Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

404 reviews

13650 Imperial Hwy   Santa Fe Springs, CA 90670

(562) 356-9120

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(562) 356-9120

13650 Imperial Hwy
Santa Fe Springs, CA 90670

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–4 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The floor in the truck we used had a panel that dipped down, and wheels got stuck at times when going over it.

KATHLEEN S 
Rating:
5.0

Great help , pick up and drop with no hassles . Great Job

Ray A 
Rating:
4.0

Great location friendly people and will return!

Frederick S 
Rating:
3.0

Rented a dolly and it was not included. Called and was told to go back to pick up. Since it was inconvenient, I just asked to remove the dolly rental.

Manuel B 
Rating:
1.0

They charged $25 cleaning fee. I returned the vehicle in the same condition as I borrowed. Do you have a hidden charge? I used U-Haul for 20yrs. This is the first time in my life. U-Haul Contract 86608760

JUN W 
Rating:
5.0

Customer did not leave a comment.

ERICA S 
Rating:
1.0

Whoever helped me with the drop off was very rude and was trying to shoo me off. He was trying to make me leave before taking pictures of the odometer and truck. I tried to tell him that the pictures are for the app and not me but he thought I was just wasting his time and he was very rude and disrespectful.

KEVIN G 
Rating:
5.0

Need to compliment Emily from your West Covina Location. I was a little grumpy, edgy and she maintained her composure and dealt with me in a courteous manner. Kudos to her and please let her know that I apologize for my rude behavior. Joe Diaz

joe d 
Rating:
5.0

Customer did not leave a comment.

Sean G 
Rating:
5.0

N/A

Juan A 
Rating:
2.0

Change of pick up location day before pick up, system problem delaying pick up of truck, confusion over what was reserved, different truck than what was ordered was received, 1 hr delay in pick up of truck due to system issues, but provided extra miles for incomvenience

SALINDA L 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M 
Rating:
5.0

Fast and quick customer service! Def coming back again.

rosita o 
Rating:
5.0

Customer did not leave a comment.

MARIO M 
Rating:
5.0

Customer did not leave a comment.

victor e 
Rating:
5.0

Great customer service, I will come back just for that. Thank you.

Miguel C 
Rating:
5.0

Drop off was quick and easy.

Gary B 
Rating:
5.0

Customer did not leave a comment.

POOM S 
Rating:
5.0

Customer did not leave a comment.

Kristin F 
Rating:
3.0

Customer care was lacking. Both folks who were attending at the day appeared disinterested and minimally responsive to questions I had, e.g., little no eye contact, a reluctance to help with questions

Rafael G 
Rating:
5.0

Customer did not leave a comment.

ALLY S 
Rating:
5.0

Customer did not leave a comment.

ALLY S 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Customer did not leave a comment.

MARIO M 
Rating:
5.0

Customer did not leave a comment.

Sebastian L 
Rating:
5.0

Customer did not leave a comment.

Randy B 
Rating:
3.0

Friendlier reception

Adriana V 
Rating:
5.0

Customer did not leave a comment.

Louis L 
Rating:
5.0

U Haul has always been my choice to side me in my ventures, from California to New Jersey in 1970 and to today 2023 to my new home here California. Thank you again I appreciate the care.

Evelyn S 
Rating:
4.0

Customer did not leave a comment.

Ralph D 
Rating:
5.0

Customer did not leave a comment.

MARIO M 
Rating:
5.0

The Agents are very polite and Friendly thank you for having good customer service Reps...

KEYAN M 
Rating:
5.0

all went smooth

Oscar P 
Rating:
5.0

Customer did not leave a comment.

TIFFANY Y 
Rating:
5.0

Customer did not leave a comment.

Lorraine L 
Rating:
5.0

Customer did not leave a comment.

POOM S 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
4.0

The location was good overall, but my only complaint was that I made reservation to return equipment at 6 pm and the facility closed it’s gate at 5 pm. It wasn’t clear in text message that I couldn’t return after hours. It would’ve been helpful to know that ahead of time so that I could’ve brought the equipment sooner. However, I was able to call customer service & they extended my reservation until the next day so I was able to make my return easily the next morning. So I would still recommend the location and use this location again.

Putheary S 
Rating:
5.0

Customer did not leave a comment.

Jedidiah C 
Rating:
5.0

Great service.

JULIO R 
Rating:
4.0

Customer did not leave a comment.

Araceli R 
Rating:
1.0

Terrible customer service. Young man and woman who worked were extremely rude and lazy. More concerned with there phone then helping MY ELDERLY MOTHER. Also made her return the rented truck in 2 hours instead of relying all options to her. Like returning truck the next day for SAME PRICE. my mother felt taken advantage of by these employees

freddie m 
Rating:
5.0

Customer did not leave a comment.

Ricardo B 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
4.0

Customer did not leave a comment.

Arnold J 
Rating:
5.0

Customer did not leave a comment.

Po C 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA V 
Rating:
5.0

There is no room for improvement from me. You were very kind when I picked up the U Haul truck in the evening to pick up my new couch and when I returned the truck in the morning the service was just as kind. All customer service was pleasant and professional. I will definitely be returning to this facility. And thank you for such a great truck the air worked great and was clean. My trip was wonderful.

tatia s 
Rating:
5.0

The lady and gentleman working there were very professional, nice, kind and patient!

CHARLENE P 
Rating:
4.0

Customer did not leave a comment.

Dengwen B 
Rating:
5.0

The trucks are kind of old, but the staff is friendly and check in, and our process is fast and easy. I had no issues with the truck during an in town move

CRAIG V 
Rating:
5.0

Customer did not leave a comment.

Cathy O 
Rating:
5.0

Customer did not leave a comment.

Jessica R 
Rating:
5.0

Customer did not leave a comment.

Mike B 
Rating:
5.0

Customer did not leave a comment.

Cesar G 
Rating:
5.0

Customer did not leave a comment.

Luis M 
Rating:
5.0

Customer did not leave a comment.

alexis l 
Rating:
5.0

My entire experience was positive. The customer service representative was very responsive to my questions and helpful.

Supat M 
Rating:
5.0

Of all the Uhaul locations I’ve worked with in the past (3-5) I can say with confidence that this location is by far THE BEST. Great location, friendly people, everything has been so easy and efficient. Thank you!

SONYA Y 
Rating:
5.0

Very nice people

debbie f 
Rating:
5.0

Very nice unit.

JULIO R 
Rating:
2.0

The early pickup did not work, said I could not be verified, even though I've done it several times in the past. The drop off is not very understandable and the phone operator was no help

Michael S 
Rating:
5.0

Everything was great 👍

darlene a 
Rating:
5.0

Excellent customer service. Smooth and pleasant transaction. A+ in my opinión. Would go to them for my next move.

DANIEL C 
Rating:
1.0

Customer did not leave a comment.

MIGUEL C 
Rating:
5.0

Customer service was outstanding!

Mark S 
Rating:
5.0

Customer did not leave a comment.

REBECCA A 
Rating:
5.0

The service was great and friendly thanks.

Jose C 
Rating:
5.0

Nothing,everything excellent.

Luis M 
Rating:
5.0

Customer did not leave a comment.

MARISOL A 
Rating:
5.0

Customer did not leave a comment.

KITTY Y 
Rating:
5.0

Customer did not leave a comment.

Miguel A 
Rating:
5.0

Customer did not leave a comment.

MARIO M 
Rating:
5.0

Customer did not leave a comment.

SALVADOR M 
Rating:
5.0

Thanks for make our good holly dayw/ fast servises

OTONIEL S 
Rating:
4.0

Customer did not leave a comment.

JOSUE O 
Rating:
4.0

Customer did not leave a comment.

Justin R 
Rating:
5.0

Customer did not leave a comment.

MARIO M 
Rating:
5.0

Customer did not leave a comment.

Leon W 
Rating:
5.0

The staff was very responsive. They even open early to check us in. The only issue we have is that a car trailer was connected to the rental truck and had not been removed. We were told that if we could wait an hour, someone would come to unhook the trailer. Sine we were pressed for time, We ended up disconnecting the trailer ourselves.

Alen C 
Rating:
5.0

Staff at site was very courteous and professional

Cobb W 
Rating:
5.0

Customer did not leave a comment.

Reynaldo R 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C 
Rating:
5.0

Nothing, you’re doing great!

Shelly D 
Rating:
5.0

Everyone I interacted with at this location was so kind and very helpful. Great customer service.

Matthew C 
Rating:
5.0

good

Jeff L 
Rating:
4.0

Customer did not leave a comment.

Dave C 
Rating:
5.0

Customer did not leave a comment.

Yoonsung L 
Rating:
5.0

Customer did not leave a comment.

Priscilla W 
Rating:
5.0

Although initially there was some miscommunication on time of pick up, ANGELA went out of her way to make sure I was able to pick up the rental! If she isn't the manager, whomever is in charge needs to promote her! SHE 100% MADE THE DIFFERENCE, THANK YOU ANGELA!!!

Daniel V 
Rating:
1.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Moving day is so stressing in its self & the staff made everything so comfortable.i will definitely recommend this facility in the future.

DAISY C 
Rating:
5.0

Customer did not leave a comment.

Barry S 
Rating:
5.0

Garrett is awesome! Thanks

PAUL H 
Rating:
4.0

The manage, Mr. .. promptly solved the issue of gas tank level and showed his professional to me as customer. The store needs large sign or post showing U-Haul office.

Jaesung S 
Rating:
3.0

I reserved a uhaul truck online and When I arrived to pick up my assigned uhaul truck at the location there was a couple of giant slabs of concrete and an iron table in the back of the truck that were too heavy to remove. This was inconvenient because then the front desk lady had to try to find me another vehicle and was unable to find the same size vehicle. I was over an hour behind schedule which was very frustrating.

Maritza M 
Rating:
1.0

Was given a truck with a pad-locked cargo door full of furniture which I only found out after I got to my destination... A completely useless truck. An hour later, a stranger showed up with the padlock key and exchanged my truck for a larger truck which I didn't need but accepted it anyway to try to make progress. I missed both my pick-up and delivery windows which cost me twice the time and money. They said they would not charge me but instead gave me just a $15 discount and all charges were based on the larger truck which I never ordered. Truly shameless and I expect a refund ASAP.

Marc L 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
3.0

The equipment was clean but ants were crawling inside the vehicle. Staff was not very intuitive - took 30 mins to check out a vehicle that I had a reservation for. The woman had to check In the vehicle from the last person but I booked the first reservation for the day at 9am open. When I returned the vehicle the lady asked if I had any trouble with the van and after I answered I stood waiting for 5 minutes before I asked if she needed anything else from me. She just said no - didn't offer a receipt or let me know I was all checked out - I asked her " so I've just been waiting here for no reason " she mentioned some people like to wait until the process was done. Just confusing, not enough communication - waste of time guessing what she needed next.

Sierra T 
Rating:
3.0

Customer service was good. The truck did what it had to do.

Edward A 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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