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Barbara S
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This Place was great my only complaint would be that I rented a Dolly on line and paid for it, but when I got there all the Dollies was taken, but the Lady up front was Awesome She was very Friendly and answered All of My questions, I will definitely use this place if I ever move again
RHONDA GVery professional
JAMELIA FKeep doing what you doing.
JUNITA MThe employee that help me was amazing. There nothing to improve with an employee like the one I had today she was amazing, wonderful and great
CHEYANNE SNothing everything was fine
BARBARA SThe staff at this location is so friendly ! Office is the cleanest I’ve been to .
AVIGAIL DThe ladies at this location were super friendly and helpful. I'll return.
AJA FCustomer service was EXCELLENT! Rachel and Tatiana anre the BEST! Everything was great and straightforward. Thanks!
IVY HHonestly, a pleasant experience from start to finish. Great customer service. After a rocky start with another facility down the street (appointment scheduled with confirmed pickup time and location), where no one was there to assist us. The regional call center redirected us to Harbor. What would have helped at the onset was for U-Haul to have sent us to Harbor to start with. The other location is seedy, no clear entry to an office and literally no one there to help. Waited for 15 minutes looking around before calling the regional office. Erica from call center was kind enough to credit the inconvenience and send us to Harbor. Great location, clean facilities and awesome support. Thanks for making the move easier on us after the not-so-great start.
HUWAIDA FI was very pleased with the overall service I received at this location.
ROBERT WThe ladies there are awesome.
AJA FThank you
DIANE MStaff is friendly and helpful highly recommend this location.
Sergio SWe requested moving blankets as a part of our order, but on the morning of pickup we were informed that this location was almost always out of them. If this is a known problem, why does no one order more of them? as a result, we had to go significantly out of our way to retrieve them during what was already a busy day moving. I'd recommend using an alternative location, if any supplies beyond the truck are required for your move. The staff were friendly and cordial.
AARON HEveryone showed exemplary customer service.
BRANDI BWe shall return!
Silvia NRachel was professional and helpful. We had a very positive experience.
YEJIDE ADon't lock your keys in the Uhaul.
MICHAELLE LVery helpful and she has patience’s
KIM Bthis time my experience with Uhaul was awesome god bless uhual team very smoth and easy
ABDULTAWAB AGreat place overall 👌
MARCOS ON/A
DENISE MExcellent Customer Service!!!
PATRICIA JIt was an awesome experience
KIM BNever had a problem renting a truck and the customer service is excellent. Its a reliable place to go when you need a truck quick and easy.
MARIA VGood serivice keep it like that 👍🏻
MARCO STreated like a criminal from the start. Unfairly charged cleaning fee. No credit for extra fuel in tank on delivery.
PEDRO MThe Agent was very informative and polite.
Alette PI felt that every thing was great!👍 Thank you 😊
Katherine BTatianna was amazing very helpful
KRISTLE LEasy to work with. No complications with renting the U-Haul.
RITA WCan’t think of anything, everything was Very Professional & employees Courteous
JEFFREY GStaff was very helpful at pickup time and return was a snap.
WALTER TThis location has an excellent team. Efficient, reliable and friendly. Top notch customer service care.
TESHIA SThe staff are very friendly and very helpful. Just keep doing what you do.
SANDRA HAbsolutely nothing. This is the greatest U-Haul ever. I recommend them to everyone and we use them every time we need a truck. They are a “10”
VIVIAN HI accidently left my phone in truck and person at front desk was telling me that truck which was rented was a truck which was not correct truck. I remembered it had Zebra on side of it and she told me it was not and no phone was turned in however my fiend found truck with Zebra on it and found my phone. The lady swore up and down that I did not rent truck with Zebra on it and I did.
Josette AThe truck that was rented out to us comes with broken windshield wipers. It rained yesterday and this turned out to be a safety issue because of the poor visibility having a broken windshield wiper.
JEROMECHRISTIAN PYou guys are great. We always go to this location unless they don’t have any trucks available. The people at this location is what keeps us coming back. ⭐️⭐️⭐️⭐️⭐️
vuvian HMake it easier to get into the facility. There is a locked gate that only customers with access codes can use to enter. Others have to push a call button and wait for someone to let them in.
Sudhesh MIt starts from the very friendly staff. I was in and out in no time. I had a very bad experience with a location not far from this. I recommend this place to be your go to place for your rental needs.
Mohammed OI’m just waiting on my receipt
DORRESA MVery convenient, staff are very helpful… Excellent service!
EDDIE PI wouldn't rent from any other location. Both of the individuals that work the front desk are AWESOME, AWESOME, AWESOME and always are willing to work with you in any regard. Waiting in line for a few moments, I could see how well everyone reacted to them and their consideration toward each customer. Antonio Di Giovanni
ANTONIO DIts not a reliable place to pick up and especially drop off a uhaul at all. They’ll have it ready for you though. Other than that, very inconvenient.
SANDRA VBest run U-Haul location. Everything went smoothly.
TIMOTHY BRachel at the front desk was so friendly and welcoming. She really made my U-Haul experience 5 stars.
MICHELLE MThe U-Haul website and rental policy/procedures differ greatly from how the location operates.
BRANDON BKeep up the excellent work!!
MICHAEL FRachel and Shavon are awesome and the lobby with all of that good air from such beautiful welcoming loved on plants was greatly appreciated!! Yes! Ambiance matters even at a public storage facility 😊
CARLA DThey make things super easy here.!! I scheduled my pick up a 2 days before, I came in, lady there checked me out ( by the way she was super nice and made things flow with ease ) when I was done with the truck I brought it back they said hand me the keys and we’ll take care of the rest. It was awesome !!
PABLO GThe people at this location were friendly and attentive. The truck was ready as promised and the provided lock was a nice touch. Return was quick and efficient.
JOHN WNA
WILLIE RRachel was awesome!!! Great customer service!
SADE PExcellent service... and with a smile!
Mattie WMy process was as smooth as it could have been.
CARLOS TProfessional
TUIKETEI FVery friendly, knowledgeable, and extremely helpful. I would highly recommend this location. This location does need some signage on Harbor. I could not spot the entrance at all.
ELIZABETH C