This was a terrible experience.Taylor M.
Security Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Knightdale, NC 27545
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.0 Average Customer Rating
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Ensure the customer receives the correct equipment. We were given the wrong equipment, and had hours of time spent fixing the issue.Jonathan P.
Keep doing what you are doing!Glenn C.
Everything was great. Kenya did an amazing job with communicating based on how everything would go from my payment plan to the inside storage temperature. She deserves a top rating. 5 or more 🌟George F.
I was scheduled for a 7pm pickup.I was given the incorrect gate code. When I called, the agent also had the incorrect gate code. The pictures & instructions for the how to pick up at this location are severely flawed & poorly write, which made the event of picking my truck up, more like a scavenger hunt. There's not a signal a the back of the property, so it was almost impossible to get to the website for picking up my rental. After the fiasco of getting a good signal to go through the process of picking up my rental, there was no lighting to find my rental or do the inspection. The steps required multiple trips to the front of the property ( get a signal & find the box for the key/open the box). After unsuccessfully using the attached photo to locate the box where the keys were, when we finally found it, it was inside the gate which we were in the inside of. My boyfriend has larger arms because he lifts & he was unable to access the lock. I was too short to see the code & unable to put it in. There's poor lighting & very little space to work with. We both ended up with scratches from the brick wall trying to open the lock. The instructions for how to open the local were unclear & didn't technically align with the required steps to open the lock. Finally around 7:35 or so I was able to access my rental & perform the inspection/ leave the property.Taheisha C.