Customer Reviews for SecurCare Self Storage
(U-Haul Neighborhood Dealer)

1,022 reviews

720 Matthews-Mint Hill Rd   Matthews, NC 28105

(704) 246-3033

Hours

  • Monday–Friday
    10 am - 1 pm / 2 pm - 6 pm
  • Saturday
    10 am - 1 pm / 2 pm - 5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(704) 246-3033

720 Matthews-Mint Hill Rd
Matthews, NC 28105

Services at this Location:

Hours

  • Monday–Friday
    10 am - 1 pm / 2 pm - 6 pm
  • Saturday
    10 am - 1 pm / 2 pm - 5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Alexandre C. 
Rating:
5.0

The attendant was extremely friendly, knowledgeable, and helpful.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Nothing, Ashley does such a good job at this location

Earl C. 
Rating:
4.0

Services was great. No issues. Great, pleasant representative. Thanks.

Cecelia S. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Breanna Z. 
Rating:
5.0

The store staff made pick up and drop off very easy.

Stephen S. 
Rating:
5.0

Customer service was excellent!

Adrienne W. 
Rating:
5.0

Ashley, the person that assisted us with the rental could not have been more helpful. He was a pleasure to work with. He earns 5 stars

Mike W. 
Rating:
4.0

We dropped off after hours, but I received communication from them first thing the next morning. Very prompt

SUSAN J. 
Rating:
5.0

Customer did not leave a comment.

Rashida R. 
Rating:
5.0

I'm not completely sure if it's U-Haul policy but the customer service person charged my card a total of four times. Twice on 11.10.22 one for 55.17 and then 71.00 and then twice again on 11.11.22 for those same amounts. If it is then that's alright but honestly she was not customer friendly and seem really unhappy with her job and didn't get up from her seat at all. I wasn't driving and handed me the keys and then said I don't know why I handed you anything. Sweetheart because I paid for it all. But truck was great and services provided.

Shuna R. 
Rating:
5.0

Very friendly staff

Heidi G. 
Rating:
5.0

Check the windshield wipers to make sure they are decent. The right side drivers door was very squeaky, needed some WD-40

Earl C. 
Rating:
5.0

Customer did not leave a comment.

deltrin H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

MONY H. 
Rating:
4.0

Fix the driveway. Explain what an "environmental fee" is.

Bobbi H. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Sales associate working there on Saturday morning 10/15/22 was very friendly and helpful.

Christopher P. 
Rating:
5.0

Nice place. Would use this location again if needed.

Harry B. 
Rating:
5.0

Ashley is awesome to work with.

DARIN F. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Krey P. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE H. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE C. 
Rating:
3.0

waited 30 minutes for someone to open the door.

Haohsin H. 
Rating:
5.0

Ashley always does an excellent job. So willing to help our organization

Earl C. 
Rating:
5.0

Customer did not leave a comment.

Verlin M. 
Rating:
1.0

Customer did not leave a comment.

Zachary D. 
Rating:
1.0

I had my brother pick up the truck for me and the truck was dirty. Had a trash bag full of trash and McDonald's trash was on the floor. There was trash in the back of the truck. U-Haul called me and let me know that it was never checked in properly and the gas was not correct either. My brother had to go back inside and let them know that it was on an Half of tank and not 3/4 of a tank. I rented it for one-way and it was in the system to return back to to their location which should have been a location in Augusta, GA. Overall just extremely bad service from obtaining the truck to having to call to verify time and place to drop it off!

Ricky F. 
Rating:
5.0

Very efficient customer service agent. Fast and friendly.

Cynthia S. 
Rating:
1.0

Please put balances in place so someone like myself can not be charged for mileage that is impossible for a human to drive in the amount of time I had the truck. This seems like a very easy thing to implement. When the vendor checks the vehicle in the system should be able to tell if its possible to drive 1100 miles in less than 24 hours which it is not

Robby P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

I didn't know what kind of gas to fill in. An information regarding that topic would be cool.

Mathias S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
1.0

Put the address that was on my reservation not another one.

Elvin T. 
Rating:
4.0

Have someone answering the phone during posted office hours.

DWIGHT F. 
Rating:
5.0

The gentleman that assisted me was the most professional and pleasant person to help me that I've ever had. I have used uhaul and other moving companies numerous times over the past 16 years and he was the best by far! Thank you!!!

Wesley S. 
Rating:
5.0

Manager was super nice and efficient

ERIC B. 
Rating:
5.0

Front end of truck was bad. A ton of vibration in the steering at multiple speeds. Needs some attention ASAP.

Doug K. 
Rating:
5.0

I drove the truck 9 miles and was charged a fuel charge of $13.23. Why?

Earl C. 
Rating:
4.0

Truck was loud when I started it up, had some concerns, when back into the office to inform the attendant! She assured me that everything should be ok but let me know she would inform Uhaul.

Clara M. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
4.0

It was in a good location.

Dennis F. 
Rating:
5.0

The truck cabin could have been vacuumed out a little more, there was some pet hair still in it, but overall it was clean. The gentlemen who checked me out was very friendly and apologized that it was taking so long (maybe was 10 minutes from when I walked in to walking out).

Kyle M. 
Rating:
5.0

The guy was super nice and even made sure to clean it for me. The AC in the truck was off and on. More off than on.

Sean K. 
Rating:
5.0

Guy at desk very friend . Very positive overall experience !

CINDY M. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

KIM S. 
Rating:
5.0

Customer did not leave a comment.

Vanessa J. 
Rating:
5.0

Customer did not leave a comment.

Sarath M. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Service was very good

Thomas B. 
Rating:
5.0

The truck was ready for pickup when I arrived. A storm was coming in as I checked out the truck. It had a check engine light on but seemed to be running fine. Truck was clean inside the cab and in the box. Tires were getting low in tread but still passable.

Cole R. 
Rating:
5.0

Very courteous and professional. Will defintely use this UHaul site again.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Shawntia W. 
Rating:
5.0

Awesome Product and even more Awesome Customer Service. Agent deserves a raise

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
4.0

Easy drop off. Clear instructions and key box location.

William B. 
Rating:
1.0

Walked in to location to rent a truck and was told there was none available. There was literally 8 - 10ft vans in the lots. I asked if they were all rented and was told yes and try a different location down the road. Went back to my car and rented a truck from the U-Haul app a 10ft truck from that location parking lot for pickup in 5 minutes. Went back in with reservation number and all of a sudden a truck was available. Lazy and inconsiderate staff. Two people there and zero line of people waiting.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Lora P. 
Rating:
5.0

I have rented from this location many times over the years, has always been a great experience.

Nobie T. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

SERGIO A. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Clean facility and truck; staff member was welcoming and prompt and thorough; I have rented trucks from different venues for many years, and this was one of the top three in terms of location, price, ease of access, and staff performance.

Wilbur Rush O. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Ashley was delightful! Made a reservation I was greeted and handed keys! Quick and professional

Raymond Z. 
Rating:
2.0

Went to the place where pick up had been requested that opened at 9:00am; however, I was told they didn't have a truck and sent me to another location, but they didn't open until 10:00am. I had my movers showing up at 10:00am. This caused a lengthy delay.

Michael M. 
Rating:
4.0

I had problems with the app working even though I had a full signal. The people at this location where very helpful.

Nicholas N. 
Rating:
5.0

This was a very pleasant experience

Ron W. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

TANZA S. 
Rating:
5.0

This location was great. Awesome customer service and friendliness. Definitely 5 Stars.

Victor A. 
Rating:
5.0

Great people, very helpful

Gregory T. 
Rating:
5.0

Personnel at this location were attentive, courteous and welcoming. I will definitely use this location if I need to rent again.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Ashley the owner was fantastic. Super helpful and kind

Brandt G. 
Rating:
5.0

All was good

Earl C. 
Rating:
4.0

While the location provided good service to me, the truck I rented leaked engine oil all over the driveway. I had to go out and purchase 3 quarts of oil to put back in. The person who last serviced the truck did not tighten the cap back on, which ultimately caused the leak. I'm definitely not upset with the service, but please make sure the maintenance team properly check fluids, etc.

Charles J. 
Rating:
5.0

Very friendly, accommodating and well run.

Brady K. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Aubrey W. 
Rating:
5.0

Excellent service and my ministry really appreciates this location helping us. I will use this location every time I need a truck.

Earl C. 
No reviews have been submitted for this location.

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