Customer Reviews for Security Public Storage

Thank you for being so accommodating, clean truck and ran well.. maybe check the breaks. They made a little noise

The customer rep needs to wear a mask! Otherwise it was good.

Better customer service. Avoid automatic fees.

It was a nice experience. The lady who assisted me was extremely helpful and pleasant.

Clean out the trucks before renting them out.

Arrived to pick up rental at 10:00am the truck that was rented by customer before us did not bring back the Rental till 11:30am. I know and at times you can be back little late, but I wasted 1 1/2 hours sitting outside building waiting. We we're told they couldn't do anything but wait for there return. Yet that made us late for our pick up. People have some consideration.

👍

Every truck should have a ramp. The one I rented did not have one and it makes everything harder to load!

The truck was dusty and the lady at the location was a bit rude

Had a great experience with your truck especially with the air conditioner...truck drove smoothly and the price was alot cheaper then Penski. Thank you for your clerk's assistance with all the paperwork, it was great. Next time no need to call any one else!

Great rental experience! Staff was efficient, friendly and went out of their way to make us feel welcome - even during COVID restrictions! Highly recommend THIS location!

The woman running the location wouldn't open the door, it was locked. There's no indication I was to wait until someone showed up to help me. When she talked to me it was through a door I could not hear and then made me bend down to hear from a hole in the door. I was told to return equipment by 5pm. I was not told that the gate was closed and I couldn't get access to my personal vehicle in the lot. I wasn't told what to do if I had to return after hours. Really unprofessional service and a lot of unnecessary hassle that I could have avoided had I been spoken to.

I know its just a moving van, but it was extremely dirty in the outside. The inside was very clean. Thank you U-Haul.

The employee blamed my debit card for the transaction not going through, saying that I should have used a credit card (which I don't have) then swiped/tried again and it went through just fine. Moving is stressful enough, this added panic was unnecessary.

they add extra charge in my rent when I ask them to remove it she said I will then she didn't do it

I went to this location at 9pm because the U-Haul reservation said you can drop the truck off any time after hours as long as you do the online check in for the truck and drop the key in the box. However; this location has a gate and you can not go after hours. I tried to call the office and U-Haul but no answers so I had to drive back home and go back the next day. The next day they asked me to come early because the person who needed the truck arrived early. I told them about the inconvenience the night before but they did not say much about it. I called in the morning to make sure the gate would be open and no one answered. The U-Haul customer service had to call for me to find out.

Fast friendly service! Love this place, have rented trucks here many times.

Better customer service

Cargo van looked like it hasn't been washed in weeks. Returned the car at the same fuel level, but they charged me for 1.5 gallons claiming it wasn't returned at the same level. I have pictures to prove it was returned at the same level as pick up. Won't ever rent from this location or maybe any U-Haul again.

truck was not clean, prior user had moved gravel, there was residue everywhere. But not a problem for me, I was moving concrete block. The cleaniness was not a problem, I just did not ant to be charged a cleaning fee- so I showed the clerk before I left with the truck. I was satisfied with the vehicle- will use this facility again if I need a rental.

I have to say that the Security Storage is great, but I am NOT HAPPY WITH UHAUL!!! First I reserved a truck, that was TOO SMALL and now I have to wait until I get enough money to rent YET ANOTHER truck to bring the rest of our stuff in storage. I TOLD the person I was talking to when reserving what we had and still we get a small truck, NOT HAPPY!! I paid $1300 for something that didn't even do the trick! Not to mention the LONG drive to Oregon

Picked up truck at 9am, no problem truck ready, only used it for 1.5, it was a quick move, when returning they thought I was bringing it back cause something was wrong, but nope move was completed fast. When prepared things move smoothly! Would recommend this location, easy to find.

by far the best customer service when I've had to rent a uhaul which is once a month.

so far the best location and customer service when renting a Uhaul.

The mobile app and self-pick up service is a lengthy and difficult process. It also takes more than an hour to get a representative on the uhaul phone number to assist.

Thank you for the easy transaction and professional service. Thank you again for the frequent follow ups.

I was really impressed with the speed and efficiency of the rental process and customer service representative who assisted us. Thanks for making this such an easy process!!

I received 3 phone calls hounding me to confirm that I was dropping off the truck at the scheduled drop off time. 2 phone calls the evening I received the truck and 1 time the morning of the return. I returned the calls and clearly none of the associated at this location made a note of my return calls confirming. I also told the person in the morning that they were hounding me and their reply was we have this truck rented a half an hour after my drop off time. I have never experienced this and would chnage my drop off the location in the future to avoid being hounded. When I picked up the vehicle the associate at that office said I can request a loca8closer to my house, has he left it open. Quite annoyed.

Nothing everything was good

Gas gauge was given to me at what was said 3/8 tank. When I turned off the lot the needle never went over a quarter tank. The. I was charged the extra amount at the end.

The woman was very rude and not accommodating. I tried calling explaining to them that I was on my way but would be late. No one answered when calling at 0850. Tried calling again but nothing. When arriving they tried to charge me for miles when I clearly did not exceed my miles but did charge me for an entire extra day for being late (less than an hour). So basically paid for another 24 hours without any use of it. Totally ripped off by this facility. Should never recommend them or have them used as a drop off facility. They make a BAD name for UHAUL.

This is the best location you could possibly rent from!! Turner Kimball

best location to rent a U-Haul. Friendly, courteous and professional.

Hellen was so nice and helpful, I would come back again

Both things I ordered were not at the location I drove 17 miles out of my way to have both things at the location of pick up. And then had to drive to 2 locations to pick up my 2 rentals . Wasn't happy

Everything is good.

The system you guys use to sign in using your phone taking pictures not everyone has smart phones an some do but dont like having to use them

Fast, friendly and excellent service.

Last minute rental took less than 5 minutes to walk in & out with the truck loaded with dolly's & moving blankets...on a Sunday. Awesome

Friendly people

Very helpful staff helped to get through the check in process with the pressure of a planned power outage that was about to start

Que sigan a si con buen servicio 10

very nice lady

They were fast and courteous. The place was clean and organized. Caveat: check your order first. I asked for a dozen cargo blankets in the original reservation, but the truck only contained nine. I counted them and asked for the missing three before I signed anything.

The staff here is very rude. Tried to say I damaged the truck that was already damaged. This place needs new staff immediately.

Easy transaction ...glad they had a pickup truck...when not all the locations did ....truck interior could've been cleaner...but hey it's a work truck...not a big deal..

Friendly staff

No personal at this property, they don't explained how to get the truck key. They need to explained how to setup your account using the app.

The people were very friendly . Very pleasant place..

When I dropped off the truck the guy at Public Storage seemed like he was annoyed that I was dropping off the truck. Customer service not so good

Continue your great customer service!

Everything was perfect and in time, we had a very good almost brand new van , the service in the phone , email and agents in the office Everything was excellent. Thank uou

***** please read & understand ****** Drop off location printed on my uhaul invoice is no longer a drop off location. Very frustrating as it was in the invoice and really an easy location to drop off in the Los Abgrles location that I am unfamiliar with. Valley View Mail Center (14239 Rosecrans Ave,La Mirada,Ca)

Have more In-Town 10ft trucks available.

I had to put an xtra $10 of gas because of a misreading of the fuel gauge

Friendly staff, great service.

Our truck had issues with the brakes and it made it unsafe for us to drive. It took us forever to get to our destination because of it.

Have the gates open so I drop off the the u husk truck and not waste time and energy waiting another day

Excellent friendly customer service

Such slow service, made me late to my pickup location.