Very helpful, great customer service.Cristina W.
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Judith C.
Didn't look at the rental wen arrive to drop off and they charging me for clean the rental . There's was no trash at all .Ruben C.
Manager was very friendly and knowledgeable. Helped to make our experience very pleasant!Anna C.
Customer did not leave a comment.Ralph P.
Customer did not leave a comment.Elizabeth Y.
There was no place to drop the truck keys @ this location another reason for my having the truck one extra day and be charged for it.Angelo S.
Customer did not leave a comment.dawn G.
Customer did not leave a comment.Laura P.
Customer did not leave a comment.Shaina B.
The reason for the average rating for drop off location is because it was very difficult to find the entrance to the (gate)facility. The young lady was very pleasant and courteous.John A.
The trailer was pretty beat up. Right fender was barely attached. Had bias ply tires on the front axle and radial tires on the rear axle. Staff was friendly. Random crackheads walking through the property or riding their back through lot to get to 7-elevency M.
Customer did not leave a comment.Lloyd G.
I can't think of any improvements. These gals are professional, polite and give excellent customer service. This facility is clean and well organizedSuzie G.
Customer did not leave a comment.Ed D.
Customer did not leave a comment.JuanAntonio V.
Customer did not leave a comment.Suzie G.
Customer did not leave a comment.Suzie G.
Customer did not leave a comment.Suzie G.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.carl S.
The app was a slow uploading pictures. That took some timeTatiana W.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.Esteban A.
Customer did not leave a comment.Bolivar M.
Customer did not leave a comment.Malia M.
Customer did not leave a comment.Joseph K.
Good communications!Michael T.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Todd M.
Everyone was very nice and helpful!Brandon E.
Girls in the office were great very friendly knowledgable hassle free experience would highly recommend!!!Maria M.
Great staff very helpful on last minute rush rental.Jeffery M.
The gals were great. Thank youStuart S.
Customer did not leave a comment.Irma C.
Customer did not leave a comment.Christi L.
Great customer service went above and beyond. Easy turn in!Jiemmy O.
Great friendly helpful professionalCarlos S.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Joseph C.
Comparing this location to the one on South Virginia Street is like night and day. I had to go into the storage yard and find the trailer and hook it up myself. The trailer was supposed to be one way to Eureka,NV and some how the drop off got changed to Reno, NV.Matthew G.
Helpful staff easy drop off no extra charges great!Irma C.
Convenient friendly and fast!Omar H.
Great customer service Irma was very helpful and knowledable I would recommend to friends and family! Small space but overal service great! A+Carlos S.
mostly clean except the cup holders had old food and sticky, no one gives you time to walk through it and there is not a way to comment on things or items that may have damage other than pass or fail. The staff was nice and somewhat helpful.Debra D.
Very helpful and courteous staff that made it easy to accomplish my task Thanks!PAUL XAVIER E.
Irma was super easy to deal with. EXCELLENT customer service and went above and beyond! Will use them again in the future. A+JAMES JOSEPH J.
Customer did not leave a comment.Emma R.
One of the tires was bald. We showed them an had to wait an 1 1/2 for a truck to come change it. There was candy wrappers in the dash and the fuel was not full as they statedJeff W.
Customer did not leave a comment.SAI SUDHIR REDDY E.
Customer did not leave a comment.STEVEN K.
The truck was given to us dirty and my boyfriend put his phone down in the center console and put it into a little thing of salsa. When we tried to leave, We got there at 10;30am to get the uhaul and we did not leave the site until 11:30am, we sat behind the gate for 20 minutes waiting for someone to open it for us, we called the front desk, then a homeless man came and opened it for us and we told the front desk never mind someone did your job for you. When we returned the truck, the lady at the front desk, was trying to charge us a late fee and a cleaning fee and tried to say we cracked the dash board, when the truck was given to us like that. We did not bring it from a different lot or bring it to a different lot. It was from the same place. They did not check this truck before we picked it up. This is probably the worst uhaul I have ever gone too.Mckenna J.
This facility should be closed as they represent UHail in a negative manner.James W.
Small. Hard to get uhaul in.CRYSTAL ANN W.
You need to make sure that you have inventory......Edward B.
It was a painless transaction except I was never mailed the receipt.THOMAS C.
The return went fine. Irma contacted us early via text about setting up a return time. Unfortunately she was also give incorrect information about my return date so I clarified everything with her. She had to reschedule another reservation due to this issue. Uhaul need to better manage which trucks are at each location and they need to put regulations in place to keep the trucks clean/well maintained.DANIEL H.
Customer did not leave a comment.Ranjit S.
The windshield wasn't cleaned and plastered with bugsMichael T.
It was more of a storage facitlity than a Uhaul facility. There was little to no Uhaul signage and very little inventory. They happened to be under staffed the day we returned the trailer. The employee who helped us was very nice.LARRY B.
First time renting from here, great experience!!! Location is easy to find and we were treated well. Highly recommend!!!Sheri J.
The system changed the location without telling us. We had a reservation in Susanville, Ca and we had to pick up the truck in Sparks, Nv. No warning, no phone call, no email. The overall company sucks. The only accommodating person was in Sparks and she set everything up for an after hours pickupMichelle H.
Excellent! The person that helped me was excellentâ€¦ recommend these folks :DJOHN W.
Customer did not leave a comment.Bilal A.
Customer did not leave a comment.Jonathan A.
U-Haul changed my pick-up location at the last minute.PHILIP WILSON N.
Storage was a bit damaged with a hole in the wall. Didn't really want to put my things in there but had no choice at the moment overall staff was helpful and service was fastRiane G.
Customer did not leave a comment.Sergio M.
Nothing. All good thank youSandy S.
No drop box for key. Went to a neighborhood Uhaul and they were great. Offered and took key for the truck to return to other locale. Finally got hold of original drop off personnel, whom was not friendly, and annoyed at my process. Threatened a service charge to which I mentioned there was no drop box, Only reply was have a nice day and hung up on me. Very sad ending to what had been a dynamic move.KRIS ABBOTT H.
Customer did not leave a comment.Josiah M.
Customer did not leave a comment.frank T.
Bigger parking lot and more communication with the scheduling managerNATHAN DOUGLAS P.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Pedro C.
Customer did not leave a comment.Jabari M.
Both pick up and drop off where not at 9am when scheduled. Employee was late 10 minutes for pick up and 15 minutes for drop off. Should not be setting times you can't keep. Time is money for people and I had to wasted time because the employee didn't understand that open at 9am doesn't mean you show up at 9:10Christopher L.
The lady at the front, when the rental was returned, was short with us and more concerned where my truck was parked rather than helping me. I told her the dolly i paid for wasn't in the truck nor given to me and she said she would take care of it. She didn't. The rental was okay- the paint was coming off the side and looked like there was some damage to it and the seats had crumbs on them.Amanda S.
NoneELIZAR PAGADUAN D.
The truck was sent out with below standard rear dually tires. I had one blowout due to no tire tread. Once I pulled over after the blowout I looked at the other rear passenger side tire and it was as slick as a bowling ball. I took pictures and sent to the roadside help line and they were excellent in getting both tires replaced. Once I got the 2 new tires on the rear passenger side I was on my way but then 3 miles up the road the engine lost power and had to pull into a rest stop that was close by. I noticed that the blowout caused more damaged to the tailpipe. The lose rubber had bent the tailpipe so bad that it restricted the exhaust and truck couldn't run. The bottom line is I got home about 6 hrs later than should of. The location I picked up the truck didn't check tires and I was sent out on the road with a potential very dangerous situation. I have contacted u haul and they told me a district Mgr named Beau Hensley would be contacting and a week or more and no contact from u haul. I wanted less charges to my bill because I shouldn't be paying for a experience that was way less than promised by u haul. I understand that things happen but this was total negligence on u hauls program and no one should be put in jeopardy as I was.JERRY WAYNE H.
Great customer service, polite, friendly and absolutely no delays out or back in. Very professional.WILLIAM CHARLES B.
I was way over charged on this rental I needed one way truck and was not charged accordingly I have never had such a bad experience with you as I did in NevadaJose R.
No problems, the check in was great!!! Well done!!FREDERIK W.
Customer did not leave a comment.JEREMY S.
You charged me for gas I didn't use... Before returning the truck I stopped at a gas station and replaced what I'd used..I have a witness to this as well as a receipt. .. Yet when I got my email receipt from you $18.52 was added to the bill for the cost of five gallons of gas... Why do you have to rip people off to make a profit? You can be sure I won't be using this UHaul provider again....Kenneth W.
Customer did not leave a comment.Patrick G.
Customer did not leave a comment.MARY MARGARET L.
Customer did not leave a comment.DAVID O.
The woman who helped me was wonderful!NANCY ELIZABETH J.
Simple , easy , Clean and make my move flow with great customer service. I highly recommend.Winyu P.
Added unwanted insurance without consent, don't know until I got the final billYi L.
Said drove more miles than I did the uhaul was dirtyKristi B.
Customer did not leave a comment.NIYATI D.
my first time u haul drive. bad because every time push the accelerate the u haul car very slow move..MARVIN M.
I would recommend this location during the week. We booked a uHaul truck for 8 hours starting at 11 am on Sunday, 1/17. When picking up the truck we were notified we had to return the truck by 3:30 pm or pay for another day. Please ensure the uHaul website coordinates with private companies (security storage) to ensure client satisfaction. Due to the rush, this experience was 5/10.Megan S.
Customer did not leave a comment.dennis J.
I just want to say I got magnificent service from security public storage . I was treated very poorly by U Haul truck rental manager at the Oddie/ Silverado truck rental. I am very hard of hearing and had to have Lynda Hernasus repeatedly repeat herself. I needed a truck for at least 24 hours/48 hours. She would only rent it for 8 hours at $29.95 plus mileage. Then it was she refused service all together. I was moving my 80 year old mother and only had 48 hours to have her moved and she had 16 years of stuff to move... I have never been treated so poorly by a manager, I will never return there on Oddie Blvd U haul and I will make sure all my friends and people I know how badly I was treated....ANDREW T.
have clean trucks and dont charge people for 2 days because you fail to do your check in until hours later! i want my money back!IAN JAMES M.