Customer Reviews for Secure Storage Systems
(U-Haul Neighborhood Dealer)

55 reviews

6376 US Hwy 259   Longview, TX 75605

(903) 686-9991

Location Hours

  • Monday:
    8 am - 12 pm / 1 pm - 5 pm
  • Tuesday:
    Closed
  • Wednesday:
    8 am - 12 pm / 1 pm - 5 pm
  • Thursday:
    Closed
  • Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(903) 686-9991

6376 US Hwy 259
Longview, TX 75605

Services at this Location:

Location Hours

  • Monday:
    8 am - 12 pm / 1 pm - 5 pm
  • Tuesday:
    Closed
  • Wednesday:
    8 am - 12 pm / 1 pm - 5 pm
  • Thursday:
    Closed
  • Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
3.0

Customer did not leave a comment.

Rebecca V. 
Rating:
3.0

Customer did not leave a comment.

Wade W. 
Rating:
3.0

I had to go to 3 different uhaul sites in order to get my truck that I rented. The times on uhaul site does not actually match the time the places were open.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Easy drop off

William M. 
Rating:
5.0

Easy and fast

John R. 
Rating:
5.0

My experience was wonderful. The UHaul representative (not sure of her name) was awesome- very friendly, helpful, and even hooked the trailer up to my Jeep. She was great!

KIMBERLIE N. 
Rating:
5.0

The wonderful ladies went all in to accommodate our last-minute moving needs.

STEVEN NATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

The office lady was phenomenal and very helpful. The trailer did not have is running lights operable, but brake and signal lights worked well. I dealt with this location in the past - always very nice experience.

MARTIN P. 
Rating:
4.0

Customer did not leave a comment.

COURTNEY S. 
Rating:
5.0

Great customer service

Cheyna K. 
Rating:
4.0

There was only 1/4 tank of gas at the pick up time, had to stop and get gas before I could even get to the house to load. I returned it with more gas than it had when I picked it up. Other than that, I did not have any problems.

BRADLEY E. 
Rating:
5.0

Customer did not leave a comment.

Jarron C. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

Customer did not leave a comment.

Cameron B. 
Rating:
5.0

They were awesome, very helpful, and very friendly, very professional. I would give them a A+ plus rating. Thank You

DEBORAH B. 
Rating:
5.0

Used the app return as they were closed when returned, easy process

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

CHEYNA K. 
Rating:
5.0

Friendly and helpful service. Personnel attached the trailer and made all connections. She also went over the safety features and checked to be sure everything worked properly. Great service.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

Good

LARRY W. 
Rating:
1.0

The one truck that I was getting was not on the lot . When I got there I was told my reservations had been moved to 3P.M no one every called me . I also was never told about the one way process and price.

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Bridgite was very helpful and accommodating

Martin P. 
Rating:
5.0

Bridgette is awesome with customers!

JAY T. 
Rating:
5.0

Great customer service truck was new

EDWIN K. 
Rating:
5.0

Customer did not leave a comment.

LINDA F. 
Rating:
4.0

Customer did not leave a comment.

DANIEL HENRY D. 
Rating:
5.0

GREAT customer service! Everything was clean and ran well. Would definitely recommend this place.

MICHAEL G. 
Rating:
4.0

Quit harrassing them when the owner says bring truck back by monday because they are closed on the weekends. Quit trying to charge them for the weekend

Vicki C. 
Rating:
5.0

Customer did not leave a comment.

Tony E. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

JAMES LAWRENCE K B. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

KENDALL C. 
Rating:
4.0

Customer did not leave a comment.

Huey J. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY TAYLOR D. 
Rating:
5.0

Customer did not leave a comment.

JESSE D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA GLENN J. 
Rating:
4.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

LLOYD F. 
Rating:
5.0

Customer did not leave a comment.

wanda P. 
Rating:
5.0

Customer did not leave a comment.

Gilson F. 
Rating:
3.0

Customer did not leave a comment.

Richard E. 
Rating:
4.0

Customer did not leave a comment.

Meagan R. 
Rating:
5.0

Very courteous and understanding and very friendly

Carlton W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Very nice and helped us with rental units too

Michael Y. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
2.0

Were no there when told truck would be available for pickup. Told we could drop off truck in Kilgore, but not true. Mileage on truck was incorrect. Blamed district manager for all issues.

Marilou B. 
Rating:
1.0

You have a lot problems going on. I made a reservation for a 6 x 12 trailer but they didn't have one. Then I had to drive to another location that had one and it took an hour to finish documentation. The location that was on the contract to return the unit wouldn't accept the trailer. He told me to take it to another Uhaul place down the road. So that was another 15 minute commute out of my way. The whole process was completely unsatisfactory. Not happy at all. Very unprofessional.

David S. 
No reviews have been submitted for this location.

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