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JUSTIN H M.
Customer Reviews for Secure Storage Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office lady was phenomenal and very helpful. The trailer did not have is running lights operable, but brake and signal lights worked well. I dealt with this location in the past - always very nice experience.
MARTIN P.Great customer service
Cheyna K.There was only 1/4 tank of gas at the pick up time, had to stop and get gas before I could even get to the house to load. I returned it with more gas than it had when I picked it up. Other than that, I did not have any problems.
BRADLEY E.They were awesome, very helpful, and very friendly, very professional. I would give them a A+ plus rating. Thank You
DEBORAH B.Used the app return as they were closed when returned, easy process
JOSHUA C.Friendly and helpful service. Personnel attached the trailer and made all connections. She also went over the safety features and checked to be sure everything worked properly. Great service.
Charles S.Good
LARRY W.The one truck that I was getting was not on the lot . When I got there I was told my reservations had been moved to 3P.M no one every called me . I also was never told about the one way process and price.
KIMBERLY P.Bridgite was very helpful and accommodating
Martin P.Bridgette is awesome with customers!
JAY T.Great customer service truck was new
EDWIN K.GREAT customer service! Everything was clean and ran well. Would definitely recommend this place.
MICHAEL G.Quit harrassing them when the owner says bring truck back by monday because they are closed on the weekends. Quit trying to charge them for the weekend
Vicki C.Very courteous and understanding and very friendly
Carlton W.Very nice and helped us with rental units too
Michael Y.Were no there when told truck would be available for pickup. Told we could drop off truck in Kilgore, but not true. Mileage on truck was incorrect. Blamed district manager for all issues.
Marilou B.You have a lot problems going on. I made a reservation for a 6 x 12 trailer but they didn't have one. Then I had to drive to another location that had one and it took an hour to finish documentation. The location that was on the contract to return the unit wouldn't accept the trailer. He told me to take it to another Uhaul place down the road. So that was another 15 minute commute out of my way. The whole process was completely unsatisfactory. Not happy at all. Very unprofessional.
David S.