Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

315 reviews

506 El Rancho Dr   Sparks, NV 89431

(775) 331-3937

Hours

  • Mon: 9 am - 4 pm
  • Tue-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 3:30 pm

Services at this Location:

Contact Us

(775) 331-3937

506 El Rancho Dr
Sparks, NV 89431

Services at this Location:

Hours

  • Mon: 9 am - 4 pm
  • Tue-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No problems, the check in was great!!! Well done!!

FREDERIK W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
1.0

You charged me for gas I didn't use... Before returning the truck I stopped at a gas station and replaced what I'd used..I have a witness to this as well as a receipt. .. Yet when I got my email receipt from you $18.52 was added to the bill for the cost of five gallons of gas... Why do you have to rip people off to make a profit? You can be sure I won't be using this UHaul provider again....

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

MARY MARGARET L. 
Rating:
2.0

Customer did not leave a comment.

DAVID O. 
Rating:
4.0

The woman who helped me was wonderful!

NANCY ELIZABETH J. 
Rating:
5.0

Simple , easy , Clean and make my move flow with great customer service. I highly recommend.

Winyu P. 
Rating:
2.0

Added unwanted insurance without consent, don't know until I got the final bill

Yi L. 
Rating:
1.0

Said drove more miles than I did the uhaul was dirty

Kristi B. 
Rating:
4.0

Customer did not leave a comment.

NIYATI D. 
Rating:
3.0

my first time u haul drive. bad because every time push the accelerate the u haul car very slow move..

MARVIN M. 
Rating:
3.0

I would recommend this location during the week. We booked a uHaul truck for 8 hours starting at 11 am on Sunday, 1/17. When picking up the truck we were notified we had to return the truck by 3:30 pm or pay for another day. Please ensure the uHaul website coordinates with private companies (security storage) to ensure client satisfaction. Due to the rush, this experience was 5/10.

Megan S. 
Rating:
3.0

Customer did not leave a comment.

dennis J. 
Rating:
5.0

I just want to say I got magnificent service from security public storage . I was treated very poorly by U Haul truck rental manager at the Oddie/ Silverado truck rental. I am very hard of hearing and had to have Lynda Hernasus repeatedly repeat herself. I needed a truck for at least 24 hours/48 hours. She would only rent it for 8 hours at $29.95 plus mileage. Then it was she refused service all together. I was moving my 80 year old mother and only had 48 hours to have her moved and she had 16 years of stuff to move... I have never been treated so poorly by a manager, I will never return there on Oddie Blvd U haul and I will make sure all my friends and people I know how badly I was treated....

ANDREW T. 
Rating:
1.0

have clean trucks and dont charge people for 2 days because you fail to do your check in until hours later! i want my money back!

IAN JAMES M. 
Rating:
1.0

The cashier overcharged me and didn't send a receipt, when I called she said she couldn't find a receipt though I was charged $78 for a two hour rental of a 10' truck, which they say starts at $19.95 but have many hidden fees. Extremely poor service and not easy to ask for corrections with payment, they have you call 1-800 U-Haul and she hung up on me after I asked for a manager. Worst service I've ever experienced. Even if you don't click the $14.00 Safety Insurance they added it anyway. After the call she sent me a receipt which charged didn't match or specify where they charged me but came out to over $70.

Amelia G. 
Rating:
5.0

Clean, organized, professional...

Jane L. 
Rating:
3.0

Mobile check in is a joke. Two people can't have the same phone number. So I had to go inside anyways. The lady had no clue what to do for mobile check in. The process is ridiculous. There is no gate code given. Locked inside the facility trying to leave with the truck and the intercom doesn't work. Had to walk in and as for gate open a sevond time!! Is that how your all your workers are trained?! Every experience with Uhaul is a headache.

Robert F. 
Rating:
5.0

Quick and easy, nice parking, friendly staff

jo C. 
Rating:
5.0

Customer did not leave a comment.

JOHN LESLIE H. 
Rating:
5.0

Great service and easy process

Roman S. 
Rating:
5.0

Customer did not leave a comment.

LEAH T. 
Rating:
2.0

Kept calling me to turn in my uhaul early when I paid for 3 days and it was an out of state move!! Like come on.

NICOLE D. 
Rating:
5.0

Very small location but very welcomed and friendly service

Ruben R. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Darcine K. 
Rating:
5.0

Outstanding. Original u-haul facility called me 24 hrs prior to rental stating they did not have my truck and directed me to the El Rancho Facility who were excellent during this covid virius. I would have appreciated the ability to download a copy of my drivers license prior to arriving at facility. Everything else great and will use them again.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
3.0

Provide a gate code or instructions on how to get the Uhaul out of the storage area.

ANTHONY LELAND D. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH LYNN G. 
Rating:
2.0

I was charged the wrong mileage and charged for a dolly I did not receive. I called to dispute the bill and did not receive a call back.

GINNY SUE S. 
Rating:
5.0

Customer did not leave a comment.

JOEL WESLEIGH C. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Danielle R. 
Rating:
2.0

They never got out of there chair it was confusing at best then they charged me an extra $25 for a empty box that was left in the truck. First my moving date was changed then no hand truck and now I am Charged for a box?? Terrible.

Kenneth M. 
Rating:
5.0

Agent was very helpful in contacting the previous renter to be sure the truck would be available at my appointed time. Checkout was fast and efficient. Very kind and helpful.

Paul K. 
Rating:
5.0

Totally satisfied!

Judith T. 
Rating:
4.0

Customer did not leave a comment.

Cristi C. 
Rating:
5.0

Customer did not leave a comment.

SLAYTER D. 
Rating:
3.0

The tires aren't checked and were low. That is dangerous! The vehicles should be well maintained at all times.

Carol E. 
Rating:
3.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Great service and truck worked great

BROOKE KATHLEEN L. 
Rating:
5.0

The staff were very helpful & nice.

Angelo S. 
Rating:
2.0

Too hard to maneuver around lot

CECIL RAY M. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
4.0

I do not feel the $25 fee that I was charged for cleaning was fair there was nothing wrong with the truck nor was it dirty I feel this should of been checked in front of me not after the fact when i left otherwise i would have disputed the charge because there was nothing wrong. Very unsatisfied with the way this was handled.

Marian S. 
Rating:
4.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Everything was simple and easy. The staff was friendly and fantastic!

Sean C. 
Rating:
3.0

The truck we rented had not been cleaned between use. There was pet hair and food crumbs. Did not appear to have been sanitized, which is pretty important right now, per this pandemic, between customers on all common touch points, seats, and interior surfaces. I think the back should be sanitized as well. Overall the staff helped us get the truck and return it through the window and they were nice. thank you

Nicole S. 
Rating:
1.0

This location was terrible since it wasn't actually a U-Haul location

Ashley P. 
Rating:
2.0

I had the worst deal with this company. They made me pay for left to get a truck and Location change 2 times. Then they charged me a after hour fee un another state.. never going to use then ever.......

Keith L. 
Rating:
5.0

Truck handle perfect and the service at this location was excellent.

Amy A. 
Rating:
1.0

My reservation was changed 3 times including the location. When I arrived the truck and equipment were not ready and I took over an hour for the attendant to find a dolly. I was then told they couldn't locate the rest of the equipment that I had requested. When I came to return the truck, the location was closed. I was told by customer service that I would have to return at a later time to finish the return of the truck.

Paul A. 
Rating:
1.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Be on time when client come to pick up truck. And have siomeone who knows what he is doing. Didn't even know how to get in system and could not find keys.

Luz G. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Only problem was I dropped off the tow dolly a couple days early, but they couldn't check it in. I don't think that was the location; rather a U-haul issue.

Casey R. 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

TO TELL YOU THE TRUTH..STAFF VERY KIND,.BOTH OF THEM... THERE'S NOTHING TO CHANGE..TEO THUMBS UP..

sergio M. 
Rating:
4.0

Good folks. Quick service. Thx.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Christiana S. 
Rating:
5.0

Ramp and box dirty

richard B. 
Rating:
5.0

Nancy and Art are/were wonderful people to work with. Will recommend this location to anyone in need of a rental.

Dale D. 
Rating:
4.0

Overall the experience was very good the only thing lacking was a good selection of moving supply's ????????????

jim N. 
Rating:
5.0

Great customer service, very pleasant and very helpful. Will send all my friends

Leyva T. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Not place a hold of $300 on my account really shitty

Timothy M. 
Rating:
5.0

Next time don't send a customer to 2 other stores only for them to not have avaible what the customer reserved. I wasted over an hour waiting in lines and driving between stores.

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

tara O. 
Rating:
3.0

Customer access very difficult due to geography.

Roberta C. 
Rating:
5.0

Customer did not leave a comment.

kenneth S. 
Rating:
3.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Stacy K. 
Rating:
5.0

Customer did not leave a comment.

kaloda S. 
Rating:
5.0

When I picked up the U-Haul the customer service was excellent and he let me know about a huge discount if I dropped it off at another location. He saved me $84 dollars!! Thank you!

Sharon H. 
Rating:
2.0

I wanted a 10 ft van - your computer said silverado does not have any although there are 4 in the yard yesterday and today - you sent me to El Rancho - they do not open til 9:30 and I wanted to get done before it gets to hot - so I stopped there yesterday and asked if I could pick up the truck last night - ok 5PM he said - went back at 5 PM and he said we don't have 10', but we hae 15 ft for $29.95 - what could I do??? your computer said they had 10ft he said at 11am I could pick up 10ft at 5PM, at 5PM he said they don't have any - total rip off your company - by the way today there are still 4 10ft vans at silverado yard at 1PM when we got finished you pulled this before - it is called bate and switch and it is illegal

John J M. 
Rating:
5.0

Excellent customer care. Ghe truck was in good condition. Just wish there was a place to drop the truck at night. My wife has epileptic vertigo and has never been able to drive so that was difficult. Otherwise, excellent all the way around.

edward J. 
Rating:
4.0

The phone number is not forwarded to a uhaul representative. The phone just rings and rings.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
3.0

The guy there was just okay.

Corean M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

Was told to drop off at specific location over the phone, went there and they said they don't accept trailer drop offs. Was told to go to location #2 (did that) and they said they didn't have room for trailer and sent me to 3rd location. 3rd location was fine but again just as frustrating as pick up situation. Was not offered any time of discount or anything for all of the inconvenience. overall NOT happy.

Kris N. 
Rating:
2.0

Picked and and the trailer was fine. I asked for a 12 hr rental - they stated they don't do afterhour drop offs, had to come back the next day to drop (before my other appointments) . I tried calling U-Haul to see if I could change drop off location they stated that can not happen either. I had a small crib that I wanted to donate, no donation places would take it (tried 4 places). I asked if I could throw in their dumpster, they said I could not but I could take it to the dump. Got charged for leaving it in trailer. I will NOT be renting like this again.

Rogelio G. 
Rating:
1.0

Location on Oddie Blvd said they didn't have a tow dolly when there at least 4 outside. Employee said they were broke. He sent me down the street where these employees were nice enough and got me set up. When I dropped off the trailer I was unsure if I was supposed to unhook it myself because no one came out of the office to help me during this process. So I unhooked it myself.

Dustin G. 
Rating:
1.0

UHaul gave me a reservation time that wasn't matching the hours of the business that was keeping the trucks. And that happened twice. Once in the evening and once in the morning. We lost so much time because of this... It is very difficult to trust a UHAUL reservation. I always have to double check or doubt everything Uhaul Customer service is telling me... Very poor experience.

David C. 
Rating:
3.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

La ayuda de los empleados muy exelente si lo recomiendo

Claudia A. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
3.0

The guys were very friendly and professional. Our experience was very positive. Truck was clean and ran perfectly. Only problem is the front is very small and hard to maneuver and park but they are in the middle of renovations. I would use this location again.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

igor M. 
Rating:
2.0

The office was behind a locked gate that only the storage customers had access to.

BRIAN B. 
Rating:
3.0

Office was under construction however the staff was great. Christian was the site manager and he was terrific !

Eric S. 
Rating:
3.0

Was a bit odd having a truck with the "Wrong Size Hub" on the right side, causing it to constantly display tire pressure is low on the right front tire. Also the location we picked it up at was a licensed dealer but they also had construction going on which made finding the office confusing at first when the office is INSIDE the gate and the only way inside without a passcode is a gate-door with a lock on it that looks like it's locked (but isnt).

Abigail R. 
Rating:
2.0

Customer did not leave a comment.

Sandy P. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Ray D. 
No reviews have been submitted for this location.

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