Customer Reviews for Self Serve Lumber Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Self Serve Lumber Co

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Robert B. on

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nothing these folks nailed it

Steven H. on

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The truck we rented had a back low/flat tire that luckily made it to our destination, also we wanted to add on miles just in case they were needed and instead the clerk added another full day doubling the price of the rental because it was too complicated for him to figure out how to add the mileage. Maybe they need some more training on u-haul services there? And I am contacting u-haul as soon as i finish writing this to hopefully get the money refunded that I was overcharged :(

Suzanne C. on

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Customer did not leave a comment.

Ronald G. on

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Had to repeat everything we did preregistering on line at the pickup location delaying pickup process

ROBERT L. on

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Well designed utility trailer

Arthur M. on

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This place was great. Even though she was very busy she made me feel I was a very important customer.

Dylan S. on

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Customer did not leave a comment.

Vincent L. on

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everything was fine, no issues. Friendly person waited on us, good experience, will use this location again.

Jon H. on

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Donald T. on

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Frederick E. on

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Well it would have better if the tow dolly was equip with an manual or electric winch? Especially if the vehicle you are towing does not start? Thank you!

Larryvincent B. on

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Friendly prompt service

Gregory W. on

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Customer did not leave a comment.

Brandon F. on

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I was unfairly charged for a 1/4 tank of gas after only traveling 14 miles. That must mean the trucks are only capable of going 56 miles on a full tank of gas?, what a rip off. It was advertised as 19.99 a day , I payed over 70 dollars

Brigitte L. on

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Dan R. on

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dylan schember S. on

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Robert H. on

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Need to have more than 1 store employee. Did the prepay and pre-checkout prior. Still spent a 1/2 hour getting the enclosed trailer. Lot of customers coming in, informed employee to take care of those coming in.

BRUCE C. on

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The trailer was clean and fully functional, however, tire maintenance/replacement should be relooked at. Knowing that your trailers are tracked by your computerized tracking system mileage can be recorded and tires replaced based on the trailer mileage. Your road side assistance is exceptional.

Robert S. on

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Great service!!

carl D. on

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Excellent vehicle, excellent logistics of pick up and drop off. I'd highly recommend your business to friends needing a rental truck.

Gail G. on

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Customer did not leave a comment.

Sean H. on

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N/A

Gary E. on

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Better tie down points the loops on the floor were useless

Laura D. on

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DROPPED OFF TRUCK MARCH 3 SUNDAY NIGHT, CONFIRMED WITH UHAUL ON MONDAY, ON TUESDAY MARCH 5, A VERY RUDE MAN FROM UHAUL CALL CENTER SAID THEY COULDNT FIND THE TRUCK, WAS RUDE AND IMPLIED I DIDNT LEAVE TRUCK, WHEN i CALLED BACK A NICE MAN WAS POLITE AND SAID THEY FOUND TRUCK, i TOLD HIM THE PREVIOUS MAN WAS QUITE RUDE WITH ME. (THIS WAS CALL CENTER NOT PIDGEON

Valerie M. on

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better instruct people on return directions.

Kent P. on

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John M. on

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Greg A. on

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person putting info into comp. didn't have a clue to what he was doing. Told me truck had 1/4 tank and that is how I had to return it. When I got in truck, it said I had 36 miles till empty. When I complained he told me he had to go by the computer.

DAVID O. on

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Customer service was friendly and helpful.