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fank E.
Customer Reviews for Secure Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment worked great. Our biggest beef is with the website not showing the information correctly in all the places and the inexplicable changes in price and other details of the rental between the time of booking and the pick-up of the equipment. We had to call the U-Haul regional office several times about this, which caused considerable stress. Seriously, you need to get this figured out! It's the only thing that would give us pause about recommending U-Haul to others.
Brian G.Knowledgeable and professional
KEVIN T.Friendly, Kind, Fast, Thorough
Mindy A.This place was great. I would give them A+
Virginia V. | Overall ExperiencePut new tires on the trailer that I hauled I got there to pick it up and it had a flat
bobby S.I used the newer larger units built, nice knowing their were cameras and a security access code for entering through the gate. Must provide your own lock with keys for your unit, however, it's nice knowing that Secure Storage h
BEVERLY M. | Overall ExperienceMake sure contract is correct.
gerald K.The tail lights did not work with our pick-up. We had brake lights and blinkers so made it fine. Could have been our pick-up.
EVELYN B.The woman that worked up front WAS THE NICEST LADY AND VERY VERY HELPFULL!!!!! SHE NEEDS A BONUS!!!! YOU WILL GET MY BUSINESS AGAIN AND ILL TELL PEOPLE TO STORE THEY"RE THINGS THERE
melissa i. | Overall ExperienceYou are already awesome. We totally appreciate you.
KEVIN H.They charged are card for damages but didn't provide a estimate or invoice.
Clay B.Employees were very friendly and helpful getting the car loaded on the tow dolly. I hope in future they will draw the attention of their customers to the fact that U-Haul sends out deliberately misleading emails regarding the return time, and that there is a fixed time for return not specified in emails sent from the company, and that any returns after that not-clearly-presented time will result in getting charged for an extra day.
Anneka L.Always willing to help and get things done the way the customer wants it !!😊
dorthory F.The 319 S HWY 59 location was awesome! Helpful, friendly, communicated well. However, I was originally scheduled to drop off at the location on Holly Street. The woman there wanted me to drive onto neighboring property and pull up a steep ledge, my SUV got center caught on the ledge and I had to back off, then she wanted me to back between a tight space off the same ledge, when I told her I couldn't she told me that I had to or I couldn't drop there. They had about 15 empty parking spots in a completely empty parking lot and she refused to allow me to drop in a parking spot saying that she needed the space for customers (that lot is always empty). Oh and the light wiring that UHaul installed for this rental broke during my trip. I had 5-foot wires hanging out the back of my vehicle and the right turn signal stopped working After the experience with customer service before I even picked up my rental and the experience attempting to drop off at the Holly street location I don't know that I will ever use UHaul again.
ANGELA B.Everything was good.i would highly recomend it.
kevin H.na
Rene Z.Great customer service from this location
RICKY S.Had a bad experience with another dealer, found this place and they ACTUALLY wanted to help us with our needs. They were super friendly and understanding.
Mark S.Earlier pickup times
Rusty M.Give them all the details of the pricing and don't screw them over
zach E.Was a little higher than yesterday and didn't know why exactly,but a good place.
Terry K.Great place with a great lady that runs the place.
Terry K.Came out with me. They unhooked the trailer. Noticed hitch needed some lubrication, and took care of it. Very professional and helpful!
David S.N/A
rommel T.Awesome friendly and helpful
gary C.When setting up the reservation by phone with U-Haul online--nationwide, not this location-- U-Haul did NOT inform that if I turned the vehicle in one or two days early, I would still be charged the same as a 4 day rental.
Edwin P.No help was offered to connect / test trailer on car.
John D.Nothing was Great
randell B.I have rented u-hauls in California, Oklahoma and Arkansas and this has been the best experience overall. The location was easy to find. The staff was exceptional and extremely friendly. And the equipment was the cleanest I've ever rented. I would highly recommend this location to friends and family and I will come back the next time I need to haul something.
michelle W.Very helpful and friendly.
JAMES W.Super customer service
Anne T.Renee was great ??.
ruth A.Have the trailer available at the scheduled time.
Mike M.They had a note up to call them and they will come but that wasn't till 10 mins later so we could of dropped it off closer and just left the key instead of us having to pass two closer places and having other closer uhaul around us not their fault on location drop off by they could be at the location can't recommend because wouldn't know if they would even be at the location we put more then half a tank of gas and got a receipt saying we only put it at less then that so not happy about that
Ann J.I went to original location to pick up trailer. I had a confirmation text that a trailer was reserved for me and to pick it up at 12 noon. I showed up at 1;45 and they had rented my reserved trailer to someone else. I was differed to the West Siloam mini storage location. The ladies running the business need some training on how to use the software and how to check out equipment.
Pat M.The location as closed. So I could not say
Rita C.Very satisfied!
vernon T.They were very helpfull and friendly
John J.Very helpfull and friendly. Fast service
John J.Great Uhaul place! They really helped us out in a pinch. Very friendly!
page T.The truck wouldn't start when we went to return it. Had to wait for roadside assistance. The driver who came to assist us told us that he recently had to jump start the same truck. That indicates to me that the truck wasn't well maintained.
Trevor W.Tky
Nathaniel S.Very good to do business with
rony R.Great people
Derek A.Quick service, I was in and out and they were very friendly
billy M.I was in a bind and needed this trailer. The lady came in on her day off, (The business was closed on Sunday), and rented it to me. I am so thankful that she did. Thank you very much.
Doug T.This has not been my only contact with this location. The manager and her staff are professional and helpful. The manager maintains the storage units and they are always clean and well kept. If there are ever any problems they usually have a solution. This is where I would go to rent u-haul equipment or to rent a storage unit and I do have both closer to my home.
Steven S.Secure Mini Storage staff are the best. Have enjoyed working with them.
rob E.The staff were not very helpful and did not explain things well. I had to repeat questions several times to get an answerl They were somewhat rude and unprofessional.
Kristi W.The U haul truck wasn't clean but I still had to pay a Deposit. That wasn't right. My wife did clean the a haul.
EZERA A.the place was closed, and there was no sign as to where to leave the keys exactly. there was a drop box, but it only looked like a letter drop. I called the AFTER hours number, however, nobody answered until 2 days later. I left the keys in the drop box and hoped for the best! not a good experience this time and i was overcharged since i had to go out of my way the last minute and not compensated for the mileage to do so! not fair business!
Candee B.First, when I picked trailer up, the attendant never came outside to check or help with hookup, cleanliness. or inspection of trailer, tires, lights, etc. Secondly, I rented this trailer on Wednesday afternoon and returned it on Thursday night but just today (Tuesday) received the receipt and was charged for 3 days.
JAMES R.Excellent service.
Edward S.Everything was smooth!! Thanks
Ingrid D.