Customer did not leave a comment.
LILIANA C
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tatiana and staff are two great people they helped me get my rental and gave me some good advice and customer service
SHERRY WBe very careful with the gas meter in the vehicles. I traveled 14 miles and replaced a gallon of gas although the meter did not move. I was charged $25 for 4 gallons of gas which is outrageous for a 14 mile trip! The company was notified and I was reimbursed the gas charges. Thank you!
ONEDA TAll I can say is the lady who helped me was really helpful and answered all my concerns, she was really professional and respectful to me and that was so nice to see in todays culture.
MICHAEL SI appreciated the young lady at the Pittsburg CA store who assisted me. She was very kind and very helpful. Thank her for the humor as well. At the return of the rental the gentleman who assisted me was as well very helpful, and informative. I can appreciate both end’s! Excellent customer service UHaul.
Kimberly FThe gas in truck at pickup was not a half tank as stated so would be nice to confirm gas and miles before release of the truck
FRANCISCO CNothing everything was delightful.
BOBBIE RInform customers ahead of time how to excess gate code for intry
FRANCINE BEverything was great
DAMON PFast and friendly service
GEORGE TCustomer service was excellent, druver sude mirror loose.
Gene GThis is literally the best place to rent a U-Haul van in Pittsburg and surrounding cities! Professional and friendly service. Clean vehicles. Good and safe location. Book now before they are all gone!
JOANNE SI reserved a 25 ft truck. On the day of my reservation they tell me there's none available because the person never returned the truck. Instead of telling me earlier they tell me when I got there. I got that truck so we'd only have to make one trip moving instead we made 3 trips amd ended up spending more $ on the reuck and putting more miles. Such an inconvenience. The least they could've done was offered a discounted rate for the inconvenience. But I will not be back to use that location in the future. The girl qt the desk that helped me was nice. That's all.
Dewi RPlease have the proper. Equipment a person needs to move there belonging. The I use did not have a pullout too roll up and down into and out of truck no hand truck to use. Was not helpful at all.
TERESA SNice
OSCAR GWash truck before rental
JOHNNIE HOverall it's a good location
ANTHONY PI had an excellent experience. I would not change a thing because everything was great.
ALLAN AI want a refund this uhaul left me stranded for over 2 hrs triggering my anxiety and panic attacks And No roadside assistance DID NOT ARRIVE ON TIME AS PROMISED.
ALEJANDRA GGreat customer service
ANTONIO MTatiana was awesome, she had the best Customer Service Super Nice and Friendly
Sabrina FThe sales customer service lady was great! See recommended other products was friendly The store was nice and clean
Nicolas Wgreat customer service skills!!
Susan T-the gas gauge was a bit off. Took pics of start and stop gas gauge and your's don't match -the two young ladies at the counter were professional and kind. They made the experience pleasant
Alida BStaff was helpful and friendly and gave me all the information i needed to operate the vehicle and return the . Made it very easy
loretta bPeople were very curteous and helpful
Wesley SCharging after hours fees when truck is returned even though truck was not due until the morning on top of Wich was only 10 minutes after and I had called to let them know was running 10 minutes late Just total Bull
Jaswinder SThe Ladies working in the store were very helpful. Gave me a clean new truck to use and explained everything clearly. Very good experience.
SAMUEL STruck bed dirtu
Danny SIf they know the equipment reserved is not available, they should let their customer know ahead of time. They told me to change to a 10 ft from a 15ft, such an in convenience. They knew they will be closed on Sunday by 2pm, but they still told me to go and come back at 2pm, such a bad sign.
Fredrick wDidn't have the items I reserved when I went to pick it up. System was down and ended up not being able to start moving until system was back up because they couldn't dispatch. Then I was charged for things I didn't agree to or I didn't get because they didn't have it as agreed
Claudio BVery friendly and helpful.
Lori GOne lady I am assuming it's a black lady was very rude through the speaker and not professional at all just very very unprofessional very rude without manners
Jose MGreat Service. Had an outstanding interaction with the young lady that helped me get to you.
Cameron BN/A
Regina PThank you Tayiana!
Michelle GThe young lady that helped to serve us met all of our needs. She has great customer service skills, people relation, and just an outstanding person she went above and beyond at this time, I cannot think of anything to improve the service we received.
KOBI BThe worker who checked me in was so kind and helpful! And, the worker who checked me out was even more delightful!
Kazi FThey ignored me, were slow once I wouldn't go away, and charged me an after hours fee even though there should be a drop box location for drop off at all times.
Christian HIs there an app experience?
Darwin PStaff was super helpful. Excellent experience
Leia HThe woman giving customer service at the front desk was such a welcoming and sweet person!!! She’s efficient and really just made the stressful experience less stressful! Definitely glad I got a U-Haul from this location
Rikki MI love this location it’s the best I have ever used. It’s a nice spacious property the office is light and sunny and the staff are very gracious. I feel like they a friend I can count on
Marta WN/A
Romicka MCustomer service was great
KOCINA WEverything is perfectly managed at this excellent site. Good job, uhaul
rosita gNothing outside of not charging anything. Everything was exceptional. The staff upfront was above exceptional. They were all top notch.
lenita hI loved the ladies who staff this facility. So easy to work with and funny. I will go out of my way to hire another uhaul from them again.
ANGELA HI really like this location. The front desk staff are very professional and friendly. I never have an issue with this location
CheRonn FThe best great customer service in the whole wide world
Rodney JEvery thing was excellent from start to finish.
Ramon PJust make sure that the trucks are clean please there was a lot of flower leaves and sand inside of it
Jose MExcellent service. Helpful and paid attention to your request. Very happy with their service.
Luis DThe doors on the second truck didn’t close properly. And I’m still waiting for my refunds
Jodean CIt was very hard to tell where to park the 26 ft UHaul . No signs on the yard! Called John he said it was on the door! We did not see it! No one there even though it said it was open on Sunday! Make the signs/ parking/ what to do clear
dinah vI travel also most 100 miles , oil light came on there was NO OIL , i had to buy oil and find sum one to help me. YOUR COMPANY NEED TO MAINTAIN YIUR VEHICLES ON THE REGULAR.
wayne hThe two women who were working were easy going friendly and provided great customer service and professionalism. Thanks especially to Rosa.
Kathleen CThe pickup truck wasn’t 100% clean. The customer service I received was awesome!
Taneya RTruck had a broken drivers side windshield wiper. Got caught in a rain storm and couldn’t see, very dangerous!!
Anthony R