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Mallela R
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer Service Ally was Very Helpful
CHAAZ FYou’re doing an outstanding job!
LUIS AYou are doing great! EXCELLENT!!
RAVINDRA KAlways provide vehicle with full tank of fuel
ELVIA RThe customer service is outstanding! We frequent this location for all our rental needs, we are always treated like family! The management is a wonderful example for all U-Haul rental facilities!
ABELARDO PI last used your app to rent a truck 2 or 3 years ago. It was fine then but the latest version of the app is terrible.
WAYNE MMy #1 spot to go to rent a U-Haul. Very friendly and helpful staff that make the check out process fast.
Marlene SEvery thing worked fine good job.
ROBERT GAll Good!
HELEN HPlease have the extras you order available.
AMANDA MThis facility always has everything I need and a staff that goes over and above to be helpful and courteous. I would recommend them to any family or friends. They are the best
CARRIE SThis location made for a quick and easy drop-off when we made it into California, moving from Texas! Staff was so nice, helpful and quick!
SYDNEY BGreat service and informative
LUIS GGreat staff on site. Very helpful. Thank you!
CARRIE SFast, clean, easy- no hassle, I was in and out. Convenient location. Super nice people. 😊
MONICA MNo further comments
FREDERICK DThe floor in the truck we used had a panel that dipped down, and wheels got stuck at times when going over it.
KATHLEEN SGreat help , pick up and drop with no hassles . Great Job
Ray AGreat location friendly people and will return!
Frederick SRented a dolly and it was not included. Called and was told to go back to pick up. Since it was inconvenient, I just asked to remove the dolly rental.
Manuel BThey charged $25 cleaning fee. I returned the vehicle in the same condition as I borrowed. Do you have a hidden charge? I used U-Haul for 20yrs. This is the first time in my life. U-Haul Contract 86608760
JUN WWhoever helped me with the drop off was very rude and was trying to shoo me off. He was trying to make me leave before taking pictures of the odometer and truck. I tried to tell him that the pictures are for the app and not me but he thought I was just wasting his time and he was very rude and disrespectful.
KEVIN GNeed to compliment Emily from your West Covina Location. I was a little grumpy, edgy and she maintained her composure and dealt with me in a courteous manner. Kudos to her and please let her know that I apologize for my rude behavior. Joe Diaz
joe dN/A
Juan AChange of pick up location day before pick up, system problem delaying pick up of truck, confusion over what was reserved, different truck than what was ordered was received, 1 hr delay in pick up of truck due to system issues, but provided extra miles for incomvenience
SALINDA LFast and quick customer service! Def coming back again.
rosita oGreat customer service, I will come back just for that. Thank you.
Miguel CDrop off was quick and easy.
Gary BCustomer care was lacking. Both folks who were attending at the day appeared disinterested and minimally responsive to questions I had, e.g., little no eye contact, a reluctance to help with questions
Rafael GFriendlier reception
Adriana VU Haul has always been my choice to side me in my ventures, from California to New Jersey in 1970 and to today 2023 to my new home here California. Thank you again I appreciate the care.
Evelyn SThe Agents are very polite and Friendly thank you for having good customer service Reps...
KEYAN Mall went smooth
Oscar PThe location was good overall, but my only complaint was that I made reservation to return equipment at 6 pm and the facility closed it’s gate at 5 pm. It wasn’t clear in text message that I couldn’t return after hours. It would’ve been helpful to know that ahead of time so that I could’ve brought the equipment sooner. However, I was able to call customer service & they extended my reservation until the next day so I was able to make my return easily the next morning. So I would still recommend the location and use this location again.
Putheary SGreat service.
JULIO RTerrible customer service. Young man and woman who worked were extremely rude and lazy. More concerned with there phone then helping MY ELDERLY MOTHER. Also made her return the rented truck in 2 hours instead of relying all options to her. Like returning truck the next day for SAME PRICE. my mother felt taken advantage of by these employees
freddie mThere is no room for improvement from me. You were very kind when I picked up the U Haul truck in the evening to pick up my new couch and when I returned the truck in the morning the service was just as kind. All customer service was pleasant and professional. I will definitely be returning to this facility. And thank you for such a great truck the air worked great and was clean. My trip was wonderful.
tatia sThe lady and gentleman working there were very professional, nice, kind and patient!
CHARLENE PThe trucks are kind of old, but the staff is friendly and check in, and our process is fast and easy. I had no issues with the truck during an in town move
CRAIG VMy entire experience was positive. The customer service representative was very responsive to my questions and helpful.
Supat MOf all the Uhaul locations I’ve worked with in the past (3-5) I can say with confidence that this location is by far THE BEST. Great location, friendly people, everything has been so easy and efficient. Thank you!
SONYA YVery nice people
debbie fVery nice unit.
JULIO RThe early pickup did not work, said I could not be verified, even though I've done it several times in the past. The drop off is not very understandable and the phone operator was no help
Michael SEverything was great 👍
darlene a