Customer Reviews for Self Storage at Tehaleh
(U-Haul Neighborhood Dealer)

205 reviews

15125 198th Ave E   Bonney Lake, WA 98391

(253) 299-4135

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(253) 299-4135

15125 198th Ave E
Bonney Lake, WA 98391

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BYRON B. 
Rating:
5.0

Customer did not leave a comment.

SIMON P. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Ben was outstanding in service and assistance. Emily was a gem as well during return. Ben, however, dealt with the issue of the computer system being down, a fallen tree, wind storm and three customers all at once. He was dealing with having to joggle between the printer printing reams of papers, manual check outs for two customers and was guiding another with a decision of how best to rent, save money and finding locations and options for them to do their move. HIs assistance to me was flawless...

JEROME J. 
Rating:
4.0

Better computer system. Takes long time to look up information.

JERRY MATTHEW S. 
Rating:
5.0

Disappointed I couldn't receive money back for returning a dolly early. Was told I can only get money if I also return the truck.

NATHAN J. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE O. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E H. 
Rating:
5.0

Customer did not leave a comment.

RANDAL S. 
Rating:
5.0

Excellent customer service. Really appreciate the staff

JULIE R. 
Rating:
5.0

The truck could have been cleaner in the cab.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

OWEN LESLIE II O. 
Rating:
5.0

There were no furniture blankets available even though I'd reserved a dozen.

James B. 
Rating:
5.0

Great customer service Five stars !!!!!

SAID A. 
Rating:
5.0

Emily was awesome! Thanks again for the extra effort to help my move go smoothly!

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

GRANT C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY J. 
Rating:
3.0

Gps address is wrong

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

RICKY V. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

This Bonny Lake facility is the best I've seen. Working with Ben was a great experience. Super nice guy.

PETER A. 
Rating:
2.0

Unhelpful, representative lacking customer service skills/empathy. Failed to obtain useful information regarding lock out at the premises.

Aurianne L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE ALEXIS R. 
Rating:
5.0

Customer did not leave a comment.

OLEG T. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

The gentleman at the counter was wonderful. Very helpful and customer focused. I really appreciated him.

DALE C. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD PAUL L. 
Rating:
5.0

Great customer service. Thanks

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

AREN H. 
Rating:
4.0

The truck's alignment was a bit off, so my husband needed to overcompensate for turning the truck from time to time. I would suggest doing maintenance on this particular vehicle as it may become dangerous to drive.

ROBERT J. 
Rating:
2.0

Customer did not leave a comment.

KAREN ELIZABETH D. 
Rating:
5.0

The Tehaleh storage is new and clean, very safe and easy to use. The staff was very helpful as well.

Gordon O. 
Rating:
5.0

The cleanliness of the truck was great but the mechanical aspect need attention. The transmission needs work or maintenance

JAY H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Great Customer Service. Everything perfect.

Stephanie S. 
Rating:
5.0

Outstanding in-person customer service, not only for the truck rental, but for storage unit as well.

GORDON H. 
Rating:
5.0

Super friendly and fast.

BENJAMIN D. 
Rating:
5.0

Great Dude running the counter. Real personable and knowledgeable. 👍

COURTNEY S. 
Rating:
5.0

Customer did not leave a comment.

ERIN R. 
Rating:
5.0

The uhaul experience at this location is excellent. Customer service impeccable. The clerk was knowledgeable and helpful.

INA H. 
Rating:
4.0

Customer did not leave a comment.

Yancy S. 
Rating:
5.0

Customer did not leave a comment.

KEN L. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Very clean and new location. Able to pick up and drop off with no problems. Plenty of room to park large trucks.

DANIEL GLENN R. 
Rating:
3.0

The location is convenient. The mobile check in did not work. It took forever to load each step then, after 20 miniye

Richard B. 
Rating:
5.0

Loved Ben!

Mary Jane L. 
Rating:
5.0

Ben was absolutely amazing and very helpful! He is a great asset to your company and be far this was the best Uhaul experience I've ever had. Looking forward to coming in again the rent another truck.

CHRISTOPHER G. 
Rating:
5.0

Keep it the way it is

SAMUEL ADAM B. 
Rating:
5.0

Don't change anything

SAMUEL ADAM B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

The gas tank was almost on empty when I got it. This is an unethical practice by uHaul as I had to drive straight to a gas station before I could do my intended job... this cost me a few miles that I shouldn't have had to pay for. Very disappointed.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

LAYNE J. 
Rating:
5.0

Best service at a uhaul location that I could ask for.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Lobby was super clean and service rep was incredibly friendly. He was quick and we were able to get on the road on time.

KENAN C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Nothing. Great service.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL GLENN R. 
Rating:
5.0

Customer did not leave a comment.

Huron H. 
Rating:
1.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Storage facility staff were awesome and extremely helpful!

RODRICK M. 
Rating:
5.0

Customer did not leave a comment.

LINDY B. 
Rating:
5.0

Great customer service!

KIM L. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Sage V. 
Rating:
5.0

Very good location. Clean and friendly service.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

JORDAN A. 
Rating:
4.0

The gentleman who helped me was very attentive and informative< I will use this facility again< and recommend it to freinds and others.

GARY P. 
Rating:
3.0

The box truck was wet on the floor wiped up the floor didn't notice condensation on the walls and ceiling my new stuff got wet Manager call was very Courteous but didn't adjust my bill.

Stacia G. 
Rating:
5.0

Ben was super helpful and amazing customer service. He went out of his way to make everything easy and accomodating.

LARRY H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Great location. Awesome service. I've rented from them before and will rent from them again,

Stephen L. 
Rating:
5.0

Emily was so very helpful and made the rental process easy and quick.

Tim L. 
Rating:
4.0

Very satisfied.

Craig K. 
Rating:
5.0

The truck had just been dropped off but need new windshield wipers and the windows cleaned. The attendant was very friendly and helpful though.

Sitthichai V. 
Rating:
4.0

fine

Kory K. 
Rating:
5.0

The facility was great, the personnel were great. The rental agreement was changed without my knowledge or consent resulting in a 250% increase in my bill. Per U-Haul's records A rep attempted to contact me via email and phone yet I received neither. The pickup location was changed due to U-Haul over booking which cost me an additional $20 Lyft ride and delayed me an hour picking up my truck.

MERRITT W. 
Rating:
5.0

Overall the truck did okay other than the lack of power going up hills

steve A. 
Rating:
5.0

Very convenient, easy pick-up & drop-off, helpful staff.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
1.0

We specifically stopped to get gas right before drop off. We were charged another 17 bucks for gas because it wasn't full. We didn't receive it full. We received it at 3/4 tank.

NICHOLAS W. 
Rating:
1.0

This place is usually a great experience, I don't blame this location for the incident below, however I have no other place to leave this review. I reserved a box truck at this location because it's less expensive because of proximity. My uhaul reservation was then moved to a different location. I was not given any notice of this change. No phone call or text. I run a staging business with clients counting on me to be there and on time. I was held up for 45 minutes because the truck was “not available”. The clerk told me that another uhaul location came and removed the truck that was intended for me. They then said I the customer “can just pick it up from this location”. While I was on the phone with the “other” location I was told well at this point that's your only option and you either come get it or cancel the reservation. Before I could answer I was hung up on. I wasn't given any option for the inconvenience just told pretty much to “deal with it” Now the clerk at this location had another truck but it was suppose to be checked out by 11am by another customer. The other customer postponed their reservation to 3pm which gave me a window to use their available truck.

Nacquata B. 
Rating:
5.0

Can't beat the location for me since I only live a mile away. Was happy with the rental. I like the low truck bed level which makes the ramp slope very easy to use.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
4.0

I rented from Sumner. If you don't have the vehicle, say not available. Moving to Tehale cost me an hour that i didn't have in drive time 30+ miles. Honestly om livid.

Chris K. 
Rating:
5.0

Excellent service again, thank you Elaine.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

LINDY B. 
Rating:
5.0

Excellent service. Thank you Ben.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Jake E. 
Rating:
5.0

Excellent service, Thanks. Norm M

Norman M. 
Rating:
5.0

Host gentlemen was kind, friendly and provided exceptional customer service.

Nelson C. 
Rating:
5.0

Have the truck available that was requested at the location requested. Driving an extra 40+ mile in the height of traffic is less than desirable.

Sarah M. 
No reviews have been submitted for this location.

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