Improved communication on the expectation with the needed time of delivery, and how that impacts cost. Beyond this, I had a wonderful experience!
Donald N
Security Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sparks, NV 89431
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Horrible experience. The U-Haul was left with a rug and TV in the back. When I called the facility to alert them to the fact, he didn't seem surprised and told me I could throw it away or bring it back, which meant I had to pay to dispose, or load and unload these extremely heavy items. When I returned the vehicle, the clerk was over 15 minutes late. I called U-Haul and they advised me to leave the keys in a drop box. About an hour later, the clerk called me with an attitude complaining to me about dropping the keys in the box, not apologizing for the fact that he was late and I waited over 25 minutes to drop off the vehicle. I advised him that the U-Haul customer service number told me to drop the keys in the box, he continued with his attitude and told me "I don't know why they would have said that, we have had trucks stolen by people leaving keys in the box". When I arrived to pick up the vehicle, I had to shout for him on the other side of a gate because the office was locked and he was out driving around the facility, while I was standing around waiting for several minutes. The vehicle smelled like cigarette smoke and the dash had a slit in it where presumable someone cut the air bag out. This is the first time and the last time that I use this location. This location could benefit from the one located on Oddie. The Oddie location is professional and clean, and I've never has an issue there. Mike from that location was exceptionally helpful setting up this rental for me when his location did not have one available. I was overbilled for insurance I did not request and offered no discount for the rental.
Stephanie BThe location was neat and clean, just not well designed. The turn was too sharp to get out of the gate from where I picked up the trailer. A staff member had to guide me around the whole complex to come out at a better angle. The staff was very nice though.
WILLIAM HI showed up a bit earlier than the office opened but the clerk was present and he was very helpful. He apologized that he is not able to accept my return at the time since he does not have access to U-Haul system and asked me to wait 10-15 minutes for another clerk to show up. While I was waiting he was able to connect with the other staff and accept my return. Very pleasant and helpful.
ANTHONY KDid an excellent job, thank you!
MATTHEW P