Customer Reviews for Self Serve Lumber Co
(U-Haul Neighborhood Dealer)

51 reviews

3820 Huron St   North Branch, MI 48461

(810) 270-1067

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9:30 am - 4 pm
  • Sun: 10:30 am - 3 pm
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(810) 270-1067

3820 Huron St
North Branch, MI 48461

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9:30 am - 4 pm
  • Sun: 10:30 am - 3 pm
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

After our pick-up location was moved this location, the U-Haul rep from Traffic guaranteed that they would have everything we needed for the move. I call to confirm the truck and the location said they had everything. When we arrived we learned that they did not have 1 moving pad, let alone the 5 dozen we had ordered. I called "traffic" who did a great job in locating 30 pads back at our original pickup location. Hats off to her and the manager at the Lapeer location. She indicated that the manager at the pickup location would contact us and provide some compensation for the issue. That has not happened. U-Haul failed on its guaranty that we would have what we needed.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

FRANK V. 
Rating:
5.0

Nothing. It happened as well as expected

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

We like renting from this location, fast and very friendly.

Patrick H. 
Rating:
5.0

Nothing

GARY RICHARD B. 
Rating:
5.0

Went way out of their way to be helpful.Really appreciated that.

Robert B. 
Rating:
5.0

Open parking lot. Easy to find parking for truck or trailer.

Christopher F. 
Rating:
2.0

Reservation was missing additional requested moving material. Trailer was not in working order as the lights on the right side weren't working and the cable attached to the rear door was frayed and broke off door. Was unable to use trailer for majority of reservation.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Brandi D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

We walked in a little late for our pickup. One of the two guys behind the counter had a attuite. The guy that checked us out was polite and helpful . Neither came out to help us or even make sure we took the trailer, just gave us the paperwork and that was it.

Steven AND Amy P. 
Rating:
3.0

I was charged $122 instead of the $93 that was on my receipt and I need some one to contact me to tell me why

AshLeigh L. 
Rating:
5.0

Customer did not leave a comment.

dean V. 
Rating:
4.0

Very satisfied overall. Good truck ran fine

Glen K. 
Rating:
1.0

After renting the car dolly we found out that we have a 4 wheel drive car so couldn't use it. Call 10 minutes after renting it to return it but was told to bad.

tammy B. 
Rating:
4.0

Had no idea that drop off had changed for after hour drop off that's a big hassle esp when you have driven for hours , unloaded all your household items and just needed to drop off and get back home and didn't bring my phone with me as I had called and was told just needed to drop off truck and place key in drop box

Jedediah P. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Gentleman we dealt with was very nice.

pat H. 
Rating:
5.0

The truck that I rented was not only very dirty on the inside, it was a safety hazard due to very poor headlights and terrible windshield wipers. In the current state we are all living in with the COVID-19, I would have expected the truck to be thoroughly cleaned after each use. At the end of my trip it had just gotten dark and started to rain. I literally could not see 20' in front of me. Had to get off of the freeway and take smaller lower speed limit roads as to not be a hazard to other vehicles on the freeway and try to remain safe as well.

Michelle K. 
Rating:
5.0

The gentleman who provided our service was phenomenal. He was very attentive and super helpful. Definitely will recommend this location.

Mark B. 
Rating:
1.0

I was given false information leading to a charge over $500. I need to receive a refund for this amount. The employee gave the wrong information and I am not at fault. This is a horrible experience and reflects poorly on your company

Shannon P. 
Rating:
5.0

Exceptional customer service. Efficient and nice staff and organized. Thanks Rick for the help for assisting with hook up and unhooking! I will definitely come again to this location if I need U-Haul again. I had used the Deerfield UHAUL on Lapeer road by M&N market previously. The service there was terrible there ! No comparison!. I will certainly always use this North Branch location at Self Serve Lumber in the future instead.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Jane W. 
Rating:
5.0

This location is a great place you have everything you need from lumber, hardware to uhauls. I would recommend this place to anyone in the area needing to rent one. Costumer service was awesome. The gentleman was helpful, and kind. He also tried saving me money to drop the u-haul off at a different location. The dash/message center looked like pop may have been spilled on it. Other then that it was in good shape.

Michelle G. 
Rating:
4.0

Customer did not leave a comment.

taylor S. 
Rating:
5.0

The ride was really rough.

Todd G. 
Rating:
1.0

The gentleman working the counter had a very poor knowledge of your rules and was very rude and unhelpful. I had to call the main office to verify my reservation and he still argued with me as I was on the phone with one of your representatives to confirm my reservation was right. I tried to have him call and talk to a representative but he refused.

Nick D. 
Rating:
5.0

That staff is top notch.

MIKE P. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

conner R. 
Rating:
4.0

Make a document of all damage the equipment has before lending it out.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Dale P. 
Rating:
4.0

Customer did not leave a comment.

Victor S. 
Rating:
1.0

Took 1 hour to even pickup they lack knowledge was ok with than tried to charge me double because lack of training they goofed date and time on agreement I prearranged on way to return short man with glasses always rude hung up on us saying have two double charge he didn't said don't care what I had pre booked I called back he stated raising voice laughing very crazy little man I will say called U-Haul you took care of charge because I did what U-Haul lady pre set always use U-Haul every vendor nice and professional you guys are stand up company thanks for fixing I have had friends who have had issues I love U-Haul ?? self serve never again

Edward H. 
Rating:
5.0

Since I am talking to u haul my experience with your company was horrible. I call and want M and N in North Branch to rent a car dolly. That isn't what I got. I got self serve lumber in North Branch took me 20 minute at M&N to find out it was self serve lumber. Then I had to go 14 miles out of my way. I was furious.

chaarles H. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

I rented the car hauler based on the online evaluation. I had to return the hauler because it did not fit the car I was towing. Wasted my time. you should update your online tool.

Tradd V. 
Rating:
3.0

Fix the tow dollys when they are not in use. The one we had wouldn't fit the car we had to tow. The Dolly was too small, the ramps kept coming out even after we pushed them in and locked them. We had to put a strap around the ramps to keep them from sliding out while on the road.

Kenneth F. 
Rating:
4.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

The truck was brand new and well maintained but the back cargo area was not swept out. There was no discount offered for this situation either!

Shawn G. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
3.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

barbara E. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
No reviews have been submitted for this location.

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