Customer Reviews for Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Self Storage

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LATERESE C.
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Having the keys in the truck for contactless pick up, waited almost an hour into my pick up time looking for the keys, then waiting for the representative to look for the keys.

Teri M.
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I wish you guys were open earlier on Sunday. That's about it.

SHEILA P.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

Andrew W.
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It would be useful to give the gate code at the end of the check in process. First time I was navigating the check in process so my mind was on the next step so when it was time to drive away I had to backup through the process and find the code again

Linda T.
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On pickup and return, Patrick and The young lady (her name I believe was LaToya were excellent. Fogive me if I got her name wrong.

Marian P.
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We dropped off the truck a day early but we're changed an extra $43 and when we called they wouldn't tell us why. So we called uhaul directly and spoke to Judy. She was amazing and got the $43 refunded to us.

April B.
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If I ever need to run another U-Haul I'm definitely coming back here thanks

ADRIENNE S.
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Customer did not leave a comment.

RICHARD T.
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I dropped off the truck that literally needed 2 gallons of gas and they wanted to charge me for a 1/4 tank, so I went and filled it up. I told him that I had a terrible experience and he just shrugged his shoulders. U-haul used to be a great way to rent a truck, but after this experience I don't think I'll ever rent one again.

William I.
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Customer did not leave a comment.

Aleta A.
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This location was on point. No waiting picking up or returning. Nice doing business

Juan G.
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Customer did not leave a comment.

AUDRA T.
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I would rate the service I received from using the mobile check-in and the rep that had to approve my information as Poor. It took entirely too long for the process. I rent from Uhaul all of the time and this was by far the worst experience yet using the mobile app. It took so long that I went inside to try and get help from the guy who was there but unfortunately it seemed that uhaul's system was down. I will say that the truck we rented was very dirty on the outside when I went to get it. There was mud all over the wheel base and it was just overall dirty. I suggest finding a way to make the mobile check in process a lot easier and quicker for repeat customers.

Eric B.
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Very accommodating

Kristen R.
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Customer did not leave a comment.

JAMES R.
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Customer did not leave a comment.

Tommy D.
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Customer did not leave a comment.

Chris W.
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Customer did not leave a comment.

Ora H.
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Customer did not leave a comment.

Lisa S.
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There are literally no parking spaces at the location. It was not easy to get the truck out of the fence. The key drop box was not easily visible. There should have been a sign by the building that stated where the drop box was located.

Stephanie B.
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Customer did not leave a comment.

Joseph L.
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Shequana was the best!

Sarah C.
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Customer did not leave a comment.

Michael T.
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Customer did not leave a comment.

Susan K.
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Customer did not leave a comment.

kay P.
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Someone rented the same truck that I had rented to two people. This caused a big problem and really inconvenienced me all day and had to make extra trips more mileage because I had to get a van instead of a box truck.

Perry R.
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Customer did not leave a comment.

KENYA G.
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Customer did not leave a comment.

Tiffany B.
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Q was soooo helpful and knowledgeable! She's awesome

AMANDA B.
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The gentleman at the desk was very nice, helpful and friendly. When returning the uhaul it would be convenient for the overnight drop box to have a sign above or some sort of indication to bring direction to the customer. My husband and I were unable to find it unfortunately. Other than that, our experience was very good with this location. We had no problems getting the rental and no problems with the rental. The vehicle was spotless and seemed to be well maintained and taken care of.

Madalyn S.
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Customer did not leave a comment.

gwenn S.
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VERY nice staff

Brice S.
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Trailer was kind of blocked by another trailer.

JOSHUA R.
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Customer did not leave a comment.

Jeffrey G.
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Customer did not leave a comment.

john W.
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Nothing everything was A+ Service

Tonya H.
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The truck I reserved was not available. I was immediately taken care of onsite and treated with the utmost respect. Shequana was AMAZING!!! Checking in and out was seamless. Excellent service. I will refer this site to friends and family!!!

Cedric H.
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A1 customer service

CHERYL P.
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Customer did not leave a comment.

Taft S.
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That truck was the cleanest truck I have ever rented. Thanks for the great ride.

TASHA S.
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Customer did not leave a comment.

Gaiselle C.
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Uhaul does not hold they contacted places accountable for messing up reservations. And when you put in a request to have it rectified they ignore it and don't call you back. I will not recommend uhaul to anyone because they have horrible customer service.

DeAnna W.
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Customer did not leave a comment.

JEFFREY G.
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Customer did not leave a comment.

Nerissa G.
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Customer did not leave a comment.

Johnny P.
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Way more expensive than I thought it would be. If I had known it was going to cost as much as it did I wouldn't have used U-Haul.

james H.
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Customer did not leave a comment.

George D.
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Customer did not leave a comment.

Brittney W.
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Be more organized and communicate with all staff.

Teddy O.
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Customer did not leave a comment.

GINGER L.
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Customer did not leave a comment.

SARAH G.
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This Uhaul facility should be CLOSED DOWN. They said there was a key drop box and there wasn't. The lock did NOT work and the safest place to leave the key was in the truck and I was charged $80 for this. Terrible business. They should NOT be affiliated with Uhaul. I have always had good experience with Uhaul to this point, but I wont trust them again. They are scamming money and should be CLOSED DOWN.

Syerra T.
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Customer did not leave a comment.

Sara G.
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Kendra was pleasant, upon inspecting uhaul, drivers side rear tire had a gash in tire.

Olapade O.
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Customer did not leave a comment.

Paul A.
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We had a wonderful experience. Kenya was extremely helpful and professional. We will continue to use this facility for all of our storage and truck rental needs. Amanah Church, Knightdale.

Robin L.
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Customer did not leave a comment.

Lakeisha W.
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Customer did not leave a comment.

Joyce K.
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Kenya was a delight to work with. She was courteous, efficient and customer focused.

Paul A.
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Nothing really! Kenya was an excellent agent!

magen C.
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Customer did not leave a comment.

Stephon C.
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Customer did not leave a comment.

Michael E.
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Steve D.
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The manager was very helpful and friendly!

Jillison F.
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Customer did not leave a comment.

Daniel L.
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I had a great experience with very helpful and friendly staff

JOHN K.
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I would have preferred an earlier time to pick up the truck.

michael M.
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gas price a little high but will use again, lady kenya was very helpful, answered all my questions

Kimberly H.
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Customer did not leave a comment.

Troy D.
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Customer did not leave a comment.

Wendell S.
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Nothing

Shawn J.
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Slow process picking up the truck even though I had reserved it online. Should find a way to speed up the process since all info was submitted ahead of time.

Junior M.
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I was very pleased with Kenya knowledge of the quextions i asked in ref to the truck i wanted to rent, she was very friendly, bubbly and professional tbe whole time, just her professionalizm alone will having me come back an re ommending to others. Thank u Kenya

JOHN K.
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Took a little bit of searching to find the key drop at night. Maybe add a light in the area.

Trina W.
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Kenya was amazing! She's a great example of what extraordinary customer service should be.

Tiffany M.
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Kenya is definitely an asset to Uhaul/ Self Storage. Very helpful and pleasant. Thank you Kenya!

Russell E.
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Onsite representative was very friendly and welcoming!

Robert B.
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The truck share app is horrible, I'm current on the phone with U-Haul trying to let a representative know That I did not see a key drop box only a mail box. Also the lock on the truck would not lock back, horrible customer service on the phone, it's so hard to get in touch with anybody ... please give me a call ASAP so I can let a rep know my issues

Alfreda F.
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No improvements that I can think of your employee Kenya was awesome. She was knowledgeable and efficient. She's a keeper.

Rocshawn J.
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When customer makes a cash deposit and are told they will get that cash back upon returning truck and equipment, then they should know whether or not they will get their money back at the drop off sight or will be mailed a check!

Julio B.
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I am very satisfied with the customer experience at this location. Kenya got me in and out the door in no time. I will definitely recommend friends and family to this location.

David H.
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Kenya was great. We explained to her what we needed and she got us squared away. She was very friendly and engaging.

VICTOR L.
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Nothing at this locestion

Kelvin S.
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Customer did not leave a comment.

Jolie H.
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Customer did not leave a comment.

Paul A.
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Dropped vehicle off a day early and clear was very helpful.

Dana E.
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Nothing

Rick F.
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I'm waiting for my overpayment to be refunded to my charge card. Once that is received I will be very pleased. The guy behind the counter, I think his name was Casey or Corey, was very pleasant and answered all of my questions. He was very professional.

Shaniqua A.
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Great customer service!

Daraj S.
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For the dropoff location the gate was closed I didn't have a four digit code and no instructions on what to do. They said the location was a 24/7 dropoff spot. Also when I called uhaul to figure it out I was on hold for 25 minutes then they hung up.

Kyle M.
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Kenya was extremely helpful and pleasant. She demonstrated exceptional customer service skills.

CHRISTOPHER B.
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Kenya did a fantastic job with helping me with my rental

James S.
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Customer did not leave a comment.

Paul Q.
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It would be fantastic if you had a 5x8 on site. The 4x8 is just too short to load comfortably.

JESSICA J.
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The young lady this am and the young man at the service desk this evening were amazing and had great customer service ????

Steven D.
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Customer did not leave a comment.

Susan H.
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Customer did not leave a comment.

Rasheeda J.
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The attendant gave superior service. He was very accommodating and assured I had all I needed.

CRYSTAL L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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