I was not informed that I needed to retune the vehicle with any specific amount of gas. Therefore, I retuned it nearly exactly as received (variance of roughly 7-8 miles worth of gas). When I received my final receipt, I was charged a $30 fee and $42 (6 gallons @ $7/gallon). This is a complete scam that this place is running. I'm 100% positive they charged the last renters the same fee for how they returned it, yet never filled the gas, as the next renter I'm supposed to make up the difference while they pocket the money, charge me for the gas, and turn around and give the next renter an empty truck too! Quite the scam they're working!!
Samantha R
Customer Reviews for Security Public Storage Roseville LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was in the office when I went to return the vehicle. Was charged an additional 95 dollars
AARON WAll went smoothly and everything was presented in a professional manner.
THOMAS WKnowing it's not always possible, available trucks closer to reserved location.
STEVEN BAwesome!
BRIAN KThe man at the desk was kind and informative. Made check out easy and welcoming.
Veronica GOnly drove uhaul for 22mikes and it took over$45 to bring gas up normal faw.
tyrone cWe ended up dropping the rental back to where we rented it from due to the awesome customer service we received!
Debbie W