Customer did not leave a comment.
Alfred G
Customer Reviews for Secure Space Storage Fayetteville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone I dealt with at Uhaul over phone and in person was super helpful and generous. 10/10 service and equipment. No freakin lie!
Matthew HGreat customer service
IVA MAgain, keep it up. Interaction went very smoothly and quickly, and everyone was very helpful.
JAMES Ffriendly and very helpful
Leslie HNothing it was an excellent experience
Kristi AAlways great to experience.
SEAN HGreat customer service ! 1st choice location to rent a trailer from.
Thomas MThe drivers door is couldn’t close properly, the speedometer was 15-20 miles off, the entire truck shook at 30. The truck was dirty and had cigarette ashes and heavy smell of it too. The key was bent and you really had to push and jimmy the key to start it. The absolute worst experience I’ve had with U-Haul.
Melodey AGreat service!
Scott RI will continue to use this location for future needs. The gentleman was extremely helpful and is a credit to your organization.
Gary SEverything perfect.
PAUL WFirst off, not sure why U-haul as a company decides on their own to estimate how many miles and how long I need the truck for an out-of-town move but I could have given all the numbers myself. Instead I'm charged for an entire day more than I need automatically with no option to change that estimation. Turned the truck in 21 hours before it needed to be brought back. That's also including letting it sit in the driveway overnight empty the night before, could have turned it in sooner, should have kept it longer so you guys couldn't rent it out early. Charged an extra 14-15 bucks for the extra miles I needed. Could have taken that out of the extra time you guys automatically made me pay for that I didn't need. That's what I call modern theft.
Dallas MVery well maintained location that represented U-Haul in a positive manner, I did after hours drop off so no assistance was available.
Eric SLast time I used U-Haul was 20 years ago. This go round wow things have changed. Modern technology, helpful employees and expanded services. Very good experience!
Todd GThe employee who helped me was extremely nice and friendly.
Michael PEfficient, helpful, and friendly.
Kyra CThe location had no cell service or WiFi available which made the mobile check in process extremely difficult. Kept having to take a picture then drive a minute away for it to upload and repeat that process for like every step. It took us 20+ minutes to check the truck back in which is ridiculous.They need to provide wifi for guests
Morgan VJordan was professional and polite.
Joe LRepresentative was very helpful and very friendly.
Edward MNone.
Baret BVery professional and efficient in assisting me with a trailer rental and returning.
ROBERT RGreat Customer Service, friendly
CHESTER LThe manager was concise with his directions and I dropped the trailer and left.
Karla HThe truck made some scary rattling sounds and the engine made a strange whirring sound a lot. It drove ok, but made me nervous. My biggest complaint was filling the gas to the exact level we got the truck with and then still being charged extra for fuel. I even took a photo to ensure we were at the same level. I was told it was just under a half tank which was false....it was between 1/4 and a half and I filled it to just over that. Then was charged AGAIN for fuel. while the guy at check in was nice and helpful, it feels scammy to be double charged. If that was the case, I wouldn't have even spent money to put gas into it.
Stephanie FI would highly recommend someone to choose a different service for renting to move. I normally am very understanding about how things can happen and mistakes can be made. We’re human. From the beginning, the first location we chose didn’t even authorize a pickup for the truck in their system. They didn’t even make keys accessible. We had to drive further to pick up a different truck. Upon pickup, the app takes way too long. I submitted photos, etc. During our drive, the vehicle engine had issues shifting gears. It was older and seemed to have been used a lot. I’m definitely understanding about that. Our drop off was scheduled for 1pm. I called and asked if we could push the time without extra fees. I was transferred to a rep named Kristie (sorry for any misspelling). I inquired about any fees, for pushing the drop off time. She asked me questions and I did pause her, stating that I wasn’t ever going to cause a fuss from the beginning, but we were pressed for time and only needed to know if there would be a fee for extra time. She stated she was required to ask me questions, and if I wanted to speak to someone else, I could hang up. I asked her what other questions she had, and she ended the call with me. I called back and requested a supervisor. I was transferred to Adara (sorry for misspelling here too). I brought up the issues, she stated on the recorded line that we could have the vehicle until the next morning at 7am. I asked if there were extra fees. She said no, no extra charge. Monday comes around. I was billed for an extra $138 ON TOP OF MY $181.93 I PAID for apparent “mixed fuel”. Absolutely unethical and outrageous. On top of that, part of that extra fee was for extra time when I was told I wouldn’t be charged for it. This whole experience was a joke. Like I said, I understand that sometimes something can happen, but the whole day was full of issues. It’s completely uncalled for. Nothing was honored. I’m attempting to dispute within the company for those charges but who knows what will happen there. Don’t use u-haul.
Celina CJordan was very helpful and transparent. Answered all our questions and then some.
nancy mThis was a last minute schedule change. I am great full the truck was available for use a day early.
John FNothing to improve. Great service!
William BDropped off after hours. Location was easy to find and park truck
Richard HService was good, the truck itself not so much
Paul SWifi is iffy at this location so it was difficult to use the mobile app . However our manager was very quick to check us out and we were on our way
Christine GWhen I was renting the truck, I had trouble submitting photos and receiving pickup instructions due to there being bad service at the location. I highly recommend them getting Wi-Fi with a provided password because it took me almost an hour to complete to get the key. Same issue when returning the truck. I also wasn’t able to submit photos of the truck when returning to show that it was in perfect condition & clean. The app kicked me out and I wasn’t able to finish the submission of photos and answers so I hope I’m not charged extra for anything. Also, the tires should’ve been checked before we took the truck, when we were driving down the bypass it was vibrating and the tire blew when We were only going 20-25 mph where there were no obstructions to pop the tire so it was already like that when i picked the truck up. Roadside assistance was excellent. They were able to pinpoint my location even though I had bad reception & the provider was quick to fix the issue.
Kali FThe local operations was great - Jordan was on top of everything. Meanwhile, your 24/7 MOBILE CHEICK-IN WAS TERRIBLE. I was held up for a little over an hour getting my truck, trying SEVERAL attempts to make payment arrangements. The first debit card I tried, which had a balance of 2 1/2 times the estimated amount, was unsuccessful. The second debit card I tried to use kept getting an error message saying I "need to update the expiration date". This was just not true - my expiration date (6/26) was completely current. I tried your live customer service, which was unhelpful. Finally, I tried a credit card - which we prefer not to use - that worked. All in all, your 24/7 sounds really good, but it was very inconvenient.
Rodney SBe exact with the mileage. My paperwork mileage was incorrect due to a service technician test driving the vehicle after the pre check and rental paperwork had been completed. The mileage was about 10 miles difference.
Jeff BNo problems at all! Everything was great!
Parion JGreat service!!
SCOTTIE TThe manager was very professional and helpful.
Judy HAvoid Springdale location and use them
Laura sDrop off location was wrong. Web site gave an address when ordering, return address on contract was different, got to Lincoln to drop off and location was a vacant building. There was a uhaul place less than a block away. We dropped there. Was not right location but the guy where we dropped never even asked. Then phones calls and where is my trailer issues.
Steve MFriendly staff and convenient location
Thomas MGreat service! All went as planned.
Scott MVery helpful and the process was easy! Highly recommend.
Wittney JGreat professional service!!
Cynthia BUhaul online self return is not working
Xinde ZBuenas atenciones al cliente me sentí como en casa
EDISON EI dropped the trailer off at the location stated on my email from your company and I was charged for dropping it off at the wrong location. I showed the email to your employee and he said he would fix it. FIX IT must mean charge the customer for Uhauls mistake
Henry CI rented the truck for 24 hours and I thought I had put pick up time for 10 AM so I showed up at 10 AM but I actually had put 12 PM as the pick up time. I asked the clerk if that was OK and he said yes so I went ahead with the rental but because of paperwork and the fact that I had a storage unit rented and I had to wait for the Clerk to unlock my storage unit because it was my first time to open it I actually didn’t pick up the truck actually get in it and drive it until after 11. I brought the truck back the next day at 11:13 AM and turned in the keys. I got the bill and it showed that I owed for two days of rental which surprised me. Had I known it was gonna charge me 24 hours for a 52 minute late drop off which wasn’t really late considering I didn’t actually get in the truck and drive it off until 11 something the day before I would’ve kept the truck for 23 hours and eight minutes longer. I don’t think you should charge someone for 24 hours of rental if they’re only late an hour or less. It should be a late fee or a partial rental or something instead of the full days rental extra.
Deidre TPaul was exceptionally helpful and personable. Will gladly return next time I need to rent.
Ben JKeep doing what you are all ready doing.
John WOutstanding service.
Michelle GThe person working was short and annoyed by work. The truck had a check engine light come on.
JOSIAH H