Communicate better and explain prices and fees before purchase
Deborah D.
Customer Reviews for Self Storage at Tehaleh
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
george M.Staff was very friendly and helpful, was quick in and out. Only negative was truck had not been cleaned for some time, dirty in and out. Was not sanitized between customers as they literally checked him in and handed me the key checking me right out.
Trevor L.Waited an hour and a half just to be able to drop off the key no one was their during buisness hours they had no drop box for the keys nothing horrible experience. Not the employees fault as there was an accident. Still only having one person during the day horrible idea by the owner.
Michael C.Very friendly customer service. Beautiful inside!
Tyler M.Our experience with the location and staff was very pleasant.
Jim B.Great service. Friendly
LUCY S.Super easy and fast.
Nick M.It was great getting the truck and returning it. All smiles. Truck was like new. I'm very pleased with this rental.
STEPHEN L.Thanks for your help.
Jaime H.Ben was outstanding in service and assistance. Emily was a gem as well during return. Ben, however, dealt with the issue of the computer system being down, a fallen tree, wind storm and three customers all at once. He was dealing with having to joggle between the printer printing reams of papers, manual check outs for two customers and was guiding another with a decision of how best to rent, save money and finding locations and options for them to do their move. HIs assistance to me was flawless...
JEROME J.Better computer system. Takes long time to look up information.
JERRY MATTHEW S.Disappointed I couldn't receive money back for returning a dolly early. Was told I can only get money if I also return the truck.
NATHAN J.Excellent customer service. Really appreciate the staff
JULIE R.The truck could have been cleaner in the cab.
TIMOTHY W.There were no furniture blankets available even though I'd reserved a dozen.
James B.Great customer service Five stars !!!!!
SAID A.Emily was awesome! Thanks again for the extra effort to help my move go smoothly!
DOUGLAS R.Gps address is wrong
Gregory S.This Bonny Lake facility is the best I've seen. Working with Ben was a great experience. Super nice guy.
PETER A.Unhelpful, representative lacking customer service skills/empathy. Failed to obtain useful information regarding lock out at the premises.
Aurianne L.The gentleman at the counter was wonderful. Very helpful and customer focused. I really appreciated him.
DALE C.Great customer service. Thanks
ROBERT H.The truck's alignment was a bit off, so my husband needed to overcompensate for turning the truck from time to time. I would suggest doing maintenance on this particular vehicle as it may become dangerous to drive.
ROBERT J.The Tehaleh storage is new and clean, very safe and easy to use. The staff was very helpful as well.
Gordon O.The cleanliness of the truck was great but the mechanical aspect need attention. The transmission needs work or maintenance
JAY H.Great Customer Service. Everything perfect.
Stephanie S.Outstanding in-person customer service, not only for the truck rental, but for storage unit as well.
GORDON H.Super friendly and fast.
BENJAMIN D.Great Dude running the counter. Real personable and knowledgeable. 👍
COURTNEY S.The uhaul experience at this location is excellent. Customer service impeccable. The clerk was knowledgeable and helpful.
INA H.Very clean and new location. Able to pick up and drop off with no problems. Plenty of room to park large trucks.
DANIEL GLENN R.The location is convenient. The mobile check in did not work. It took forever to load each step then, after 20 miniye
Richard B.Loved Ben!
Mary Jane L.Ben was absolutely amazing and very helpful! He is a great asset to your company and be far this was the best Uhaul experience I've ever had. Looking forward to coming in again the rent another truck.
CHRISTOPHER G.Keep it the way it is
SAMUEL ADAM B.Don't change anything
SAMUEL ADAM B.The gas tank was almost on empty when I got it. This is an unethical practice by uHaul as I had to drive straight to a gas station before I could do my intended job... this cost me a few miles that I shouldn't have had to pay for. Very disappointed.
LAURA M.Best service at a uhaul location that I could ask for.
JUSTIN H.Lobby was super clean and service rep was incredibly friendly. He was quick and we were able to get on the road on time.
KENAN C.Nothing. Great service.
Jay B.Storage facility staff were awesome and extremely helpful!
RODRICK M.Great customer service!
KIM L.Very good location. Clean and friendly service.
Daniel R.The gentleman who helped me was very attentive and informative< I will use this facility again< and recommend it to freinds and others.
GARY P.The box truck was wet on the floor wiped up the floor didn't notice condensation on the walls and ceiling my new stuff got wet Manager call was very Courteous but didn't adjust my bill.
Stacia G.Ben was super helpful and amazing customer service. He went out of his way to make everything easy and accomodating.
LARRY H.