Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)

1,892 reviews

1945 E Cornwallis Rd   Durham, NC 27713
(Beside Durham Rescue Mission)

(919) 361-1095

Office Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 6/2/2025: Closed
  • 6/3/2025: Closed
  • 6/4/2025: Closed
  • 6/5/2025: Closed
  • 6/6/2025: Closed
  • 6/7/2025: Closed
  • 6/8/2025: Closed
  • 6/9/2025: Closed
  • 6/10/2025: Closed
  • 6/11/2025: Closed
  • 6/12/2025: Closed
  • 6/13/2025: Closed
  • 6/14/2025: Closed
  • 6/15/2025: Closed
  • 6/16/2025: Closed
  • 6/17/2025: Closed
  • 6/18/2025: Closed
  • 6/19/2025: Closed
  • 6/20/2025: Closed
  • 6/21/2025: Closed
  • 6/22/2025: Closed
  • 6/23/2025: Closed
  • 6/24/2025: Closed
  • 6/25/2025: Closed
  • 6/26/2025: Closed
  • 6/27/2025: Closed
  • 6/28/2025: Closed
  • 6/29/2025: Closed
  • 6/30/2025: Closed
  • 7/1/2025: Closed
  • 7/2/2025: Closed
  • 7/3/2025: Closed
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed
  • 7/7/2025: Closed
  • 7/8/2025: Closed
  • 7/9/2025: Closed
  • 7/10/2025: Closed
  • 7/11/2025: Closed
  • 7/12/2025: Closed
  • 7/13/2025: Closed
  • 7/14/2025: Closed
  • 7/15/2025: Closed
  • 7/16/2025: Closed
  • 7/17/2025: Closed
  • 7/18/2025: Closed
  • 7/19/2025: Closed
  • 7/20/2025: Closed
  • 7/21/2025: Closed
  • 7/22/2025: Closed
  • 7/23/2025: Closed
  • 7/24/2025: Closed
  • 7/25/2025: Closed
  • 7/26/2025: Closed
  • 7/27/2025: Closed
  • 7/28/2025: Closed
  • 7/29/2025: Closed
  • 7/30/2025: Closed
  • 7/31/2025: Closed
  • 8/1/2025: Closed
  • 8/2/2025: Closed
  • 8/3/2025: Closed
  • 8/4/2025: Closed
  • 8/5/2025: Closed
  • 8/6/2025: Closed
  • 8/7/2025: Closed
  • 8/8/2025: Closed
  • 8/9/2025: Closed
  • 8/10/2025: Closed
  • 8/11/2025: Closed
  • 8/12/2025: Closed
  • 8/13/2025: Closed
  • 8/14/2025: Closed
  • 8/15/2025: Closed
  • 8/16/2025: Closed
  • 8/17/2025: Closed
  • 8/18/2025: Closed
  • 8/19/2025: Closed
  • 8/20/2025: Closed
  • 8/21/2025: Closed
  • 8/22/2025: Closed
  • 8/23/2025: Closed
  • 8/24/2025: Closed
  • 8/25/2025: Closed
  • 8/26/2025: Closed
  • 8/27/2025: Closed
  • 8/28/2025: Closed
  • 8/29/2025: Closed
  • 8/30/2025: Closed
  • 8/31/2025: Closed
  • 9/1/2025: Closed
  • 9/2/2025: Closed
  • 9/3/2025: Closed
  • 9/4/2025: Closed
  • 9/5/2025: Closed
  • 9/6/2025: Closed
  • 9/7/2025: Closed
  • 9/8/2025: Closed
  • 9/9/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(919) 361-1095

1945 E Cornwallis Rd
Durham, NC 27713
(Beside Durham Rescue Mission)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 6/2/2025: Closed
  • 6/3/2025: Closed
  • 6/4/2025: Closed
  • 6/5/2025: Closed
  • 6/6/2025: Closed
  • 6/7/2025: Closed
  • 6/8/2025: Closed
  • 6/9/2025: Closed
  • 6/10/2025: Closed
  • 6/11/2025: Closed
  • 6/12/2025: Closed
  • 6/13/2025: Closed
  • 6/14/2025: Closed
  • 6/15/2025: Closed
  • 6/16/2025: Closed
  • 6/17/2025: Closed
  • 6/18/2025: Closed
  • 6/19/2025: Closed
  • 6/20/2025: Closed
  • 6/21/2025: Closed
  • 6/22/2025: Closed
  • 6/23/2025: Closed
  • 6/24/2025: Closed
  • 6/25/2025: Closed
  • 6/26/2025: Closed
  • 6/27/2025: Closed
  • 6/28/2025: Closed
  • 6/29/2025: Closed
  • 6/30/2025: Closed
  • 7/1/2025: Closed
  • 7/2/2025: Closed
  • 7/3/2025: Closed
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed
  • 7/7/2025: Closed
  • 7/8/2025: Closed
  • 7/9/2025: Closed
  • 7/10/2025: Closed
  • 7/11/2025: Closed
  • 7/12/2025: Closed
  • 7/13/2025: Closed
  • 7/14/2025: Closed
  • 7/15/2025: Closed
  • 7/16/2025: Closed
  • 7/17/2025: Closed
  • 7/18/2025: Closed
  • 7/19/2025: Closed
  • 7/20/2025: Closed
  • 7/21/2025: Closed
  • 7/22/2025: Closed
  • 7/23/2025: Closed
  • 7/24/2025: Closed
  • 7/25/2025: Closed
  • 7/26/2025: Closed
  • 7/27/2025: Closed
  • 7/28/2025: Closed
  • 7/29/2025: Closed
  • 7/30/2025: Closed
  • 7/31/2025: Closed
  • 8/1/2025: Closed
  • 8/2/2025: Closed
  • 8/3/2025: Closed
  • 8/4/2025: Closed
  • 8/5/2025: Closed
  • 8/6/2025: Closed
  • 8/7/2025: Closed
  • 8/8/2025: Closed
  • 8/9/2025: Closed
  • 8/10/2025: Closed
  • 8/11/2025: Closed
  • 8/12/2025: Closed
  • 8/13/2025: Closed
  • 8/14/2025: Closed
  • 8/15/2025: Closed
  • 8/16/2025: Closed
  • 8/17/2025: Closed
  • 8/18/2025: Closed
  • 8/19/2025: Closed
  • 8/20/2025: Closed
  • 8/21/2025: Closed
  • 8/22/2025: Closed
  • 8/23/2025: Closed
  • 8/24/2025: Closed
  • 8/25/2025: Closed
  • 8/26/2025: Closed
  • 8/27/2025: Closed
  • 8/28/2025: Closed
  • 8/29/2025: Closed
  • 8/30/2025: Closed
  • 8/31/2025: Closed
  • 9/1/2025: Closed
  • 9/2/2025: Closed
  • 9/3/2025: Closed
  • 9/4/2025: Closed
  • 9/5/2025: Closed
  • 9/6/2025: Closed
  • 9/7/2025: Closed
  • 9/8/2025: Closed
  • 9/9/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you for the excellent customer service. Both representatives were great.

EDWARD T 
Rating:
5.0

Representative was courteous and helpful.

SHAMOY J 
Rating:
4.0

Customer did not leave a comment.

Micah S 
Rating:
4.0

Customer did not leave a comment.

KEVIN-EUGENE N 
Rating:
5.0

Smoother app experience.

JAMES M 
Rating:
5.0

All the ladies in the office were professional, knowledgeable, and friendly. Great experience.

PAMELA L 
Rating:
4.0

Customer did not leave a comment.

VANEISA H 
Rating:
5.0

The girl at the counter was very friendly.

CORBETT M 
Rating:
5.0

Customer did not leave a comment.

LAQUITA R 
Rating:
4.0

The truck was cleaned but had a malfunction. I forgot to mention in my original submission that the truck has a weird vibration on the initial acceleration and is very very loud compared to other uhaul trucks I've driven. And believe me, I have driven more than my fair share. Just check my rental records. This morning as I got on the highway to head to a scheduled destination, I noticed the passenger side mirror needed adjusting. My passenger reached out to adjust it only to discover the mirror was internally damaged. The mirror position would not stay put. It was very loose. I immediately called in to report the mirror. The representative suggested that I call roadside. However, that was not really an option I could exercise due to a tight schedule I had to meet. This created a significant inconvenience and unsafe condition. The previous renter had to have known and didnt report the damage because its no way any customer could drive it and not notice. Please look into the matter and adjust my charges accordingly. Just for reference, I did record a short video demonstrating the malfunctioning mirror. File is too large to upload. (50MB)

JAMNEL F 
Rating:
5.0

Everything was made very easy for us. Thanks so much V.W.

VICTOR W 
Rating:
5.0

Customer did not leave a comment.

JOYCE W 
Rating:
5.0

My truck was ready on time and Shane took care of me when I returned it,easy Peezy

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Ronique C 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

Customer did not leave a comment.

Katherine R 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Nothing - customer service was excellent!!

VIRGILIO C 
Rating:
5.0

Excellent and helpful service.

NANCY C 
Rating:
5.0

Customer did not leave a comment.

Bryan C 
Rating:
5.0

Everything went well and would definitely use this site in the future if needed!

ANTHONY B 
Rating:
5.0

Great customer service. My truck was available on time and my pickup and drop out was seamless. Much appreciation.

JAMES J 
Rating:
4.0

Customer did not leave a comment.

MARVIN C 
Rating:
5.0

Customer did not leave a comment.

DANIEL E 
Rating:
3.0

The location was great clean but it didn't put the refrigerator dolly into the truck that we ordered other than that service was good

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

DEYDY B 
Rating:
5.0

Customer did not leave a comment.

Glenda O 
Rating:
5.0

Customer did not leave a comment.

Marcus D 
Rating:
4.0

Good customer service

GERALDA P 
Rating:
5.0

Great experience.Reserved truck in person and they were great to work with.

ROBERT U 
Rating:
5.0

Nothing negative I can say personally... Great, very helpful staff!

SHA'KANNA Q 
Rating:
5.0

The receptionist was great!!

DIMA N 
Rating:
5.0

Customer did not leave a comment.

JADA S 
Rating:
5.0

Customer did not leave a comment.

TERRY S 
Rating:
5.0

Your customer service was excellent 👌 I will recommend to others

DENA W 
Rating:
4.0

The location was excellent and very helpful. The overall uhaul experience stunk. The self service process was terrible as the app and the website failed to work. The lady at the location was as kind as can be and stayed after normal close to help us. The truck also died and required a jump

Patrick M 
Rating:
5.0

The agent’s in that office are office are outstanding

SHARON T 
Rating:
5.0

Customer did not leave a comment.

ANGELA V 
Rating:
5.0

The mobile app needs more feedback to the user. Uploading photos takes 10 minutes or more.

Alexander J 
Rating:
4.0

Customer did not leave a comment.

RUDOLPH W 
Rating:
5.0

I love this location! I have used thd Cornwallis location for the past three years. The representative at this location is helpful and provide excellent customer service. This will always be my go to location.

flauny n 
Rating:
5.0

Great customer service with gentleman working that day. Very easy going, informative, and helpful. Will choose this location and/or recommend.

Julene T 
Rating:
5.0

Nothing at this location

William A 
Rating:
5.0

WiFi access would be super helpful. I would have had the return process completed in 10 minutes, but I had to re-upload all of the photos multiple times because my connection was so slow. Took me about 30 minutes to complete the return, which isn't terrible, but could be so much smoother. Otherwise super easy and convenient, would rent from here again.

ANNA B 
Rating:
5.0

Nothing

William A 
Rating:
5.0

The women at the front desk was soon nice .my truch was trash

Temeka M 
Rating:
5.0

Despite yall system down your employee was very courteous

JANICE H 
Rating:
5.0

For me I can't think of anything that you need to do

gloria b 
Rating:
5.0

My experience was top notch! Shelby was amazing and very resourceful. She made my transaction seamless and will continue to do business with you all (long as she's there)! 👍🏾

Kadia K 
Rating:
5.0

Helpful at extending our reservation.... HOWEVER

ryan m 
Rating:
5.0

Customer did not leave a comment.

Alina A 
Rating:
5.0

Customer did not leave a comment.

Collette L 
Rating:
5.0

Customer did not leave a comment.

Chris G 
Rating:
5.0

El proceso es muy rápido la chica fue muy amable pero el camión está en muy malas condiciones se desarma una manguera de la puerta se salió el plástico de la tapa de la puerta se queda acelerado !! Por lo demás muy bien

jesus e 
Rating:
5.0

They did everything absolutely perfectly! The process was seamless and the 3 employees I encountered went above and beyond!!! They gave exemplary customer service, no questions asked. I will be renting my uhauls from this location exclusively!

Minnie N 
Rating:
3.0

Being clear on where to pick up the truck should be improved. One instance when I was told to pick up where the original location was listed but the original location told me to go to the current location to pick up the reserved truck which led to some confusion and wasting time. I suggest not listing the pick up location until it is certain that the truck is ready to be picked up.

Lau N 
Rating:
4.0

Customer did not leave a comment.

Phyllis M 
Rating:
5.0

Customer did not leave a comment.

Wanda C 
Rating:
5.0

Nothing. The website was easy to use and the onsite staff were very helpful.

Richard T 
Rating:
4.0

We were told that the vehicle had a half tank of gasoline. It didn’t, it had much less.

elane v 
Rating:
5.0

Customer did not leave a comment.

Stephen H 
Rating:
5.0

Booked my reservation at another location but they were double booked and did not have the vehicle I was looking for. I came to this location and they took the time to find a van for me as all locations were booked. They quickly accommodated me as another customer came in to a van at the same time. Great service and will definitely go there again for my next rental needs.

Amber B 
Rating:
5.0

👍👍

Kelvin V 
Rating:
3.0

Faster service

Brenda D 
Rating:
2.0

The van was not cleaned out by the previous user, there was dirt and some tape on the floor liner, taking out the floor liner to ensure all was clean showed even more debris under it. The truck was not locked, and the key box was also "unlocked" the combination lock was set, but the lock box itself was just hanging open with the lock attached. The app continuously screwed up. The timeout when trying to confirm pickup would reset the system/app page, clicking on checkmark on pictures to confirm upload also would reset the app to the start pickup page. It was even worse on returning the vehicle. The app crashed when trying to upload the vehicle condition as being the same as as checkout. The app would loose the verification pictures, and then reset completing the return showing no continuation of the instructions to verify the dropoff. I had to call customer support, to confirm that I needed to put the key into the overnight dropbox vs putting the key back into the drop box if it was to be used by another user. If I ever use Uhaul again, I will never use the app. What was supposed to be a painless self serve option was a total failure. I'd rather deal with a live moron than this app, as I could at least convince a moron to help me... the app, not so much.

John M 
Rating:
5.0

I really appreciated the young lady who handled the transaction; She was very nice and gave me all the important information I needed to make my cleaning out day great !!!!!!!! She is the BEST !!!!!!

angela j 
Rating:
5.0

Customer did not leave a comment.

Latoya J 
Rating:
5.0

Customer did not leave a comment.

Audrie P 
Rating:
5.0

Young lady at the front desk was very pleasant and friendly.

Quinton Q 
Rating:
5.0

SHELBY was amazing! Her personality, knowledge and professionalism is rare these days. She’s a valuable asset to the U-Haul brand.

jonetta a 
Rating:
4.0

Customer did not leave a comment.

Grace H 
Rating:
5.0

Customer did not leave a comment.

Nancy C 
Rating:
5.0

Customer did not leave a comment.

ANGELICA G 
Rating:
5.0

The sales rep was very helpfull

shavonne s 
Rating:
5.0

Customer did not leave a comment.

Barbara B 
Rating:
3.0

At first they couldn't find my reservation. Make sure a representative leaves a voicemail to let the customer know the truck was not available at that location . I was lucky that another customer dropped off a 20' truck. I also requested a dolly but they didn't have one. It was not a good experience although the receptionist was nice.

Linda J 
Rating:
5.0

Customer did not leave a comment.

ANGELICA G 
Rating:
5.0

Customer did not leave a comment.

hunter t 
Rating:
5.0

Customer did not leave a comment.

Joyce A 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M 
Rating:
5.0

The only issue. The dolly was making too much noise while driving. There should be a hook latch to keep the dolly in place. It was very frustrating. TOO MUCH NOISE

Charmaine R 
Rating:
5.0

Wonderful experience. Thank you 🙏🏾

johnny r 
Rating:
5.0

Customer did not leave a comment.

Rich P 
Rating:
5.0

Customer did not leave a comment.

Sergio G 
Rating:
5.0

The same service I received.

Aurelio R 
Rating:
4.0

The 24/7 pickup system needs real work. I did not expect to have to find two people who will answer the phone at 8am on a saturday and there is absolutely no reason I can see not to collect all tht information in advance.

Kelly S 
Rating:
3.0

Have trucks bigger than 10 ft available

Shamel E 
Rating:
5.0

The service member was very helpful and knowledgeable. She was so friendly and kind. I would highly recommend this location to any and everyone I know.

JAMYIA C 
Rating:
5.0

Customer did not leave a comment.

Toya S 
Rating:
5.0

Customer did not leave a comment.

Marc S 
Rating:
5.0

Customer did not leave a comment.

LaToya T 
Rating:
5.0

You Guys make everything so easy!

Victor W 
Rating:
5.0

Order more appliance dollies to where you'll always have one upon request. If they run out maybe call another property for back ups. This will strengthen the Customer Experience. Aside from that, our check in experience was smoothe. Thank you!

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Yijun Z 
Rating:
5.0

The front desk lady way were helpful and accommodating when I had to switch to a larger truck.

Amir H 
Rating:
1.0

Customer did not leave a comment.

Vincent M 
Rating:
5.0

Customer did not leave a comment.

MARLENA B 
Rating:
5.0

Customer did not leave a comment.

Isuru D 
Rating:
5.0

Customer did not leave a comment.

Brendan C 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top