Customer Reviews for Self Serve Lumber Co
(U-Haul Neighborhood Dealer)

182 reviews

91 N Caseville Rd   Pigeon, MI 48755

(989) 453-7227

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–4 pm
  • Sunday
    9:30 am–3 pm

Services at this Location:

Contact Us

(989) 453-7227

91 N Caseville Rd
Pigeon, MI 48755

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–4 pm
  • Sunday
    9:30 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I rent there two or three times a year, they are polite and professional.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

BRYON F. 
Rating:
5.0

Great experience.

Douglas D. 
Rating:
5.0

For some reason I gave the address I was moving from and moving to the truck pickup and drop of I did not Deviate from the route one bit but was told I was over my mileage, I find this unacceptable

Michael B. 
Rating:
3.0

We were scheduled for 24/7 pick up and we're instructed to go to the site early to get our truck. When we got there the location never set us up for 24/7 and we had to wait for the location to open.

Thomas B. 
Rating:
2.0

mnot used to hooking up my u haul myself. Also the chains were way too long and dragged continuously even after twisting as tightly as they would go. It rattled the whole time. Nothing wrong that I could see but it was awful

Diane D. 
Rating:
1.0

Your customer representative was rude n not helpful, when informed no I can't back up trailer she proceeded to comment”how were u able to drive it? I informed her backing up not needed during trip!!!

Elena F. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

ALDEN EDWARD B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Ann W. 
Rating:
5.0

Customer did not leave a comment.

DON L. 
Rating:
5.0

Attendant was most helpful

stephen M. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Woman that checked me in was very very nice. You are lucky to have nice people working for you.

Jay K. 
Rating:
5.0

No issues

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

There were issues with the pickup process and U-Haul and Self Serve Lumber were very accommodating to resolving the issue Thank you

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
1.0

I rented a tow dolly from the pigeon self serve lumber yard. The tie down ratchet straps were ceased up tight. When I got to my destination point, that is when I found out then I had to go find a auto store in their city to buy wd-40 to fix your equipment. I should get my money back because of a lack of maintenance. Any other questions I'm Tony my number is 5179309922

Tony H. 
Rating:
3.0

Customer did not leave a comment.

Peggy T. 
Rating:
5.0

Customer did not leave a comment.

Danial W. 
Rating:
5.0

Trish was great !

Kari K. 
Rating:
5.0

Repair the straps on the car hauling trailer for front tires

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The truck I got is very loud, the right mirror will not move and is looking at the side of the truck and the steering is very loose.

Robert S. 
Rating:
4.0

Friendly customer service…. Nice people to do business with.

K.Dale H. 
Rating:
3.0

I didn't like they used their personal phones to enter my credit card but other than that it was ok. I did have problems with the deivers side headlight it kept flickering on and off.

jack T. 
Rating:
2.0

This is a self-serve Uhaul location - don't expect any help. We couldn't get the trailer to attach to the hitch without a lot of work - the spring in the part was not doing its job. No accessories to rent, only purchase. They didn't even have a electrical adapter to rent. I would never recommend this location to anyone. Management was nice, but not helpful.

LEAH ANNE-NEEB M. 
Rating:
5.0

Make an area to put big trucks. A cone or two for keeping the little trailers from being parked so badly that we almost couldn't fit the truck. I know the parking of these were not the fault of the company but the users.

Leroy B. 
Rating:
5.0

Customer did not leave a comment.

Lavern D. 
Rating:
4.0

Everything was right one from the sales lady to the truck...

Darrel C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA JEAN C. 
Rating:
5.0

very disapointed that we requested a truck from bad axe and were told nothing existed yet we drove by the storage place and they had a 26 footer there since Wednesday. so we paid additional 30 miles for nothing. this is bad business not knowing where your trucks are or will be and over charge customers for mileage and of course fuel. pigeon was not the issue they were courteous and accommodating but U-Haul has a major issue with over charging based on locations.

SCOTT ALLAN R. 
Rating:
5.0

Make sure swept out

CHRISTOPHER JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYANN B. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Esther J. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Quick and easy, excellent service and value

JACK RICHARD D. 
Rating:
5.0

nothing

CHRIS STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Personnel was rude and charged for an extra day when no drop off time was listed.

Heidi K. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Customer did not leave a comment.

TINA LOUISE R. 
Rating:
5.0

Customer did not leave a comment.

LARRY ALLEN D. 
Rating:
5.0

I had to make changes with the return time, it was quick and easy

Robert H. 
Rating:
3.0

The truck cab was muddy. We arrived to get our truck at 7:50 am and didn't get the truck until 8:15. Only one employee at store that I saw taking care of everyone.

Amelia P. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
3.0

Customer did not leave a comment.

LENA JEANNE S. 
Rating:
4.0

Customer did not leave a comment.

JOHN KYLE M. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DEAN Z. 
Rating:
4.0

Customer did not leave a comment.

ROBIN F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

JACK G. 
Rating:
5.0

The gentleman that took care of me was very polite and courteous should be commended on his professionalism

Barry Z. 
Rating:
5.0

None

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Gloria B. 
Rating:
4.0

Customer did not leave a comment.

TROY DENNIS S. 
Rating:
5.0

People were really nice. The trailer towed well was clean and did the job.

DANIEL JAMES B. 
Rating:
4.0

Customer did not leave a comment.

ALFRED JOSEF M. 
Rating:
4.0

Customer did not leave a comment.

Trista C. 
Rating:
3.0

N

Michaelgeorge U. 
Rating:
5.0

Customer did not leave a comment.

Al Q. 
Rating:
3.0

It would have been nice to have someone help hook up and to make sure my break lights worked on the trailer.

Tammy K. 
Rating:
4.0

Customer did not leave a comment.

APRIL ANN G. 
Rating:
4.0

Customer did not leave a comment.

CHARLES KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

No one assisted me in hooking up the trailer or in checking the lights for operation. When I requested help there was none and another customer volunteered to help me get it on my hitch. The lift gate did not operate properly and the lights did not work.

Dana C. 
Rating:
5.0

Seemed to have a lot of equipment. We will use this location again.

MARCUS DANIEL B. 
Rating:
5.0

Nice unit it was like new!

TIMOTHY PAUL T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GORDON S. 
Rating:
5.0

Justin was very thorough and very friendly.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Shane Y. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR ERWIN H. 
Rating:
3.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Very nice people to deal with. Thank you.

CRAIGALLEN D. 
Rating:
3.0

Could not determine how to remove $20 fee for drop off. Absolute scam

JAY ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Truck was clean , but steering was like navigating a tug boat in the Atlantic Ocean . When braking tac would rise to 4 hundred RPM.

James L. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

No improvements necessary, the woman that helped us with our return was amazing.. she was very helpful and so nice!!

NICOLE REGINA A. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Would recommend the location and the staff at the location but not the people that are to return equipment timely.

Kent P. 
Rating:
5.0

Nothing everything was perfect. Staff was really friendly and answered any and all questions.

Stephen P. 
Rating:
5.0

First time I used this location. Flawless performance.

Mark L. 
Rating:
3.0

Customer did not leave a comment.

Alan L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top