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MARK T
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to work with. No complications with renting the U-Haul.
RITA WCan’t think of anything, everything was Very Professional & employees Courteous
JEFFREY GStaff was very helpful at pickup time and return was a snap.
WALTER TThis location has an excellent team. Efficient, reliable and friendly. Top notch customer service care.
TESHIA SThe staff are very friendly and very helpful. Just keep doing what you do.
SANDRA HAbsolutely nothing. This is the greatest U-Haul ever. I recommend them to everyone and we use them every time we need a truck. They are a “10”
VIVIAN HI accidently left my phone in truck and person at front desk was telling me that truck which was rented was a truck which was not correct truck. I remembered it had Zebra on side of it and she told me it was not and no phone was turned in however my fiend found truck with Zebra on it and found my phone. The lady swore up and down that I did not rent truck with Zebra on it and I did.
Josette AThe truck that was rented out to us comes with broken windshield wipers. It rained yesterday and this turned out to be a safety issue because of the poor visibility having a broken windshield wiper.
JEROMECHRISTIAN PYou guys are great. We always go to this location unless they don’t have any trucks available. The people at this location is what keeps us coming back. ⭐️⭐️⭐️⭐️⭐️
vuvian HMake it easier to get into the facility. There is a locked gate that only customers with access codes can use to enter. Others have to push a call button and wait for someone to let them in.
Sudhesh MIt starts from the very friendly staff. I was in and out in no time. I had a very bad experience with a location not far from this. I recommend this place to be your go to place for your rental needs.
Mohammed OI’m just waiting on my receipt
DORRESA MVery convenient, staff are very helpful… Excellent service!
EDDIE PI wouldn't rent from any other location. Both of the individuals that work the front desk are AWESOME, AWESOME, AWESOME and always are willing to work with you in any regard. Waiting in line for a few moments, I could see how well everyone reacted to them and their consideration toward each customer. Antonio Di Giovanni
ANTONIO DIts not a reliable place to pick up and especially drop off a uhaul at all. They’ll have it ready for you though. Other than that, very inconvenient.
SANDRA VBest run U-Haul location. Everything went smoothly.
TIMOTHY BRachel at the front desk was so friendly and welcoming. She really made my U-Haul experience 5 stars.
MICHELLE MThe U-Haul website and rental policy/procedures differ greatly from how the location operates.
BRANDON BKeep up the excellent work!!
MICHAEL FRachel and Shavon are awesome and the lobby with all of that good air from such beautiful welcoming loved on plants was greatly appreciated!! Yes! Ambiance matters even at a public storage facility 😊
CARLA DThey make things super easy here.!! I scheduled my pick up a 2 days before, I came in, lady there checked me out ( by the way she was super nice and made things flow with ease ) when I was done with the truck I brought it back they said hand me the keys and we’ll take care of the rest. It was awesome !!
PABLO GThe people at this location were friendly and attentive. The truck was ready as promised and the provided lock was a nice touch. Return was quick and efficient.
JOHN WNA
WILLIE RRachel was awesome!!! Great customer service!
SADE PExcellent service... and with a smile!
Mattie WMy process was as smooth as it could have been.
CARLOS TProfessional
TUIKETEI FVery friendly, knowledgeable, and extremely helpful. I would highly recommend this location. This location does need some signage on Harbor. I could not spot the entrance at all.
ELIZABETH CMy security deposit hasn't been put back into my bank account
LORENZO SGreat service ; will highly recommended
HOWARD KThe ladies were very friendly and helpful!
JEFFREY WNo hassle every thing was great
RAOUL HDeclined insurance when booking online. Verbally confirmed declining insurance at the location when picking up the truck. They still added insurance and charged us. I called after receiving the email receipt disputing the charge and they were not apologetic and said nothing could be done. I also booked an appliance dolly online, but there was not any type of dolly available at pick up. What is the point of booking online when services are not accurate? Very disappointed in this experience and the customer service.
MYCHAL KThe staff were a bit rude, reintegrating how they were not opened yet although we were standing in the building making it feel awkward. Also, the uhaul was dirty with empty Snapple bottles however upon returning the uhaul I was charged although I did not cause the trash. No one came out to show the before rental observation, but then I got charged for the last persons poor maintenance.
KORTNEI MExcellent customer service. :-)
GURPREET SOne of the best customer service experience I have had at a u haul ! My recent move sent me to a different location at first where I was not happy at all and the owner didn’t care ! But for a round 2 of moving needs I had vowed to go to a new location and relatives suggested I go to these wonderful people and I was so glad that I did ! From the get go the lady who helped me was amazing and set everything up on the phone before I came to pick my rental Up. There was no high pressure up selling ! She was kind friendly had an amazing customer service skill and was totally outstanding . From the moment I walked in and driving off it was all a smooth sailing and the whole process seemed seamless ! I HIGHLY RECOMMEND THIS LOCATION AND THEY WILL ABSOLUTELY GET MY RETURN BUSINESS GUARANTEED. Return was also hassle free and the same wonderful lady who checked me in made the check out process super easy . These people are the kindest and the most hospitable people ever ! Thanks again and happy new year !!!
SHAUKAT MVery Friendly and helpful
ANTONIO PGood morning, i rented a truck on 12.22.24....the truck smelled like cigarettes and the floor in the cab wasn't clean...pictures and the smell was noted...also I picked up the truck at 12 and was informed the site closed at 2pm...I got the truck back in time without refueling...I had a total of 22miles used, however I was charged for 5 gallons of fuel....i believe that's excessive and would like a refund for fuel
WILLIAM MTatiana was very nice and personable!
TANICIA CBetter communication
CYNTHIA CThe office is clean and has a very professional look. The employee service to customers is excellent.
DOMINIC HAllow customers to pay cash as an option when rental is returned like the website states cash once returned as an option.
JULIETTE WAlways approachable and helpful
JESSICA WExcellent service
SHANNON RExcellent customer service! Keep it up.
RAFAEL EThe location hours are way too limited and there is no before and after hour pickup/return. This is unacceptable... The van side door would not stay open, closing on me every time I tried to load, and the passenger lower side mirror was cracked, making it difficult to see/use.
Brian KDestitute customer service and support.
DAVISHA SThe truck rented could use a good cleaning inside the cab and in the bed liner.
ALFONSO RExcellent customer service
HELEN OThanks to the ladies there always taking care of my need either by me picking up late or changing my reservation. Really appreciate y'all.
Miguel BIt was actually a very Beautiful office with All of those thriving Green plants. I have an idea for you, since I am waiting here on the sidewalk with heavy items to carry, hoping one of my friends will arrive to give me a ride. Perhaps, you should offer rides back to home, if within a close range.... Like Enterprise . I just looked aty bill and I am LIVID. SHE CHARGED ME 177. I PUT GAS IN IT, TO THE Exact SAME PLACE IT WAS WHEN I GOT IT. THE LINE RIGHT BELOW full. She charged me 56.25 for gas that was not needed. I did it. She also charged me 50 for missing damage charge. What is that? There was no damage what do ever. I was late due to thean at the storage place absolutely ruined my day. Then it just got worse with this 277. Charge. There is no way, I should be charged that amount. I wonder if she was mad bc I didn't rent a space from her,? I am going to try and reach a corporate office. What kills me is Rosa just kept saying., oh it's fine. It's fine. Why didn't she tell me all of these added fees, she felt the need to add without anyention of it. I'm so upset. I hope this gets fixed. I will write as many bad revues as humanly possible if it doesn't. What a 2 face backstabber this Rosa Steve d at the Pittsburg location. She screwed me without reason. This will be disputed for certain. Very Disappointed and she is so unpredictable to have not said 1 thing regarding these extra 100 fees . NowayI will ever recommend this place with HER ST THE HELM
KYMDAWN HThe only problem I had was not being able to scan my debit card information to your system. The front office staff had to manually enter the information.
ELIZABETH SKeep doing what you’re doing.
MERRITT BUnfortunately online check in wasn't available even though it showed that it was online. Otherwise, pick up with the staff at the storage place was quick and easy. Same thing with return.
Chue X