Drop of facility had no directions as to where to park the returned truck. Had to call UHAUL to get the code to enter the facility and get directions as to where to park the returned truck.
Theodore W.
Security Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Knightdale, NC 27545
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Customer service was excellent!
Lisa G.I dropped the uhaul off and got locked inside the gate so I had to call the number to get the access code to open the gate. Super inconvenient.
Anastasia M.Quick efficient services. Quality customer service.
RUTH S.There is no wifi or cell service for self check in or returns back where the truck is parked. You have to drive back to get your own truck. There are very limited hours of UHaul service there as it's a satellite office. Receptionists are very nice but when truck returned and they are there they do not give you anything like a confirmation or proof that you've returned the truck and the self serv return process doesn't work (no cell service), so you don't know what you owe. Then you immediately next day get a collections notice threatening you for payment that you owe the mileage etc that you would have paid on the spot had someone been willing or available to help. The actual service availability was workable. The staff again, we're very nice. Maybe they should bring the truck to the front so you have service for check in?
virginia G.