Customer Reviews for Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Self Storage

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Stephon C. on

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Michael E. on

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Steve D. on

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The manager was very helpful and friendly!

Jillison F. on

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Daniel L. on

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I had a great experience with very helpful and friendly staff

JOHN K. on

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I would have preferred an earlier time to pick up the truck.

michael M. on

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gas price a little high but will use again, lady kenya was very helpful, answered all my questions

Kimberly H. on

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Troy D. on

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Wendell S. on

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Shawn J. on

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Slow process picking up the truck even though I had reserved it online. Should find a way to speed up the process since all info was submitted ahead of time.

Junior M. on

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I was very pleased with Kenya knowledge of the quextions i asked in ref to the truck i wanted to rent, she was very friendly, bubbly and professional tbe whole time, just her professionalizm alone will having me come back an re ommending to others. Thank u Kenya

JOHN K. on

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Took a little bit of searching to find the key drop at night. Maybe add a light in the area.

Trina W. on

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Kenya was amazing! She's a great example of what extraordinary customer service should be.

Tiffany M. on

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Kenya is definitely an asset to Uhaul/ Self Storage. Very helpful and pleasant. Thank you Kenya!

Russell E. on

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Onsite representative was very friendly and welcoming!

Robert B. on

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The truck share app is horrible, I’m current on the phone with U-Haul trying to let a representative know That I did not see a key drop box only a mail box. Also the lock on the truck would not lock back, horrible customer service on the phone, it’s so hard to get in touch with anybody ... please give me a call ASAP so I can let a rep know my issues

Alfreda F. on

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No improvements that I can think of your employee Kenya was awesome. She was knowledgeable and efficient. She's a keeper.

Rocshawn J. on

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When customer makes a cash deposit and are told they will get that cash back upon returning truck and equipment, then they should know whether or not they will get their money back at the drop off sight or will be mailed a check!

Julio B. on

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I am very satisfied with the customer experience at this location. Kenya got me in and out the door in no time. I will definitely recommend friends and family to this location.

David H. on

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Kenya was great. We explained to her what we needed and she got us squared away. She was very friendly and engaging.

VICTOR L. on

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Nothing at this locestion

Kelvin S. on

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Jolie H. on

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Paul A. on

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Dropped vehicle off a day early and clear was very helpful.

Dana E. on

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Nothing

Rick F. on

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I’m waiting for my overpayment to be refunded to my charge card. Once that is received I will be very pleased. The guy behind the counter, I think his name was Casey or Corey, was very pleasant and answered all of my questions. He was very professional.

Shaniqua A. on

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Great customer service!

Daraj S. on

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For the dropoff location the gate was closed I didn't have a four digit code and no instructions on what to do. They said the location was a 24/7 dropoff spot. Also when I called uhaul to figure it out I was on hold for 25 minutes then they hung up.

Kyle M. on

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Kenya was extremely helpful and pleasant. She demonstrated exceptional customer service skills.

CHRISTOPHER B. on

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Kenya did a fantastic job with helping me with my rental

James S. on

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Paul Q. on

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It would be fantastic if you had a 5x8 on site. The 4x8 is just too short to load comfortably.

JESSICA J. on

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The young lady this am and the young man at the service desk this evening were amazing and had great customer service ????

Steven D. on

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Susan H. on

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Rasheeda J. on

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The attendant gave superior service. He was very accommodating and assured I had all I needed.

CRYSTAL L. on

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Lea R. on

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The gentleman that checked us was very courteous. The experience was great!

Chad R. on

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Representatives were very friendly and went over all options for me. The locaty very convenient for me and the truck was clean and ran well. I would definitely order a rental from then again!

JOHN M. on

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The representative, Kenya, was very good to work with!

Sandra C. on

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Terry P. on

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I had a great experience. Once again, Jordan was exceptional. Knowledgeable, informative, and very very personable. He is a real credit to your company.

JEREMY C. on

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Not charge for fuel when only drive 7 miles

Security S. on

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Dave M. on

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mike W. on

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Tara R. on

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I reccomend not using the uhaul app it's horrible! I couldn't get the lock off of the truck. Someone had to help me with a pair of channel locks. The "on call" person from the app never returned a call or text. Never again, I'm Deleting the app. The people inside the storage facility were nice and helpful once they were opened.

Charmyles G. on

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none

THERESA S. on

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john L. on

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heddey H. on

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anne C. on

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KULWINDER M. on

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Great service

Amy S. on

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Truck was nice and clean and the staff was very friendly!

Susan H. on

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This may sound silly, but I think it's important. I am short and have arthritis in hips, knee, hands. The height to get into the truck caused a painful problem for me and had I not come up with a solution myself I think it could also eventually cause some damage to the steering wheel on the truck. To get in I had to hold onto the grab bar and steering wheel and struggle to pull myself up high enough to get into the truck. There was no step on the sides of the truck to help. I brought a plastic step stool with me, stepped in and had my son take the stool and put it between us in the cab. Then he'd run it back over with the stool when I had to get out of the cab. days! The people at the rental office in Knightdale (Security Self Storage) were wonderful and I always feel comfortable dealing with U-Haul through them. Other than that, the truck was clean, ready, reliable, and the rental process easy.

KENNETH H. on

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Danielle C. on

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Linda E. on

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elizabeth M. on

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Kathryn F. on

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James M. on

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Customer service is lacking at this location

SHERALD L. on

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Teresa B. on

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Cheryl M. on

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Marianne R F. on

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Make the location better with signs. It just looks like a storage facility so we drove right by not knowing it was the U-haul location.

Pamela L. on

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Good Professional Friendly service so glad I found them!

Stephen H. on

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Sabrina L. on

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The windshield wipers on the truck I rented were in need of replacing and as it was a very rainy day, it made driving somewhat difficult. The customer service rep who handled my transaction however was very thorough, friendly and professional. The truck was extremely clean. Thank you.

JAMES M. on

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James P. on

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Impressed with the faculty and staff, good communications and instructions. I will be back again, Jim

Margolyn C. on

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JOHN C. on

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Kimberly W. on

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TIM R. on

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Joel H. on

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Excellent!

Tanya B. on

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Angela B. on

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The person checking me out was very bland. I told him I had a reservation for an appliance dolly and a woman came in and he gave it to her. I asked did she pay for the appliance Dollly or the small one. His response. I only have one. I told him my reservation says an appliance and furniture dolly. He said he doesn't have either. I asked why didn't someone call and tell me these we're not available before I came here and nor did I he even attempt to give me any type of empathy for the inconvenience. I will never use this place again and will not refer. I would much rather use the one in Raleigh since they seem to have more.

Candice H. on

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Jane L. on

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The clerk did not seem to know much about anything.

Renee M. on

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TANYA B. on

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DAVID P. on

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Arthur A. on

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Murat T. on

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The person at the counter didn't seem interested. Just drop the keys and I'll take care of it was the response that I got. Even though I dropped the truck off on Wed the 2nd no confirmation was given.

Vincent S. on

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My reservation was a huge fiasco, however everyone helped every chance they could.

Paul S. on

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Stephanie B. on

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Dagmar H. on

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We wished we would have known that this location has UHAUL and storage! This would have been perfect for us because we needed a temporary place to store our furniture, which we found somewhere else and just had a one way return for our moving truck to this location.

Carolyn K. on

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Michael M. on

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LAUREN S. on

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I do not have any complaints - the truck rental contract went smoothly - the move in process went well. Second time using UHaul and I will use them again

Saleh A. on

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Extra 30 miles I had to pay for because my truck wasn't available in 2 locations I reserved at. Also , it's hard to get around and through this location driveways driving a truck .

patricia H. on

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Last night I was done with the vehicle and could not return it when I wanted to which in turn caused me to drive it somewhere else and use more miles and get charged more money for the use of the truck I was not given a code to get back into the gate to bring the truck back thru .Once I was finished I had already stated that we were only going to need it for one round trip and we will be bringing it back. I called the 1-800 # I went in my acct hoping to get a gate code Nothing! I sent an email. I sent a message thru Chat nothing !

Tracey T. on

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The guy that I worked with was very nice. The only feedback I have is that he received several calls while I was waiting and he wanted to be helpful and answer the questions they have. I would suggest that when you are working with a customer to take a message from the caller and let them know that you are with a customer and will call them right back. Other than that, I had a really good experience and will definitely return to this location in the future.

RICHARD A. on

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DERRICK F. on

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Not a thing...keep up the good work ??

Dexter R. on

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RICHARD A. on

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Maybe provide a free truck rental for the day. Keep the introductory price the same for a year.

Julie V. on

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Savannah was absolutely wonderful. We appreciated how great her customer service was.