The truck was not here. Showed up to pick up our reservation and was told it was at another location. We had to go to Oklahoma to get the truck and now we're fighting you all and our bank because you double charged us and no one will release our money.Adam S.
Customer Reviews for Secure Mini Storage
(U-Haul Neighborhood Dealer)
West Siloam Springs, OK 74338
(From Hwy 412 Go South on Oklahoma Hwy 59 1 mile on West side of the road)
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday10 am–3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JUSTIN T.
Fix the broken right side rail locking pin, fell off about 5 hours into my trip causing the ramp to slide out and drag on the road. I was able to secure it with baling wire. Also fix the left safety chain connectorKen K.
A hook on the pull out ramp was broke so we had to get under it and hold it in order to slide ramp in for transport. The truck had been smoked in and smelled of cigarette which we are allergic to. The truck inside had not been cleaned. For the price and with COVID you would think a thorough clean would be appropriate.Bryan M.
Customer did not leave a comment.Jennifer P.
Transparency on the contractEltwan T.
Customer did not leave a comment.Pam D.
Customer did not leave a comment.VIRNER D.
Customer did not leave a comment.Julie V.
Customer did not leave a comment.ethan Y.
Customer did not leave a comment.donna D.
Customer did not leave a comment.KEVIN H.
We like it!ROBERT R.
Customer did not leave a comment.roy don V.
Customer did not leave a comment.fank E.
Customer did not leave a comment.austin W.
The equipment worked great. Our biggest beef is with the website not showing the information correctly in all the places and the inexplicable changes in price and other details of the rental between the time of booking and the pick-up of the equipment. We had to call the U-Haul regional office several times about this, which caused considerable stress. Seriously, you need to get this figured out! It's the only thing that would give us pause about recommending U-Haul to others.Brian G.
Customer did not leave a comment.Al G.
Customer did not leave a comment.Amy E.
Customer did not leave a comment.keisha and derek b. | Overall Experience
Knowledgeable and professionalKEVIN T.
Friendly, Kind, Fast, ThoroughMindy A.
This place was great. I would give them A+Virginia V. | Overall Experience
Customer did not leave a comment.steven B.
Put new tires on the trailer that I hauled I got there to pick it up and it had a flatbobby S.
Customer did not leave a comment.DANNY W.
I used the newer larger units built, nice knowing their were cameras and a security access code for entering through the gate. Must provide your own lock with keys for your unit, however, it's nice knowing that Secure Storage hBEVERLY M. | Overall Experience
Make sure contract is correct.gerald K.
The tail lights did not work with our pick-up. We had brake lights and blinkers so made it fine. Could have been our pick-up.EVELYN B.
The woman that worked up front WAS THE NICEST LADY AND VERY VERY HELPFULL!!!!! SHE NEEDS A BONUS!!!! YOU WILL GET MY BUSINESS AGAIN AND ILL TELL PEOPLE TO STORE THEY"RE THINGS THEREmelissa i. | Overall Experience
Customer did not leave a comment.Brent P.
You are already awesome. We totally appreciate you.KEVIN H.
Customer did not leave a comment.angela J.
They charged are card for damages but didn't provide a estimate or invoice.Clay B.
Employees were very friendly and helpful getting the car loaded on the tow dolly. I hope in future they will draw the attention of their customers to the fact that U-Haul sends out deliberately misleading emails regarding the return time, and that there is a fixed time for return not specified in emails sent from the company, and that any returns after that not-clearly-presented time will result in getting charged for an extra day.Anneka L.
Always willing to help and get things done the way the customer wants it !!😊dorthory F.
The 319 S HWY 59 location was awesome! Helpful, friendly, communicated well. However, I was originally scheduled to drop off at the location on Holly Street. The woman there wanted me to drive onto neighboring property and pull up a steep ledge, my SUV got center caught on the ledge and I had to back off, then she wanted me to back between a tight space off the same ledge, when I told her I couldn't she told me that I had to or I couldn't drop there. They had about 15 empty parking spots in a completely empty parking lot and she refused to allow me to drop in a parking spot saying that she needed the space for customers (that lot is always empty). Oh and the light wiring that UHaul installed for this rental broke during my trip. I had 5-foot wires hanging out the back of my vehicle and the right turn signal stopped working After the experience with customer service before I even picked up my rental and the experience attempting to drop off at the Holly street location I don't know that I will ever use UHaul again.ANGELA B.
Customer did not leave a comment.Douglas L.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.Hollie W.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.rush B.
Customer did not leave a comment.Gary K.
Everything was good.i would highly recomend it.kevin H.
Customer did not leave a comment.Collin Q.
Customer did not leave a comment.Amanda A.
Customer did not leave a comment.ryan S.
Great customer service from this locationRICKY S.
Customer did not leave a comment.tom S.
Had a bad experience with another dealer, found this place and they ACTUALLY wanted to help us with our needs. They were super friendly and understanding.Mark S.
Earlier pickup timesRusty M.
Give them all the details of the pricing and don't screw them overzach E.
Was a little higher than yesterday and didn't know why exactly,but a good place.Terry K.
Great place with a great lady that runs the place.Terry K.
Came out with me. They unhooked the trailer. Noticed hitch needed some lubrication, and took care of it. Very professional and helpful!David S.
Customer did not leave a comment.Lonnie W.
Customer did not leave a comment.Tom M.
Awesome friendly and helpfulgary C.
Customer did not leave a comment.STEVEN V.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.David S.
When setting up the reservation by phone with U-Haul online--nationwide, not this location-- U-Haul did NOT inform that if I turned the vehicle in one or two days early, I would still be charged the same as a 4 day rental.Edwin P.
Customer did not leave a comment.memerley M.
No help was offered to connect / test trailer on car.John D.
Customer did not leave a comment.Peter G.
Customer did not leave a comment.Rito W.
Customer did not leave a comment.levi S.
Nothing was Greatrandell B.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Glen R.
I have rented u-hauls in California, Oklahoma and Arkansas and this has been the best experience overall. The location was easy to find. The staff was exceptional and extremely friendly. And the equipment was the cleanest I've ever rented. I would highly recommend this location to friends and family and I will come back the next time I need to haul something.michelle W.
great experiencePAT O. | Overall Experience
Very helpful and friendly.JAMES W.
We have been using this storage facility for over a year and it has always been clean and well maintained. The staff are very helpful and always had an answer.KEN M. | Overall Experience
Customer did not leave a comment.Vaughn K.
Really nice, helpful people and a pleasure dealing with.micheal h. | Overall Experience
Super customer serviceAnne T.
Renee was great ??.ruth A.
Customer did not leave a comment.Robb T.
Have the trailer available at the scheduled time.Mike M.
They had a note up to call them and they will come but that wasn't till 10 mins later so we could of dropped it off closer and just left the key instead of us having to pass two closer places and having other closer uhaul around us not their fault on location drop off by they could be at the location can't recommend because wouldn't know if they would even be at the location we put more then half a tank of gas and got a receipt saying we only put it at less then that so not happy about thatAnn J.
Customer did not leave a comment.Brenda M.
Customer did not leave a comment.Robert A.
I went to original location to pick up trailer. I had a confirmation text that a trailer was reserved for me and to pick it up at 12 noon. I showed up at 1;45 and they had rented my reserved trailer to someone else. I was differed to the West Siloam mini storage location. The ladies running the business need some training on how to use the software and how to check out equipment.Pat M.
Customer did not leave a comment.Paul S.
The location as closed. So I could not sayRita C.
Very satisfied!vernon T.
Customer did not leave a comment.William M.
Customer did not leave a comment.David H.
They were very helpfull and friendlyJohn J.
Very helpfull and friendly. Fast serviceJohn J.
Great Uhaul place! They really helped us out in a pinch. Very friendly!page T.
The truck wouldn't start when we went to return it. Had to wait for roadside assistance. The driver who came to assist us told us that he recently had to jump start the same truck. That indicates to me that the truck wasn't well maintained.Trevor W.
Customer did not leave a comment.tom S.
Very good to do business withrony R.
Customer did not leave a comment.rony R.
Customer did not leave a comment.Victor O.
Great peopleDerek A.
Quick service, I was in and out and they were very friendlybilly M.
I was in a bind and needed this trailer. The lady came in on her day off, (The business was closed on Sunday), and rented it to me. I am so thankful that she did. Thank you very much.Doug T.
Customer did not leave a comment.myron H.
This has not been my only contact with this location. The manager and her staff are professional and helpful. The manager maintains the storage units and they are always clean and well kept. If there are ever any problems they usually have a solution. This is where I would go to rent u-haul equipment or to rent a storage unit and I do have both closer to my home.Steven S.
Customer did not leave a comment.James C.
Customer did not leave a comment.Darril H.
super fast processing the paperwork so i could get back to moving, very friendly and personable staff. Clean storage rooms, good variety of size options.Privacy R. | First Impressions
They were very helpful and easy to work withPrivacy R. | First Impressions