

Nothing, it was a fast and easy rental.

RANDY F. 
Rating:
5.0

N/A

MONY H. 
Rating:
5.0

none noted, very nice folks managing the business.

JEFFREY B. 
Rating:
4.0

No improvements needed, customer service was excellent

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

The return process was a big pain!

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

FELECIA T. 
Rating:
5.0

One of you prior renters smoked in the truck, which really sucked for my 3 hour drive.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

Shanequa V. 
Rating:
2.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Great service. Will use again

Carl W. 
Rating:
5.0

Ashley is an expert at renting Uhaul.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM B. 
Rating:
5.0

Great attitude and help

John M. 
Rating:
5.0

Customer did not leave a comment.

WYATT S. 
Rating:
5.0

Friendly staff, fast process and excellent experience.

GWENDOLYN H. 
Rating:
5.0

Truck needed mechanical teview

MEG T. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

VICTOR S. 
Rating:
2.0

The guy was rude. He didn't even allow us to talk to him unless he told us we could talk. No I wouldn't recommend Uhaul at that location.

Silvia L. 
Rating:
5.0

I forget the man's name who helped me, but he has very long hair. Extremely nice man and I will come here again if ever needed. Thanks! Tommy

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

AREL G. 
Rating:
5.0

Sorry I didn't capture her name, but your person was fabulous, very nice, personable, and certainly knew the job!

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

APRIL L. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Needs no improvement everything was very easy!

James P. 
Rating:
5.0

Customer did not leave a comment.

Derrick H. 
Rating:
3.0

Customer did not leave a comment.

Gary O. 
Rating:
5.0

Customer did not leave a comment.

ROGER N. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND P. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Igor L. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

CINDERETHA J. 
Rating:
1.0

We only rented one dolly and was charged for 2!!

Joellen P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA K. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

the salesman/mgr. was great

JEFFREY K. 
Rating:
3.0

Little round locks do not fit trucks. I blew 13 bucks on a lock i can't use. I'll return that when i get back to clt, no problem. Otherwise Matthews was fine. It was Atlanta that was pathetic.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
1.0

Customer service is not appropriate. I have received vehicle with 1/4th of the fuel but happened to put full by mistake and happened to pay 95 $ for full and requested help for extra which I paid for to accommodate in this rental. At least proper help for the center would have been much appreciated. But just responding without proper answer or help which seems to be bad customer service

MAHESHWAR S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The staff member who assisted me was extremely pleasant and kind! Easy check in, especially if you do it ahead of time online.

Allison N. 
Rating:
5.0

Very hassle free experience.

DUSTIN M. 
Rating:
5.0

We were greeted by two gentlemen behind the counter. They were personable and happy. No waiting, the employee immediately confirmed our online reservation, explained our obligations, and in less than 5 minutes, we were out the door with keys to a great truck. Excellent customer service at this location!

JANET E. 
Rating:
3.0

Customer did not leave a comment.

Dima E. 
Rating:
5.0

Quick and fast. I arrived a little early (right before the location opened), and I was able to check out the equipment very easily and was on my way within 10 minutes.

EDRIAN S. 
Rating:
5.0

Process was seamless from beginning to end

Debora H. 
Rating:
3.0

Customer did not leave a comment.

JOHN U. 
Rating:
5.0

Great customer service

Mary J. 
Rating:
5.0

.

CRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

BRYANT H. 
Rating:
5.0

Great and timely customer service!

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Very friendly and polite staff. Thank you

Dima E. 
Rating:
5.0

Truck need new transmission, gear shifter knob fell off

Bruce K. 
No reviews have been submitted for this location.

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