Drop of facility had no directions as to where to park the returned truck. Had to call UHAUL to get the code to enter the facility and get directions as to where to park the returned truck.
Theodore W.
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent!
Lisa G.I dropped the uhaul off and got locked inside the gate so I had to call the number to get the access code to open the gate. Super inconvenient.
Anastasia M.Quick efficient services. Quality customer service.
RUTH S.There is no wifi or cell service for self check in or returns back where the truck is parked. You have to drive back to get your own truck. There are very limited hours of UHaul service there as it's a satellite office. Receptionists are very nice but when truck returned and they are there they do not give you anything like a confirmation or proof that you've returned the truck and the self serv return process doesn't work (no cell service), so you don't know what you owe. Then you immediately next day get a collections notice threatening you for payment that you owe the mileage etc that you would have paid on the spot had someone been willing or available to help. The actual service availability was workable. The staff again, we're very nice. Maybe they should bring the truck to the front so you have service for check in?
virginia G.No improvements, however the customer service rep at the Old Knight Road location in Knightdale, NC was extremely helpful and took time to answer every question I had. She even smiled during the whole process. Will be back.
Eric C.Didn't have a reservation but the person working the desk got me set up in 5 minutes with a truck. Great service.
Jack H.This was a terrible experience.
Taylor M.Ensure the customer receives the correct equipment. We were given the wrong equipment, and had hours of time spent fixing the issue.
Jonathan P.Keep doing what you are doing!
Glenn C.Everything was great. Kenya did an amazing job with communicating based on how everything would go from my payment plan to the inside storage temperature. She deserves a top rating. 5 or more 🌟
George F.I was scheduled for a 7pm pickup.I was given the incorrect gate code. When I called, the agent also had the incorrect gate code. The pictures & instructions for the how to pick up at this location are severely flawed & poorly write, which made the event of picking my truck up, more like a scavenger hunt. There's not a signal a the back of the property, so it was almost impossible to get to the website for picking up my rental. After the fiasco of getting a good signal to go through the process of picking up my rental, there was no lighting to find my rental or do the inspection. The steps required multiple trips to the front of the property ( get a signal & find the box for the key/open the box). After unsuccessfully using the attached photo to locate the box where the keys were, when we finally found it, it was inside the gate which we were in the inside of. My boyfriend has larger arms because he lifts & he was unable to access the lock. I was too short to see the code & unable to put it in. There's poor lighting & very little space to work with. We both ended up with scratches from the brick wall trying to open the lock. The instructions for how to open the local were unclear & didn't technically align with the required steps to open the lock. Finally around 7:35 or so I was able to access my rental & perform the inspection/ leave the property.
Taheisha C.Customer service reps at the front desk were outstanding!
Stefanie O.Friendly and professional service!
Geraldine H.I was charged for 2 dolly's $7/$10 that I never received. I was sent to pick up the next morning at another location that didn't have but 1 $7 dolly. The clerk tried to charge me when I already paid. I brought the truck back at 8:30 pm on the 4th the receipt says I brought it back this morning at 8:38 am on the 5th. It was put in the notes that I was to be refunded for the $7/$10 dolly . I didn't receive that so I'll be calling the headquarters I'm the am.
Lomekia R.Rental went smoothly and the truck performed as expected. There was no key drop box on site. I was unaware of the after hours service fee.
Jack H.This is the second time we had a truck that had a drivers compartment that stunk of human urine. The last time I told the manager and she said she would get it cleaned. It is disgusting . You need the truck and we have a business we were using it for and no other choice but to drive a disgusting urine stinking trick. It made us sick both times. I feel I need to share this publicly at this point. Because I paid over 100 dollars to be made completely sick by and unsanitary disgusting vehicle and Management that ignores basic sanitary conditions of Publicly utilized vehicles. Also I work for the state of NC .
christine T.The woman who works here is always very pleasant and nice to work with.
Victoria K.Check engine light was on when I picked up truck. Lady says “go ahead and drive it, if you break down call 1800 uhaulâ€, truck ran awful. Took it back a day early, didn't really want to drive it anymore. Made other arrangements.
Hugh O.Check in and return were both very easy. The employees were both very friendly and professional. Well done by both.
James P.Would not recommend uhaul, had wrong location for drop off, never could contact uhaul to change
david H.The process for picking up the truck was overcomplicated and took way longer than it should have. After my reservation was moved to a different location and the time changed, I was forced to start the day an hour behind schedule. Upon arrival, I was (incorrectly) told that I was signed up for a "24-hour pickup" and that the key would be in a lock box for which I should have received a code and that he couldn't help me at the front desk. After searching for 15 minutes for a code through emails and text updates, I called the number and they told me that the front desk could indeed help me, so I then had to go wait behind other customers to go through their process before I could get mine. The person behind the desk was nice enough, but clearly overwhelmed with running both the storage facility and the uhaul rentals at the same time (and with apparently very slow computers).
James M.Keenya was very polite and professional and was very helpful
Benjamin O.The process was easy and the customer service at this location was amazing. i had a representative named Kenya who really went above and beyond to make sure I had a pleasant experience. Definitely will be recommending and using this location again in the future.
Craig H.Your system of phone rotation SUCKS...I went 40 minutes out of my way before realizing I was heading to the wrong address....Until the last call did I not find out that I was not talking to the Old Knight location...That needs to be explained to the customer on the first call to UHAUL...If I had known the procedure from the get go it would have been a breeze......Not to mention the check in procedure takes forever.....Michelle Peed was a life saver in me not going over the deep end....Van was very nice....Dan
Dan B.This location was fantastic. The woman who helped us was extremely friendly, kind, and helpful. She was excellent.
Meghan P.No issues with the rental.
VINCENT R.Uhaul app did not work properly and the directions to obtain the gate code was not clear. It took about an hour to get past the gate and access the van. I will never pick up from this location ever again. It was such a headache and it took longer than expected which caused me to be late to my appointment.
T'Kiyah O.They did not have available the hand truck and I had to look for one in another store and waited time
Yvette B.I had an after hours pick up, but the lock on the key was weathered, so it was hard to unlock the lock. Other than that the rental was a success.
Melvin C.Computer system was down do to internet issue. The ladies at the desk were very helpful and friendly and guided me to check out via the app
Carlton T.Nice job! Smooth transaction.
Benjamin Y.Nothing, Excellent Customer Service
WAYNE C.The dolly requested we're not available. But the representatives reimbursing me and also giving me courtesy mileage was a great plus. I didn't need all the mileage but it was a nice compensation for the missing equipment rented.
Kimberly H.Jordan was an absolute delight and provided excellent customer service.
JOHN F.Great experience. Very easy process
KERRY K.This is a very convenient place to rent a truck or van. The staff is very friendly and helpful. They are great at explaining things and are very patient. The pickup and drop-off processes were fast and easy. I will definitely recommend this place to anyone who asks about these kinds of services.
TRACY B.Was slow and was hard to get in andout
BALLANCE M.Excellent customer service and all of my needs were taken care of. Would definitely come back when I need to
LAINE B.At drop off again online service for drop off was not working. Called to see what my next step was and the lady said to just drop keys in drop box. Did not have time to wait so left and came back to drop off key ane was told to wait and the manager would come. Just didn't enjoy the run around about drop off.
Anhsaly F.The customer service rep was awesome.
Lachlan W.Self storage personnel were polite but said they were not allowed to assist disconnecting trailer. I was instructed to drive it to the rear of the storage units and back it into a slot and unhook it myself, which I did because I've backed and maneuvered trailers for years; (I'm 77). MY wife or someone inexperienced with this would have been in trouble.
GEORGE R.Great customer service
RONALD D.Totally different experience from rental pickup. Felt like I was inconveniencing personnel. Truck was late due to hired help (from MovingHelp.com) arriving way later than preferred start time. No reprieve or prorate of 1 day additional rental required. Was hoping for a little leeway.
JEFFREY M.The uhaul was parked in a really tight spot and it was hard to maneuver.
Kristen H.My Original reservation was with Mario's Deli & Grill, Wendell, NC. When I arrived I was informed that the 9' Cargo Van was unavailable and would need to call customer service to change my reservation or get their only available 15' truck at the same price. I called and waited 52 minutes to get thru, 52 minutes-REALLY! I lost 2 hours due to an inefficient system that could have informed me that my van was unavailable at the 1st location!
Troy K.The customer service rep, Sean, was great.
JANICE G.This location was fine. The problem I had was the fact that I reserved this trailer on the U-Haul app the night before. When I showed up for my reservation, the trailer wasn't there (U-Haul Mario's Deli & Grill- 2317 Eagle Rock Rd Wendell). The lady at this location persisted that she send me to the next location… took my credit card and ID, and set me up for another pickup somewhere else. On my way there I received a call from U-haul corporate saying the equipment isn't at the next location either and re-routed me to another location. Needless to say this literal runaround cost me half my day. I won't be using this location again (Mario's Deli & Grill).
GABRIEL W.Great experience!
BRIAN R.Make it clear that on return you are supposed to leave vehicle outside the fence! Maybe a sign?
Keith G.Kenya is the best
Brian R.You were great.
Thea T.Staff was courteous and thoroughly explained everything the first time.
CARLOS P.The drop off experience was great due to very knowledgeable staff.
Richard M.none
JASON P.Outstanding experience at this location. Associate was very helpful and knowledgeable. Highly recommend.
CHRISTOPHER K.A special shout out to the employee that checked me in and helped me get on my way. She was very professional, courteous and answered all of my questions during my visit. I have never really had polite interactions at other Uhaul locations, so it was such a pleasant surprise! We just purchased a house in Knightdale, so I will definitely use this location for any future moving/storage needs!
Joshua S.I didn't reserve here, the place I I reserve with sent me here cause what was on line wasn't available. Didn't get same mileage price and no gate code and couldn't get anybody for 40 mins. Customer drove up tor their storage is how I got in! Worst experience ever!
DENISE H.Great checkout and customer service at this location.
ROBERT H.NOTHING AT THIS TIME
Ernest R.