Customer Reviews for Self Storage at Tehaleh
(U-Haul Neighborhood Dealer)

226 reviews

15125 198th Ave E   Bonney Lake, WA 98391

(253) 299-4135

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(253) 299-4135

15125 198th Ave E
Bonney Lake, WA 98391

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Communicate better and explain prices and fees before purchase

Deborah D. 
Rating:
5.0

Nothing

george M. 
Rating:
4.0

Staff was very friendly and helpful, was quick in and out. Only negative was truck had not been cleaned for some time, dirty in and out. Was not sanitized between customers as they literally checked him in and handed me the key checking me right out.

Trevor L. 
Rating:
1.0

Waited an hour and a half just to be able to drop off the key no one was their during buisness hours they had no drop box for the keys nothing horrible experience. Not the employees fault as there was an accident. Still only having one person during the day horrible idea by the owner.

Michael C. 
Rating:
5.0

Very friendly customer service. Beautiful inside!

Tyler M. 
Rating:
2.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
4.0

Our experience with the location and staff was very pleasant.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

ALLEN F. 
Rating:
5.0

Great service. Friendly

LUCY S. 
Rating:
5.0

Customer did not leave a comment.

NATASHA Y. 
Rating:
5.0

Super easy and fast.

Nick M. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

It was great getting the truck and returning it. All smiles. Truck was like new. I'm very pleased with this rental.

STEPHEN L. 
Rating:
5.0

Thanks for your help.

Jaime H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

BYRON B. 
Rating:
5.0

Customer did not leave a comment.

SIMON P. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Ben was outstanding in service and assistance. Emily was a gem as well during return. Ben, however, dealt with the issue of the computer system being down, a fallen tree, wind storm and three customers all at once. He was dealing with having to joggle between the printer printing reams of papers, manual check outs for two customers and was guiding another with a decision of how best to rent, save money and finding locations and options for them to do their move. HIs assistance to me was flawless...

JEROME J. 
Rating:
4.0

Better computer system. Takes long time to look up information.

JERRY MATTHEW S. 
Rating:
5.0

Disappointed I couldn't receive money back for returning a dolly early. Was told I can only get money if I also return the truck.

NATHAN J. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE O. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E H. 
Rating:
5.0

Customer did not leave a comment.

RANDAL S. 
Rating:
5.0

Excellent customer service. Really appreciate the staff

JULIE R. 
Rating:
5.0

The truck could have been cleaner in the cab.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

OWEN LESLIE II O. 
Rating:
5.0

There were no furniture blankets available even though I'd reserved a dozen.

James B. 
Rating:
5.0

Great customer service Five stars !!!!!

SAID A. 
Rating:
5.0

Emily was awesome! Thanks again for the extra effort to help my move go smoothly!

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

GRANT C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY J. 
Rating:
3.0

Gps address is wrong

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

RICKY V. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

This Bonny Lake facility is the best I've seen. Working with Ben was a great experience. Super nice guy.

PETER A. 
Rating:
2.0

Unhelpful, representative lacking customer service skills/empathy. Failed to obtain useful information regarding lock out at the premises.

Aurianne L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE ALEXIS R. 
Rating:
5.0

Customer did not leave a comment.

OLEG T. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

The gentleman at the counter was wonderful. Very helpful and customer focused. I really appreciated him.

DALE C. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD PAUL L. 
Rating:
5.0

Great customer service. Thanks

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

AREN H. 
Rating:
4.0

The truck's alignment was a bit off, so my husband needed to overcompensate for turning the truck from time to time. I would suggest doing maintenance on this particular vehicle as it may become dangerous to drive.

ROBERT J. 
Rating:
2.0

Customer did not leave a comment.

KAREN ELIZABETH D. 
Rating:
5.0

The Tehaleh storage is new and clean, very safe and easy to use. The staff was very helpful as well.

Gordon O. 
Rating:
5.0

The cleanliness of the truck was great but the mechanical aspect need attention. The transmission needs work or maintenance

JAY H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Great Customer Service. Everything perfect.

Stephanie S. 
Rating:
5.0

Outstanding in-person customer service, not only for the truck rental, but for storage unit as well.

GORDON H. 
Rating:
5.0

Super friendly and fast.

BENJAMIN D. 
Rating:
5.0

Great Dude running the counter. Real personable and knowledgeable. 👍

COURTNEY S. 
Rating:
5.0

Customer did not leave a comment.

ERIN R. 
Rating:
5.0

The uhaul experience at this location is excellent. Customer service impeccable. The clerk was knowledgeable and helpful.

INA H. 
Rating:
4.0

Customer did not leave a comment.

Yancy S. 
Rating:
5.0

Customer did not leave a comment.

KEN L. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Very clean and new location. Able to pick up and drop off with no problems. Plenty of room to park large trucks.

DANIEL GLENN R. 
Rating:
3.0

The location is convenient. The mobile check in did not work. It took forever to load each step then, after 20 miniye

Richard B. 
Rating:
5.0

Loved Ben!

Mary Jane L. 
Rating:
5.0

Ben was absolutely amazing and very helpful! He is a great asset to your company and be far this was the best Uhaul experience I've ever had. Looking forward to coming in again the rent another truck.

CHRISTOPHER G. 
Rating:
5.0

Keep it the way it is

SAMUEL ADAM B. 
Rating:
5.0

Don't change anything

SAMUEL ADAM B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

The gas tank was almost on empty when I got it. This is an unethical practice by uHaul as I had to drive straight to a gas station before I could do my intended job... this cost me a few miles that I shouldn't have had to pay for. Very disappointed.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

LAYNE J. 
Rating:
5.0

Best service at a uhaul location that I could ask for.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Lobby was super clean and service rep was incredibly friendly. He was quick and we were able to get on the road on time.

KENAN C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Nothing. Great service.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL GLENN R. 
Rating:
5.0

Customer did not leave a comment.

Huron H. 
Rating:
1.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Storage facility staff were awesome and extremely helpful!

RODRICK M. 
Rating:
5.0

Customer did not leave a comment.

LINDY B. 
Rating:
5.0

Great customer service!

KIM L. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Sage V. 
Rating:
5.0

Very good location. Clean and friendly service.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

JORDAN A. 
Rating:
4.0

The gentleman who helped me was very attentive and informative< I will use this facility again< and recommend it to freinds and others.

GARY P. 
Rating:
3.0

The box truck was wet on the floor wiped up the floor didn't notice condensation on the walls and ceiling my new stuff got wet Manager call was very Courteous but didn't adjust my bill.

Stacia G. 
Rating:
5.0

Ben was super helpful and amazing customer service. He went out of his way to make everything easy and accomodating.

LARRY H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
No reviews have been submitted for this location.

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