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Jacqueline M.
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue. The dolly was making too much noise while driving. There should be a hook latch to keep the dolly in place. It was very frustrating. TOO MUCH NOISE
Charmaine R.Wonderful experience. Thank you 🙏🏾
johnny R.The same service I received.
Aurelio R.The 24/7 pickup system needs real work. I did not expect to have to find two people who will answer the phone at 8am on a saturday and there is absolutely no reason I can see not to collect all tht information in advance.
Kelly S.Have trucks bigger than 10 ft available
Shamel E.The service member was very helpful and knowledgeable. She was so friendly and kind. I would highly recommend this location to any and everyone I know.
JAMYIA C.You Guys make everything so easy!
Victor W.Order more appliance dollies to where you'll always have one upon request. If they run out maybe call another property for back ups. This will strengthen the Customer Experience. Aside from that, our check in experience was smoothe. Thank you!
Joseph M.The front desk lady way were helpful and accommodating when I had to switch to a larger truck.
Amir H.The mobile app simply does not work.
Amanda D.Great customer service, check in and check out process was easy and fast. I appreciated them extending my rental due to the rain as well!!
ARIELLE O.Tiffany was great and very very friendly!!! She really went above and beyond we came in at the very last minute and she still made it her will to take care of us! I 10/10 recommend her and her services
Miteka C.Office staff very helpful and informative. Very happy with the service & equipment.
Angela S.The from desk ladies are super helpful and kind. They make the process a lot easier for me than any other locations
Malick F.Everything was great!
Matt E.The check in process was absolute garbage
Theodore E.Your attendant has her office so clean & inviting. She was kind & caring. She did everything she could to assist me.
Martha L.I totally appreciate the excellent service that I received from the young ladies today. They were professional, friendly, and very knowledgeable. If I ever need to rent a U-Haul in this area again, I'm definitely going to come and visit them.
Patrick K.The equipment was in poor condition
Rachel W.You could possibly provide some instructions as to how the mobile reservations work. This was my first time using that feature and I had a few problems but I was able to get thru it. Other than that everything went well
Shonita G.Everything was made so easy for us. Thanks
Victor W.The service was excellent.
Aurelio R.The woman who checked us in and out was amazing. She was extremely helpful and made our experience smooth and easy.
Riley K.Great customer service and experience!
April H.More boxes at the location
Darryl L.The inside of the truck wasn't clean
REGINALD S.My only complaint are the steep stairs you have to climb carrying the equipment.
Valerie G.Way too expensive. UHaul in general. Over $150 for a small truck and about 50 miles? I'll just rent a pickup from enterprise
Chadd D.Customer service on the phone and in the store was superior!
BETHANEYANN V.The ladies here were very professional and mad our rental experience very smooth. I will be using them again! Thanks so much!
Thomas S.Refund time still haven't received my balance
Tyrell S.If the location can't provide equipment then they need to NOTIFY the customer. Imagine my shock picking up the van specifically to move an APPLIANCE and finding out they took the APPLIANCE DOLLY off my order without telling me. That truck became instantly worthless.
April F.The truck was UNSAFE. The windshield wipers were damaged and an malfunction light was on. The truck did not switch in gears BUT most importantly difficulty stopping as the truck would jerk gwhen coming to a stop and the gears reared up.
Mishara B.It was stressful returning due to the app and website not allowing me to access the return tab.
Alexa J.Never got a final copy of billing. No idea what I was charged for.
Philip H.Cut back om high storage units
Vanessa L.N/A
Gregory S.The headlight was out in the truck. The self-check process was horrible. Had to contact customer service for support. Returning was no better. The online service keep freezing up. We left the key and received a message that UHaul would contact me but no one did. I was charged for 2 days even though I turned it in. I'll never use the online process, way too stressful for such a simple process.
Lakeisha C.The experience at the location is always pleasant and efficient!
Cierra M.Great service!
GREGORY G.Not one thing!!! The ladies and gentlemen were very nice. I really appreciate the atmosphere! They made me feel appreciated!!!!
Angela J.Great service.
Keith W.Rented moving dolly that I paid for was not included in my rental.
Sophia S.Nothing
avis H.This was good, fast and clean service thanks
Michelle M.Kind, professional and efficient.
Gary O.A very EASY and great experience. The lady at the desk was super helpful. Very happy to use this service again.
Paul W.I followed the instructions, checked in, and for some reason my husband decided to take the key in rather than putting it in box. When he did that the person said we couldn't drop it off cause they didn't have space. Said someone called us. I did not receive a call or message. We waiting as she went back and forth with someone on the phone who eventually approved us to drop off. Not sure what happened there BUT I did not get notified in advance. Was willing to take somewhere else but I had already checked it in. The app clearly says you will be charged if you take to a location other than what was indicated. Hopefully I don't get any unexpected charges.
Pamela O.